Menu
For Business Write a review File a complaint
CB Residential Rentals Extra Space Storage Rodent infestation/unfair billing practices and price inflation
Extra Space Storage

Extra Space Storage review: Rodent infestation/unfair billing practices and price inflation

C
Author of the review
10:36 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello

Thank you for helping me in this matter.

I spoke with Tatiana she is an executive her number is +[protected]

She did not care about my serious health concern or that I have an auto immune disease and can not be exposed to that droppings. She told me to call the insurance company and it is not her problem.

I asked to speak to her manager, she told me no one is above her and when I called the cooperate office they said they could not help me either.

They demanding pay 80 percent plus fees to access the damages ti my things. I asked them for records of pest control since they took over from life storage. The last time I opened my units I had rat droppings and items chewed up. I had bedding in the unit where the tats nested and I refuse to pay I have to wait for an insurance adjuster to come and they will not allow me to go into the units unless I pay. They are not concerned about my health situation they are only concerned about money.

There is two men that work at the site Dave & Edwin both are very nice and I have no issues with them it is the management that does not care about the customer. I have been with this storage for more than 7 years when Extra space storage took over they had no pest control and told me it was my responsibility.
I am currently renting units is 120 139 17

Thank you for your help this is about my health I have auto immune issues but no one should have to have rat droppings and rats nesting in things they store. Or have to deal with price gouging when my neighbors have the same space and pay much less. That is deceptive and unfair billing practices everyone should be paying the same price unless they are a first month renter.

The storage Location is

300 Allwood Rd, Clifton, NJ 07012
[protected]

The cooperate location is
2795 E Cottonwood Pkwy Ste 400
Cottonwood Heights, UT [protected]
[protected]

Desired outcome: I want to get into the unit to access the damages. They are demanding 80 percent on top of fees or they will auction my belongings

Confidential Information Hidden: This section contains confidential information visible to verified Extra Space Storage representatives only. If you are affiliated with Extra Space Storage, please claim your business to access these details.

0 comments
Add a comment
  1. Extra Space Storage Contacts

  2. Extra Space Storage phone numbers
    +1 (888) 609-8483
    +1 (888) 609-8483
    Click up if you have successfully reached Extra Space Storage by calling +1 (888) 609-8483 phone number 0 0 users reported that they have successfully reached Extra Space Storage by calling +1 (888) 609-8483 phone number Click down if you have unsuccessfully reached Extra Space Storage by calling +1 (888) 609-8483 phone number 0 0 users reported that they have UNsuccessfully reached Extra Space Storage by calling +1 (888) 609-8483 phone number
    Reservations and Pricing
    +1 (888) 586-9658
    +1 (888) 586-9658
    Click up if you have successfully reached Extra Space Storage by calling +1 (888) 586-9658 phone number 0 0 users reported that they have successfully reached Extra Space Storage by calling +1 (888) 586-9658 phone number Click down if you have unsuccessfully reached Extra Space Storage by calling +1 (888) 586-9658 phone number 0 0 users reported that they have UNsuccessfully reached Extra Space Storage by calling +1 (888) 586-9658 phone number
    Customer Service
    +1 (801) 365-4529
    +1 (801) 365-4529
    Click up if you have successfully reached Extra Space Storage by calling +1 (801) 365-4529 phone number 0 0 users reported that they have successfully reached Extra Space Storage by calling +1 (801) 365-4529 phone number Click down if you have unsuccessfully reached Extra Space Storage by calling +1 (801) 365-4529 phone number 0 0 users reported that they have UNsuccessfully reached Extra Space Storage by calling +1 (801) 365-4529 phone number
    +1 (801) 365-1759
    +1 (801) 365-1759
    Click up if you have successfully reached Extra Space Storage by calling +1 (801) 365-1759 phone number 0 0 users reported that they have successfully reached Extra Space Storage by calling +1 (801) 365-1759 phone number Click down if you have unsuccessfully reached Extra Space Storage by calling +1 (801) 365-1759 phone number 0 0 users reported that they have UNsuccessfully reached Extra Space Storage by calling +1 (801) 365-1759 phone number
    CEO
    +1 (801) 365-4600
    +1 (801) 365-4600
    Click up if you have successfully reached Extra Space Storage by calling +1 (801) 365-4600 phone number 0 0 users reported that they have successfully reached Extra Space Storage by calling +1 (801) 365-4600 phone number Click down if you have unsuccessfully reached Extra Space Storage by calling +1 (801) 365-4600 phone number 0 0 users reported that they have UNsuccessfully reached Extra Space Storage by calling +1 (801) 365-4600 phone number
    Vice President Human Resources
    +1 (877) 362-5146
    +1 (877) 362-5146
    Click up if you have successfully reached Extra Space Storage by calling +1 (877) 362-5146 phone number 0 0 users reported that they have successfully reached Extra Space Storage by calling +1 (877) 362-5146 phone number Click down if you have unsuccessfully reached Extra Space Storage by calling +1 (877) 362-5146 phone number 0 0 users reported that they have UNsuccessfully reached Extra Space Storage by calling +1 (877) 362-5146 phone number
    Customer Support
    +1 (855) 210-9927
    +1 (855) 210-9927
    Click up if you have successfully reached Extra Space Storage by calling +1 (855) 210-9927 phone number 0 0 users reported that they have successfully reached Extra Space Storage by calling +1 (855) 210-9927 phone number Click down if you have unsuccessfully reached Extra Space Storage by calling +1 (855) 210-9927 phone number 0 0 users reported that they have UNsuccessfully reached Extra Space Storage by calling +1 (855) 210-9927 phone number
    Sales Team
    +1 (877) 742-6584
    +1 (877) 742-6584
    Click up if you have successfully reached Extra Space Storage by calling +1 (877) 742-6584 phone number 0 0 users reported that they have successfully reached Extra Space Storage by calling +1 (877) 742-6584 phone number Click down if you have unsuccessfully reached Extra Space Storage by calling +1 (877) 742-6584 phone number 0 0 users reported that they have UNsuccessfully reached Extra Space Storage by calling +1 (877) 742-6584 phone number
    Customer Support
    +1 (866) 318-9608
    +1 (866) 318-9608
    Click up if you have successfully reached Extra Space Storage by calling +1 (866) 318-9608 phone number 0 0 users reported that they have successfully reached Extra Space Storage by calling +1 (866) 318-9608 phone number Click down if you have unsuccessfully reached Extra Space Storage by calling +1 (866) 318-9608 phone number 0 0 users reported that they have UNsuccessfully reached Extra Space Storage by calling +1 (866) 318-9608 phone number
    Sales Team
    (888) 786-7243
    (888) 786-7243
    Click up if you have successfully reached Extra Space Storage by calling (888) 786-7243 phone number 0 0 users reported that they have successfully reached Extra Space Storage by calling (888) 786-7243 phone number Click down if you have unsuccessfully reached Extra Space Storage by calling (888) 786-7243 phone number 0 0 users reported that they have UNsuccessfully reached Extra Space Storage by calling (888) 786-7243 phone number
    More phone numbers
  3. Extra Space Storage emails
  4. Extra Space Storage address
    2795 East Cottonwood Parkway, Suite 400, Salt Lake City, Utah, 84121, United States
  5. Extra Space Storage social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Extra Space Storage Category
Extra Space Storage is ranked 6 among 374 companies in the Residential Rentals category