Family Dollar’s earns a 1.2-star rating from 2309 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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Store Is Major Fire / Safety Hazard
Good Evening I went to your location in Melbourne FL located at 2200 Sarno Rd and upon entering the store it was disgusting there were totes of merchandise all over pallets blocking aisles way that in the event of an emergency people would not be able to safely evacuate the store. Also the shelves were not organized nothing was where it supposed to be.
Desired outcome: I attempted to try and speak with staff but instead they acted like they didn’t hear me
twofold, product damage, clerk refused return (family dollar-policy ignored, not followed).
09/26/2023, approx., 18:08 military time, cdt. store #405, 20 n. broadway ave, sylacauga, al 35150. Karen, assoc. on duty refused return of product purafilter funrnace filter, 1x20xx25. Further, refused to discuss, look at receipt or damaged filter...come by when assoc. that was at register when you purchased filter. Item, filter was purchased the day prior to this incident. Karen stated to me "nothing she could do". Please note the filter was in the original package purchased the day before. Return policy , Family Dollar policy, ignored, denied to myself .
Thank you. Nancy P-I
Desired outcome: refund and apology needed to repair, restore confidence in Family Dollar representation. As a consumer, frequent shopper, of Family dollar, I will continue to shop at this local retail store in my community of Sylacauga Al.
Customer service
There is a Hispanic woman who is a manager I believe that seems to have a distorted view of what actual customer service is. She needs to watch her tone and overall attitude as she deals with the customers she checks out. She does not greet each and every customer as they enter the store nor does she greet all customers when they approach the check out counter she seems to pick and choose who she will be courteous too. I find that disrespectful and incredibly shameful. There is no reason not to treat all customers in a friendly respectful manner. She also needs to watch her tone of voice when she is dealing with the customers
I understand she has been with that particular location a very long time but that does not mean she should ever take the customers for granted
This has happened numerous times
She seems to work first shift during the week
This is the family dollar on Rapids Dr. In Racine, WI
Desired outcome: She needs to reprimanded retrained and monitored for her behavior
The manager
I visited the store in Southgate Michigan and as soon as I walked in it smelled like weed it was very pundent. I wanted to returned a item and the cashier called the manager and he said he couldn't return it with the manager which made absolutely no sense. I had my receipt as well. He told me to come back after 5:00 when the manager was there. I will not be back in that store they are very unprofessional. Not to mention the Marijuana smell.
District and store manager.
It’s been thru my employment time. Your district manager (Tabitha) of the Stillwater Oklahoma family dollar location did nothing when she was informed that extra money was being kept in the safe like anywhere between 2-25$ and the store manager (Dawn) was stealing money from the store and trying to blame it on me. I’ve showed screen shots and everything...
Read full review of Family DollarEmployee/manager
The manager at the Royal Center Indiana Family Dollar Kristie Doty scammed me out of $100. She lied to me, she scammed, me and I feel like she stole from me. I have given lots of time to pay me back and she has not attempted to even pay me a dime. She knows that she scammed me. I confronted her at the Family Dollar store and she told me she would not pay me...
Read full review of Family DollarStore
The Yoakum tx store is never open they say due to technical issues or it’s hot in the store, if that’s the cause how come you can’t fix the ac or technical issues. But I heard it was because no one wants to work nights what is the point of having a store here if it’s never opened this has gone on for about a year it’s crazy. Fix the issues or hire more workers that want to work
Read full review of Family DollarManagement
On August 28, 2023 Monday at 12 am. I went to the store at 2810 Terry Rd, Jackson MS. I went into store to give Telethia Brown a birthday card. Then she cussed me out. Then the store manager came and to me to get the [censored] out her store. I told her she can't take to me like that. I told her I wish I could record it. She told me again to get the [censored] out her store. I did contact the district manager but I wanted to put this on paper
Worker at Dyersburg tn store
Hi I was just in your store shopping looking around comparing prices and the whole darn time I am there the worker stalked me followed me around making snarl comments and even when I left she was taking pictures of me and my car! I haven’t been in your store for about a year now and I was just de stressing looking at new items thanksgiving decor etc and I...
Read full review of Family DollarCustomer service & store is closed regularly for no rhyme or reason.
09/05/2023, Is the date of my last poor customer service at Industry, Tx Family Dollar. The store in our small town of Industry, Texas is horrible. The store was open at 10 A.M. and when I returned at 5 P.M., the store was closed with employee cars in the parking lot and all lights were on in the store. I called the number of the store and the manager...
Read full review of Family DollarCoke product on sale
I went into the Family Dollar in Dallas, GA and there was a display of 12pk cans of coke products 3/$12. It didn't say anything on the sale sign about it had to be a digital coupon. Went to the cashier to pay with my (6) 12 packs and it rang up $40+ when it should have been $24. She told me I had to have the app to get it for that price but the sale sign...
Read full review of Family DollarEmployee
Kaley Highsmith, unprofessional, wouldn't get off her phone, was using inappropriate language in front of my children & was taking merchandise without paying for it & her baggy of dope fell out of her pocket when she bent down to pick something off of the floor. I know 10+ people that do not shop at the family dollar in bearden specifically because of this employee.
Read full review of Family DollarDisrespectful manager
Today I went to the Family Dollar’s store here in Brownsville, TX. 1601 E. Price Road Brownsville, TX 78521 to be exact. I don’t normally have problems anywhere I go because I respect people and I ask the same in return. This particular manager is there a lot. She normally speaks Spanish because in south Texas that seems to be the norm. Unfortunately, I...
Read full review of Family Dollar“Complaint about rude employee and manager at Family Dollar store #11634
Dear Family Dollar Customer Service/CEO My name is Kesha Willis and I am a loyal customer of Family Dollar. I am writing to express my dissatisfaction and frustration with the service I received at your store on Senia Road in Fairburn, GA (store #11634) on August 30, 2023. On that day, I entered the Family Dollar to purchase some spaghetti sauce. As I...
Read full review of Family DollarStore always temporarily closed.
The store at 4330 Winchester Memphis Tennessee 38118. I went ther last week between 8 & 8:30 am. Sign on the door saying Temporarily Closed. Went there today about the same time, another note on the door. Temporarily Closed. I went there one time and even with workers in the store, they didn't open the doors till about 8:45. I seen about 13 customers that...
Read full review of Family DollarBeing treated poorly on more than one occasion and being wrongly accused of shoplifting
Multiple times I was treated badly like I was being profiled like I was a thief and last time I was in family dollar the same manger wrongly accused me off shoplifting and in front of other shoppers it was terriblely embarrassing and I had done no wrong I hadn't been shoplifting she had no proof of her accusations and she told me I was banned from family dollar her name is Donna she is the manger of family dollar in Grayson KY
Desired outcome: Fired
Manager at store 874
I was told by the manager at store 874 that as long as I paid for items that I got the night before by 830 on 08/24/23 that it was fine. I was unable to pay for said items on the 25th because the other Assistant Manager had closed both registers out for the night while I was still unloading the truck this past Friday which was 08/25/23. I paid for the item...
Complaints on a store manager in Waverly VA 23890
There is a miniature named Sonia at the Waverly Virginia Family Dollar every time I go in there she is very rude she makes me feel intimidated I don't even want to go in that store if I know that she's in there. I understand she's doing her job with asking for an ID but she proceeded to be very rude and asked me what are you trying to hide always getting someone else to buy your stuff for you and just making smart remarks.. I had went in there with my toddler one day she didn't have shoes on so I put her in the buggy she told me I could not be in that store with my daughter in the buggy with no shoes on so I left I go to the store very frequently I know the other managers and assistant managers Natalie and Tara they are very sweet. But like I said this Lady Sonia is just very rude every time it's not right to talk to customers the way that she does.
Poor customer service
I walked. ro a Family Dollsr store yesterday August 20th 2023 at approximately 3;30pm. The address to this store is 3631 sullivant av Columbus Ohio 44228. I went there to buy a couple items but mainly to pay a bill with the Pay Near Me service that I had done multiple times at different FD. When I walked in the store there was a line of about 15 people...
I was assaulted by one of your managers.
This happened at your store at 2626 4TH Street, Harvey, LA. 70058 on 8/18/2023. i went into the store to purchase some wrapping paper & some V8 juices for the guys I work with because of the heat. I put (6) - 64 fl. oz. of V8 Splash Tropical blend in my basket & went to check out. There was a young man that served me. I put 1 bottle of the juice on the...
Read full review of Family DollarFamily Dollar Reviews 0
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Overview of Family Dollar complaint handling
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Family Dollar Contacts
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Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have unsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
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Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
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Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
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Family Dollar social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024
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