FedEx
Reviews and Complaints

We have been loyal customers of Fedex for many years, we are constant senders and never complain about the fees.
The past month at least, we are so disappointed with every shipment almost. nothing arrives on time.
Next week i am giving DHL a chance, even cheaper but the reason is service and time management; ill know better next week.
We have been also receiving international packages from Fedex this past month or two, I changes the service to fedex thinking it will be my best delivery option; i was wrong! it harmed us instead of making anything better. i had two whole days i had to pay employees for hours not worked because of fedex delays. not fair!
we have a shipment going next week already with DHL because fedex cant get it to me in a timely manner.
very disappointing.
If anyone is fedex cares about this sitiationg please call me directly, shipping manager - Heather 818.292.4931

For the last three deliveries coming via fedex they state a delivery day and then post an exception that I am not home or the business is closed. But I am always home. I work at home. I count on deliveries because I am not as mobile as I once was. ( And none of my deliveries require that I am home anyway - just drop offs.) Then the delivery comes the next day or the day after that. Why lie? If you can't make the delivery until the next day, say so. If this happens only once or so, I could understand, but IT IS POLICY for them to say one thing, lie about it, and do another. How does this company stay in business?

Package was scheduled for deliver on Friday 7/23 that required signature. I was at home to receive the package but got an email that they were not able to deliver because customer was not at home... no one rang the door bell, no door tag, no truck around etc. I called customer service they said they'll try to see if they can get it delivered later in the day or on Saturday. At the end of the day, I called customer service again and they said they'll try to deliver on Sat. I woke up early on Sat to ensure I'm around to receive the package, but noticed they changed the deliver to Monday 7/26. Called customer service again, got a boilerplate response -- sorry can't do anything, can't contact the station etc.. It is by far the worst experience a company can provide to its customers. At least with this episode it is extremely clear which provider to not choose when shipping packages. Their drivers are unprofessional and lie, their station managers are clueless and their leadership is least concerned about customer service.

I want my packages left in front of the front door. That is what is in my delivery instructions says. Packages have been left on the ground, in the flower bed, on my car and on the door steps. I have had dogs to eat my 100.00 a bag cat food and rain ruin very expensive merchandise and have never filed a claim. The last driver said he couldn't come through my gate. [protected]) [protected]

I had a package delivered to my address 2908 was addressed to 2902. I called Customer Service because this package could of had a millio dollars inside and not delivered to the right address. Talked to 2 different agents because I thought the company would want to know who their employee was that could not read. Got nothing from either agent they kept talking about the tracking number and there were a lot of numbers on package but none indicated that it was a tracking number. So I ask to talk to a manager, first agent I ask for her name which she did not give me and hung up, the 2nd agent also ask for a tracking number, here again there was no number listed as a tracking number so I as to talk to a manager he also did not comply with my request.

The Independence hub lies on reports.
On 7/11/21 your obnoxious driver said my pkg wasn't on truck. He backed OFF my large concrete pad and damaged my yard. He got angry when I refused to help him. Another fedx driver came to help. Then finally another man in a van came and after much ado, got that careless driver out. Tried to file damage report and after on hold for 20 minutes, hung up. Driver yelled at me while I was on phone to chewy rep who heard him yelling. I am 76 years old, but repaired the damage myself. Travel time, 8 bags topsoil, straw, seed, and my labor ...$500.00 should do it. You can contact Chewy as they filed several complaints for me about your lousy service. Get all info from them.

We keep having problems getting Fed X to make deliveries ar our house. They post that were not home os not available to make delivery. They lie on the reports. Our delivery 9261290986682025010202 has been reported as Customer not available or business closed. That's a lie. We were sitting here waiting on the package. This has happened several times in the past.

Leo Brown
[protected]
[protected]@yahoo.com

Fedex driver gave my package to someone else, knows who he gave it to and refuses to go back and get it and redeliver it to me.

My tracking number for my package is [protected]. This was an order placed with Walmart who chose to use Fedex as the shipper. If you look up the tracking it was supposedly delivered to my at 3936 US Hwy 441 SE, Lot 19, Okeechobee, Florida, 34974 but it was not. I finally was able to speak through texts to the driver and his supervisor. The driver at first said that he would come back and get the package and redeliver it to me because he was at the end of his route. He described the place he left it at and said he had left it at Lot 11 so I said that sounds like the place next door because he described a roundabout and apartments and my park does not have that. Then 3 hours later he said he had done his job properly and left it at lot 19 and wasn't going to do anything more. His supervisor said he would have him come back today and get the package and redeliver it but he did not do that. Now I have a replacement order on its way and I want someone to make sure that is not going to happen again! Please look into this and make sure I will get my package

I have a wall on the front of my porch. I want fedex drivers to put packages behind that wall. You have to walk past the wall to put them on my porch which makes no sense at all given the theft that is rampant. I have complained before and it has gone unheeded. My address is 4873 West 98th Avenue, Westminster, Colorado 80031. Get the message out.

Yesterday, Wednesday, July 14, 2021, a package was supposedly delivered to my apartment and signed for at 11:22 a.m. I never received the package. I was told by Walmart (I ordered the items through Walmart for Cosy House because Walmart sells their brand of sheets) that the package of sheets was delivered on July 14, 2021 at 11:22 a.m. and it was signed for. Well, I never received the package. I looked on my patio, I looked in front of my door, and I asked my neighbor upstairs if she had seen a couple of boxes in front of my door as she was leaving, and she said that she never really noticed. The guy across the way sleeps during the day because he works at night, and there is no one above him because the lady who lived above him moved out not too long ago. On the Walmart website, it shows that I live at 4141 Palm Ave. #500, Sacramento, CA 95842 for the profile address, but on the part of the site where it shows the delivery address, it says: "4141 Palm Ave., Sacramento, CA 95842." Without the apartment number, there is no way for anyone to find this apartment because this apartment complex is too huge. The driver might have had someone else in this complex sign for the package, or left the package in front of my door (and I had in the instructions to put all packages in my patio because things get stolen here because we live in a thuggy, very bad neighborhood). Not one driver of yours reads my instructions on where to leave my packages, so they get stolen. The package that was left wherever it was left cost me $63.45, and because someone, but it was not me, signed for the package, Walmart will not give me a refund. My son did not take the package because he lives with me, and at 11:22 a.m., he was sleeping. When I give you the tracking number, it will show that it was signed for and delivered, but it was not signed by me nor delivered to my apartment. The tracking number of this package is: [protected]. The order number is: [protected]. I was on the computer messaging with Walmart customer service for an hour an a half, and I could not get them to give me a refund because the package had been signed for and received on July 14, 2021 at 11:22 a.m. The problem is, like I have said, I did not sign for it, and it was not delivered to my apartment.

Also, when I go on the FedEx site to track my package, I put in the tracking number I gave you, then I put in my street number, which is 4141, and it tells me that number is not in your records. I don't know what else to put because I live at that street number.

Sincerely,

Debra Clarke
4141 Palm Ave. #500
Sacramento, CA 95842
Cell phone number: [protected]

Numerous times, your Fed Ex driver has left packages outside, in the foyer or where USPS leaves packages. There are clear instructions on the front door as well as by the USPS station that tells them that they must contact the resident through the intercom to be let in the building to deliver their package directly to them. We are a senior building and some packages are way too bulky or heavy for a resident to have to come down and carry up their own packages. When dealing with the driver directly, he is rude, ignores you and never responds. I asked him one time what his name was and he would not give it to me. I have never, nor has my residents ever had to deal with such a rude employee. He should be fired! I am going to ask my residents to insist on either the post office or UPS deliver their packages to them from now on when possible.

My order arrived at Austell Ga facility 7-11-21 @ 8:31 am . at 8:52 am 7-11-21 order was on fed-ex vehicle for delivery and did not arrive at delivery point. On 7-12-21 @ 2:08 am order was on Fed-ex vechile for delivery. and did not arrive at delivery point. This was the last scan activity and as of 7-15-21 the order has not been schedule for delivery and is pending. When can I expect the delivery. This is an important piece to complete job. My customer is upset with me for delays. Wallace Harris

Tracking #[protected] Fed-Ex

TN: [protected]
I took the day off to be here for my package as your site says DAY-DEFINITE. Well, after 7 days I finally get an update saying it won't be on the day stated but the next day, well I CANT TAKE ANOTHER DAY OFF. Day-definite is clearly an outright lie. How can you possibly claim it's going to be "Day-definite" after such an obvious lie.

Hello I purchased an item shipped by FedEx the delivery guy left my item outside on a chair. It just so happened that I was coming home from shopping to intercept the package. someone could have stolen it. I live in a housing project. There is an upstairs and downstairs apartment . Walking into a lobby of sorts. He did not even bother bringing into the lobby. The item cost me $50 bucks. I am upset that this guy did not care. I live in an upstairs apartment my package should have been left by my door. I hope the next thing I order is not delivered by this lazy guy again.

Brian

I live on a county road that is approximately 5 miles long. The house numbers are clearly marked by the fire department. FEDEX NEVER can find my address! It is a joke! EVERYONE can find it except FEDEX! I am beyond frustrated! They have my phone number but don't use it. I think they have complete idiots driving this route! The Buffalo terminal obviously has issues!

The Fedex driver claimed that he could not deliver the package because the business was closed but we were there both days waiting. He never made a attempt to deliver, falsified the report. There wasn't a note left stating that a attempt was made to deliver. I had scheduled a job on Monday morning expecting the tools to be delivered, we were forced to rework the weeks schedule.

Tracking #s
[protected]
[protected]

On Friday, 7/9/21 I was supposed to receive a very time-sensitive package with the following tracking number: [protected].

When I did not get the package, I checked the status of the package I saw the following message:

"We made a delivery attempt: 07/09/2021 02:29 PM. Delivery will be attempted again on the next business day. Click Manage Delivery below to take more control of your package(s)."

This statement is not true. I was at the delivery location at 2:29 PM and no such attempt was made. Unfortunately, this is not the first time this happened.

On July 9 at approximately 10:30 pm, traveling westbound on I-40 from Winston-Salem to Greensboro, a Fed-Ex driver in a double-trailer rig aggressively pushed our vehicle forward, threatening to run us and our two children off the road by doing 75 in a 55mph zone in the left-hand lane.

Driver's back trailer was number 824531, he was headed west on I-40, presumable towards the depot.

We have packages that are shipped to various tenants in our building. Each package or envelope has the address as well as the suite number. We continue to find our fed ex deliveries left in the lobby, not brought up to the suites. This is unacceptable and is not a complete delivery! People pay good money for a fed ex delivery and fed ex should not receive payment for a complete delivery if the drivers are simply dropping them in the building lobby for them to be stolen by just anyone walking onto our lobby.

Tracking numbers [protected], and [protected]. These two packages were scheduled to be delivered on Monday July 5 2021. According to my tracking app they keep going from one Fedex center to another in Washington state and get further away each time they move. Now the delivery date says pending, its like they got lost in the system or something? Customer service is no help and they have no information that can help me.