FedEx
Reviews and Complaints

Tracking #: [protected]
On Monday, June 14, 2021 I paid to get this package delivered internationally to the country of St. Kitts and Nevis. Due to the urgency, I paid for priority 2 day delivery. As of June 17th 2021, the package was still in a holding facility in the state of TN(still in the US). After several attempts to contact fedex regarding the delay, I was told there were some backlogs that fedex had to clear in order to ship my package out of the country. Following days... June 18th, 19th yielded no specific explanation on their tracking website as to the current location of the package(it was still showing TN). Customer service kept providing conflicting information depending on who I got to speak to. As of June 19th, I started requesting for a refund since the express service I paid for had not been met on time. Again depending on who I spoke to, I either got the reassurance that fedex will reimburse for the delay. The package eventually arrived after one week(instead of 2 days)!. After several failed attempts to get a credit or reimbursement, I decided to report this to my bank. That claim was denied because fedex had stated that the delivery delay was caused by the pandemic lockdown in St. Kitts. That was a falsified information, because as of June 14th and 15th, the country had not yet initiated the 48 hour curfew, and the package was still in TN at that time(way past the 2 day delivery I paid for). Now every attempt to reach a fedex supervisor/manager has proven futile as the customer reps have been very rude for the most part and unwilling to transfer my call to speak with a supervisor. That is after they would have placed me on several minutes hold only to return with "I am sorry but you cannot speak with a supervisor as we are unable to honor your request"

I need a compensation for the failure, deceit and lack of timely service delivery. I need a refund> I paid for express service which ended up being a regular delivery. Fedex should be held responsible for this.

I was visiting a business today [protected] ) in Long Beach, Washington. When I arrived at the address ( 111 Bolstad Ave E, ) at 1:57 p.m., I noticed there was almost no place to park, and the pictured Fedex wagon was parked across 3 parking spaces, one of them being a handicapped parking space. I am handicapped but was unable to use the space, due to the selfishness of the driver. The driver was actually in the business that I visited, but did not seem to be doing Fedex business. I should have called the local police, since the driver was inside for a period of time. This kind of selfishness needs to be dealt with ! All identifying numbers are in the photo.

Attention Kinsman Company

FedEx #[protected]

I received a package from you yesterday delivered by FedEx. I have had four complaints with that company. They left my order from you, over a 100 yards from my house on a mail road leaning against our mailbox. It was in the afternoon and could have sat there until Monday. There are two AirB&Bs on either side of us with strangers there all the time. This company has done this over and over. They are lazy as can be and this NEVER happens with UPS or the USPS. I want to request you never use them again on anything I order from you. Kathryn Seiler, 89 Bluff View Dr., Quitman, AR [protected]

You guys are the absolute WORST delivery service I have EVER used! For the past 5 packages you haven't failed to not deliver it on time. It's really fun to see that a package is going to get delivered on a day then halfway through the day to just go nope not coming today. One of my packages arrived in Utah on Thursday and all day yesterday you did absolutely nothing with it. It was just sitting in the warehouse for a whole day doing nothing then today you go, oh we need to get this out, good thing our customers don't expect speedy and efficient deliveries. There is a reason you hide your customer service number and make it so hard to contact you. It's cause you know how much you suck and if you had a number it would be ringing nonstop.

I have never been lied to as much as I have been by FedEx employees in my life and they are very rude to I I order something and they say they they use FedEx I want buy it from them I'll by it elsewhere I won't buy anything from RockAuto anymore because you guys ship for them you guys cost me a lot of money cuz you guys screwed up and didn't deliver packages on time you let them sit in your Warehouse too long I know you guys lied about it that's all you guys know how to do is lie lie lie very very poor company or business

FED EX delivery has a history of throwing our packages on the porch and stepping on our flower garden instead of walking onto the porch. We have requested for delivery drivers to no do this in the past. We have recieved equipment/devices damaged in the past from packages tossed onto the porch or landing in the flower garden. This happened recently with FedEx Shipment [protected] - 8/27/21

It took Fedex 1 day to transport my package from Missouri-> Kansas->Chicago, IL. Now it bounces around for 4 days in Chicago, IL and still cannot get a commitment on a date of delivery and is literally in the same city. This is not the first time I have encountered this and seems to be an ongoing issue with Fedex

By complaining, FraudEx punishes the complainant by holding back the scheduled days of redelivery.

What is the official FedEx policy regarding FedEx trucks using peoples personal driveways to turn around in? Just happened at my residence again today. One of their trucks made a delivery across the street and once the delivery driver was done he got back into his truck and pulled into my driveway to turn around instead of driving 100 yards to the end of the street and using the street turn around. I don't like it and would like it to stop. I tried to call FedEx customer service department but was on hold for 20 minutes so thought of this as an alternate to ask.

We have a drive thru driveway with a BIG sign that says PRIVATE Driveway, no Trespassing. The driver continues to ignore this because he's to lazy to go around the block. He's been warning by me before and by my husband today. He lies! He's been told we have little kids, dog and other animals. If this happens again I will block the road and call the police next time. If he should injury anyone or anything in my yard you will be dealing with the consequence and l want a response back to this complaint and you can tell me what you intend to do with the driver who doesn't seem to listen! 8/26/2021

At least one of our local (Zipcode 27703) delivery drivers has over the last few months started leaving packages in front of the garage door instead of on the front porch. Not only is this an open invitation to thieves, but it has a very real potential of someone backing a car out of their garage and running over an unseen package.

Tracking number ([protected]) states package was left "at front door" on 08/21/21 but package was NOT delivered to my residence. Fedex phone numbers are all automated and just keep telling me my package was delivered. It was obviously left at the wrong address and the shipper has stated they have been told it was delivered so they will do nothing. This package was a set of sheets from Sheex and cost over $120.00 plus tax plus $7.99 shipping.

Judith Bailey
2142 Jackson 4
Bradford, AR 72020
[protected]@hotmail.com
[protected]

For the third time within four weeks, I have received a package delivered to me through the fedex facility in williston, vermont, that has been damaged. This time, it looks like the packaging tape was partially stripped off, one side of the box crushed and slit open all the way around the corner - see photos.

I contacted fedex to file a second complaint (my first complaint was for two separate deliveries on 7/30 an 8/17 that had been damaged).

I told them that since this has happened three times now, that I feel they were deliberately vandalized at the williston facility. They said they "took this seriously" and "someone would contact me."

So far, no contact from fedex.

Since this has happened three times, I will also being filing complaints with the better business bureau. If it keeps happening, I will pursue legal action.

My package was delivered but never received by the recipient. I filed a claim and waited a few days. When I had not heard back I called costumer service and i was told that I had to go back to the fed ex location where I shipped from and they needed to file for me. I did that but was told that wasn't their responsibility.

I called customer service again and explained to them what was going on. This time I was transferred to department that deals with claims. I was told that the claim had been denied and that it would stand. I asked where my package was left but all the rep kept telling me was that it was delivered to the address I gave and that once it was delivered it was no longer their responsibility. Still till this day, 5 or so weeks later the package is still missing and fed ex took zero responsibility for a package I trusted them with. I have photos and receipts and even that didn't help. Really sad what poor customer service they have

I live in Moline, IL, & I ordered something to be sent to me by Saturday 8/21. I had to pay for extra shipping cost for this... I also had 2 other packages to be delivered as well... the driver did not even attempt to do the delivery! Yes I love in a locked building! But! I have driver instructions to get into the building! Today, people were moving out of this building, and propped the door open from 6am to 7pm! And the driver said they tried to deliver but could not because the door was locked! I called customer service Saturday 3 times and today 3 times! I have spoken to 4 representatives and 2 managers! Saturday I was told an attempt would be made again in 30 minutes!, the rep took down my phone number and said they would call me back, they never did!... I then spoke with another representative who hung up on me. Another transferred me to the manager who PROMISED me that it would be delivered TODAY! & IT WAS NOT! I called today and was told that no notes are even taken when customers call in upset! That there's no information stating delivery instructions! & that I did not speak with a manager! This is insane!

I now have to wait for the package to be "attempted" again then mail it to the person who it belongs to because they went home!

I can't understand why Fedex can't deliver a simple envelope on time. This was supposed to arrive today, but is sitting in Texas and now Fedex says they can't figure out how to get it here for another three days.

I just want Fedex to do what they're supposed to do for once. This is all too common with them and as such, they are my last choice as a shipper.

FedEx gave Saturday, August 21st as our day of delivery for our mattress so we removed our mattress and put together our new size platform bed. We stayed home all day so we could be ready to open the downstairs door as soon as they called. We did get a call but when my husband went to the door, no one was there. We were then emailed our mattress would not be delivered until the 24th. It said there was an attempt to deliver the mattress but it was a failure. My husband called fedex and they said it was scheduled for the 24th all along. What?! We are without a bed and we have to wait for three days. I am sick. We will not order anything that fedex delivers again.

Fed Ex driver was to drop off overnighted phone on 8/19, I was home and waiting, while downstairs she pasted noted that she missed me will try again. I called Fed Ex and explained she was told to return to address & deliver, she failed to follow through. 8/20- (I work at nt) I'm in LR with door open again waiting for her, I stay in Living room waiting and watching. At 12:56 I receive text that shipment was dropped. Call Fed Ex again and explain not true, I have cameras as well. I see Fed EX go by at 2:53pm. At 4:10 my husband comes home and finds the box under my gate to the property. Fed Ex stated there was a signature of C Charlie looked at it can't see a C or Charlie, lies. I can no longer trust this driver to deliver anything. DT106150645618 Charlene Oberly [protected]@comcast.net. Earlier delivery in wk she piled up 3 boxes in front of my door unable to get out, fire hazard. Sometime leaving boxes on sidewalk if she sees my dogs outside but inside 6ft fence, she is scared of dogs.

Fed Ex driver passed me in a construction zone posted No Passing and 25 mph speed limit. Road was being chipped sealed and loose gravel spread across the road. That is why the no passing and 25 mph speed to keep the rocks from breaking windshield. The driver pass myself and another car in this construction zone at approximately 40-45 mph peppering my vehicle with rock. At a point I caught up with him when the road crew stopped all traffic in our direction. I got out and spoke with him about his illegal activity and breaking My windshield.
I've already filled a complain but when "John" contacted me the call back number is "protected" with an numerical code...
Complain# [protected]

08/20/21 at 10:39 am number on the truck #304667. Driver was very rude. Brought in an extremely large package and asked me where I wanted it, I wanted to make sure it was being delivered to the correct address so I bent down to look at the packing slip and as was doing so he asked my name and ran out the door leaving the package in the Lobby of the clinic. The package was too large for me to move by myself.
Tried calling the 800 number, a foreigner answers which i cannot understand. I had to search and search for how to submit a complaint on line.
The company make is very easy for these drivers to do what ever the heck they want with no repercussions- because you cannot get in touch with anyone at FedEx at a local level and most all representatives at the 800 no. are foreigners that are very difficult to understand.
It is as if FedEx wants it to be difficult to make a complaint.