Lately, numerous tinnitus ads have been showing up on Facebook. More than one ad shows Shark Tank cast member Kevin O'Leary endorsing the product. Since I've had tinnitus for years, I was interested in a cure. Not suspecting that Facebook would allow a fake ad, and numerous variations of it, I clicked on the link to find out more. The website showed 3 possible combinations of cbd bottles ranging from $39 to $199. Since I was still a little skeptical, I went ahead and filled out the form for the $39 option, along with my credit card number. The transaction was immediately declined with a message claiming that there was an error and to try again, so I did. About an hour later l got a little suspicious so I did some detective work and found that the ad was completely fake and that Shark Tank never endorsed any tinnitus cures. I received an email from "[protected]@trygreenvibecbd.com" saying my order for $198.78 had been received. Since I now knew the ad was false and the amount charged to my credit card was about $160 more than I agreed to, I called the number on the receipt [protected]) numerous times. Each time my call was answered and when I tried to explain, I was immediately hug up on. I called my credit card company and was told that the money had already been processed and there was nothing I could do but try to fight it, which I am currently doing. I cancelled my credit card.
Claimed loss: 198.78
Desired outcome: Refund and removal of deceptive advertising
Confidential Information Hidden: This section contains confidential information visible to verified Facebook representatives only. If you are affiliated with Facebook, please claim your business to access these details.