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FedEx Complaints 1759

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C
12:40 pm EDT

FedEx no file

Although I have three signs that state to ring bell, door is unlocked, please leave in hallway. FedEx continues to leave packages almost to the street. I live on a busy avenue and anyone passing can steal packages. This was happening last year. If I don't track the packages, I will never know that they were delivered. The two other delivery companies do ring the bell and leave in hallway. One of them also climbs 18 steps to my apartment door.

Carol Dunbar
Carol Crudo
64 North Ave
Owego, NY 13827
[protected]@live.com

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C
1:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx Reckless driver

Truck number 266899. A Hispanic male driver shouting obscenities and challenged me to pull over for a physical altercation. He claimed that I was in the wrong, however, I had a green light that gave me right of way to make a turn. I was able to get a video that I plan on posting online for everyone to see. I do not resorting to taking a video while driving, but in my experience it seems to cause people to realize how poor actions may affect them. As a professional commercial driver, I know that driving around Houston can be stressful, but this man was completely in the wrong. He seems like a loose cannon, and a liability to FedEx.

Desired outcome: This driver should be removed from the fleet.

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M
4:14 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

FedEx Left package outside

I ordered a tv stand which was to come monday17 but came sunday i am 72 years old and have a disability so i called walmalt and fedex to let them know all large packages must be bought to second apartment as i was not able to bring in ..This driver did not call ring the bell ..Nothing .He left it on the porch which is available to anyone walking down the street ..I goes to door to look in mail box and there it is sitting there ..I called fedex and was told when the man comes for putting together ask him to bring up ..Fedex has the most uncaring drivers i have ever seen and i do not want anything else delivered by them ..I was told this would be sent to manager and he would call in two seconds ..No call..I use all cap letters as eye sight is not good ..Fedex has caused me so many problems ..Now i have to worry if someone will take it

Desired outcome: to be compensated

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C
C
Carol Crudo Dunbar
US
May 19, 2021 12:48 pm EDT

Nothing to do with what race you are, I have had packages stolen because of FEDEX.

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L
7:58 am EDT

FedEx Delivery of Package

Tracking number: 9241990100111788324392
I received an email on Wednesday, May 12 that my package would be delivered by the end of the day on Thursday, May 13. It never came. Then, I was emailed that it would arrive on Friday, May 14. It never came. THEN, I was told it would be delivered on Saturday, May 15 by the end of the day.
IT STILL WASN'T DELIVERED! Now, you're telling me it will be delivered on Monday, May 17 by the end of the day.
What in the world is going on with FedEx? You used to be the most reliable! Clearly, not any more.
I will be insisting, from now on, that any packages that are sent to me will be by UPS or the USPS. There is NO EXCUSE for you screwing this up so badly. Apparently, it has been sitting at you Port Wentworth, GA location since last Tuesday!
Get your act together!
Lou Vellia
[protected]

Desired outcome: DELIVER MY PACKAGE!!!!!!!!!!

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P
11:42 pm EDT

FedEx 2 day delivery not received

Hello, I am writing regarding FedEX order #[protected]. This was an order from PuraVida in San Diego. The item was picked up in San Diego on Thursday, 5-13 at 2:54PM; arrived in Memphis on Friday, 5-14 at 11:14 AM; arrived in Chicago, (ORD), on Saturday, 5-15 at 5:40AM. One of your customer service reps told me tonight at 9:30 PM that my order is sitting in a post office on Wilkening Road in Schaumburg, IL. That post office is not even near me.

For $26.00, I would expect my order to be delivered by a FedEx truck, not passed on to a post office for delivery when they reopen next week. I see FedEx trucks in my neighborhood every day.

I would like to have my 26.00 refunded. Customer service says I must do this through the merchant I made my purchase from. If this is not successful, I will work through PayPal. I would appreciate any assistance you can provide to me.

Thank you, Patricia S. Thompson 809 Spring Street, Roselle, IL 60172
[protected] patricia.s.[protected]@att.net

Desired outcome: Refund of 2 day delivery fee of $26.00

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T
1:22 am EDT

FedEx NON Delivery of item [protected]

PLEASE SEE COPY OF EMAIL I HAVE JUST SENT TO ismail.[protected]@fedex.com

Hello, I am becoming very annoyed with my package not being delivered.

03/05/2021 Fedex emailed me asking for more information for customs clearance
05/05/2021 I responded to the email and provided all the information they had asked for
Screen Shot 2021-05-15 at 12.42.24 PM.png (178K)

07/05/21. Fedex emailed me "package will be delivered today"
I have received no SMS as the normal practice advising delivery and tax to be paid from 07/05/2021-15/05/2021.
(Screen Shot 2021-05-15 at 12.39.26 PM.png (157K)

11/05/21 I emailed FedEx asking where my shipment was
Screen Shot 2021-05-15 at 12.59.28 PM.png (183K)

11/05/2021 FedEx emailed me asking if I had customs tax for payment (NorSharhreenMuslim)
11/05/2021 I emailed FedEx saying yes
Screen Shot 2021-05-15 at 12.59.28 PM.png (183K)

Between 11/05/2021 and today, 14/05/2021 There have been 6 emails between FedEx and myself regarding payment of customs tax which I already new of, had been informed of and had responded to
See attached to this email thread

and a request for my phone number
See attached to this email thread

When I logged on to my FedEx account my phone number was already there!
Screen Shot 2021-05-15 at 12.57.50 PM.png (249K)

I have still not received my package
I still have not had any SMS from a FedEx Driver saying this is on it's way
I have not received any confirmation email from Ismail.[protected]@FedEx to confirm the correction to my shipment that should have been received
a week ago.

Trey Elliott
[protected]
Unit 1-7-3 Kiara View Condominium
Jalan Datuk Sulaiman
TAMAN TUN DR ISMAIL 60000

This item is expensive for me as is the postage.

Desired outcome: To receive my package that has been in Malaysia since 03 May 2021

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J
3:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx Delivery

A delivery was dropped off by the side of my mailbox in the ground by my plants. Do not know when it was delivered. If I had not been home, and if it rained, my package would have been destroyed. This is not the first time that the driver (do not know who specifically) has been too lazy to bring it to the front door - which is covered.

Tracking #[protected]

Desired outcome: Please ask the drivers to be courteous and deliver their packages appropriately.

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R
6:44 pm EDT

FedEx Item not received. According to tracking info my package was left at the front door today. I have been home all day and nothing was delivered.

My name is Rebecca Dills.
Address is 208 Day Ave Wilkesboro, NC 28697
My email is [protected]@yahoo.com
My telephone number is [protected]
The date is 5/13/21 when the package was supposed to have been left at my door but was not delivered to my address.
The tracking number is [protected]

When I called the 800 number Julian was not at all helpful and was very rude. I have never found any customer service rep to be less helpful in fact. I called and spoke with Julian at FedEx. He was very rude and refused to file a claim concerning my missing package. He said my only option is to contact the company I placed the order through, however I have a text from FedEx this morning stating my package was out for delivery. The company I placed the order from is not responsible for losing a package that was in the hands of FedEx. Julian was hands down the least helpful customer service rep I have ever had the displeasure of speaking with. I assured him I will pay extra to have my items shipped UPS so I no longer have to deal with FedEx. I am extremely disappointed in this company.

Desired outcome: I would like the package delivered to the correct address and be allowed to file a claim which Julian would not let me do.

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P
1:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx poor delivery

Fed Ex Ground keeps delivering to front porch after they walk through my garden. Big sign on front door that they ignore repeated and consistently - My Ring Doorbell verifies. I was standing at the door and he would not hand it to me - I called to him and he waved and kept going. I HAVE A WALKING ISSUE AND THIS CREATE MANY PROBLEMS FOR ME. When I'm not home, it is so visible from the street. Side door is not any further than my front porch - it keeps packages hidden AND he does not have to walk THROUGH my garden in front of the front door . Very inconsiderate.
1. Stop walking through my garden/flowers
2. Deliver to side porch (not out of his way at all)

Desired outcome: I want my pkgs delivered To SIDE DOOR - a simple remedy.

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K
5:49 pm EDT

FedEx Fedex Ground Pick Up

I'm doing warehousing. I bought the labels in Fedex, but Fedex refuses to provide pickup service. I've given feedback to their local manager many times, but the problem has not been resolved. In fact, no driver will pick up the packages at all, even though I submit a pickup request every day.
I spoke with the courier's boss. His attitude was so arrogant, and he told me directly and clearly that he would not provide us with any service even though I bought the label from Fedex. I don't think they sincerely want to cooperate it.
Even if you make any complaints with them, they will not deal with it. This is my personal experience.
Arrogant employees and arrogant companies. What they do is perfunctory and unwilling to solve any problems This is all I have said about Fedex.

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M
9:36 am EDT

FedEx Ground shipment

Regarding tracking number [protected] was suppose to be delivered Thursday May 6, 2021. Shipped from Louisiana to Tennessee on Tuesday May 4, 2021. It has yet to be delivered on Monday May 10, 2021. Tracking now says pending. Why in the world is this delivery service so sorry? I ordered a item from California to Tennessee shipped USPS, it only took 3 days. This is extremely bad when USPS out performs FedEx.

Desired outcome: Delivered at least Tuesday May 11, 2021

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J
2:15 am EDT

FedEx FedEx Ground - City of Industry CA

Verizon sent a package to me from Ft Worth Texas. It arrive in City of Industry at 200 Old Ranch rd., City of Industry California on the 5th of May. The tracking showed to deliver end of business on the 6th of May 2021. It is now the 7th and still no package. I have called several times and all I get it we are sorry and tell me exactly what the the tracking report tells me as I am looking I am speaking to them.

I went down to the FedEx Ground facility at 200 Old Ranch road in City of Industry California, 30 minutes from my house. The were no help and told me to call the number posted that on a big banner outside by the customer pick tents. The number is disconnected. I went to the website of this same facility and called the number that it too was disconnected. You call that a business. All FedEx has done is offer apologies and not solutions and it is very obvious they have no intention of offering any help as both numbers for this facility, FedEx Ground 200 Old Ranch Rd. In City of Industry California are disconnected even though their employees are telling you to call those numbers.

This is criminal in how they won't release the package to the rightful owner when they have it in their possession. They were all ready paid for a service they have not provided. I have never such a poorly run company that just doesn't give a damn about the customers they are serving.

I wouldn't be surprised if they even knew where the package was or better yet quickly excepted they payment for shipping and then took possession of the package with no intention of even delivering it to the owner and keeping it for them themselves. The CEO should be embarrassed at the horrible business tactics that the executives are condoning here.

I will never ship FedEx again. Give me my damn package it is mine not yours to keep.

Desired outcome: Services rendered as in deliver the package.

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P
1:56 pm EDT

FedEx Drivers in neighborhoods in LA CA

I have a video from my front porch of a speeding FedX delivery truck In LA CA (Gardena) on a 13 house long block with cross streets at both ends. I have signaled some of your drivers to stop looking down at the phone while driving and looking for addresses. Literally holding phone in hand high enough in air for me to see. Why? Get them a phone holder! Video attached. Thank you for your time

Desired outcome: FYI

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F
12:50 pm EDT

FedEx Packages delivery

On 03/09/21 I received a stationary bike. The unassembled bike was delivered by FedEx. The package was dropped by the delivery person on the concrete and it was damaged. It took me a month to get the parts from the manufacturer to repair the bike.
On 05/02/21 a package was delivered by FedEx. The delivery person threw the package onto the front steps from a distance of about 10-15 feet. The package contained drinking glasses and one broke.
This past week the FedEx delivery individual (seem to be the same one all the time) threw another package, just like a frisbee, across the front yard onto the concrete steps. fortunately, the package did not contain anything breakable.
I have videos of these deliveries from my doorbell camera.

Desired outcome: Retraining of FedeX delivery personnel

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Update by F. Cesco-cancian
May 07, 2021 12:54 pm EDT

Was never a fan of USPS, but now after seeing FedEx performance I think I will use them.

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T
6:40 pm EDT

FedEx Ground delivery from Hunker PA distribution center

Received a small box package today May 5th 2021 from (truck #[protected]) via Vitacost containing human supplements.
Weather conditions were about 57 degrees, cloudy with no rain. I have a RING doorbell with audio/video that captured the delivery. The deliverer was talking to someone on electronics communication device during time of delivery. The person should've used the sidewalk instead of walking through the grass to the front door. That's what sidewalks are for.
Delivery person should NOT have thrown the package from his waist high and 5 foot away hitting the storm door and the package continued to roll into the wet shrubbery on the left side of the door making the package wet from pervious rain.
I know FED EX ground is under contract with personal businesses. FEDEX should have better standards.
I hope this issue can be resolved and will NOT continue. With regret

Desired outcome: No outcome necessary. Just better standards

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M
10:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx Early AM delivery

Your delivery driver failed to make an effort to deliver a very critical package, which we paid lots of money to have delivered for early AM the next morning.
We are losing time and money for the lack of concern by the delivery driver to deliver this critical delivery!

- He failed to go to the delivery zone around the rear of a restaurant where all deliveries are made. There were people there waiting for him and he left without even checking!

- He failed to call the phone number on the delivery manifest to notified the person who was expecting the delivery which this could have solved the delivery immediately!

FedEx must train their delivery people to take overnight packages seriously and not toss them out for next day redelivery attempts!

This is so upsetting that FEDEX can't get this simple procedure correct!

I'm so upset right now at the incompetence of well paid delivery drivers!

Ref. Tracking No. [protected]

My name is Michael and I can be reached at [protected]@craftAVsystems. com

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R
11:30 am EDT

FedEx Drivers don't know how to read house numbers and other drivers are to lazy to drive out of their way to deliver.

Just about everytime I have had stuff shipped Fedex it is either delivered to the wrong address or the driver refuses to drive to my house saying "Invalid Address" even though they have been here before and UPS delivers twice a week to me.

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J
3:35 pm EDT

FedEx Delivery

I specified to Fedex via their website that deliveries be made to my front door. Fedex has consistently ignored this request. Here are samples of tracking numbers there Fedex has failed to deliver to the specified location: [protected]; [protected]; [protected]. The people answering phones in their customer service center do not resolve the problem. There are no other numbers to call.

Desired outcome: delivery of packages at specified location

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M
12:15 pm EDT

FedEx Liars

I ordered a part from AUTO ZONE, trakcing #[protected] with next day delivery on the part on a Thursday. The plane for FedEx breaks down so the part does not arrive until Saturday. FedEx won't deliver the part Saturday as the shipper did not pay extra for FedEx to deliver on Saturday even though it was the FAULT of FedEx to deliver the package Friday. On Saturday FedEx customer service tells me that my option for Sunday is for them to drop it at a local Dollar General. When I don't get a notification Sunday, I call and am told it was scheduled to drop on Monday and that I was LIED to on Saturday and that he will change delivery to my home Monday. So today I am told it is waiting at Dollar General and they have NO INFORMATION about my call on Sunday and the request to have it delivered to my home. I understand mistakes, but I do not accept LIES and an unwillingness by a company to take responsibility!

Desired outcome: They need to refund Auto Zone all shipping, and a letter of acknowledgement of their lies by customer service.

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B
2:03 pm EDT

FedEx Your delivery personnel can NOT seem to find MY home!!

Because they use Google Maps, or at least that is what some of your delivery personnel have told me, they end up going to the wrong home! I have begged and pleaded with Google Maps to correct their map for the last 5 years and it still isn't fixed, so I have over and over recommended that ALL your delivery personnel be told that they MUST GO BY THE NUMBERS ON THE HOUSES OR ON THE MAILBOXES! I realize my home is way off of the road, 1/4 mile, but my mailbox does have our number large enough for all to be able to see it! So now once again, a gift that has been sent to me and was supposedly left on my front porch, is NOT there! I have looked in each of my out buildings, stables, etc. and there is no package, so now I have to call and let my daughter, who was sending me a Mother's Day gift, and tell her that now she has to call the seller and try to find out what happened to my present that I might never get to see! THANKS FEDEX!

TRACKING NUMBER WAS [protected]

OH, and P.S. I have started telling all businesses that I deal with, that they MUST use UPS because they seem to be the only ones who can find my home on a regular basis!

Desired outcome: FIND MY PACKAGE, OF COURSE OR FIRE WHOEVER DIDN'T BOTHER TO DELIVER IT TO THE CORRECT HOME!!

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About FedEx

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FedEx offers a range of shipping services for both individuals and businesses, including overnight, express, and ground delivery. They also provide freight services, logistics solutions, and e-commerce support. Customers can track shipments and manage deliveries via the FedEx website or app.
How to file a complaint about FedEx?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with FedEx. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with FedEx. Mention key areas such as delivery issues, customer service interactions, package handling, and any discrepancies in billing or charges. Include relevant dates, locations, and any communication with FedEx representatives. If you attempted to resolve the issue, describe the steps you took and the responses received from the company. Clearly articulate how the issue has impacted you personally, whether it be inconvenience, financial loss, or other negative effects.

5. Attaching supporting documents: Attach any relevant documents such as receipts, tracking information, correspondence, or photos that support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with FedEx. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. You will receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Engage with any replies from FedEx or other users to provide additional information or to follow up on your complaint.

Overview of FedEx complaint handling

FedEx reviews first appeared on Complaints Board on Oct 26, 2006. The latest review Bad Company was posted on Nov 1, 2024. The latest complaint Paid for overnight shipping- didn't deliver/said business closed or customer not avali was resolved on Jul 20, 2022. FedEx has an average consumer rating of 1 stars from 1782 reviews. FedEx has resolved 164 complaints.
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  1. FedEx Contacts

  2. FedEx phone numbers
    +1 (800) 463-3339
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    120 003 200
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    +1 (877) 339-2774
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    +44 345 607 0809
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    +44 247 670 6660
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    +61 132 610
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    +358 10 800 515
    +358 10 800 515
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    100%
    Confidence score
    Finland
    +33 140 855 660
    +33 140 855 660
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    100%
    Confidence score
    France
    +49 61 076 840 660
    +49 61 076 840 660
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    100%
    Confidence score
    Germany
    +39 199 151 119
    +39 199 151 119
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    100%
    Confidence score
    Italy
    +31 800 0222 333
    +31 800 0222 333
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    100%
    Confidence score
    Netherlands
    +47 63 940 300
    +47 63 940 300
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    100%
    Confidence score
    Norway
    +351 707 244 144
    +351 707 244 144
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    Portugal
    +7 495 788 8881
    +7 495 788 8881
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    100%
    Confidence score
    Russia
    +34 915 209 060
    +34 915 209 060
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    100%
    Confidence score
    Spain
    +46 40 169 160
    +46 40 169 160
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    100%
    Confidence score
    Sweden
    +41 448 744 160
    +41 448 744 160
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    100%
    Confidence score
    Switzerland
    +90 444 9339
    +90 444 9339
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    100%
    Confidence score
    Turkey
    +966 122 329 999
    +966 122 329 999
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    100%
    Confidence score
    Saudi Arabia
    +971 42 183 860
    +971 42 183 860
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    100%
    Confidence score
    UAE
    +852 27 303 333
    +852 27 303 333
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    100%
    Confidence score
    Hong Kong
    +65 67 432 626
    +65 67 432 626
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    100%
    Confidence score
    Singapore
    +82 23 338 000
    +82 23 338 000
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    South Korea
    More phone numbers
  3. FedEx emails
  4. FedEx address
    Three Galleria Tower 13155 Noel Road, Suite 1600, Dallas, Connecticut, 75240, United States
  5. FedEx social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024

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