Menu
For Business Write a review File a complaint
CB Websites Facebook Disabled my account giving no reasons and no appeal process for no reason
Facebook

Facebook review: Disabled my account giving no reasons and no appeal process for no reason 13

L
Author of the review
2:00 pm EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This morning I woke to being restricted for posts saying nudity and sexual content, which there is none on my page, and then asked to verify my identity and I sent my Georgia Drivers License and then received the note saying my account is disabled and there is no appealing the decision. No way to contact anyone regarding this?

I have contacted my lawyer, Kevin Crick, of Rights Protection Group LLC, for this is ridiculous. I did nothing at all and a decision regarding an account I have had since 2008 or 2009 has been taken away, along with Instagram. My son died in 2019 and there are posts from him that I have saved in Facebook and memories I cannot get back and I have done absolutely nothing wrong. Facetime me, do a video call to see it is me, at least give me a chance to see what you say went against community standards. I had no way to say a word or see anything just took my account away and that is a consumer no no. I am a writer and a reviewer, and I have always backed Facebook but after this incident if it cannot be restored, I will file suit against Facebook and I will negatively review anything I see related to it. I get multiple dick pics and inappropriate messages from men who are able to remain on as users all the time. I see offensive and explicit content and it just remains on Facebook but I am not posting anything of the sort and yet I am disabled without an explanation or review of the said content and without an ability to appeal the decision. [protected]

Desired outcome: Restore my account, for it does not have nearly any content compared to the millions of other explicit accounts I have seen and I want it restored immediately

13 comments
Add a comment
C
C
Christine Benedict
US
Oct 05, 2022 9:22 am EDT

I am experiencing the exact same problem. I have a personal and business page. My business page had fraudulent charges of $250. My hands are tied and the frustration and impact to my business is enormous. I also do a lot of fundraising and utilize Facebook to promote our events.

I have gone through the appropriate form but states that I have been reviewed and now permanently suspended.

I have tried emailing. If I have any success, I will pass it on but fear I will have none. Please share if you have any success. Thank you. Christine

W
W
Wendi Siegel
US
Oct 05, 2022 1:06 pm EDT

Same here - disabled this week and today 10/5/22 heard that it was disabled - decision final. I am a 72 year old grandmother with lots of grandchildren pictures on my page that I cannot access. I stay in contact with friends and family through FB and have no way to dispute this.

I also have a business page and also am the administrator of an early childhood advocacy page. This is outrageous. When I try to make some sort of contact, I keep hitting brick walls. The help center route isn't working, the phone number doesn't accept customer support calls etc. etc.

Someone please help.

A
A
Anitapel
Tampa, US
Oct 07, 2022 10:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I’ve had the same thing happen to me as well. This is outrageous! You can’t even contact them to tell them that you were hacked. Shame on them!

W
W
Wendi Siegel
US
Oct 05, 2022 1:08 pm EDT

I am having an almost identical problem. I have no idea why I was disabled and why my request to review was denied. I am a 72 year old grandmother and teacher. I keep in contact with family, friends, students through FB . PLUS I have SO many pictures on my page. How can I access them now?

I have made several attempts to figure this out and have hit dead ends every time.

Please stay in touch and pass on any hints. I will do the same.

C
C
Christine Benedict
US
Oct 06, 2022 8:09 am EDT

I don't think this is working but I have been emailing FB at disabled@fb.com, abuse@fb.com and appeals@fb.com. Obviously I am getting no response from FB. Today, I tried again and disabled@fb.com was returned because it is full and can not accept any more emails at this time.

Promised to keep you posted. This is absolutely insane! Greatly affecting my personal and professional interactions. Christine

N
N
Norm Rebadow
New Castle, US
Oct 08, 2022 8:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Just curious, I've have the same problem, are you a conservative voter or a Christian?

Trying to figure out what we all have in common

Maybe we should ALL file a class action suit for deformation of Character!

B
B
Baseball Mom 1830
Malvern, US
Oct 12, 2022 4:18 am EDT

Same thing happened to me on Monday 10/10. I have a youth ballparks page tied to my account along with my sons baseball teams group pages with pictures of the kids playing ball over several years. No explanation other than I violated community guidelines, which I didn't. I sent them my ID & shortly after they completely disabled my account.

C
C
Christine Benedict
US
Oct 12, 2022 9:03 am EDT

Is anyone having any luck resolving this issue. It is affecting personal, professional and fundraising. Crazy.

TheldrakisCS
TheldrakisCS
US
Oct 12, 2022 10:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

i wish i had an answer. I'm STILL trying to get their Instagram team to restore my account that was only 5 hours old and remove 2 accounts who are active with my name on them. it was some time around 2019 i think they blocked me for just setting up a account, all i got done was putting a picture [a dragon picture i had commissioned], a description "do not follow at this time. i am only following friends that only update their works here.", locking it to friends only, and removing 2 shady accounts that found me in 30 seconds after i hit save on the setup. they need to seriously be examined for this possibly shady practice of banning people and not giving a reason via email. i didn't find out till a year later when a scammer tried to get my account saying "your account is limited" didn't hit the link but went to the Instagram app and found out it was banned.

B
B
Brocksgurl40
BOILING SPRINGS, US
Oct 12, 2022 3:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Happened to me as well today! Not sure what avenue to take at this point- my account holds the only video clip of our wedding (15 years ago) and I am kicking myself over and over for not offloading all the content before now.

C
C
Christine Benedict
US
Oct 17, 2022 7:05 am EDT

Perhaps it is a long shot but I was thinking of contacting a news organization such as the Today show, how FB is permanently disabling accounts for thousands with no way to contact FB. We have lost memories, photos, albums and it is affecting us personally and in my case professionally. Any thoughts.

TheldrakisCS
TheldrakisCS
US
Oct 17, 2022 7:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

i think we should contact the commity instead [the gov one.] i mean they did get some things fixed after they were called out for the data harvesting scandal. maybe they need to have a chat with FB about this too.

C
C
Christine Benedict
US
Dec 13, 2022 3:22 pm EST

Did anyone in this group ever get any resolve? This is greatly affecting my business, personal and fundraising efforts. Fingers crossed that someone has had success. Thanks.

  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
  4. Facebook social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 22, 2024
  6. View all Facebook contacts
Facebook Category
Facebook is ranked 2 among 45 companies in the Websites category