FiltersFast
Reviews and Complaints

Is anyone there? Hello?
When will your customer service reply so I could finally tell you about my problem?
You know, people can be very patient and most of them would never write any complaint, but when it comes to an attitude like this, we just have no choice. I ever complain online, but you made me do it.
I placed a wrong order. All I wanted from your customer care is to help me cancel it and make sure that my ney would be refunded within several weeks.
But you are absolutely unreachable. Emails, calls - no answer.
Waste of money and time...

I have been ordering from your company for many years, Recently I ordered an air and water replacement filters. Two of the three items so far are not what i've ordered previously, the air filter was smaller and the water filter is NOT the same as all the others I've ordered in the past, in fact it's the wrong one. You can NEVER get a hold of a live body, your hold times are in excessive of an hour. When you email customer service which is really your only option, you have to wait almost 24 hours for a response. You can't live chat with anyone either. I'm extremely frustrated and disappointed in the lack of customer service or even the lack of care the owner of this company has for his customers, it's evident by all the complaints I see on-line, it's a wonder they are still in business.

I ordered two Aprilaire a/c air filters in the 213 style from FiltersFast. I opened the box this evening and found two filters - but only one was the 213 size. The other was a 413 size, which will not fit my unit.

I have tried multiple times to login to the FiltersFast website with no success. I tried calling the phone number but an auto-recording repeats instructions to login and file an e-complaint, which I cannot do!

Help! How do I get this company to fix their mistake especially since I already paid for two filters?

How do I get it stopped and taken off my credit card? They have sent me two and keep sending even after I contacted them not to send any more. ?They send every here to four months rather than six months. I also noticed that this company keep a record of credit card info and seems to change the price upwards as time goes by. The filters started out at around 39.oo and now are around $54.00 each . I did not open this last package and do not know how much my Credit card was charged. It is a debit card so they get their money instantly. And I loose it the same way. I will take three months to get credit back when this return is handled by the company. When you are on a fixed income of Social Stupidity and close to 80 yr old it hurts for a while.

On 1/5/2017 I purchased a 3 pack of the above filters at the cost of $89.70 & paid for them with my Discover card. After installing one and using it for a month, it still had an unpleasant taste. I made a phone call informing about the problem and I was sent another filter. I installed another one of the filters but have the same unpleasant results. As both the filters have the same problem, I cannot use them and am requesting a suitable remedy. I did go into the Water Sentinel website and there is no WSW-5 listed. John Butkins 826 Second Street Liverpool, NY [protected].

I ordered on 4-15-17 and not heard a word - expected to receive 6 to 10 days and i got nothing - made several attempts to get answer, i got nothing - not answer - called on phone - put on hold and waited to long - i got nothing - told to put in call - no call back - when i called back the office was closed - i made several attempts until i placed order elsewhere and i received my order elsewhere, so i stopped payment on your order - cancel any future order - i think this is a real shotty way to do business and i will make sure the public is aware...

On mon, may 8, 2017 at 10:25 am, ashley proffitt wrote:
Hello,

Order cp-7967474 has not been cancelled. did you want me to cancel the remaining item off the order?

Sincerely,
Ashley proffitt
Filters fast llc
Www.filtersfast.com

Filters fast, llc.
Filters fast customer support
(e) [protected]@filtersfast.com | (w) www.filtersfast.com

— original message —
From: "drf"
Sent: 5/5/2017 8:16 pm
To: "filtersfast.com"
Subject: re: $45.93

I had already canceled that order

On fri, may 5, 2017 at 12:05 pm, filtersfast.com wrote:
Hello,

I have received an update and we are expected to receive the rest of the order in stock by 5/22/17.

Sincerely,
Ashley proffitt
Filters fast llc
Www.filtersfast.com

I had nothing but trouble with Filters Fast and I will never deal with them again, terrible company and service.
I have ordered a filter from them and they shipped me the wrong one. I had to waste my precious time to send it back. At the beginning they even refused to accept it back and even claimed that it was my fault. But after days of arguing they finally agreed.
I shipped it back and later received the correct one.
For about two weeks everything seemed to be fine but after only two weeks of using it filter starter to leak! I contacted Filters Fast and complaint about defective filter and received only rude replies. They claimed that I was the only customer who had all these problems and refused to do anything.
Filters Fast is a bad company, please don't do business with them.

Purchased a new refrigerator in 2014. Since water filters are replaced every 6 months, I purchased 3 of their compatable filters in Dec. 2014, so that I would have them on hand. They all worked fine. In May of 2016, after replacing the last one I had, I purchased 3 more of the same model. Upon installing the first from the new shipment, I had a leak at the bottom of the refrigerator from the filter area. I removed and re-inserted the filter, to no avail. I opened and inserted another new filter. Same problem, more water. I called my refrigerator service company, who came, checked out the filters, and said that I should not use the "Compatible" units, only the manufacturers model. When I contacted Filters Fast for an exchange for the EOM model, they said that their return policy is only good for 30 days. I asked "how can I return something within 30 days if it is only used every 6 months? Why should I buy 3, lasting 18 months to save money?" THEY DON'T CARE! They will not make any exchange for the EOM unit, or give any credit. Totally impossible to deal with them.

I have purchased a filter from this company and they shipped it with UPS! I was shocked when I found out about that. Who uses UPS? That is the slowest and unreliable shipping service ever!
I waited for my filter for over a month and FiltersFast refused to cancel my order. Because of them I had to wait for like forever to get my filter. I will not buy from them again, because I really hate wasting my time.

I have ordered a water filter from www.filtersfast.com and had a terrible experience with these guys. They left my order at my doorstep and left!
Box was damaged and filter inside was broken. I contacted them right away and demanded a full refund. I also sent them a message and attached photos of the order. They replied they were very sorry that happened and that's all! They said nothing about my refund! I will never deal with this terrible company again!

I bought a water filter replacement cartridge. After 8 days, a box came with something completely different from what I ordered. Because I was going to be gone for a business trip the next week, I asked them to expedite a replacement product to me asap (so my family isn't stuck with low water pressure and a non-functioning water filtration system for the week that I'm gone). It took 12 days for that second package to arrive! And it would've taken longer if they hadn't changed the shipping to 2 day shipping. So let's do the math:

If the package arrives 12 days after they told me they'd expedite a new filter and it was shipped with 2 day delivery, then it took their company 10 days to go from responding to a customer service email to putting the filter in a box.

I came home from my business trip to even lower water pressure, a still non-functioning water filtration system, and a rather uncomfortable family.

I will never buy from Filters Fast ever again.

I bought water filter from www.filtersfast.com. When I placed the order, it was mentioned that simple delivery would take a week, but faster delivery would cost me about $50 and I would get the order within 3 business day. Of course, I decided to pay and get the order back, but the seller got wrong all dates and shipped my order and provided info that the estimated delivery was about 15/9. I asked about refund, but the seller stopped to reply at all.

I ordered refrigerator filter from the company www.filtersfast.com. 2 months later, the seller provided me wrong order. I contacted him and asked to change the order, and I heard only promises. After that I waited couple of weeks, but got nothing. I waited 4 months, but the seller didn’t provide my ordered stuff and no refund as well. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

I recently had the worst experience with www.filtersfast.com. I bought refrigerator filter, but the seller provided the bank account and advised me to transfer money through the Western Union. After that I of course haven’t received any news about my order. Also I couldn’t reach the seller. I went to my bank and asked to check this bank account, but it turned out that they could track it. It was rip off. So be careful if you use this website or leave comments if you have horrible experience with this ###.

Don’t buy from the scammers from www.filtersfast.com. I got damaged parts from them, and the seller told to pay for the return postage and provide the order ASAP, and only after that they would provide refund. I returned order, but these ### never returned my money. Total crap, so be aware of that and post comments if you had the similar situation with these jerks. It might be helpful for other customers as well.