Family Dollar’s earns a 1.2-star rating from 2309 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
New policy in your store
When I was checking out at the register, two of your cashier's were complaining about a third cashier. Once the second cashier left, the cashier doing my purchase asked me if I shopped there often. I said yes some. She said that customers with a large bag will have to turn their bag in to be held behind the counter due to a lot of theft in the store. I said...
over priced items at checkout
I have been buying from family dollar for a few years but in the last 5 times I see a price under the product I would like to buy and get to the counter and it another price, to day I bought 50 caplets of Aleve , under the Aleve it read 7.50 but when I gat to the counter it rang up 8.50 last week I was going to buy cat food under the cat food it read 14.50...
Read full review of Family Dollar and 1 commentMonticello KY store on South Main ST.
Please call me to give my complaint about my Family Dollar APP. I clipped all of my coupons and was NOT allowed to use them in the Monticello Store. I had to go to Dollar General next to me and get my products. Family Dollar is the BEST but, I just as well shop at Dollar General if my coupon ate not being honored. pleasevcall me at [protected]. My visit was on 8/15/23 @ 11:am.
Read full review of Family DollarCustomer service employees
I went to your store 08\11\23 @10:21 and the system shut down. The employee had to reboot the system. The system came up and went down again. The customer behind me got upset, said she had to go to work and I was holding up everyone. I explained to the customer it was the system. She got angry and started threatening me. She kept saying what she was gonna do to me and going in her purse like she had a Gun. The Empolyees in the store, along with other customers, in the Store began to laugh. I couldnt leave I was due a refund. Im 56 years old I'm a Diabetic and I wear Hearing-Aids. The Manager should've explained and apologized, to the Customers about the System. They should've asked her to leave after the cussing and threats. They don't know if she had a gun or If I had a gun. They were very unprofessional and escalated the situation. You can view the footage at Store. please train your people, we dont want tradegy because of ignorance. I'm very disappointed in your hiring practice. Please hire individual's capable of problem solving and communication skills.
Desired outcome: I would like the matter to be investigated,I went back to the store to get corporate number. They were rude and made alot of excuses for the way they acted. People are dying everyday because of non-cents. Please Contact me [protected]
Manager Barbara
I walked in the England, AR store and in front of my daughter she stated, "get the [censored] out of my store you little son of a [censored]". She said she was going to call the police and there was no reason the police should had been called cause I didn't do anything except buying my daughter rollers for open house at school tonight. This is so unprofessional and I...
Read full review of Family DollarCustomer service
On 8/5/23, I went to The 1903 W. Main St. , Richmond, Va store to do my normal monthly basic house supplies shopping.
To be honest, I do not expect much when I go to this store, they have never been the friendliest or the most helpful. It is just convenient since I do not drive. With that being said, I have always walked away at least not feeling like I was an inconvenience to the workers.
The cashier I encountered this day was absolutely horrendous. She was rude, unprofessional, and unwilling to assist me in any way. I had to refrain from asking if she was ok, I know that would have just made it worse. Luckily someone was with me and witnessed her actions.
I was the third person in line that day, and the second to complain, and ask her to get someone willing to assist us.
I asked her how to use my digital coupons, she said I don't got a clue, folded her arms and stood there complaining about the previous interaction with someone else.
I had to request her to go get someone to help me, or I was putting my things back. I did finally get the help I requested, but again I have never felt unwelcome in a store.
If she doesn't want to work, then she shouldn't be there. I know this I am questioning if I will even go back to that store. At this point I think I am willing to pay much more just to have a decent shopping experience.
Desired outcome: I believe someone needs to see if this lady even wants to work.I would absolutely appreciate an apology for being treated the way I was.
Abusive store manager (kicked me [employee] out)
Hello, The event took place between the hours of 3pm and 4pm CST on August 5th, 2023. The store manager of the address I have inserted which this event had taken place, (And let me elaborate to why I was wearing what I was) did not take kindly to me wearing a non - red T-Shirt on my very first time I've ever been to this store location. The store I...
Read full review of Family DollarBathrooms policy
I know there's a stupid policy about customers not able to use the bathroom,but I'm peeved that my 85 yr old mom was turned away and ended up outside crying with crap in her pants cause she got sick. They should have made a exception for her. Wtf! The manager at the store could care less what happened,but if it was her elderly mother I bet it would be different.
Desired outcome: State st ... Schenectady store should be ashamed. You should be ashamed. Could be you crapping your pants someday.
Service
The Conway NH family dollar is run mostly by people who are always on meth and are known meth users in the valley. The store is always a mess, some staff are rude, there is lots of swearing and such and the employees are usually high. The appearance of the employees and store have given the store a bad name around town. It's turned into a last resort stop...
Read full review of Family Dollar and 1 commentcustomer service
almost everyday i literally watch the mamager at family dollar on westmain in rochester n, she have her family come up there and sit on the side of the building. if someone steals instead of calling 911 her and the workers and her family sahe brings there will jump the person stealing. everyday they stero type people coming in and if they dont want u in...
Read full review of Family DollarA 2 dollar white out
I open a white out that cost me 2 dollars and I use it once and stop working, I came back 2 days later with a receipt and the manager on durty today 9:41 7/31/2023 I was extremely rude she accused me of using it and also said no I will not returned it because u are dishonest I was like what how can I be dishonest I check the policy of the website and told...
Read full review of Family DollarFile a complaint against the store assistant manager. Located in Monahans TX
I had advised the manager that my father had been taken to the er early this morning and I would keep her posted. Just about 2 o’clock I told the assistant manager that my father had ended up being admitted. My shift ended at 3. After counting my drawer it was 2:40. I asked what else needed to be done so that I could leave. Assistant manager Carol told me that I still had another 10-15 and I could recover as much as possible until it was time for me to leave. I reminded her that my father had been admitted to the hospital and all she did was smile and say that she knew. We had another employee (Eva) working so it wasn’t as if she was going to be by herself. I feel that my rights were violated and the she abused her authority
Desired outcome: She needs to be removed from her status
Service
Every time your assistant manager Heather works she is outside smoking her vape on the phone yelling and screaming at someone usually her kids or man cussing them out ! I came up to family dollar last night 7/27 as always there she was yelling and screaming on the phone I do not feel this is right I don’t need my kids hear [censored] you mother [censored]er and more words my kids are 4 and 7 ! This is at Montgomery city store !
Read full review of Family DollarEmployees
A couple days before valentines day in February of 2023. I was accused of stealing dishwashing detergent inside the store on norment rd by an employee with a birthmark on her face. I opened my coat showing her I didn't have anything, but she still accused me. She cursed me in front of about 10 people banned me from the store. No law enforcement was called...
Read full review of Family DollarScam at store #10118
Store #10118 Langley SC
7/26/2023 10:06;[protected]
older white cashier ask if I wanted to buy candy bars to help them win a contest, I ask to see the contest paper or display like Dollar Tree has that says
"Support your favorite store by buying candy bars"
She said this is unofficial, so that tells me that this is a scam and they are doing something dishonest over there to cover all the theft they allow to happen.
Every time I go over there the store is full of crack heads just eating off the shelves and nothing is being done. I I report it everytime and they say well we have cameras, but we don't have enough help to catch them. The only reason i still go there is because its next to Allnex where a lot of us work . You need to do better! The grass is unkept, drug baggies all over the parking lot and store, bums on the side of the store and your 2 cashiers are always out smoking in front of store talking to the bums. Your company makes a lot of money, you need to spend some to hire people who will actually work and keep your locations safe/clean and NOT TRY TO SCAM US OUT OF DOLLARS for nonexistent contests.
Desired outcome: IMPROVE/ CLEAN/ STOP THE SCAMS at this store.
Um excuse me but I work at this family dollar store u are referring to and what ur saying is a lie we do not have "crackheads" as u call them eating off the shelf's and the lady ur talking about is one of the nicest lady's that work here. You are probably mad because u done something wrong and got called out on it so watch what u say about people especially when its a lie. Thank u have a blessed day
Your worker Alexia Tomlin
I went to family dollar on 7/23/23 at19:03 she called the police sayin i Have a No trespassing on me I was with my daughter. On Monday Morning i went to the police station they told me go to the court house to find out which i did and there is no trespassing on me and I told my lawyer as well also your workers and Store Manager tell customers that i got...
Read full review of Family DollarManagement
I work for the company and the employees that are in management position in Orlando on Gore St has no clue on how to be a manger. It seem as though they were just put in the position just to say that they are. In fact when I was hired on the 19th of June I had to keep calling the district manager just to get a hold of the store manager. I called and texted...
Read full review of Family DollarDisrespectful manager, terrible service!!
Manager Phil at the Southside/Carrick location was very disrespectful and abusive, He put me out of the store for asking a simple legitimate question that seems like he was not intelligent enough to answer. I returned a defective product for a refund and I was told because the product was opened it could not be refunded and that was the store policy, I...
Read full review of Family Dollar and 1 commentI was over charged on 2 liter dr peppers
Family Dollar in Dewitt, Arkansas store 00601 address-701 South Whitehead drive 72042 phone number [protected] date July 15th 2023 at 12:01:57 p.m. receipt number 9 9 0 0 6 0 1 0 1 9 6 8 0 0 1 9 5 5 3 3 I have included two pictures of the receipt I bought two 2 liters of Dr pepper they were supposed to cost two for five they rang up as 2.85 each. I told...
I have money stolen from me for my cash app
On July 5th I went to family Dollars my total came to $76 because I asked for $50 cash back I swiped my card the lady said it only took a dollar and 28 cents off and I had to swipe it again and then she gave me my $50 that I asked back but it took 250 off twice when I tried to tell her that it took it off twice she was argumentative I was showing her what...
Family Dollar Reviews 0
If you represent Family Dollar, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Family Dollar
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.
7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint with ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the progress of your complaint.
Overview of Family Dollar complaint handling
-
Family Dollar Contacts
-
Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have unsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
-
Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
-
Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
-
Family Dollar social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024
Most discussed complaints
Assistant managerRecent comments about Family Dollar company
The manager, and one of the cashiers.
Walgreens
1823 reviews
Tractor Supply
112 reviews
Hammacher Schlemmer
23 reviews
Tom Thumb
20 reviews
The Container Store
16 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.