Expedia
Reviews and Complaints

I went where they told me to go to to pick up my pass, they had closed those offices (per the tourist information booths =both of them) 3 days prior. The phone numbers were disconnected< I want a refund... No more crap about how they wont approve it... I have the writing on the paper in russia from the tourist bureau. They shut down... If they moved they left no info on their doors nor forwarding info on their phone lines. What more do you expect me to do? They were closed and I want my refund. I cannot believe with about 75 emails to you people that nothing but bs and excuses abound. Itinerary #[protected]

Shannon Smith
2711 Hillside Ct.
Ijamsville, MD 21754
[protected]

Conde Nast Traveler staff:

I am a traveler who recently had a horrendous experience at Excellence Punta Cana and want to tell you my story of my experience when I slipped on their wet floor and suffered severe injuries due to their negligence (as there were no wet floor signs or other precautions to signify the danger).

I was walking over to have a photo taken with my father and slipped on liquid on the floor, causing me to fall and hit the stone wall on April 6, 2018, while watching the Michael Jackson Show at the hotel. Due to the dark and minimal lighting and lack of a posted wet floor sign, it is those reasons this accident could have been prevented. This negligence places Excellence Punta Cana at fault for the accident and, subsequently, my medical bills, lost wages, and suffering.

On the evening of April 6, 2018, my family and I were enjoying the entertainment provided in the hotel's theater area. My step-mom wanted to get a picture of my father and I on our last night of our vacation. Before I had time to register the tile floor was wet, I slipped slamming my chin into the edge of the stone wall next to the chair where my father was seated. The impact not only caused me immense pain since the stone wall filleted open my chin causing significant bleeding, but also forced me backwards to hit my head on the tile floor. The last thing I remember before I fell was being placed in a wheelchair and taken to the hotel medical clinic.
Shortly after seeing the nurse and physician, it was determined my injuries were too severe to be treated at the hotel and I was immediately taken by ambulance to Hospiten bavaro. After performing an assessment, the doctor determined I needed fifteen sutures, 8 internal sutures and 6 external sutures due to how deep the laceration I sustained was. When we arrived at the hospital, we were forced to pay $1000 up front before the physician would even evaluate and treat my significant injury. Upon completion of the sutures, which was one of the worst experiences of my life due to the physician's attitude and rough care when placing the sutures, we were forced to pay an addition $300.27. Once we had satisfied our bill with the hospital, we were released at approximately 3:00am on April 7, 2018 and took a cab, which cost an additional $90 back tot the hotel. Luckily for me, we were already scheduled to return home on April 7, 2018. Upon check out from the hotel, I filed a complaint with the hotel and a was given a letter offering 2 complimentary days to stay at the hotel within the next year, which clearly showed the hotel's negligence in not quickly addressing the wet floor or at least posting a wet floor sign.

The flight home was practically unbearable due to pain in my chin and jaw. As a Registered Nurse, I had a strong suspicion that I had fractured my jaw due to the extreme impact of the fall. Unfortunately, since it was a Saturday, I had to suffer through the weekend until I could see a Surgeon on Monday, April 9, because surgery offices are not open on the weekends. After review of the panoramic x-ray, Dr. Ryan diagnosed me with a bilateral mandibular fracture and I was immediately taken into surgery to have m jaw wired shut for the next 6-8 weeks. I was also seen by my Primary Care Physician, Dr. Ajebon, and after review of additional x-rays that were taken, Dr. Ajebon diagnosed me with a severe concussion, which will also take 6-8 weeks to resolve, and if symptoms do not resolve, which they haven't to date, I will have to be evaluated for post concussive syndrome. I was told to stay home for one month to allow my concussion and jaw to heal, although I was only able to say home for 2 weeks due to the significant position I hold with my company. In addition, I was prescribed Vicodin and Flexeril for the pain, antibiotics to decrease the risk of getting an infection, and Phenergan to help deal with the significant nausea I am experiencing due to my jaw being wired shut. I am also required to carry with my at all times a pair of wire cutters, in the event I vomit so that I can attempt to quickly cut the wires holding my jaw closed so I don't aspirate and choke on my own vomit. I have also been started on anxiety medication, as I am experiencing emotional mood swings because I am having difficulty coping with my jaw being wired shut.

During my medical leave, I was deprived $3, 842.31 of pay from my position of Facility Administrator at DaVita Kidney Care. Due to my inability to function during this period, I suffered (and still cope with) a severely lessened quality of life. My medical bills are exceeding $7000 because my insurance company feels since the injury was negligence by the hotel, they re responsibility to pay. It is for those reasons I reached out to Excellence Punta Cana for some form of compensation more than the 2 days stay I was offered prior to leaving the resort, as at that time, I did not fully know the extent of all of my injuries and significant costs associated with treating my injuries. Also, I feel their offer of the free 2 days stay proves their negligence and responsibility for the injuries I suffered as a result of the slip and fall accident at the hotel.

In addition to all of my concerns above, I noticed we passed 2 hospitals on our way to the airport, which were significantly closer to the hotel. When I asked the driver why I would have been taken to the hospital I was taken to, instead of the closest hospital, he stated the hotels have contracts with certain hotels to treat injured customers. He also stated, when taken to the hotel's contracted hospital, the cost is significantly more than had we simply taken a taxi to the closest hospital. This is extremely concerning to me, and makes me question the integrity of the hotel. Also, I had a friend staying at Hard Rock Punta Cana and he tripped on the stone walkway injuring his arm resulting in his transport to a hospital, and he never paid a penny for any of the bills he sustained from the injury at the hotel. Excellence Punta Cana raves about being A Five-Star Punta Cana Resort of Limitless Possibilities. I would have agreed with that statement, until I experienced my fall at the hotel due to the hotel's negligence and their refusal compensate me in any way despite my multiple attempts contacting them. Excellence Group boasts, " Excellence Group Luxury has been the recipient of The AAA Diamond Award, Condé Nast Travel Readers' Choice Award, and Travel & Leisure's Best Award. Recently, the property received TripAdvisor's Traveler's Choice Award for The #1 All-Inclusive Resort in the World". I am not sure I would agree, or others would if they were aware of how I was treated for my injury at the hotel.

I am not sure you can help, or even care about my experience, but I just thought I would reach out to and see if you had any thoughts or suggestions to try to get Excellence to assist me with this horrific experience I just had in April. Any help or suggestions would be greatly appreciated.

Thank you,
Shannon Smith

Itinerary # [protected]
car conformation # H5622762034

The service at this location was horrendous, first the shuttle from the airport was 30 minutes, then once at the counter could not understand the young lady she wasn't even trying to speak English some kind of local verbiage, assigned a Hyundai sonata, got into car the AC did not work an then all the check engine lights brake lights the whole dashboard lite up. returning to the counter for a equal replacement was told "we aint got any", was given a much smaller Elantra which I had a difficult time getting into being 6 foot 4 inches and 250. and no difference in price. this company should be ashamed of the way they treat customers, I will never book anything thur Expedia or Dollar ever again, and I will inform all my business associates to avoid the same.

On April 9, I booked a round-trip ticket from Chicago to Frankfurt and the Expedia website and they charged me $825.75 two times. When I called customer service on April 11 they told me I would get a refund within 10 days and it would cost $75 because I didn't cancel within 24 hours. I was unable to cancel within 24 hours because the debit my account happened after the 24 hours. I called back on May 11 because I did not get the refund. The customer service rep apologized and said she would process it again. On May 12 they debited my account $75 and I still have not received my $825.75 refund. I called back today May 21 and they said due to technical problems they were unable to give me a status. This is ridiculous. Can you please help?

5 days prior to our flights, my husband fell and broke his wrist and needed surgery. I immediately called Expedia as I figured I'd get more help than online. I explained my dilema. He assured me that I could get a refund for all 5 tickets with Dr Med note. Had he not assured me of this, I would not have canceled all the flights. I did the paperwork with the airline and was denied a refund or credit. So Expedia misled me ! I have called several times ? Which has all been recorded. Why would I have even cancelled the flights? Why would I have given them a heads up? Because they misled me! Not only did I lose my money, but my family also lost their trip and they probably sold those seats again! So the lesson is to back to our community travel agents where you don't need months to get answers! So done with online bookings! Crooks.

19 May 2018

While attempting to make a reservation for hotel accommodations in or near Cherokee NC for 5 adults and 2 children; I met Edwin (obviously Asian of some kind). He had very much trouble understanding and speaking English. I spelled my email address 3 times in military code ie: alpha, bravo, Charlie, etc. He still got it incorrect and could not send me an email. And had to be done a 4th time to finally get an email. Every thing in our conversation had to be repeated numerous times. Very frustrating. I made an earlier reservation with Expedia this same day in Pigeon Forge Tenn.for another date. A very pleasant 5 min conversation. The transaction with Edwin took an hour to fully complete. I requested a more fluent speaker to no avail. I finally got my reservation in Nantahala Village in Bryson City. I asked Edwin for an identifying number non was given.

We stayed at Mountain Melodies in Pigeon Forge. The staff was friendly and accommodating, but the hotel itself was dirty and needed an upgrade...the carpet was coming up, paint splattered on carpet, tiles off the walls, and broken furniture. When we were leaving we found cigarette ashes all over our Corvette along with damage to the roof and passenger window because someone trying to break into the Corvette. We waited 20 minutes for the police to show up and submitted a police report.

On March 6, 2018 we booked a seven day cruise on Rhapsody of the Seas departing Tampa, Florida on April 22, 2018. We paid $1, 679 including prepaid gratuities Expedia #[protected]. We chose room 8087 and paid for the cruise in full that day. Our friends the Campbell's booked their first cruise to join us on March 15, 2018 and chose room 8011. They also paid for the cruise in full that day.

Week of March 26, 2018:
Called Cruise Link for booking number in order to reserve a Chops Grill reservation. It took a week for them to respond to my texts and phone messages. We were given a booking number, when attempting to complete on line check in I was told no such booking number existed.

Week of April 1, 2018:
Received a call from Cruise Link stating our room and the Campbell's room were changed since we are now part of a group. Our new room number was 7073 and the Campbell's on deck 4. We did not ask to be part of a group since we wanted the rooms initially booked.

Week of April 15, 2018:
Saturday night April 21, 2018 the day before the departure we received a call from Cruise Link Travel stating that the Rhapsody had a problem and would be late in coming to Tampa. Both us and the Campbell's were told to wait before leaving for the port. Of course we were both packed and had arranged transportation to the port.
Sunday, April 22, 2018 I called Royal Caribbean inquiring about the problem with the ship. They said they had no reported problems and it had docked on time in Tampa. Cruise Linked called and said there was a problem with 35 rooms on the ship and were attempting to relocate rooms for us and the Campbell's. They also stated that if we wanted to cancel they would offer a total refund and a free cruise at a later date. We and the Campbell's refused stating our vacation time had been taken from work and our transportation was loaded and ready to leave for the port. Cruise Link called at 10:30 and said we were assigned room 2585 on deck 2, but the Campbell's had no room on the cruise. The Campbell's had no choice but to accept the offer. We were heartbroken that our lifelong friends taking their first cruise could not join us.

On-board experience:
Upon checking in we inquired what was wrong with the 35 rooms that we were told were unavailable for use by Cruise Link Travel? The Royal Caribbean agent said there was no room problems and that the cruise had been fully booked for weeks. He stated that either Expedia or Cruise Link overbooked.
This was our 22nd cruise and never have we been so disappointed with arrangements. It was a headache and stressful because of all the mistakes and lies from Cruise Link Travel. We have a difficult time understanding why Expedia would employ such an unprofessional and unreliable representative as Cruise Link Travel. On further review we found on their web site had numerous complains about others experience with this company. All were the same, unprofessional, unreliable, takes forever to get responses and mistakes with bookings and fees.

Daniel L Vivolo
405 Whitman Road
Winter Haven, Florida
Email: [protected]@aol.com
Home Phone: [protected]
Mobile Phone: [protected]

I booked the tickets for Mumbai-New York on 9th May for the travel date of 14th May. Itinerary got updated on Expedia's site within 5 minutes of purchase and I got the PNR number from the itinerary and called up virgin Atlantic to reserve my seats. My seats got confirmed with virgin and I got PNR of jet airways from them. Then called up the jet airways and gave my meal preference. Everything was going smoothly.

Then next day morning I.e on 10th I get the email stating that airline has not acknowledged it so, we can't provide with the ticket . You have to cancel existing tickets and get the new tickets with updated price.

If airline has booked my seats. Everything else is done. How can Expedia not provide me ticket? How that's even possible?

I travel a lot and have never ever heard or seen this kind of incident. And on top of that you say that the tickets will be automatically cancelled by your system. I mean what kind of system is that which cancels a ticket after letting a traveler book it. It was your system that showed me the price of that ticket, it was your system that allowed me to book it. You took my money and I went on to confirm seats with the airlines. After all that, you say that prIce changed so tickets will be cancelled. Whose fault is that? If that is how your system works then I am sorry to say that it's a complete disappointing with no regards for consumer.

I am not going to let this go. It doesn't make sense at all. I ask you to provide me the tickets at the price I booked them or else I will be forced to take legal action.

This is the email I sent to the hotel-Any assistance would be appreciated.
My name is Tiffany Thielemann-Mera and I checked into your hotel on May 3, 2018 at approx. 8:30 PM from California.

After a long day of traveling my family and I were looking forward to unpacking and relaxing, but to our surprise the minute we walked into the room, the aroma was filled with mold & cigarette smoke.

We proceeded to move our stuff in, examined the mattresses and noticed what looked like to be evidence of beg bugs, the ceiling in the bathroom was covered in mold spots & there were unknown stains throughout the room on the walls, counters, etc. This room was completely inhabitable! We tried to turn on the A/C to air it out, but that did not help. We had to open the door to help ventilate since the windows did not open, again that did not help either.

After about an hour or so I decided I would visit the front desk to see if there were any other rooms available that were better than this that my family and I could stay in. We were going to be there for 4 days and I knew that we could not stay in that room.

The young lady at the front desk was very helpful and had the maintenance personnel take us to view another room. That room was the same; the smell of mold & cigarettes & dirty! We proceeded back down to the front desk and then were shown a 3rd room, again the same issue. We were at a loss. I was already getting a headache from the stench of mold as I am highly allergic and we decided that it was not in the best interest of our family to stay there and proceeded to check out. At that time, the young lady at the front desk let me know that our reservation was non-refundable.

We left the hotel at approx. 10:30 PM on May 3, 2018. So we were checked in the room for approx. 2 hours and I was not refunded. AS I understand it, the "non-refundable" portion of those terms refer to if we did not show up & check in, in which case I can see that I would not be entitled to a refund, however this hotel was completely inhabitable with no other options available for me & my family. I had asked for a non-smoking room, but yet each room smelled like smoke as well as a highly dangerous odor of mold, and you could see the mold in the ceiling of the room!

Since we only did stay a short time and I am sure you were able to book that room for the remainder of the time, and there were no other options for us, I am asking that you please refund my money. If not, I do plan on taking legal matters to retrieve it. Total cost was $332.12.

For the benefit of your customers it would be wise to get each unit inspected for mold & renovate. After leaving the hotel I came down with a severe headache and all I could think about when we left was that there are so many small children that visit your hotel that could become very ill. It is appalling that you would sacrifice the safety of people to make a dollar.

I can be contacted at [protected] and would appreciate a quick response to this email. Please also see attached photos.

I bought a business class ticket on Aer Lingus for travel Vancouver->Toronto->Dublin->Duesseldorf, and return from Dublin to Boston. My plans that involved the time between Duesseldorf and the Dublin return have changed, and I wanted to return three days earlier...same flight, same class, same airports -- just a different day. Of course the airline refuses to change the ticket, claiming that since I booked through a travel agency I need to change through them. Ha! I think that's just another way to avoid having to do anything for a customer. But I digress...I phoned expedia.ca from Germany, and surprisingly, was connected within a few minutes. I explained everything and what I wanted to do. The agent said he would have to contact his supervisor, so after some four or five minutes on hold I got the supervisor, to whom I explained the whole affair again. He said he would have to contact the Aer Lingus office to authorize the change, and they (Aer Lingus Canada?) weren't open. But he would call back in some four hours. After explaining that four hours later would be 2am in Germany, he agreed to email the result. About 6am in Germany I got a phone call (from Phoenix!) by someone claiming that it would cost $3752.00 to change the date. I exclaimed that this was much more than I had paid for the entire return flight, and was told that there were no business seats available on the flight, only first-class. Hence the extra charge. I asked him to check the next few days afterwards, and each time he assured me there were no business class tickets available, only first-class. So we hung up. I went on to the Aer Lingus website and discovered two interesting things: (a) Aer Lingus had many business class tickets on all their flights Dublin->Boston during the days I was asking about. (b) Aer Lingus has no first class cabins on any of their airplanes.
I tried again to go to customer service at Aer Lingus to explain that Expedia.ca wouldn't treat me honestly, but you can't even get through when you type in your confirmation code. The automated system just says to "contact your travel agent". ...as if expedia.ca were really an agent in the normal sense.
Expedia.ca is full of lying a**holes at the "supervisor" ranks, where apparently duplicity and evil is the main characteristics required for those positions. I wonder if their mothers know what they actually do for a living.
never, never use expedia.ca except to find convenient flights. Then go to the airline or your private travel agent to do the booking!

I was traveling to India from Oregon, I had my flight booked from PDX to Del. But I had another website book my flight from Delhi to Bagdogra. I was told that I will be charged for my luggage. So I cancelled and called to Expedia to book the same. The guy that I talked to was from Asia and he was too slow. So I logged into my computer and booked my flight, I told him to check if it was confirmed, he told me that I was stupid and senseless and he kept on going. I asked his name to complain and he gave me fake name. Hence I called again to complain to his supervisor, she told me that she is going to listen to the recording but I never heard from her. Reached back to USA and contacted and they said again they will listen to the recording. Now it's May and that happened in March 5th. So I am not going to use it anymore and ask people to boycott it.

I had booked a vacation and received conformation and nothing was in the paper work started to arrive at airport 3 hrs in advance to check in or computer will not let uou check in.I spoke to a supervisor she said i should of basically used common sense which i never flew international before i already paid 1, 900 her end result was pay an extra 2300 for your 3 day vacation thats your only option.

Itinerary #[protected]

I booked a 4 day Base Ticket to Disney World. When I tried to apply for the Fast Pass on Disney's website, it required a Disney Tkt # (learned this after calling Disney customer service. Was told Expedia should have supplied this to me a day or two after I purchased the tkts.). I called Expedia on 5/4/18 and spoke to Dawn. She could not find the number so called Disney herself. After being on hold an hour she could not get the number on her computer. Meanwhile in background there are people literally screaming at the top of their lungs as if I was at some frat party. I could hardly hear the CSR. This is how you do business? Your call centers behave like this? I asked for a supervisor and was put on hold forever. I hung up. Dawn called back, put me on hold again forever so I hung up again. I have better things to do with my time than sit on hold while people are partying. SO UNPROFESSIONAL! Because I purchased my tkts with Expedia they are non refundable. I cannot even adjust the date as I could if I bought with Disney but NOT with Expedia. I ended up having to purchase another one day pass for my wife and I ($308) to fix the problem. Your organization is a joke! You ripped me off. I have no Fast Pass as you cannot even do your job and present me with the proper credentials for Disney (as Dawn was told when SHE called Disney).

This must be resolved immediately!

Before I booked my flights to Russia from LAX I called Expedia to tell them that I needed an upgraded seat because my wife has severe back problems. They quoted my how much the seat would cost to upgrade and told me once I booked the reservation that I could simply call back and they would take care of it or I could call the airline directly. So I listen to the representative and I book the flights. I called the airline directly and they told me I could not upgrade my seat and that I needed to call expedia. So then I call expedia and they hang up on me every time after approx 40 minutes of holding for them to get airline on the other line. Also the representatives never call you back even after they ask you for a phone number in case you get disconnected. Now it has been over 24 hours since I booked the reservation because I simply do not have hours and hours to spend calling them back and holding for hours. So they now say I need to pay 200 dollars per person per flight in modification fees for my flights which add up to 1200 dollars. This is such a scam and such poor quality of service. I never will book with them again if they do not make this right.

Hi Expedia team,

I want to complain about a very poor customer experience with the expedia phone agents for my latest flight reservation.

Please refer the call recordings and the notes for my interactions with expedia agents. They have made 3 agent errors while booking my flight tickets and yet now I do not have a confirmed tickets for which I have already paid the fare.

I have the evidence and confirmations that the tickets were booked. Today, I have realized that they tickets are yet not booked and they have made an error.

I have spent more than 6 hours with the agents and was subjected for long hold. I am very frustrated and this is my poorest experience of all of last 11 years of loyalty.

I want someone to call me on my number +[protected] and resolve this. I am stuck with all the money paid and NO confirmed tickets.

Thanks,

Pallav Neeraj

Dear [protected]@Expedia
I had made reservation through Expedia for one night stay for 4 people at hotel holiday Inn London West 4 portal way London W36RT for stay on 31st May 2018
The payment of Rs. 6857.86 was debited to my Yes Bank credit card on 4th April 2018 vide transaction no. MT18096005000010000128

I have not received confirmation from the hotel about reservation being confirmed despite 3 weeks gone

Please ensure I get the reservation as per payment made

Warm regards
Simranjeet Singh
India
[protected]
[protected]@Gmail.com
[protected]@Gmail.com

In early March I booked a round trip fare through Expedia with hotel to attend a wedding in southern Norway in late May. The total price quoted was approximately $1350, however when I received the bill the price increased approximately $1150 (84%). It took over 2 days and a total 5 + hours of wrangling via phone, numerous times being put on hold indefinitely, lots of transferred and dropped calls. Not to mention conflicting information, outright lies and generally a stiff reluctance to resolve their costly mistake. The 1st day I called they seemed disinterested in hearing my complaint and repeatedly asked if I wanted to cancel. Which included a $300 fee and non refundable with only credit with Scandinavian Airlines. I wasn't satisfied paying a $300 cancelation fee for the travel agency's error, so I persisted. Finally, I was told by an Expedia supervisor they would send me an email after reviewing my case. 5 days later their email stated that the $2882 charge was the standard fare for this itinerary. Clearly a false statement since I have checked the rates for this booking numerous times from early March to late April and they were consistently between $1250-$1350.in addition, I was told I could've cancelled my itinerary within 24 hours after receiving my email confirmation. I searched all of my email boxes and never received a confirmation email for this booking from Expedia. After more intense discussion I was offered a $500 refund, which was well short of the overcharge of $1150 and therefore unacceptable. Finally after another long hold I was offered a $900 refund, which was still probably the best I could hope for minus litigation Later I tried to cancel and rebook my itinerary for nearly the same price I thought I was paying initially. Nevertheless, Expedia was consistently adverse to resolving this issue in an ethical manner. What I finally offered were two options. One that included no guarantee of the final price if I booked a new itinerary and cancelled the old one. The second choice was if I cancelled the original itinerary first then rescheduling another with a better rate listed on their website I couldn't use my Scandinavian airline credit for this booking. A classic Catch 22.in the end I was literally robbed of approximately $250 and told I should be happy I got a refund (my money!) of $900. After this ordeal I will never do business again with Expedia and advise others to avoid them as well. I am currently considering litigation.

Dear Sir/Madam,
Reference: Saudia Flight 637
I am writing to you in connection with the above flight which I was booked onto. The flight was supposed to depart from [Riyadh] at [5:45], but was cancelled. They left us at the airport for the next flight next day. I was on my honeymoon and they did not give us any accommodation. They did not give us a hotel at the airport. There was two flights on another airline that was supposed to go on the same day but they did not let us on these flights. I am a doctor and I had to be in the country the same day the airline was rude to us.
Passenger(s): ABUHASSAN/HALA, RENNO/ANAS
Expedia Itinerary Number: [protected]
Saudi Arabian Airlines Confirmation Code: OEKRQU

Male to Riyadh
Flight Details Saturday, Apr 07, 2018 at 1:15 PM
Saudi Arabian Airlines Flight Number: SV786
From: Male (MLE-Male Intl.) Depart: 1:15 PM
To: Riyadh (RUH-King Khaled Intl.) Arrive: 4:10 PM
Status: CONFIRMED Class: Coach
Equipment: Boeing 777-300ER

Riyadh to Amman
Flight Change Details Sunday, Apr 08, 2018 at 12:45 PM Apr 7, 2018 at 5:45 PM (change) Change in Flight
Saudi Arabian Airlines Flight Number: SV 637 633 (change)
From: Riyadh (RUH-King Khaled Intl.) Depart: 5:45 PM 12:45 PM (change)
To: Amman (AMM-Queen Alia Intl.) Arrive: 8:00 PM 3:00 PM (change)
Status: CONFIRMED Class: Coach
Equipment: Airbus A320 Jet

Yours faithfully,

Anas Renno

Searched for a car in Cancun. Offers included MXN 750, 000 liability insurance. See screen shot attached.
Reserved car through Expedia. See attached.
Went on the Alamo website, found the reservation and printed a confirmation which clearly states that the liability insurance is included.
When arrived at Alamo they refused to give me the car unless I purchased the liability insurance.
Contacted Expedia Canada - They said they can't do anything. Had the audacity to ask me how I thought an $18 rental for 12 days included liability insurance.
My response was that A. That's what the website said and B. I have purchased before and got the cars for the advertised price.
Obviously there is a kind of scam going on at Alamo. The thing is, ALL rental rates in Cancun on Expedia are ridiculously low. It seems like the plan is to show a low rate and then make money on the TPL.
I could understand that on the Mexican side but what I can't understand is that Expedia could be a part of this.
Instead of USD$18 I was forced to pay USD$308 or otherwise would not get the car.
As I do have another reservation for a car in December I have to ask Expedia to step in and have USD$290 refunded to me from Alamo, as well as providing some sort of documentation and assurances that I will not run into this scam again with any of the car rental companies.
In any event this is false advertising and Expedia Canada would not do anything for me.
I hope to hear back in 7 days or would be forced to take the matter to a Canadian Small Claims court.
Thanking you in advance for your assistance,
Niv Ben-Haim
[protected]
[protected]@rogers.com