Expedia
Reviews and Complaints

On approximately September 18th, 2018 I made an airline reservation online THRU EXPEDIA. I received no email confirmation from Expedia, so called the following day. They had NO RECORD of my reservation. The representative then told me to CALL MY CREDIT CARD COMPANY TO VALIDATE MY DOLLAR CHARGES. I felt insulted with his total lack of assistance. I called United and they CONFIRMED my reservation and sent me a confirmation. I then sent an email to Expedia asking for an email confirmation . . no reply. I also have a $15 credit and sent an email asking them to credit it to my recent reservation . . no reply.

Good Evening,

I purchased a round trip flight from Denver to Houston on Sept 2, 2018. At the time, I also purchased cancellation insurance thinking that "cancellation insurance" meant that if I needed to cancel the flight, for whatever reason, I would get a refund or at least a voucher.

The flight was split between Frontier and Spirit, and apparently, there was a problem because I did not get a confirmation from Spirit. I called expedia. The agent was able to get my confirmation number, but the return trip never appeared on my Expedia trips.

As it turned out, I had to cancel the flight because the French Consulate canceled my Visa appointment.

This is when I found out that Expedia insurance came from a third party. Not only did the insurance I paid for not guarantee a refund, but unbelievably, I am responsible for canceling my flights with each airline, then I must file a claim to MAYBE get a refund. What on earth were you thinking? I paid $260 for two tickets. Frontier was going to charge me more than I paid for the tickets to cancel. How many times do you think a person will tolerate this nonsense?

What is insurance for? I want my money back, and I want expedia to get it. I don't believe I should have to call anyone else, or file a claim with anyone else.

Expedia has been a reputable company until now, and I never had any problems. After losing $260, spending hours on the phone, with no real possibility of restitution, there is no way I WILL EVER buy anything from you again.

I filed my claim with AIG, but I feel very little hope that Expedia will do anything to make this right.

Please consider my case,

Sincerely,

Noah Miles

Frontier reservation YYPUYW
Spirit Airline Confirmation Code XJNU8R

Today my husband, Stephen Fick, flew into Philadelphia airport and went to the Dollar rental counter where they told him they did not have his reservation. I booked this trip with flight, hotel and rental car back in July. Stephen spent 40 minutes on the phone with Expedia who said they would refund the $90 for the rental car and give us a $50 voucher for a Hotel stay. Although I appreciate the coupon, this still puts us out $110 for the rental car because Dollar then charged $200 for the rental car. I would like to be refunded $110 more to cover the rental car cost.

I've booked my hotel through Expedia from 13th to 16th September, 18 and stayed in this hotel from13 to 20 Sept, 18 . I didn't cancelled or changed my booking. After 16th Sept I talked to the hotel and they extended my booking till 20sept & at the same previous rate(30usd). 

Then I cleared my all dues on 20th sept (night)in cash in the hotel. But 21th Sept, in the morning i found Royal ivory purchased from my credit card. I call them and they told it's Expedia (who purchased), not the hotel. 

Moreover I 've given my crefit card details to the Expedia, not the hotel. So Expedia deducted money illegally from my credit card. It's responsibility of the Expedia to ensure security of their customers credit card.

Or do Expedia take card's information to steal money from customers cards!?
Why Expedia cut my money from my credit card; where I 've cleared my all dues in the Hotel!
Please solve my problem as soon as possible.

I'm booked with Expedia thru sunwing fir Antigua - booking [protected]
Sunita gomes - Eon gomes - jharpatee narayan
I found out from my family members the hotel changed - I called in to Expedia- I have not received any email or calls from Expedia ! I called in and advised Expedia - they said sunwing has not informed as of yet - well it's a week the trip will be !
And even it is changed in the system — I'm not getting any email confirming this change —- ! I think this is but right - I need an email telling me the hotel is changed -
Please get back to me immediately!
[protected]

On July 21, 2018, I booked reservations through Expedia for the following travel; Itinerary #[protected]

September 7, 2018, I was to leave West Palm Beach Airport (PBI) at 3:07pm to connect with Icelandair in Boston (BOS), leaving at 8:45pm arriving Reykjavik at 5:45am on September 8 for my son's wedding at noon on that date.

Jet Blue Flight 221 leaving from PBI had mechanical failure, delayed takeoff twice, eventually used a different plane, and eventually arrived in Boston (BOS) at 10:11pm.

When I realized there was a delay, and possible problems with connecting flights in Boston, I phoned Expedia to request assistance in booking a different airline due to my need to arrive in Iceland for my son's wedding.

I had purchased a Vacation Waiver in the event something such as this might occur. I expected it would be honored.

Instead, the agent/representative at Expedia put me on hold several times, refused to book me with another airline, continued to try to convince me that I would make the connecting flight as booked. He changed the Icelandair flight from 633 leaving Boston at 8:45pm to Icelandair flight 630 leaving Boston at 9:30pm.

When it became clear that even this change was not going to accomplish my connection, he told me I must go to Boston to get another flight to Iceland, because by then (after 1.21.50 hours on the phone with him) he said there were no flights to Iceland from West Palm Beach, and he could not help me, but I could get a flight from Boston.

That flight information is detailed here:

JetBlue Flight 221
Landed-Confirmation #YDSKKV-Flight time was 3 hours
Boston BOS
10:11 PM
Terminal
C
Gate
C25
West Palm Beach PBI
1:14 AM
Gate
C12
JetBlue 122
PBI to BOS Sep 7, 3:07 PM
Icelandair 630
BOS to KEF Sep 7, 9:30 PM

Upon arrival at BOS, I found that the Icelandair terminal was closed, no flights were available until 8:30pm the next night, over 8 hours AFTER my son's wedding. It was then almost midnight, I was stuck in Boston with no way to reach my destination, misinformed and abandoned by Expedia, and extremely distressed that I was going to miss my son's wedding.
JetBlue Agents in Boston assisted me with cancelling all flights, assuring me there would be refunds of all money spent, and provided a voucher for a hotel for the night, so I could get some rest. They also booked me a return flight to West Palm Beach for the next day, at no cost to me.
While at the hotel, I called Expedia several times to be sure all flights, and hotels, were cancelled, and to file a claim for this disaster. I spent 26min on hold at 11:36PM on Sept. 7, 2018 trying to get this resolved. After 2 additional attempts, I finally called again at 5:44AM on Sept. 8, 2018, spoke to a Supervisor, and believed a claim was being filed to refund all monies spent for airline fares ($762.34) and hotel ($168.56) which totaled $930.90.
After speaking with that supervisor, I began getting emails that I was going to have to pay for the hotel regardless of my efforts:
Sat, Sep 8, 2018 between 6am and 8am:
Requested Email: Hotel Cancel - Itin: [protected]…
Case ID : [REQ:E-[protected]]
Case ID : [REQ:S-[protected]]
It is my contention that the agent/representative who should have assisted me before the flight ever left PBI (West Palm Beach) deliberately refused to change my travel plans and rebook me, and deliberately misguided me, so that I would have no recourse with the Vacation Waiver purchased.
This has cost me, at the moment, $930.90 and the loss of a very important event in life, the wedding of my son. Nothing could make up for that loss, but having to pay over $1000 (meals, travel to and from, etc.) in addition to the pain of this fiasco is beyond reason. I am still expecting to receive refunds for the cancelled airfare and hotel, and it would be nice to receive some acknowledgement that Expedia at least cares about the outcome of this extremely poorly handled miscalculation by one of their representatives.
But the real issue here is that after looking at some way to file a complaint, and perhaps get some acknowledgement (so far I have been totally ignored) and some refund, I find that this is business as usual with Expedia. I was so unaware until now because I have only booked simple travel destinations via Expedia. Why is this such an unadvertised problem? Why is there not a class action suit against Expedia? Why is there no expose' into these practices by some journalist or organization that protects consumers against these fraudulent actions by a well-known company? Am I the only one who is considering the next steps of filing legal action?

On July 16, 2018 I booked a flight on line with Expedia. I selected a direct flight from Boston to Memphis Tn, Delta 2832, Depart Boston 3:10, Atlanta Delta 2067 To Memphis arrive time 7:18.

Upon booking then Paying! I received email showing exactly this however there was a Itinerary attached, The email stated there was no reason to call my reservation was confirmed. Well my reservation the way the email I received from Expedia showed which is exactly what I had booked was correct but the Itinerary had us leaving Boston at 5:09 going to Detroit then to Memphis and arriving after 9:00 PM which made us too late to participate in a Wedding Reception we had planned.
I found this out after opening the Itinerary however there was nothing I could do. I did by Insurance but was never offered or no suggestions made to help correct this.

The problem I have is Expedia should not have allowed this booking and payment to take place due to the Itinerary made immediately upon payment was not what I had booked! I should have been told or prohibited from booking the flight departing Boston at 3:10 if it did not exist Or was full. That is the problem here. I should not have been allowed to key in that route and times if it was not available and it was not available. But once I paid and paid the insurance you had me and my wife. This is not right. Had the booking stopped like it should have we would have worked to get something that fit our plans.

It is very unlikely we will ever use Expedia again. This could and should have not happen on July 16 for a September 15th flight.

My family and I have been using Expedia for arranging our travels for the past 15+ years and in the past year alone, have booked multiple international trips. With each experience, we have come across issues with their service with each booking we've made. The first was when I booked my parents to travel to Europe to visit family. On their return flight, the airline had changed to another airline and Expedia did not send a notice by phone or email on the change though in making the arrangement, we provided all our info for contact. We were vigilant enough to be tracking their flight so there was not an issue but in any case, Expedia should have sent a change in the travel plan. When I reported this, there was no remorse or explanation. Second, I booked a hotel recently for travel arrangements (a month out) and selected a Free Cancellation with a Pay At Hotel option (if I cancelled 24 hours before check-in) and Expedia immediately charged for the full week stay in advance. In noticing the charge to my account a few days later, I called and they noted they could only reimburse for the charge and if changed to PayAtHotel, they would then have to charge a new rate for the hotel which was significantly more. Third, I was going to print my insurance plan for my travels (to bring a hard copy of policy in case needed on the trip to reference - hopefully not) and I learned that they had cancelled my policy. In calling to dispute what happened, they shared it was done on-line and that it was beyond their control and noted that I would have to purchase another policy. To add insult, the agent on the phone noted that the policy we purchased didn't even cover much aside from cancelled flights and since our flight was within the week, there was no point in even having. This was incorrect as a more important benefit of the policy included medical coverage in the case anything happened to our insured party throughout the timeframe of the trip. In this case, I had to purchase another travel policy for medical coverage. This organization is faulty, inconsistent and corrupt taking advantage of travelers. I will not use them for travel any longer and continue to advocate with friends and family to not use.

I made a reservation for my mom 76 year-old Spanish woman, for a round trip from Bogotá, Colombia to Calgary, Canada. For the return, there was a change in the air Canada flight that would depart from Calgary to Houston departing 5:25 pm and arriving to Houston at 10:16 pm and there was a flight connection with United airlines departing 11:54 pm and arriving to Bogotá at 4:54 am next day. It seems Air Canada changed the fight. You sent an email that I had urgently to contact you. I did. You gave options that I didn't like because my mom is and old person and she can't stay overnight in a foreign airport on her own. She needs wheel chair assistance and only speaks Spanish. So I said no to those options. The agent said she will call me back but she never did. Now, the change Air Canada made was a flight departing 7 pm sept 13 and arriving to Houston at 12:11 pm. But there was no change in united flight which departure was 11:50 pm! Of course my mom missed the flight. I paid Expedia for an intinerary and it was changed and set for fail! Expedia didn't do anything. My mom got stuck in Houston, alone and now I tried to call Expedia. 3 hours back and forth trasfered call to united and then air Canada and then back to Expedia! E hours. Nobody wanted to take responsibility. Expedia wanted to charge extra for putting my mom in other flight to Bogotá, because conveniently, she appeared as if she had not showed up for the flight to Bogotá! How could she have showed up in 2 diferent places at the same time? She is old, scared and getting sick. This is abuse to elderly people. How do you think she has to pay for hotel and another flight because she was set to fail and it was Expedia's fault? This is abuse and people needs to know about this.

Me and my friends booked a return transfer from Washington dulles to Hilton hotel and back and few days later. On arrival to airport we called them and they said they would send someone to get us. We went and waited at the door we agreed with them. They did not turn up. Called them again they said they sent someone and we werent there. Asked them to send it again they agreed and hung up on me. We waited again and no one came. Called them back multiple times after this and it just went to answer phone. Had already paid for service and didn't get it. Want to cancel return from hotel to airport with them but they will not answer.

The expedia agents misled me to cost more on airline booking on Sept 4, 2018.
On August 27, 2017, I canceled my Westjet flight from London to Toronto and got a flight credit voucher as below:

CANCELED FLIGHT CREDIT VOUCHER
Important:
Please retain a copy of this email, as it serves as your flight credit voucher.
Dear Hong Yu Niu,

Per your request, we canceled your flight reservation.
You have a credit voucher with WestJet for $750.60.

To use your credit voucher for a new Expedia travel itinerary, please do the following:

1. Search for alternative flights at Expedia.com/flights, with the following in mind:
a. At least one leg of your flight must be on WestJet.
b. Your airline credit expires 01-October-2018. To redeem your credit, you must book your travel by calling Expedia by 01-October-2018.
c. Credits are issued for each traveler and are non-transferable.
2. Call 1-800-237-1078 to book your new itinerary. Please provide the itinerary number [protected]) and airline confirmation code (GKOBLX) to the representative.

*A note about airline rebooking fees:

The airline collects a rebooking fee when you redeem your credit voucher. This fee varies, typically ranging between $100 and $300 per person. Many airlines will not allow a credit to be applied towards the rebooking fee.

Your total rebooking fee applicable to this itinerary is $80.12.

If you have any questions about this credit voucher, or you are ready to book a new itinerary, please call 1-800-237-1078 to speak to an Expedia Customer Service representative.
Canceled Trip Details
Thursday, August 31, 2017
WestJet Flight 4
London - LGW 1:15 PM
Toronto, ON - YYZ 4:25 PM
Expedia Itinerary No.: [protected]
Airline confirmation code: GKOBLX
Traveler Information:
Hong Yu Niu
Ren Xiang Gao

On Sept. 4, 2018, I would like to use this credit to book a flight from Toronto to Paris. I double-confirmed with an expedia agent that I can redeem the credit to book a Westjet flight . So I booked the flight from YYZ to CDG under the iItinerary #
[protected] in order to take the flight credit, even though I can buy another better and cheaper flight. After I finished the reservation, the agent said he would transfer me to the refund process, but I waited on phone more than 45 minutes and nothing happened. I kept calling until a supervisor agreed to refund me USD$259.30 taking away USD$116 rebooking fee since my son had taken his credit and my total credit was USD$375.30. He sent me an email for confirmation as below:

CustomerServiceTier2.[protected]@expedia.com
Tue, Sep 4, 3:34 AM (8 days ago)
to me

Dear Hongyu,

This email will serve as confirmation that we will process a refund for your west jet ticket under itinerary [protected], the total refund is 259.30USD. The refund will be forwarded to the original form of payment and it will reflect with in 7 days but the timing is based on how fast your bank to process.

Thank you for choosing Expedia!
Customer service support.

After reading the email, you may confused the itinerary [protected]. Me too. I questioned him about this, it should be [protected]. But he said it doesn't matter with whatever intention.

Until now I did not receive this refund. Today I called Expedia, an agent told me that I could not get USD$ 259.0 refund.

I feel frustrated and angry now because expedia agents are not professional and unintentionally or intentionally deceived causing extra money cost. At first, I didn't benefit from the flight credit (USD$375.30). Second, I can book a cheaper and direct flight with another airline.

I hope the issue could be fairly addressed.

I have a flight from delhi to Toronto tomorrow i called on 6 august and asked customer service representatives about last name because i filled n.a because i have no last name and that time he said its not a problem because it means not applicable but when i called today they said you will not go with this name so now you have to book other flight and pay mote 780 more because your flight is tomorrow . I said why you people did not tell me before when i called he said may be that customer service representative made mistakes . Please help me what can i do next?

We planned and booked our holiday in February 2018 through Expedia including car hire and hotels from Calgary, Canada. On arriving at Heathrow the car hire company did not have a depot and said to use Europcar. We had paid the Cad$209. 86 collision damage waiver up front as required and been quoted Cad$695.00 for our car rental by the company. We took the bus to Europcar. The collision damage waiver was not recognized by Europcar and neither was the car rate. The insurance was £777.00 (Cad$1300.00). The total car hire bill was Cad$2800.00. This totally blew our holiday budget out the window and we had to cancel our hotel reservation and sleep on sofas as we hadn't budgeted for this. This is total misrepresentation and a rip off. We are trying to get back our 209.86 but would ask why a car hire company are even advertising services when they obviously dont even have such services available. Do Expedia even check potential vendors?

ok - last week i tried to book an online flight but could not complete the booking without purchasing the flight protection insurance that i did not want - this, after many expensive phone calls and a lovely lady called Anne (who called me back to save me money) resolved the issue and refunded the insurance money.
Today with the same card i have the same problem when booking four flights. You want the insurance purchased and i dont want it. Again you have cost me a fortune in phone calls and sadly this time i got a newbie customer services who said she would not/could not call me back. It costs me £1.50 per minute to call you. So with the same card i cannot pruchase my flights unless i check the box for flight protection - thats fraudulent ...But the worst part is trying to get anyone to talk toyou . Twitter facebook - i gave you a second chance after last week and you have dragged me through this stressful malaise...

Hello,
I recently booked a RT flight to Jacksonville, NC from Knoxville through expedia. I was glad to find a flight for 206.00 with Delta.

What Expedia failed to provide with ANY clarity was the pertinent information that 1. I could not choose my seat until check-in and 2. that there would be a 25.00 baggage fee on the flight out and the return flight. Making it a total of 50.00 extra.

Because of this arrangement I was placed in window seats all 4 flights, and since I am a very tall person, had lower back pain for 2-3 days afterwards. ALSO, on my flight from OAJ to ATL I was placed beside a very intoxicated man who was talking inappropriately and extremely loud the entire hr and a half. These are very small planes with even tighter quarters. So I ended up getting off the plane smelling like a night in a club.

I am respectfully asking for a 50.00 service recovery fee for the lack of clarity about hidden and extra fees, and being unable to select a more suitable seat. For these reasons it has really put a damper on using Expedia again for my travel needs.

Thank you,
Maryanne Wazny (trip confirmation # HBWIZU

Hi,

I booked a car rental with Expedia. On my arrival at Mallorca Airport, I traveled to Expedia's OKRentACar partner to pick up my car hire vehicle.

I was unaware of a rule that did not allow customers to hire cars with less than 1 year's experience on their valid UK licence. I made a request for a refund to Expedia who refused my refund even though I was not allowed to use it.

Eventually I had to hire with another company and forked out £600.

KInd Regards,
Abel

I reserved a room in Murdo, SD through Expedia with a cancellation deadline of 4pm of the day of arrival. Approximately two weeks before that day I cancelled the room through Expedia and have confirmation of that cancellation. To date, Sept.5, 2018, the charge for that nights room is on my credit card bill and I cannot get Expedia to take care of the matter. The motel says it's up to Expedia to call them to cancel and Expedia says it's up to the motel chain--Super 8.
I would never use Expedia again for any reason whatsoever. I have filed a complaint with my credit card company but have not heard back from them yet.

I am disgusted with the customer service from the office at bangalore and delhi. Agents are constantly saying different things and constantly making eachother seem as if they are lying. I got through finally to the corporate office after they had told me from india it would not be possible. I have never dealt with such a disappointing group of customer service representatives and from both their offices is highly concerning. I am severely dissatisfied with the customer service offices in india, seriously need to have it in australia or USA or even in a respectful country because they were all talking over the top of me, all eight reps and two of the three supervisors i spoke with. Disgrace, i will make sure no one in my family or community recommends or uses your company because of the disgusting customer service and i will be more than happy to sound it over the media.

My name is Madison Woodworth and I booked a flight with Holly Wilson MT231 28/09/2018 but unable to use this flight as all communication with this person has ended on holiday in Turkey. Holly is lead passenger, so in sheer panic I booked another flight for 6th September. However this has left me without money, so a person offered to use my flight booked for 28th and to help me with money.
However solution from Expedia after a week of phone calls snails etc was to refund Holly and book a new flight for new passenger.
If I'm not speaking with Holly how do I get this money back and have lost all chance of this new person talking my original flight
I understand this may be general company policy, but these are exceptional curcumstsnce and I feel Expedia have done little to help in this very difficult situation
I'm left in Turkey no friends no money and found Expedia treatment has made this matter more stressful
Since I had a week of phone calls which have cost money I don't really have
[protected] Itinerary
Case ID : [REQ:S-[protected]]

Hi, I booked my flights to from Melbourne to Hobart - for one I was in the US version not the Australian version which was upsetting, as I didn't realise this till the end of my booking so I paid double of the amount for my flights. So I thought my flights cost me a total of $400, however was changed $600 AU!

When booking our flights, it wasn't in 24hr time, which meant I booked an 8:45pm flight not a am flight.

With the stress over this I called Expedia and they were quickly to admit this wasn't their fault and I would have to go to directly to Jetstar, which frustrated me more.

Jetstar was going to charge me an extra $300 AU to change my flight to an earlier time - which is ridiculous! I was so upset over it I ended paying an extra $210 AU as Jetstar was considerate that it was a human mistake, however was very clear the Expedia are not the best site to go through an many of their customers have had the same issue and I should go through the airline website directly.

In relation to my experience with Expedia it was not helpful in terms of their website and customer service. I would like to have compensation of the $300 AU, due to the stress and unsatisfactory call I had with your team - the upsetting part was no one wanted to help me and no one wanted to take accountability.

Kind regards
Amanda