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FedEx Complaints 1759

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O
5:17 pm EDT

FedEx Customer Service

Ive been shipping thru FedEx for over a decade now, because they have been quick and actually get the package there without problems.

UNTIL NOW, THAT IS!

For some reason my recent shipment to Canada has resulted in it being detained for some reason.

I called FedEx to find out what the problem is, and all I get is incoherent babble. I called different numbers and talked to different people for over an hour to find out what the F- ing hell is going on, and all I could get was stupid answers from stupid people!

I FINALLY got to talk to someone that ACTUALLY KNOWS THEIR JOB, and legitimately answered my questions. All that BS and runaround for over an hour to find someone with a brain!

What a [censored]fest! I guess there are no companies left in the USA that have REAL customer service anymore.

What a pathetic and useless company FedEx has become.

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K
10:44 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

For years McDonald County, MO has been dealing with horrible service. Packages ride around in trucks for days not being delivered. They are either marked delivered and never found or marked "operational delay". Today my medication which has to be kept cold was supposed to be delivered before 5pm. It was sent overnight but not delivered. Third month in a row...

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D
3:33 pm EDT

FedEx Delivery attempt

My package was marked as attempted delivery. I was home expecting my package to be delivered between 10am and 2pm.

No one rang my doorbell. There was no door tag left outside of the door.

I called customer service. You can't get a human being to speak with until giving a bot all of the information that they can't answer or even understand.

I wanted to make a complaint against the driver. Charles didn't have the number to the Wayne, NJ facility so I can speak with a supervisor. No one would give me the truck number, route number or the driver's name or ID so I can make a formal complaint. The number online is the same as the [protected]. That number is useless. No one knows anything or are unwilling to help.

I won't be home until 6pm for the next delivery attempt. I shouldn't have to go and pick up my package because of a lazy driver.

Desired outcome: To have my package delivered again today. But, Ground items don't qualify for attempted delivery twice in one day.

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M
4:49 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

FedEx Fedex Delivery

I recently had a situation. The package was not delivered to my home. Called the automated service at 1.800.463.3339. It was explained to me that my address had an error and the package was delivered there. After some debate, it was determined that the package could not be delivered to that address due to the address not existing. It was then told to me that the package was not delivered to my apt number however they were unable to give me any information as to what apt it was delivered to. There was a case opened up. I received the email confirmation of an open case and 2 minutes later received the email confirmation that the case had been closed with no case conclusion given. At this rate I believe the delivery driver stole my package and have received no clarity from FedEx. The image depicts where the package was left. Not my door, not my mat, and not my apartment.

Desired outcome: I would like my package and/or a refund in the amount of the purchase.

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K
2:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx Item shipped

Tracking number783773328446 How is it that my product return for Slingmods.com made it all the way from Bowling Green Kentucky to Bloomington California just miles from its destination in Moorpark California to be rerouted to Ohio where it is now waiting to be shipped back to California? I’ve been in the transportation industry for over 40 years and can’t understand how you could do this with today’s technology. Slingmods is hostel towards me and is holding $389.95 of my money which I would like back. I should have had it days ago if you delivered my item.

Desired outcome: I want someone to pay my 389.95 that’s owed to me!

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M
12:56 pm EDT
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TRK# 707936432716 TRK# 707960942108 TRK# 707960942119 I have an issue with my driver not bringing my packages to my door, but leaving them outside my property on the street, 100 feet from my door. This is not the first time it has happened. These packages were 45 lbs each and easily seen from the road to be taken. The driver should have access to a...

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M
1:22 pm EDT

FedEx Leaving packages in driveway

FedEx driver continuously leaves packages in driveway in front of garage. The car can easily roll over the packages as they are not visible when leaving out of the house. The package ends up directly in front of the car when the garage door is opened. Today, it was raining profusely. The package was not reported/scanned as delivered yet, so I wouldn't have been looking for it. The box was wet since it had been sitting out there.

Desired outcome: Leave packages at door

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T
10:38 am EDT
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It was early Saturday morning 23 Sept 2023 when I started trying to get an answer to the question: Does FedEx have Saturday pickups in my area (45 minutes west of St Augustine, Florida where they have a hub). Their artificial ignorant 'helper' was useless .. all sorts of other menu's and filters on finding everything except the answer to the...

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B
7:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx Careless delivery

I received notification that my expected package was delivered to my front porch or front door at 12:29pm Thursday, September 21.

There was no package on my front porch, side porch, or back porch. My ring camera recorded no one entering my property or delivering a package.

I checked my back gate where the package was leaning against the gate just inside my property. The package was in clear view and could have been stolen. The package was wet because of the rain. This type of delivery is irresponsible and careless.

I have seen many videos on tv of fedex drivers careless deliveries but this was a first for me.

I am disappointed.

Tracking ID [protected]

Bonnie Allen

[protected]@gmail.com

[protected]

Delivery address

625 US Hwy 90 West

Baldwin, FL 32234

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L
7:53 am EDT

FedEx Services

Fedex Smart post is extremely slow giving your item more of a possibility of getting damaged by being handled for such a long time. I had a package that was supposed to arrive on 09/17/2023. Fedex Smart post has had this package since 09/12/2023. I live in San Jacinto. San Jacinto is a short distance from Chino. The package has been in Chino since the 17th, now Smart Post is stating the package will not be delivered until Tuesday the 19th. Chino is 53 miles in heavy traffic, why should it take three days to get a package from Chino to San Jacinto? I would never use this service, and I am a business owner who need the product as quickly as possible. Fedex also ask that you list and show your name to register. Why?

Desired outcome: Get my package here today 09/18/2023.

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R
9:23 pm EDT
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FedEx FedEx Delivery

I am another victim of FedEx delivery lying about attempting to make a delivery. It says they attempted a delivery at 4:54 pm:

"4:54 PM Delivery exception Customer not available or business closed SAN DIEGO, CA". At that time I was walking towards my main entry gate to look for the package, since it was unusually late for FedEx, which usually delivers around noon. I next went straight to the exit gate to see if it might be there since this year they started ignoring my delivery instructions about how to open the main entry gate, so they can leave the package inside the gate. I next went back to the entry gate and returned to my computer to check their tracking info again. That's when I found the delivery exception. I was especially concerned about this delivery since I bought an expensive enough item that the shipper decided to require a signature.

Desired outcome: No more lies.

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Update by Roncerr
Sep 13, 2023 10:25 pm EDT

Also, it seems to me that if they actually attempted a delivery at any time today, and the website was just reporting the wrong time, they would have left a door tag, as they used to do, but there was no tag.

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K
11:36 am EDT

FedEx Lack of delivery notification

My medication was delivered without my knowledge. I had been checking my status all morning! It never said 'out for delivery'! So while I showered, it was delivered. It needed my signature.. the driver did not knock! My dog's would have barked! She (Flahgerty?) Just left a door tag!

I must have this package TODAY!

The designated office is 30 miles away! I have no means to get there!

Desired outcome: Delivered today

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D
11:18 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I had a scheduled package pickup for Friday, September 8th, 2023. I followed FedEx's instructions to leave the packages on my porch from 9 am to 6 pm ET, which I did. However, FedEx never picked up the packages. The next day, September 9, 2023, I contacted FedEx and was told that a pickup attempt was made at 2:47 pm, but the packages were supposedly not...

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M
2:32 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

FedEx Delivery

On multiple occasions I have stayed home waiting for a signature required package from FedEx only for the driver to LIE saying that an attempt was made to deliver the package and no one was home or business was closed. Flat out lies. I was home all day each time and like nearly everyone else nowadays I have a door bell camera and there was absolutely no delivery attempt made. No door tag left. Nothing but lies.

Desired outcome: Package delivered when it is actually supposed to be delivered. Stop lying about attempts made.

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E
6:16 pm EDT
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I was scheduled to receive a Priority Overnight package on 9/7/23 that contained medication that must be kept at 30 degrees or lower. I work from home and do not leave the house. At 3:00 pm I went online to see why it had not been delivered yet. An email from FedEx said a delivery was attempted at 11:58 am on 9/7/23 wich is 100% not true. I have 2 camera...

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C
6:52 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I accidentally had my old address on file with Wayfair and had contacted them to resolve the issue, however some of my order was already at FedEx. Wayfair told me they successfully contacted FedEx to change the delivery address. Later that day, I received a call from a FedEx employee with a very very heavy accent extremely difficult to understand, asking me...

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J
5:37 pm EDT
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FedEx FedEx system says that delivery was attempted when it was not.

Today, on 9/3/2023, I expected a package to arrive. Tracking information throughout the day showed it "Out for Delivery". However, I then received a message that the package could not be delivered but an attempt was made. There was no FedEx tag left. Security cameras show that no one attempted to deliver the expected package. Furthermore, I confirmed with FedEx and the retailer that the package did not require a signature. When I called the retailer, the retailer explained that they had received many calls today from customers who were told that a delivery was attempted even though it was not.

My problems is that 1) this was a time-sensitive package, 2) I paid for the package to arrive today, 3) I was lied to about an attempt to deliver the package despite a signature not being required, no delivery tag left behind, and cameras showing that no attempt was made, and 4) FedEx provided no remedy other than to deliver the package two days later than promised.

Desired outcome: I would like my package to be delivered today, an apology for falsely stating an attempt was made, explanation for why it wasn't delivered, refund to the shipper, assurance that this issue will not happen again.

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Update by Jake_W
Sep 06, 2023 9:52 am EDT

I am still awaiting my package. Despite tracking information saying otherwise, no attempt was made to deliver the package on 9/5/2023. Coincidentally, I received a text notification that FedEx would not deliver the package on 9/5/2023 minutes after calling customer service.

That said, the customer service agent I spoke to was kind and provided some additional information that points to some of the retailer's responsibility in using a cheaper shipping method without the guaranteed 1-3 day delivery as advertised by the retailer. As a result, I am in contact with the retailer.

The FedEx agent also acknowledged that no attempt to deliver the package was made on 9/3/2023 despite the claim made on FedEx tracking.

However, according to the agent I spoke to on 9/5/2023, it is guaranteed to arrive by today (9/6/2023) but tracking now shows the delivery date as "Pending" and does not show the package out for delivery but in transit.

I want my package.

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T
7:06 pm EDT

FedEx Delivery

My packages are not being left ay my door. I live in an apartment community on the ground level. There are two ways to get to my apartment. From an upper level that requires the use of stairs to get down to the ground level or drive down to the opposite of the building for ground level entrance, my packages are bein left in a breeze wh ot vestibule that is not an entrance to my apartment. Therefore I have had to drive around to locate the delivery and struggle to get it down stairs two entrances away to get into my apartment. That is ridiculous!

Desired outcome: Have my packages left at my door which has an easy access.

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J
1:11 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

FedEx Lying about attempted delivery

They said it would be there by end of the day I was outside in the drivewayfrm 8 to 030 hoping they would show up and I have cameras they say they attempted to deliver at 857 pm no on was there straight up lie if they pulled in my driveway they would of hit meneeded the driveshaft spose to be to work in the am hope I don't get fired so now I'm out atleast 150 dollars and possibly a lol and they just blow it off like it's my fault this is so wrong I don't even no how to handle it

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S
5:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx Delivery covered In paint

August 21st at 2 pm we got 3 boxes delivered to us. They were call covered in paint. I didn't see it at first, so I picked it up. My clothes were ruined, my outdoor carpet was ruined and my day. The paint was hard and irritating to get off my skin. I called FedEx and Dave returned my call to say there was a spill in the trunk and unless the inside of my package was ruined I was out of luck for the other damages.

Desired outcome: Replacement of my clothes and carpet

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About FedEx

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FedEx offers a range of shipping services for both individuals and businesses, including overnight, express, and ground delivery. They also provide freight services, logistics solutions, and e-commerce support. Customers can track shipments and manage deliveries via the FedEx website or app.
How to file a complaint about FedEx?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with FedEx. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with FedEx. Mention key areas such as delivery issues, customer service interactions, package handling, and any discrepancies in billing or charges. Include relevant dates, locations, and any communication with FedEx representatives. If you attempted to resolve the issue, describe the steps you took and the responses received from the company. Clearly articulate how the issue has impacted you personally, whether it be inconvenience, financial loss, or other negative effects.

5. Attaching supporting documents: Attach any relevant documents such as receipts, tracking information, correspondence, or photos that support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with FedEx. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. You will receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Engage with any replies from FedEx or other users to provide additional information or to follow up on your complaint.

Overview of FedEx complaint handling

FedEx reviews first appeared on Complaints Board on Oct 26, 2006. The latest review Bad Company was posted on Nov 1, 2024. The latest complaint Paid for overnight shipping- didn't deliver/said business closed or customer not avali was resolved on Jul 20, 2022. FedEx has an average consumer rating of 1 stars from 1782 reviews. FedEx has resolved 164 complaints.
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  1. FedEx Contacts

  2. FedEx phone numbers
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    800 033 339
    800 033 339
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    800 988 1888
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    +1 (877) 339-2774
    +1 (877) 339-2774
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    +44 345 607 0809
    +44 345 607 0809
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    +44 247 670 6660
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    +61 132 610
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    +43 800 123 800
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    Spain
    +46 40 169 160
    +46 40 169 160
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    100%
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    Sweden
    +41 448 744 160
    +41 448 744 160
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    100%
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    Switzerland
    +90 444 9339
    +90 444 9339
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    100%
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    Turkey
    +966 122 329 999
    +966 122 329 999
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    Saudi Arabia
    +971 42 183 860
    +971 42 183 860
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    100%
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    UAE
    +852 27 303 333
    +852 27 303 333
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    Hong Kong
    +65 67 432 626
    +65 67 432 626
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    Singapore
    +82 23 338 000
    +82 23 338 000
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    South Korea
    More phone numbers
  3. FedEx emails
  4. FedEx address
    Three Galleria Tower 13155 Noel Road, Suite 1600, Dallas, Connecticut, 75240, United States
  5. FedEx social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024

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