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Expedia

Expedia review: Expedia bookings policy

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8:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
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In January I booked a stay for Mandalay Bay in Las Vagas for November 17th, 18th, and 19th. I was charged 1,100.00 per night for a room with two queen beds. When checking in I asked the attendant at the resort how much would the room charge be if I booked directly through Mandalay Bay, 455.00 a night. I responded we were charged 1,100.00 a night that I prepaid. Can anything be done? He asked how did you book? I said Expedia. He said he is powerless to do anything because I did not book directly with the resort, it has to come from Expedia. So, the room I paid 3,300.00 for should only have been 1,365.00. I contacted Expedia and they said that was the charge back in January, even though at the time of service it was 455.00 they will not issue a credit. Talk about really putting to the consumer, and you call this is good customer service, I think not. The real shame of it is this is my first experience with any booking sight. They stuck it to me an extra 1935.00. Live and learn, but this really hurt, and the shame of it is they do not care as they laugh all the way to the bank.

Claimed loss: 1,935.00

Desired outcome: Credit my card back 1,935.00

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  1. Expedia Contacts

  2. Expedia phone numbers
    +1 (866) 310-5768
    +1 (866) 310-5768
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    United States
    +1 (800) 469-1793
    +1 (800) 469-1793
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    Canada
    +1 (866) 348-7330
    +1 (866) 348-7330
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    Belgium
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    Mexico
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    +1 (404) 728-8787
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    USA & International
    +44 203 024 8211
    +44 203 024 8211
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    United Kingdom
    +61 280 662 745
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    Australia
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    +64 99 131 849
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    New Zealand
    +43 120 609 1038
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    Austria
    +45 43 682 060
    +45 43 682 060
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    Denmark
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    +33 157 324 986
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    France
    +49 69 945 192 320
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    Germany
    +353 15 245 005
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    27%
    Confidence score
    Ireland
    +39 291 483 700
    +39 291 483 700
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    60%
    Confidence score
    Italy
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    +31 202 008 459
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    100%
    Confidence score
    Norway
    +34 912 757 314
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    Spain
    +46 851 761 378
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    +86 400 990 1463
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    China
    +852 30 774 857
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    33%
    Confidence score
    Hong Kong
    +91 124 487 3888
    +91 124 487 3888
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    20%
    Confidence score
    India
    +81 363 628 013
    +81 363 628 013
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    100%
    Confidence score
    Japan
    +60 377 249 556
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    100%
    Confidence score
    Malaysia
    +65 64 155 555
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    33%
    Confidence score
    Singapore
    +886 277 438 472
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    Pr Manager
    +1 (604) 235-6812
    +1 (604) 235-6812
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    +1 (917) 332-5039
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    Vice President Finance
    +1 (613) 780-1386
    +1 (613) 780-1386
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    More phone numbers
  3. Expedia emails
  4. Expedia address
    333 108th Avenue NE, Bellevue, Washington, 98004, United States
  5. Expedia social media
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    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
Expedia Category
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