Family Dollar’s earns a 1.2-star rating from 2309 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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Injury
I was at the store in Arlington tax and was looking in a box and they had broken glass in it and cut my hand wide open I feel on my knee big bruise as well I néed the information to file. I’ve tried to reach out to store and they have gave me nothing this is my last resort before I contact a lawyer I have video and pictures as well it happened at 10:27 am...
Read full review of Family DollarFamily Chef 7 Piece Cookware
I purchased the above item mid July of this year at a Family Dollar in Cleveland, Tennesse.
All of them are unusable. They are rusted. The coating inside each pot has curled and crumbled after one use. I use plastic utensils when cooking those types of cookware to avoid damage.
I was trying to connect with the manufacturer but there are no phone numbers or emails listed on the box.
Desired outcome: I am hoping for reimbursement for this purchase.
My $5 coupon for 11/25/23 was not applied to my order
November 25, 2023 - 09:29AM I entered the store and it was quite crowded I had a hard time finding what I was looking for. I took advantage of your bottled soda (Pepsi-Mt Dew) sale and also the paper towels and some Progresso soup. I came to the store on Saturday to specifically use your Saturday coupon of $5 off $25. I was interested in your BOGO 75% off...
Store service
On November 22, 2023 I ran to my local Family Follar store for holiday items. see attachment. Note: This site will not allow photos even though the option is available.
1. One the product supply was insufficient for advertised specials. I was over charged due to the lack of supply.
2. The cashier, that claimed to be the manager refused to honor my $5.00 off coupon even when I total was over the required $25.00, my total was over $30.00.
3. I showed the clipped coupon in your app, from my phone.
4. I did not appreciate the employee's condesending attitude and her lack of willingness to help correct the errors. I also have the receipt if required.
5. I was not rude, nor did I lose my temper. I understand that it is difficult to hire competent employees.
6. Please resolve this issue, or FD has lost a loyal customer.
Mrs. G. Horne
Claimed loss: See above
Desired outcome: Refund and more employee training
Refused to sale me products I intended to purchase
On 18 November I walked to Family Dollar to purchase 2 ebay cards for friends. I spend alot of money there. When I got to the checkout counter everyone was acting strange. A new girl was working but they called for a regular. The store was full of people & many people were behind me. She said your daughter informed us to not sell you any gift cards. I said...
Read full review of Family DollarManager was accusing me of stealing
I walked in to do some shopping like I always do with my purse which it shape like a small book bag and he was following me around the store then all of the sudden he said to get out of his store and said he would slap the [censored]! out of me and other stuff as well I felt threatened for life and want something done about the situation because I was trying to grab my 12ct roll of tissue that is big as day and pay for it and leave the store and on the front door it says remove hoodies or mask nothing bout a purse so are you serious I think Ricky the manager needs to be fired.
Desired outcome: He yelled at me and threatened me to put his hands on me
My manager falsely accused me of theft.
First of all, it's so hard to get a hold of anyone to complain to. Can't get through to anyone by calling, the email addresses I've tried so far either do not exist or cannot receive mail, and this entire situation has taken a very heavy toll on my mental health disorders. So here's what happened. This is my 4th attempt at making this complaint. My next...
Sale items
If your stores are going to give discounts, please let the managers know that if it's going to be a hassle then let the customer decide if he/she wants the item. This is my second visit to another store and the manager played me for stupid, thinking I didn't know any better. Two fifty times seven is not $22.56 total. I didn't want to be involved in another...
Read full review of Family DollarRude manager/ boss
I am complaining about how I was treated in the Family Dollar on the corner of West Walnut and North Maple in Green Bay WI. I went in to get 2lt bottles of Coke and they were out for the 2nd time in a week. So I as an employee how much a Jar of cheese balls were and a jar of Carmel Corn. This employee was helpful and grabbed a jar of each and went to the...
Read full review of Family DollarManager and assistant manager
The Manager Hilary Peterson and Assistant Manager Andrew Haney of Family Dollar in DuBois, PA both use illegal drugs heavily. I'm told that is not allowed for employees. I also contacted DM Stuart about the situation. I was friends with Hilary for about a year. We talked almost every day and enjoyed each other's company as friends. Around the beginning of...
The worker was rude
Today November 2 around 12pm I had went to the family dollar slash dollar tree as me and my boyfriend needed to get some basket stuffers for his moms gift and so we’re in the store and we’re comparing two colors of the stuffing to my boyfriends dad which is on the phone with us so we could decide which one would work best the basket he had made and while...
Read full review of Family DollarEmployee
The employees are beyond rude she refused to apply my coupon and also decided to make very rude jokes ‘ there machines are always broken they refuse to give you a receipt they always have things mark for the wrong piece and refuse to put things in the wrong area I constantly overcharged I think that’s why they refuse to give receipts ‘ it’s just beyond ridiculous how rude & unorganized they are
Read full review of Family DollarNot receiving a refund when I was overcharged.
On 10-26-2023, I went to store #307275 at 3001 12th Ave N in response to the advertised Grand Re-Opening. I selected the sales item that I wanted. When I got the check out, the clerk keyed my items but they were ringing up at the regular price. The clerk said that the sales prices weren't showing up in the system. I stood waiting for about twenty minute...
Read full review of Family DollarStore not opening until 11 am.i
I walked to the family dollar store at 1130 N Main St Dayton Ohio this morning. I got there at 10 am. And they didn't open until 11 am. I understand there was only 1 person working and she had a truck delivery. But around 1015 another worker got there and she still didn't open. She came outside about 1030 and went and talked to someone she knew parked out there and stood and smoked. When she was done she was going back into the store and told us it would still be about 30 minutes before she opened. I'm a senior citizen and had to walk about 25 minutes to get there and had to stand around for an hour. This is unacceptable. I should get some kind of compensation for the trouble I went through. Plus you guys need to have enough employees to be able to open on time.
Desired outcome: I need some kind of compensation for my trouble and you need enough employees to be able to open on time.
A clothes rack fell on me
Last night I was at the family dollar store in providence RI, I was looking at the tee shirts and there was a clothing rack with clothes on it in which needed to be stocked and as I tried to move the rack which was unsteady it fell on my left leg which caused pain and discomfort I reported it to the "Manager" on duty and she shrugged her shoulders and went to go pick up the rack, never asked if I am ok, never had me fill out a report. In which I took pictures, and I am 100% sure there are cameras there. It was very unprofessional an woke up this morning with a bruise to my leg. I called the 866 number and wanted to speak with someone, and she said I need to report it on the website. As being a HR manager, I feel like this was handled inappropriately on all levels I would appreciate a call back [protected].
Thank you,
Vanessa
Desired outcome: A call back.
Disability discrimination
Quartzsite, AZ. Location I was refused service by employee named Wilt. I was made to disclose my disability verbally in public with others around. I then offered evidence on my phone which he refused to look at because it "is on your phone". (His words)Fully embarrassed and humiliated. Then still refused service. Disability comes in all forms and he didn't want to try to understand why my feet were bare. At the same time as Non-service animals were being allowed in the store.
Desired outcome: I would like to see this man removed from this location. Disability discrimination isn't something that is taken lightly. I've been embarrassed enough by this and would like it resolved without council.
Service
To many people thar don't work at family dollar in ferron ut behind country the worked says there was nothing todo I have to say there's always something todo in a store or what ever type of work the person does and the stores in emery county ut all have gone down hill the last few weeks no mangers workers that don't want to work to many bosses not enough...
Read full review of Family DollarManager
I am a police officer that had a call on 10-14-23, to responded to 3134 Canal St. to the Family Dollar Store number 12605 for a theft investigation. I made contact with the complainant, who appeared to be the manager of the store, Tiffany Bushee. Upon arrival, the manager appeared as if she was not having a good day. The manager told me I provided the...
Read full review of Family DollarManager services on discount taken off at register sign, that was a LIE
Manager Services on Discount Taken Off at Register sign, that was a LIE. I went to Family Dollar on W. State St. Salem,Ohio and the curly, red-headed manager stated "that the 'discount taken off at register sign' was not the prices of the items that had red tags on them, she said that everything was 1/2 off of regular price...but it wasnt. There were many...
Smart Coupons
On 9-30-23 at the Store #11379,I had clipped the $5.00 so if a person spends over $25.00, The coupon would take $5.00 off the cost.
However this did not happen and I might add this is Not the first time this has happened to me...
On 9-30-23 I spent $29.73 and the coupon did not work. The advertisements has always states that with the $5.00 a person would get a the discount, However when I tried through the week I told that it is ONLY good on weekends.. I have been a loyal customer to the store for many, many years..
Desired outcome: Please at least give me my $5.00 discount for this last transaction.
Family Dollar Reviews 0
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Overview of Family Dollar complaint handling
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Family Dollar Contacts
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Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have unsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
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Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
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Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
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Family Dollar social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024
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