Menu
For Business Write a review File a complaint
CB Websites Facebook No customer service to help resolve a hacked and disabled account
Facebook

Facebook review: No customer service to help resolve a hacked and disabled account 1

S
Author of the review
12:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My personal FB account (Shaun McQuitty, [protected]@gmail.com, phone number [protected]) was hacked and subsequently FB permanentely disabled my account for violations I did not commit.

The same day my personal account was hacked my linked payments for advertising were charged (see above). I had to close some accounts and have worked with my fraud department) Paypal did not want to give my money back because I have done business with Meta for years. so they said it wasnt fraud. But I just raised my billing threshold from $60.00 USD to $100 USD. I have never paid Meta more than $100 at a time in the past 10 years I have paid for marketing.

Since my personal account has been hacked and it was linked to 3 of my business pages I can no longer access those pages. The hackers have gotten into my FB business account and changed my profile picture to say I had a HUGE SALE going on. I have not changed my business profile (which is of my and my daughter Clover) in about 4 years. The hackers now have access to thousands of my customers. I have lost all of my customers information and communications. facebook.com/paintedclovers

page ID# [protected]

I have another business page that I run ads on as well and its facebook.com/paintedcloversvintagemarket

page ID# [protected]

combined these pages have over 20k followers. I have paid Meta over $50,000.00 in marketing since opening my businesses. I have lost total control of my livelihood

Can a human please contact me, review my personal FB page that has been disabled and see that I have been hacked and they have taken away almost everything I have built in the past 10 years. Please help me

email...

[protected]@gmail.com

phone

[protected]

please help

Desired outcome: to get my disabled account activated so that I can access all of my business accounts.

1 comments
Add a comment
J
J
John Churchill
West Wareham, US
Nov 03, 2023 4:08 pm EDT

Did they respond to you. Same thing just happened to me. The fact that they do not have customer service is so frustrating.

  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
  4. Facebook social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
Facebook Category
Facebook is ranked 2 among 45 companies in the Websites category