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CB Shipping and Logistics FedEx Customer service all around,, “IT”, Rigby, ID manager
FedEx

FedEx review: Customer service all around,, “IT”, Rigby, ID manager 1

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7:17 pm EDT
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“JT”-manager at the Rigby store in Rigby, Idaho.

Incident on November 3, 2023.

It is beyond me why you would have a piece of trash like this representing you Fed Ex…. You are what represents you and you are asking for a bad reputation having a man like this in charge.

Unprofessional, immature, irrational, and not helpful in the least bit. He spent more time threatening to hang up on me and puffing his chest out than simply helping find my package. We spent our whole afternoon waiting for a package to show and nobody bothered to call and update us on the status. Finally called and what a nightmare crew over there…. JT being the manager and obviously doing a great job stroking his ego but not so great at actually doing his job.

No insight or help at all on where my package was containing thousands of dollars of refrigerated vaccine. But he made sure to get the last word, helpful or not. I imagine he is lacking much more than just manners…

I will never ship Fed Ex again. Take out the trash Fed Ex!

Desired outcome: Apology

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Heather Deede
Iona, US
1 comments
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Nov 18, 2023 12:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

2 times they have delivered to a wrong address! Drivers need to double check where they are going! This is unacceptable

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