CB Travel Agencies and Tour Operators Expedia Extra car rental charges

Expedia review: Extra car rental charges

Malcolm T of Vancouver, CA

Oct 03, 2023 1:30 am EDT

Featured review

I had rented a car from Expedia in January of 2023. The car was to be picked up at the Edinburgh airport and use for Sept. 9 to Sept. 28. It was to be drop back at the airport before 8:30am on Sept. 28 2023

Itinerary number [protected].

This is your Budget Confirmation # 22954787US2

This is your booking ID: 3T6X49

When I rented the car from Expedia it was my understand that I would pay for the rental upfront using my credit card. This would cover the entire cost for the rental etc.

Expedia also asked me if I would like to purchase car insurance just in case anything happen with the rental car during my trip in Scotland. So I purchased the extra insurance.

When I returned the car, it was noticed that there was a tiny piece of rubber missing from the left front tire.

The person that was doing the inspection of the car told me that I would be reimbursed via my insurance.

He then sent me a copy of the final of the receipt for the car rental via email. When I checked it later on I notice extra charges.See below:

Rental Charges* £ 628.75

Location Surcharge* £ 144.41

Vehicle License Fee* £ 36.67

Optional Services* £ 93.30

___________

Taxable £ 936.13

VAT (20.0%) (on items marked*) £ 187.22

___________

Total Charges £ 1,330.63

Prepayment £ -946.49

___________

Amount Due £ 384.14

It was my understanding that I had paid for the entire car rental in January. I was shocked to see the extra charges location surcharge, vehicle license, and optional services.

I have used Expedia for a long time for car rentals hotels etc. and never have had a problem. But these extra charges came as a great surprise to me since I had already paid for the car rental in January of 2021.

I am hoping that this matter can be resolved in a timely matter.

Thank you

Malcolm McIntosh

Desired outcome: I would like to received the amount for the extra charges that budget charged me for my rental car, which I know nothing about. The total amount is 384.16 pounds

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