Firehouse Subs’s earns a 4.4-star rating from 406 reviews, showing that the majority of sandwich enthusiasts are very satisfied with their meals.
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Quality of food
I ordered a New York Steamer and a Prime Rib Sub and there was no meat on about a third of the sandwiches. There was way too much mayo on them. It fell off in globs when we were holding our sandwiches. There were no straws in the restaurant and I had trouble getting anyone there to acknowledge that I needed help. We stopped going to Jersey Mike's for this same reason. I guess we can add another sub shop to our list of DO NOT GO THERE..
This was the restaurant in Gahanna downtown. Very bad.
Dana point I wanted to buy dinner for my family
Friday night 10 minutes after 8 o’clock the workers in there he sees me knocking at the door which is locked refuses to even acknowledge me or talk to me I was wondering why is it closed why will he not open the door?
If they had to close I understand but the least you can do is treat your customers with dignity and respect put a sign or come and tell me if there’s a problem the guy looked right at me and ignored me several times they should fire his [censored] for acting that way towards a loyal customer.
Desired outcome: I’d like to speak to somebody and have them explain to me why this employee was allowed to treat me that way I’m a long time customer a fire house since they began I didn’t deserve this kind of treatment.
Firehouse negligence, shifted blame and called me a liar and a thief.
The man who answered the phone at approximately 5 pm, on 1/10/2022, accused me of being a thief, fraud and a liar. I am beyond offended. In the future, I will not return to patronize any Firehouse location. I place 2 orders through Uber eats. One was with Firehouse Subs. Uber delivery driver went to the first location, then to Firehouse. Firehouse told Uber...
Read full review of Firehouse SubsCustomer service and food order wrong
The Manager on duty was rude. She told my spouse the restroom was closed then allowed him to use it. After we asked how so if the doors are open and we're ordering. I asked what time do you close... 945pm we was there by 940pm so I said to her ohh your still open. She had an employee mopping and informed him to stop mopping in case we fall and bust our...
food
Asked for Tuna sub, was given Italian! I do not eat red meat so I was unable to eat! Total waste of money! Lady at the front did not read order back to me. I stated several times I wanted tuna. I purchased food and went downstairs to grab my baggage so I was unable to go back thru check point to return the sandwich. So I wasted $11, also asked for a cup for water and there were no lids for the cups.
service
I've been to this location 2 times since opening and both times from order time until I get my sandwich was 10 minutes. They have at least 4 personell behind the counter making the product but takes too long to make. Waiting for my sandwich I hear other complaints from other patrons saying the same thing. Why is it taking so long to make a sandwich? The product is great but the time to make it shouldn't take that long.
Read full review of Firehouse Subsaren't owned buy firemen or good people!!
Firehouse subs aren't good anymore, the customer service is lousy, the employees are usually rude, and the Firehouse establishments don't even treat firefighters (who are customers) with respect, or give them discounts on the food they buy there!
The complaint has been investigated and resolved to the customer’s satisfaction.
they are racist and unethical
Firehouse subs is a racist company. They are users and rehires white people even when they do not have the company's best interest at heart but a black person they would not rehire. I am a white person so when I decided to qiute that god forsaken place I knew I had to say something. They suck ! They continue to hire train wrecks and praise people like c who...
Read full review of Firehouse Subs and 12 commentsFirehouse Subs Reviews 0
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About Firehouse Subs
The restaurant chain is known for its commitment to quality ingredients and exceptional customer service. Firehouse Subs uses only the freshest meats, cheeses, and vegetables to create their signature sandwiches. They also offer a variety of sides, including chips, salads, and soups, to complement their sandwiches.
One of the unique features of Firehouse Subs is their commitment to giving back to the community. The restaurant chain has its own non-profit organization, the Firehouse Subs Public Safety Foundation, which provides funding and support to first responders and public safety organizations across the country.
Firehouse Subs has also gained a reputation for its innovative approach to sandwich-making. They offer a variety of hot and cold subs, including their signature Hook & Ladder sub, which is made with smoked turkey breast, Virginia honey ham, and melted Monterey Jack cheese. They also offer a range of specialty subs, such as the New York Steamer and the Smokehouse Beef & Cheddar Brisket.
Overall, Firehouse Subs is a beloved restaurant chain that has earned a loyal following thanks to its commitment to quality ingredients, exceptional customer service, and community involvement. Whether you're in the mood for a classic sub or something a little more adventurous, Firehouse Subs is sure to satisfy your cravings.
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Overview of Firehouse Subs complaint handling
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Firehouse Subs Contacts
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Firehouse Subs phone numbers+1 (800) 388-3473+1 (800) 388-3473Click up if you have successfully reached Firehouse Subs by calling +1 (800) 388-3473 phone number 0 0 users reported that they have successfully reached Firehouse Subs by calling +1 (800) 388-3473 phone number Click down if you have unsuccessfully reached Firehouse Subs by calling +1 (800) 388-3473 phone number 19 19 users reported that they have UNsuccessfully reached Firehouse Subs by calling +1 (800) 388-3473 phone numberCustomer Service+1 (904) 606-5204+1 (904) 606-5204Click up if you have successfully reached Firehouse Subs by calling +1 (904) 606-5204 phone number 4 4 users reported that they have successfully reached Firehouse Subs by calling +1 (904) 606-5204 phone number Click down if you have unsuccessfully reached Firehouse Subs by calling +1 (904) 606-5204 phone number 7 7 users reported that they have UNsuccessfully reached Firehouse Subs by calling +1 (904) 606-5204 phone numberVp Of Corporate Communications+1 (608) 314-4935+1 (608) 314-4935Click up if you have successfully reached Firehouse Subs by calling +1 (608) 314-4935 phone number 0 0 users reported that they have successfully reached Firehouse Subs by calling +1 (608) 314-4935 phone number Click down if you have unsuccessfully reached Firehouse Subs by calling +1 (608) 314-4935 phone number 0 0 users reported that they have UNsuccessfully reached Firehouse Subs by calling +1 (608) 314-4935 phone number
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Firehouse Subs emailsrewards@firehousesubs.com100%Confidence score: 100%Supportcecily.sorensen@firehousesubs.com94%Confidence score: 94%Communication
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Firehouse Subs address12735 Gran Bay Parkway, Suite 150, Jacksonville, Florida, 32258, United States
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Firehouse Subs social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 30, 2024
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