FedEx
Reviews and Complaints

Date: 09/26/2017
Tracking Number: [protected]
Weight: 46lbs.
From: Billboard Vinyls
Customer Name: Peter Toriello
Address: 106 East Rockwell Street Fenton MI 48430
Phone: [protected]

Incident Summary -
(1) Driver left package outside of locked gate leaning on fence and sidewalk for anyone to steal. See Picture.

(2) Call Customer Service with tracking number and said that ALL Fedex packages are to be delivered to the side door on South Oak Street where the gate is UNLOCKED. Previous to this delivery, I notified FEDEX verbally that all packages must be delivered via the unlocked gate on the South Oak Street side of the home. The rep assured me this would be noted in the service center (Flint?).

(3) Today, 09/027/2017, the driver threw the package over the fence and did NOT use the South Oak Street gate. The package is clearly visible from the street and subject to theft.

**************************************************************************
Demand for Restitution -

1. Please do NOT send this driver back to our house with deliveries. We will notify companies we do business with to ship UPS unless this situation is actually addressed. This has been going on for quite some time.

2. Send us a check in the amount of $50.00 to cover the waste of time AND the effort for a senior citizen to move a 46 pound package over 30 feet.

**************************************************************************
From Fedex Email Notification:

Your package has been delivered
Tracking # [protected]
Ship date:
Thu, 9/21/2017
Billboard Vinyls
Billboard Vinyls
Agoura Hills, CA
US
Delivery progress bar
Delivered
Delivery date:
Tue, 9/26/2017 12:29 pm
peter toriello
36239
106 East Rockwell
fenton, MI 48430
US

Elderly arthritic female, non driver. Ordering my groceries from Amazon and Walmart home delivery. Fedex just drops my boxes in the yard instead of placing them at my front door as they say they did on the electronic delivery notification. Why does Fedex ignore this abuse? Why does Fedex ignore my multiple complaints. I hurt myself wrestling with thesr boxes, trying to get them in the house. Why should this be allowed to be the treatment of the elderly citizens of America?

I was expecting a package today, and knowing it requires signature I was sitting at home waiting patiently. Unfortunately instead FedEx chose to assume I was not home and just skipped my house putting in tracking delivery exception. That was just today. Several weeks ago I received a message through social media from complete stranger stating that my package was delivered to his address. He send me the picture of shipping label, and I tried to have FedEx redeliver that package to me. What a waste of time. The worst customer service and incompetence of supervisors. They'd rather file missing packages report than deliver the packages to right address. Over several years FedEx home delivery service was the only one I had problems with. Miss-delivery, missing packages, lies in tracking stating I was not home etc.

Fedex SMARTPOST is a waste of time and money and does not belong in a society in which things are available to the consumer cheaply and efficiently. Having Fedex in the name is completely misleading to the american public and someone should bring a class action lawsuit up against them because of them spending years building up the name Fedex a being a fast delivery and bait and switching you into this crap.
Here's my story: my package shipped on 08/22/2017 @ 8:47 pm from Henderson CO, via Fedex SMARTPOST. Fedex says it will take until 09/02/2017 to get to it's destination in GA, 1578 miles away (that is 12 days). Which means that my package is traveling at 5.23 miles per hour. How could it possibly be that slow. Is it on a camel? Is there someone walking it to me? I don't understand what the problem is. I was never informed that my Fedex Smartpost delivery was actual this slow prior to my order I feel completely tricked into this shipping option that I never would have chosen.

In the future I will now go completely out of my way to insure that any item that I have shipped to me IS NEVER SENT BY Fedex or Fedex SMARTPOST, I will warn all of my friends and family and I will post on every social media outlet that I can find how crappy this service is. If it is the only option I will have to do without, it does not deserve to be paid for.

And your customer service agents are obnoxious robots.

I had problems with checking the status of my order delivery and nobody notified me about the time when I could take it away. I only got an email saying that I missed it and it was sent back to the seller. I spent several hours trying to reach anyone to find out how this happened. But even if I did nothing new or useful was said. I'm disappointed and will never use your service again.

I have been waiting for a refund check from my bank for three weeks. Despite the sender making an error on the shipping address (missing 1 number in the mailing address, but street name was correct) I am completely appalled at the fact the Fedex driver delivered to the wrong address (completely different street) and obtained a signature of someone not even listed on the package. Sadly, my package was delivered to a business and signed by someone not even listed in the delivery address.

Upon calling Fedex I was told to wait 2 hours for a call back regarding status. In 2 hours the business could potentially be closed (5:30pm), but two separate customer service agents didn't seem to really care regardless that it was delivered maybe 15-20 minutes prior. Fortunately I'm a little more resourceful than the employees at Fedex. Upon arriving at the address package was supposedly delivered to, was told by an employee he remembered receiving and signing for the package, but the store manager would not be back for another week and TOOK THE PACKAGE WITH HIM! Whaaaaat! I would think that if there is no such address as to what was listed on the package Fedex would be smart enough to return to sender versus delivering to any Joe Bob at a close enough address.

An employee at the business also advised they receive packages frequently delivered to the wrong address. Hmmmm, maybe some additional training and quite possibly hiring employees that can potentially do a good job is too much to ask.

This isn't the first mistake from Fedex deliveries to my address. I cringe each and every time I see anything is going to be delivered by Fedex and would always rather wait a few days more for my order to arrive, delivered by a carrier that actually delivers to my front door, not the middle of my driveway marking the package as delivered at "front door."

I am not a huge fan nor with I ever be. With that being said you can guarantee I will speak my mind to anyone who mentions Fedex especially now that I've had to place a stop payment on the check and hopefully wait for it to be issued in a reasonable amount of time.

Signed - Unsatisfied Customer~!

I didn't receive my order with express delivery. Their website says it has been shipped, but the delivery address is completely different! And that's not all. Someone signed for my order and took it away. How is this possible that you could give my order to someone else without checking his/her name? Why would actually someone take another person's stuff? Doesn't it look like stealing?

edEx just lost my trust. On the 15th of August 2017 I was awaiting a package delivery through FedEx. I was suppose to go out later that day after my delivery but ended up staying in all day sitting at my window waiting for my package. Usually my FedEx packages arrive before noon. When noon came and went I called the FedEx company at 12:38pm. They assured me my package was on a truck and should be delivered before 8pm. At 2:40 pm, I called the company again and they gave me the same assurance. By the time 7:05pm rolled around I made yet another call and this time they stated a delivery attempt had been made at past 6pm. This is obviously a lie as I sat at the window facing the main entrance door of my apartment complex all day. Furthermore there was no FedEx note at the front door entrance proving they had indeed made an attempt. To add insult to injury, I had earlier in the morning pasted my phone number on the front door entrance. The driver did not make a delivery effort much less call me and simply lied to cover his/her mediocre. I was highly offended by this as my whole day had been wasted. The people I spoke with the first of which gave his name as Frank and then later transferred my call to a Mr John after I asked to speak with a Supervisor were both unhelpful. Even through I stated more than 15 times that I will not be home the next day, Mr John kept stating a reattempt will be made the next day. I might as well have been talking to a wall. FedEx claimed they will deliver my package before 8:00pm that day but by 7:35pm, Mr John stated after contacting the local station that the Driver had not only returned, but gone home for the night. This has completely made me loose trust in FedEx and the complete lack of help from their customer service representative does not speak well for the company.

I have a small business and get several parcels through them. And I don't remember when I didn't have problems with FedEx. For example, they can deliver a package to a different place. Sometimes they just miss parcels and can't find it. I call them hoping to solve the problem, but get no help and don't want to take responsibility for their terrible work. So I often have to ask the sender to send again if it's possible.
I get calls from them about delivered items but it's never true and I had to go there and receive them.
I think I am done with them. Too tired of their useless service.

I had some custom made signs made in Michigan, I live in Texas. I paid for three day shipping as the package shipped out on Monday and was to arrive on Thursday. So I entered tracking number to track the package and the information that was listed was a Friday by end of day delivery. I checked on progress of that delivery throughout the day as I was planning to receive the package and head out of town. I waited and waited and it was getting late and I decided about 8:00 pm to check the tracking again. I was surprised to see that the now the delivery was pending and there was no delivery date that could be updated at this time. Doesn't Fed Ex have a responsibility to keep there appointments as I do in my business . My time is important as well and I plan my days according to schedule. I know that I paid for 3 day shipping but I didn't receive that service. When I called customer service I was told that I could drive to pick up the package the next day but she wasn't sure that it would be available for pick up. She did say that she was very sorry, but it was never loaded on the delivery truck for today's delivery because they forgot to load it.. But the tracking was never corrected until late Friday night. This is the second time that this has happened to me with Fed Ex. The first time I shipped product over night to L.A. and then got on a plane to fly to L.A to receive the product and the package didn't make it and it was never loaded to ship out. That over night shipping charge was $450.00 My experience with Fed Ex has been terrible.
Today's date is Friday August 4th. The package was shipped out Monday August 1st. Please refund my shipping charges for this tracking number #[protected]
Also, I need my package delivered!

Ordered medical shipment from Arriva Medical. Asked for tracking number and was provided one for FedEx. Signed up for notifications and FedEx began sending out emails on 7/20 stating scheduled for delivery on 7/26. Continued with notifications for that date. On 7/25, received notification that shipment would be delivered tomorrow (7/26). Delivery did not arrive. When I contacted FedEx they THEN said that even though they had that delivery date, that they can't promise any dates and that they then hand it over to the USPS for actual delivery? That is NOWHERE on their emails to me. It is just a way to not be accountable for anything. Not only that, but I was then told I had to call another department to complain who was NOT open at that time. The "customer advocates" I spoke with only knew how to read their script. They were rude and unhelpful.

July 14, 2017, I was shipping a Jacket to a friend in Scotland. I went to my nearest FEDEX drop-off/ Shipping at; 12 Artisan Court, Gilford N.H. 03249 at around 3:pm . I was greeted by this Lady who obviously was not liking her employment at FEDEX ? The first thing she asked Me was why I'm not shipping with the U.S. Postal Service and how they are so much cheaper. I do not appreciate her attitude at all, I was always lead to believe FEDEX was professional Company who took extra good care of their employees and in turn whey would take good care of the Customer, I will not going back to that location again... I ship a lot to Europe and I usually used UPS and thought of trying FEDEX ? Perhaps FEDEX should choose happier employees to greet their customers and keep the unhappy employees in the back rooms or even unemployed ?

I sent a package on the 3rd. It arrived in Orlando quickly and has been sitting there.
I am an ebay seller, my customer is very upset as this package happens to be her dress for her brothers wedding !
I have been given misinformation every time I call. Each time, I am told a different delivery date. This package has still not been turned over to the local post office, in nearby Kissimee.
My customer service experience has been a nightmare. Apparently helping the customer is a thing of the past?
I am told Fed Ex does not guarantee the 7-9 days its telling its customers.
Even so, this package is WAY late, it moved through the holiday so dont try and use that as an excuse. There simply is not one.
I don't care what the policy is, you need to make an exception, retrieve this package BEFORE it leaves your Orlando facility and have an employee drive it to Kissimee. I am contacting corporate. I am relentless, I will NOT go away so I suggest you escalate this issue to the necessary person to actually handle the job.
Customer Service, is Priority One. Period.

LAURA PLOURDE
[protected]

On Thursday June 29th the driver in the truck driven in the photo below made a delivery at the Philadelphia Zoo around 1:30. I was parked in front of Gate H when the driver whipped fastly partially in the parking space in front of me and backed up in an accelerated speed I had to lean on my horn to try to get his attention. Zoo personnel saw this and came out to get his attention. Now there were young workers exiting the building and there could of easily been an accident. The driver made no apology or eye contact to me. I find this alarming and an accident waiting to happen

Hi,
I must receive a package sent from India to 12 Cedar Drive, Scarborough, Toronto, Ontario, Canada, Post Code M1J 3E8. The fedex Shipment No:[protected]. I was at home from 3:30PM June 15th 2017, did not receive any call or knocking at my door and the tracking shows WRONG STATUS AS DELIVERY ATTEMPTED on the same day at 4:24PM, AND THATS A BIG LIE. My family paid almost CAD$200 to send this package. Right now the package is at Penguin Pick Up centre 1900 Eglinton Avenue east, Scarborough and I have been asked to pick up the package by myself. But I want that package to be delivered by today at the recipient address before 3:00PM 16th June 2017. IF I DONT GET MY PACKAGE BY TODAY I WONT EVEN THINK OF USING FEDEX ANYMORE IN FUTURE.

I've been waiting for my package and I tracked it so yesterday it said that it was delivered but no one home... But I was home all day then it said it was going to be delivered today and it said the same thing I been home all week. So the driver lied twice there need to be a better system in place when situations like this come up it's not fair for the customer who's waiting on stuff...

One of your delivery drivers just backed up into my slopped driveway and parked damaging it. He also dropped off a damaged mattress, second time in two weeks now. I have pictures and video of him damaging packages and my driveway. I called and filed a local complaint. The guy that called a few hours later seemed unapologetic and only concerned about my pictures and videos. I'm going to contact the company that sent the mattress for a refund and look into a lawyer for my damages.

On Fri. 6/9/17 at approximately 9:20 a.m. on 4th Street in Santa Monica, CA, 90405, a FedEx driver left his large truck in the street which blocked a Santa Monica City Bus (Big Blue Bus) and eventually several cars behind him. this street is a two-lane street divided by a meridian, so there was no passing possible except by a small car, but the bus was the first in line.
I failed to get the license plate. I took down the GO FedEx number only to reach an automated response wanting to know my age category and that I qualified for something. I hung up and sought this forum.The bus driver honked his horn for about 5-10 min.

When the driver finally returned I raised my voice to tell him that it was completely unacceptable, he gave no acknowledgement, lept into his truck and sped away.

Travelling I 76 west through the Alleghany mountains on May 28, 2017 at approx 11:30 AM. A fedex tandum trailer began to tailgate us through the tunnel. At the end of the tunnel when we could - we changed lanes. He then began to tailgate the truck in front of him. See photo. This driver is a very dangerous driver and should be talked to. A driver such as this represents your company - FEDEX- in a very poor inprofessional way. Get him off the road before he causes some harm

fedex damaged my $2500 custom built guitar yesterday i waited 2 months to get it built and you damage it its a one off custom build irreplaceable guitar case is ruined guitar has bent parts and i have no idea if the neck is ruined or anything else the glue joints frets the temperament intonation the set up truss rod it could all be damaged now i have to send it back to the manufacture i got no where with about 4 hours last night and today on the phone with your staff and even one thought they were calling a supervisor for me and diled my number and left a message seriously what kinda people do you have working here this is the 4th time in the last couple of months i have had problems with your service even your supervisors want to argue with me and your not going to do anything seriously and its the guitar builders fault how is that guys they sent it they didn't drop it and smash it bad and it ride upside down from cali to okla someone one higher up then your supervisor needs to contact me asapi can't get no one above them to respond to me I'm so mad right now and trying to deal with your unprofessional staff members is a damn joke they need trained better i was told 2 different stories lied to by one and was told i would get a call back yesterday and reimbursed asap now I'm told 7 plus days wow you damage my stuff and then i have to wait and do everything i filed a clam and your supervisor here wanted to argue and tell me that i can't do anything its the guitar builders fault cause they shipped through you seriously you are the carrier why isn't your fault and why do i get nothing but the run around and bs stories and told your will only cover the parts if its totaled thats crazy if you think your not covering it its like a blackhole to the abyss with trying to get someone to give me answers and help i want a high up boss area directer way above a superviser asap to get in touch very quick i need this resolved hope someone from failex see this i also filed a a negative complaint with bbb heres the ceos email if anyone needs it [protected]@fedex.com hope he sees this ...!