Firestone Complete Auto Care review: My service 1

Clifford Sebastian
[3522 Ne 171st]
[North ,Miami Bch 33160]
[[protected]]
[weedyishere247@gmail.com]
[08/19/2024]

Firestone Complete Auto Care
[1 W Hallandale Beach Blvd]
[Tell# [protected]]
[Hallandale Beach, FL]

Dear Sir/Madam,

I am writing to express my deep dissatisfaction with the service I received at your Firestone Complete Auto Care location. My experience has been both frustrating and disappointing, and I hope this letter will help bring some attention to the issues I have encountered.

On my first visit to your location, I came in to have my air compressor fixed. I explained the issue to a salesman, and he informed me that a new air compressor would need to be ordered. A few days later, I was contacted and told that the part had arrived, and I could bring my vehicle in for the installation.

I scheduled the installation for a Friday, but unfortunately, the salesman I interacted with was very rude. Even worse, the air compressor that was installed failed just two days later. When I returned to address the issue, the salesman again displayed a rude demeanor and blamed me for the failure, stating that they could not find another air compressor to replace the faulty one.

Despite having paid $950, I left the location without a working air compressor, which is particularly concerning as I live in Florida, where temperatures can quickly reach 100 degrees daily. After a week of not hearing back, I filed a complaint. Ten days later, I was informed that a new air compressor had been found, but I would have to wait another week for it to arrive.

During this waiting period, I suffered from heat stress as I had to drive to and from work every day without air conditioning. I called on a Thursday to check on the status of the part, and was told that it hadn't arrived yet. The next day, I was informed that the part would be available on Friday. I took the day off work, confirmed the appointment, and dropped off my truck.

After approximately four hours, I was called to pick up my vehicle, with the salesman informing me that the air compressor had been installed. However, when I asked to confirm that it was functioning correctly, the salesman revealed that the wrong part had been ordered, and the original faulty air compressor was still in my truck. I was shocked and disappointed by this oversight. The salesman suggested I "keep my fingers crossed" that the old compressor would work.

On Saturday, the air compressor failed again, and I noticed green oil underneath my truck. I immediately called Firestone and was instructed to bring the vehicle back in. Upon arrival, the salesman admitted that the compressor hadn't worked and that nothing could be done until a new part arrived, which would take another week.

At this point, I am utterly dissatisfied with the service I have received. The delays, mistakes, and lack of professionalism have caused me significant inconvenience and stress. I simply want my truck to be fixed properly.

Please address this situation as soon as possible. I expect to be contacted promptly when the new part arrives and for my truck to be repaired correctly without any further issues.

Thank you for your attention to this matter. I look forward to your response.

Sincerely,
Clifford Sebastian