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Firestone Complete Auto Care
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Firestone Complete Auto Care Complaints 600

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11:09 am EDT

Firestone Complete Auto Care stay away from them

Funny ad but it felt like a Honda ad and was too much of a take on a movie. Not sure that anyone that sees this ad in a SuperBowl environment remembers that it is a Bridgestone tire ad.

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5:17 pm EDT

Firestone Complete Auto Care stay away from these lying scam artists

I went into the Mall of Georgia location when I noticed 2 of my tires were falling apart from the inside. This was very dangerous and that location was the closest tires shop. They did not have the size tires I needed in stock and I needed tires before I could drive anywhere. They located some tires they could get the next day but told me they were "junk" but for double the price I could get some others they could also get the next day. I wasn't excited to get "bad tires" so I called my brother in law who is a Master Tech for a large auto company, he found me 4 very good tires. I called Firestone to ask if they would put on the tires if I brought them in, they said yes. I was late and still could not get them on same day. I left the truck overnight and they were to put the tires on first thing in the am. I received a call in the am stating the "district office called them and told them it was against company policy to put my tires on because I did not purchase them there". THIS was a blatant LIE, because I called 3 other locations in my areas and all were MORE than willing to put them on for me. I feel this manger was a bully and he wanted to send me driving off on extremly dangerous tires to "show me" that I should have bought the tires he was PUSHING on me. And we all must ask ourselves, why would this company sell anything that it's managers deem "JUNK". This is our safety riding on these tires and they OPENLY express they sell junk? DO NOT GO TO THIS LOCATION< if you are in this area I would suggest the Snellville location when I called there the manager was kind, gracious and truly wanted to help. In the end I found out the reason they tried to get out of putting tires on... they had already damaged my rims and hoped to get me out of there and somewhere else before it was noticed... I have rims that I paid $3500 for and I know they were not damaged when the vehicle was dropped off. Police called to verify my rims had "fresh" damage, but Joe, the lying manager at this location continued to blame me. Stay away from these lying scam artists. Go anywhere else you will have better luck.

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10:06 pm EDT
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Firestone Complete Auto Care unneeded replacement parts

I brought my 2001 Nissan maxima into Firestone for an oil change and for them to see why my car was running rough. After my car was in the shop for almost 4 hours, they called and said I needed all new spark plugs( at 29.99 EACH), 6 ignition coils, and a mass air flow censor, totaling $1800 for parts and labor. I told them that I would like to take my car somewhere else for a second opinion. When I brought my car to another shop, the mechanic at this shop informed me that I just needed one ignition coil replaced for a total of $150 including labor. I had the other shop fix my car, and they informed me that Firestone had added 3.5 quarts more than needed into my car, he suspected that they didnt even drain the old oil, they just added more. I will never take my car to them even for a simple oil change, and anyone who reads this should do the same unless you feel like throwing all your money out the window.

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metalstacker
New Britain, US
Jul 13, 2011 5:04 am EDT

Took my car to firestone on Chestnut street in new britain, ct to have my summer tires mounted and balanced and my snow tires removed.

First they overtorqued my wheels to the point I had to go back to them to have them loosened. (i'll get back to that in a min)

The best part is they told me that I needed front and rear brakes and of course, I was in luck..they could do it for me! HA...I think not.

I took the car back and right away noticed the brakes felt like mush. This was NOT the case when i brought it in to them. I ordered new brake pads front and rear and went to go do the swap when I couldn't get the damn lug nuts to budge b/c they overtorqued them. I went back to them and had them loosened, then back home to pull the wheels and get to work. It was at this time that I realized they were full of crap when they said my fronts were 90% worn and the rears 85%. The fronts had at LEAST 50% left and the rears were at 70-80% left. At this point I had already greased the backings of the new pads so I couldn't return them, so on they went. Rest assured I will be calling the manager tomorrow, demanding a full refund AND reporting them to the BBB. I gave them the benefit of the doubt and they screwed me. DO NOT TAKE YOUR CAR THERE! They will rip you off! The pic posted is the new pads on top of the ones i pulled from the car. The bottom pads were supposedly 85% worn!

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lemonhead 601
Independence, US
May 24, 2010 11:54 am EDT

i took my car in for an oil change, @ firestone in blue springs MO. And as always they found plenty wrong with my car the tierod they said on the left side was loose and that I needed 3 tires, and on the estimate was a lifetime alignment package, I told them that I had a mechanic and would look into what they were saying. Now heres the kicker, my ac whitch has worked fine for 9 years now blows only warm air these thieves have to create work I guess. It amazes me that they get away with this kind of crap. Im going to try to meet one on one with the district manager what do you wanna bet he wont meet with me?

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4:10 pm EDT

Firestone Complete Auto Care I will never go to firestone again, that was a huge turn off for me

First time at Firestone . My godparents have a credit there. They wanted to give me birthday gift to get me new tires for my new car. Strike 1, there prices are way too expensive! I have one of the smallest tires. (93 toyota camry) Strike 2, horrible customer service no hi, hello, or be with you in a moment... Strike 3, they suck at time management they should'nt accept walk-ins if they have an attitude, and are rushung because they were closing in an hour. But i needed new tires to travel later that night. Strike 4, i drove to concord later that night, got to concord, as soon as i park my tire goes flat and is balled around my hub cap! This is the same tire i got done 4 hours ago that day! My godparents were pissed because I took a picture and showed them i could have got into a bad car accident that night! Strike 5, came to firestone with my car on a spare, showed them a picture they totally tried to ignore me and deny the situation! Finally they gave me a new tire for free with an attitude. I will never go to firestone again that was a huge turn off for me.

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2:56 pm EDT
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Firestone Complete Auto Care yes, they are a rip off

I worked for firestone for ten years i have info about them that will blow the you mind... i am thinking of telling my story to the news about them what should i do?

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Jen
San Francisco, US
Apr 19, 2010 12:12 am EDT
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Yes, you should do that. I think they did something bad to my car. I took it in on March 28, 2010 . My car is relatively new. I never had any noise backing up. After they did my wheel alignment and brake pads, those horrible noise appears. Please tell me how dirty they are?

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10:39 am EDT
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Firestone Complete Auto Care bad service/treatment

I have gone to Firestone for years and not had a problem. I had my oil changed, oil pressure regulator replaced and a sensor. My oil light had not been working. I fixed alot to the tune of $800 and 3 months later my car engine froze up on the freeway. I had a 3rd pary dealership look at the car.. the "engine people".. they said there was no oil in the car, the oil light never went on.. so thats why the engine seized. I called the number given to me when I spoke with Firestone and was told that since it was A WEEK over the 3 month warranty for an oil change, they werent at fault. When I said no.. you fixed an oil pressure regulating valve and a sensor as well.. and told me my oil light issue was fixed, whats the warranty on that? A representative of Firestone went to the dealership and "took a look".. on visual inspection he could find no reason why the oil was gone from my car. Therefore they told me they were not at fault.. and if I wanted to pursue the issue I had to have the engine torn apart and pay out of my own pocket to discover why this happened, but they were done with it and not at fault. With NO explanation why my oil was totally gone. WOW.. what do I do now?

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7:03 pm EST
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Firestone Complete Auto Care Manager

Hi im a customer at the florida pinellas county firestone on 49th street and i had a big concern about the manager working their because i saw this info in the newspaper i reported it to the district office and i dont think anything have been done because when i went back to get my car service he was still their. . Is this the type of person you all have representing your company? A manager thats suppose to be handling his self in better ways than that. . I dont really want to take my vehicles back their because im concern of where my money is goin? Or is it the company money going elsewhere. Who knows what he is doing is that good ethic's ? Well im hope every thing is taken care of now that im forwarding this message to the corprate office. . Thank your very much hope to here if something is going to be done about this behavior.

The data on this site provides arrest and booking information and should not be relied upon to determine an individual's actual criminal record. This data may not reflect charging decisions made by the state attorney's office or the outcome of criminal trials. An acquittal or dismissal of a criminal charge does not necessarily negate the validity of an arrest. To obtain the final disposition of any criminal charges, contact the clerk of the court's office.

Name: manues, gino
Dob: 3 / 2 / 1964
Docket #: 1388751
Arrest date: 1 / 17 / 2010 1:52:24 pm
Race: white
Sex: male

Name docket no. Booking date arresting agency
Manues, gino 1388751 1 / 17 / 2010 1:52:24 pm st. Petersburg police
Address city state zip code
745 29th ave n st petersburg fl 33704
Race sex dob place of birth arrest age
White male 3 / 2 / 1964 ge 45
Eyes hair complexion height weight
Bro gry far 604 240

Scars, marks & tattoos

Cell location / status spin booking type
Released - 1 / 17 / 2010 7:57 pm
Ror 2367555 misdemeanor

Aliases

Charges
Charge number: 1
Agency report number: sp10003685
Offense description: solicitation for prostitution
Statute: 796. 07 (2) (F) / m
Court case number: ctc1001244mmano
Bond assessed:
Bond amount due:
Obts: [protected]

Charge number: 2
Agency report number: sp10003685
Offense description: lewd and lascivious behavior
Statute: 798. 02 / m
Court case number: ctc1001243mmano
Bond assessed:
Bond amount due:
Obts: [protected]

2010 pinellas county sheriff's office

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CustomerServic123
Red Oak, US
Mar 01, 2012 9:09 pm EST

Very bad customer service I called in a week ago to make an appointment for oil change & tire rotation & alignment I got an appointment for 2pm and I show up for my appointment and they tell me I have NO appointment...;-(

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Arinake
US
Mar 24, 2011 6:18 pm EDT

Mileage on my Prius has never been below 50 MPG in 45, 000-plus miles of driving. Has nosedived to 43 MGP since having Firestone Champion Hr tires installed. The Hr must stand for huge reduction these are the worst tires I have ever owned. Lousy wet-road traction to boot. Stay away from these dogs.

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hartmandesign
Sammamish, US
Dec 21, 2009 10:23 pm EST

Mileage on my Prius has NEVER been below 50 MPG in 45, 000-plus miles of driving. Has nosedived to 43 MGP since having Firestone Champion HR tires installed. The "HR" must stand for "huge reduction" -- these are the WORST tires I have ever owned.

Lousy wet-road traction to boot. Stay away from these dogs...

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Keith Buchanan
US
Jul 28, 2014 1:53 pm EDT

Bought a set of Firestone Destination LE tires partially because of their $75.00 gift card rebate. They have been fairly good tires even though I had to return one for a factory defect in the sidewall. The problem is it's been a couple of months and no gift card. To file a claim I need some numbers from the original claim form. Guess where that is. Firestone has it.

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Francis
US
Apr 08, 2009 12:16 pm EDT

I took my 2000 Dodge Intrepid to Firestone on February 24, 2009 to get my oil changed. Firestone noted only the oil plug be replaced, which I did and there was a brake light out. Nothing else was noted. After leaving Firestone my car started shaking and the engine light came on. I returned the car to Firestone on February 25, 2009 the next day and was told I needed a major tune up. I then contacted my mechanic and he came out to my house and looked over the engine. What he informed me is there was a thrown rod in the motor and the motor will need rebuilt or replaced. He did tell me there was a firing engine that needed replaced but will not take care of the thrown rod. I did replace the spark plug and the firing engine. This did make the check engine light go off. What he believed was Firestone started the car with no oil in the motor. He also explained he has seen this happen many times before. I then contacted the store manager on the phone and explained. He informed me there is nothing he nor the store can do to help me. I then filed a claim with the small claims court. I appeared in court on April 2, 2009. I'm now awaiting for the judge to decide the outcome. What the judge explained to Firestone is if the engine was in that bad of shape, they (Firestone) would have let me know there was a major engine problem.

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resmini
philly, US
Dec 19, 2010 5:17 am EST

numerous complaints about service . this year i had my car towed in because it would not start . a 91 volvo i wanted them to put in a fuel presssure regulator and change the spark plugs . they refused ! because it had an oil leak . aren't they a repair center they never saw an oil leak before ! last year i brought it in for inspection they failed it because of emissions ... it is a 1991 volvo driven less than 4, 000 miles per year . there are numerous exemptions both because of age and mileage that exempts my car from emissions... THESE PEOPLE KNOW nothing and are rude and arrogant... extremely bad and ill informed, unknowledgeable service.

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CaliLiving
Los Angeles, US
Nov 30, 2014 1:01 pm EST

Firestone Championship HR's are very noisy. If you prefer not to hear the road like you're driving a car with mud tires, stay away. The hum is almost unbearable. They're cheap, but you can find better alternatives at the same price range.

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spunkybart
US
Oct 26, 2011 12:28 am EDT

7.5 hours for a state inspection and oil change. 'Nuff said...

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craiga28
aurora, US
Apr 12, 2014 12:05 pm EDT

The Firestone Champion HR tires are the worst tires I have ever had. Both rear tires blew out on me, and the front passenger side got a huge bubble in it. This was all in a year and half's time. They told me the same "you tire was flat and it compromised the sidewall" story. However my tire was never flat or below 30psi. Very brittle, fragile, horrible tires.

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dnnythms
Philadelphia, US
Dec 13, 2013 2:12 pm EST

hartmandesign, your Prius came with Low Rolling Resistance tires (LRR) as oem. You purchased the Champion HR tires, which are a performance all season tire, which is not designed with MPG in mind. The fact that you cannot fathom why you've lost MPG reinforces the stereotype of the typical arrogant know nothing Prius driver.

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9:57 am EST
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Firestone Complete Auto Care unethical behavior

I bought 4 Primewell Tires 7 days ago and after 5 days of driving on them one went flat. Brought tire back to Firestone, they said that I must have hit a curb, I did not hit any curbs or potholes, there were no marks on the tire. Firestone of Hamden, CT would not give me a new tire. Will never again service my 3 family cars at Firestone. They are a complete rip off. Their Managers of their stores are only after there SALES Bonuses, meaning that the public gets ripped off.

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95eclipsers
Los Angeles, US
Apr 12, 2013 8:22 pm EDT
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The tread separation issue Firestones had was actually determined to be Ford's fault, not Firestone, because Ford specified a tire pressure that was far too low, causing the tires the heat up too much and blow out. In any case, tire warranties do not, in themselves, cover flats or road hazards, and often times companies will sell a separate warranty that DOES cover these issues. If you purchased tires and are having a flat problem, double check your receipt to make sure you purchased road hazard coverage. Otherwise, it may be hard to prove whether or not the tire was installed incorrectly and caused a leak.

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WB Frank
Marietta, US
Dec 30, 2010 8:06 pm EST

I bought Fuzion HRi XL tires for my 2500 lb Honda Fit 8/2008 at approximately 48000 miles on the OEM. On 7/2010 I had a low speed blowout, luckily. Just like the Firestone's of old it was good old tread separation (according to Tirerack the tires were made in 2008). Thinking this a fluke or road hazard I threw the tire away, heck!
In Nov. of this year(2010) I noticed one of the front tires had the beginning of tread separation on the sidewalls. The only tire that was not effected is the tire I bought 7/2010. All of the tires bought in 2008 have varying degrees of what I call Firestone Tread Separation. One Firestone dealership I went to said that since he didn't sell these tires then he would not warranty them. Corporate in Chicago is only going with 'pro-rated' and the online store wants me to send the three tires to them @ approximately $35.00 a tire postage.
Really seems like they don't really care and the first thing out of their mouths is that it 'must be you or the fault of the car'...

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My son-in-law and I worked on his Nissan Frontier, putting on a new alternator and battery that we purchased from Checker Auto. Everything worked great for about a week, when the same symptoms re-appeared, (dead battery & guages going haywire). After taking the alternator and battery back off and taking them to Checker for testing, Checker says their part...

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2:44 pm EST
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Firestone Complete Auto Care does not report credit limits

I strongly suggest that anybody who wants to improve their credit score NOT get a CFNA credit card. I know they are the credit company who provides cards for Firestone and Plaza Tire Service. I would guess there are other companies as well. Before applying for a card please make sure you ask if it is CFNA.

The problem is this -- they do not report credit limits to the bureaus. They report your current balance to all three bureaus, but report no limit. An essential part of raising your credit score is having a favorable debt to credit ratio. This ranges anywhere from 20%-35% depending on who you ask. If you have a $1 balance on a CFNA card, your debt to credit ratio on that account is infinitely negative because you're debt is $1 and your credit limit is unreported (which is considered ZERO by the bureaus).

I sent a few letters to their customer service department, and their responses were abysmal. I paid off the card just now, and will be canceling it as soon as the payment goes through. I see no reason in keeping a card that I can't use. My credit limit is $1200 and my balance is $159 but since they don't report a limit my overall debt to credit ratio is 75%. My only other credit card has a $200 limit so it's showing my overall debt as $159 and my overall available credit as $200. It should be $159 versus $1400 which would be about 11%. CFNA refuses to do anything about it since they are "not required by law to report credit limits". So much for customer service. I'm glad I paid it off before they got any of my money.

I'm going to try to spread the word as best I can that this is a horrible practice and extremely bad customer service. I opened this account hoping to increase my credit score, and it has dropped it by over 20 pounds will all three bureaus. I've spent a couple years trying to raise my scores and this just set me back a good six months. The inquiry alone will haunt me for two years.

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10:34 am EST
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Firestone Complete Auto Care unethical/scam

I went into the Mall of Georgia location when I noticed 2 of my tires were falling appart from the inside. This was very dangerous and that location was the closest tires shop. They did not have the size tires I needed in stock and I needed tires before I could drive anywhere. They located some tires they could get the next day but told me they were "junk" but for double the price I could get some others they could also get the next day. I wasn't excited to get "bad tires" so I called my brother in law who is a Master Tech for a large auto company, he found me 4 very good tires. I called Firestone to ask if they would put on the tires if I brought them in, they said yes. I was late and still could not get them on same day. I left the truck overnight and they were to put the tires on first thing in the am. I recieved a call in the am stating the "district office called them and told them it was against company policy to put my tires on because I did not purchase them there". THIS was a blatant LIE, because I called 3 other locations in my areas and all were MORE than willing to put them on for me. I feel this manger was a bully and he wanted to send me driving off on extremly dangerous tires to "show me" that I should have bought the tires he was PUSHING on me. And we all must ask ourselves, why would this company sell anything that it's managers deem "JUNK". This is our safety riding on these tires and they OPENLY experess they sell junk? DO NOT GO TO THIS LOCATION< if you are in this area I would suggest the Snellville location when I called there the manager was kind, gracious and trully wanted to help.

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Priscilla Ragsd3
US
Feb 01, 2020 3:16 pm EST

After over 2000 dollars worth of work less than a year before done at this Firestone, I took my 2002 Ford in for the yearly inspection on March 22, 2019 There was no indication of brake problems but they said all 4 needed replacing. Over 500 dollars)I am a widow so I trusted them. Manager said I could drive the car home park it, bring it back when I could get it fixed. That is why I was in the car. Backing out, the brake gave, my foot slipped off, I hit the accelerator and crashed into their building. Instead of a 30 some dollar inspection, I got a citation, my car was deemed totaled because insurance wouldn't pay enough on an old car. I lost hundreds on rental cars. I filed a claim with Firestone.which was denied because the manager lied, saying I was told the car was unsafe to drive but I took it anyway. No one would be that stupid and I do not lie I was in the car because he said I could drive it home. I lost my car, hundreds of dollars, my independence plus the emotional trauma of all this. I had a perfect driving record, I live on a fixed income and I do not lie. Why can't I get some reimbursement from Firestone because I am suffering because of a lie. I know the manager lied for fear of losing his job. I don't want that, I just want to get a decent used car This has been a nightmare. Social care is now ignoring me. Can someone stand up and do the right thing. Claim number 2355933

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sharon343
Long Island City, US
Mar 15, 2010 1:17 pm EDT

I am on a mission to tell everyone the truth about IntegrityAutoOnline.com . I purchased a truck from them a few months ago and since I bought it its been falling apart. I had to spend so much money to fix this truck up, its not even funny. If your looking to purchase a truck from integrityautoonline.com my advice to you is don't. One of the dealers named Randy over their is such a [censored]er, He sold me crap. DONT DO BUSINESS WITH INTEGRITYAUTOONLINE.com

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msbaseball1971
Lawrenceville, US
Feb 08, 2010 10:19 am EST
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After DESTROYING my $3500 rims while replacing my tires, Firestone contacted me (only because I complained to the BBB) they set up what they called an "independent" to come view the damage to my wheels. This "independent" adjuster who is paid by Firestone didn't even come to me, he said it was raining too badly. I explained that I was working in Cobb county that day (where he lived) and he conceded and was willing to meet me near his house. He viewed my rims (after my driving 100 miles) and he did this is the pouring rain. According to "Firestone" he sent a report stating my damage was all curb damage, it didn't look fresh as there was "mud on my wheels", I mean really? Of course there was! I had an independent adjuster and a wheel shop (2)separate people look at the damage and they say it is IMPOSSIBLE this is curb damage, it is consistant with a pry bar that would be used to remove my tires from my rims, only that is supposed to be done from the INSIDE of the wheel not the outside where the rim is. A curb could not damage my rim in the places they were damaged even if one ran directly into a curb. So Firestone once again is using deception to get out of their responsibility to do their job properly without causing damage to the customers property. I think this deception is AGGREGIOUS in nature as it clearly shows they have no integrity and their actions border "criminal". After all it would be a CRIME if my neighbor did this to my vehicle, why isn't it a crime when a business who charges you money for a service damages your property and denies responsibility?

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I have brought my van in three times to them, First time : i said brakes dont feel good and are making noise, they told me it need brakes they did a rear brake service and shoes, they said it was overloaded and this was in October 2009, cost me $729.16 Second time was Nov 2009 same companit but I took all the weight out of the van as they told me that wa...

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Firestone Complete Auto Care complete rip off

Firestone is a complete ripoff. My 83 year old mom went there for a tuneup and came out with a 2400.00 bill on a credit card she didn't know sh was getting. She thought it was a loan, they told her she could make small monthly payments. They didn't tell her it was at 23% interest. Her car only has 71, 000 miles on it, they replaced the struts, shocks, brakes and a lot more. Attonery General investigators have contacted us regarding our complaint. We hope they stop them from ripping people off.

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Leer0604
Sugar Land, US
Jul 29, 2010 10:31 pm EDT

Shrimpozi, This is not Firestone, but the automotive industry i general. Firestone follows MAP (Motorist Assurance Program) which is the highest automotive regulation company in the world. All recommendations are based on MAP guidelines or recommendations from the vehicle's manufacturer. Another way to look at it in my opinion is what if Firestone did not recommend the things they do, how would you feel when an issue did occur that left you straned and no one had informed you of that potential issue? As you can tell I'm a store manager for Firestone and we see both sides of it. Firestone trains their employees and especially management staff to take care of the customer regardless of the issue. If the shocks did not fix your problem as they stated it would then you should've been reimbursed immediately for that repair. Firestone has an outstanding customer satisfaction system and I can assure you if you inform someone at their district office you would not be paying for shocks.

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shrimpozi
US
May 19, 2010 9:00 pm EDT

I think Firestone follows a business plan that exploits people's lack of automotive repair knowledge and encourages their employees to push people in to unneeded repairs. I recently took my vehicle in for them to investigate a rattle in the suspension. I was told I needed new shocks & a sway bar. The employee told me that the shocks were on sale & that should take care of the rattle-it did not resolve the problem. From dealing with them for several years I get the feeling that corporate Firestone pushes the employees to boost profits by making laundry lists of repairs that may or may not be needed. I do not trust them & I dont do business with businesses that I do not trust.

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Four Spark Plugs Four Spark Plug Wires Fuel Injector Cleaner $381.90 That's right, $381.90 was charged to change 4 spark plugs, 4 spark plug wires, and to add fuel injector cleaner by Firestone. Yesterday, December 9, 2009, my fiancee brought her Hyundai Elantra to the Firestone Complete Auto Care in Covington, KY, because her engine was running rough...

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Shopping trip to Hagerstown interrupted by a split rear heating hose. Told the mechanic/rep at desk that it was a ruptured hose and where as I had looked under the Tracker/vehicle and saw the problem. Told there was no problem, was going to get it taken care of very quickly, next car in slots, and would have a writeup on it in a moment. "Just sign here so...

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Mechanic and business rep named Sherman in May of 2008 told my wife, then fiancee Rachel Johnson that all she needed was an intensive tune-up, and charged her for it ($300), even though it would have been free because the tune-up was under warranty, based on her car still being 80, 000 miles. He then stated you didnt need a tune-up even though he charged...

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I recently started a new job in Clarksville, TN at the local Firestone Complete Auto Care. The second day on the job Scott Baker (Store Manager) leaves to go test drive a boat for three hours. WOW!! Two Days!! Was told that I would receive base plus commission once I finished my four training exercise, I did that. NO commission. Later on in Atlanta in a New...

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Firestone Complete Auto Care Overcharge/not living up to warranty

On November 5, 2006 in “Good Faith” I purchased Fuzion HRI $64.99, 40, 000 miles limited warranty tires for my 2002 Chrysler Sebring LX from Firestone Complete Auto Care @ 4920 Washington Avenue in Racine, WI. Last Saturday October 24 my brother-in-law noticed that the tread on the front tires had worn down evenly a great deal and the back tires were also on that same route. I took my car to Firestone on October 25 to discuss the problem I was having. I’m not sure of the young associate’s name but I believe it was Joel. He was so rude, telling me it could possibly be a tire rod causing this. He scheduled an appointment for me on Wednesday, October 28, but I had to reschedule to Saturday, October 31.

My uncle and I took my car in and Doug Gardner was the technician on duty. I explained to him what my concern was and what my warranty stated. He took my car in and checked the alignment told me my alignment was off. My uncle told him this would not have made the car tires wear evenly if this was the problem. Mr. Gardner came back and told me he had “4” Fuzion tires in inventory the same as mine and he could put these on my car. I told him fine. He came back and told me they did not have the tires. (If you have them in inventory, but can’t find them –I would think someone’s stealing from the company). So he told me they could put Champion HR BL $97.99 tires on my car in place of the Fuzions. I stated ok. He brings me a bill totaling $172.98 (which in the beginning I paid 190.69 for the Fuzions) was was the warranty setting in? I explained to him I was not paying that amount I have a warranty. My warranty stated I pay for taxes, stems and disposal fees. Then he stated I would pay the $83.98. After looking @ my bill instead of prorating the tire repair and replacement he charged me full price, parts and labor. I’m seeing that Firestone does not live up to their commitments/warranties. I do a weekly clean of my wheel covers and tires I noticed that all “4” of my center caps were “CRACKED”. This was not like that before I took my car in. Someone cracked my caps and I’m expecting Firestone to replace them. Maybe they were upset because of the difference in price I paid for the tires. But this is not my fault. I’m expecting for Firestone to address this problem and correct it. I’m waiting to hear from you by November 30, 2009. My back tires are almost in the same situation and I really don’t want to deal w/the Racine store again, but I’m expecting this rectified.

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miikee
US
Jul 27, 2019 11:59 am EDT

Ref: firestone Powder springs rd Marietta GA. First time I had to take my car to a shop. Went there for 2 engine codes miss fire #2 engine cylinder .Fuel level sensor high. Had it fixed but was charged 20 dollars for a 8 dollar spark plug and 160 for 80 dollar ignition coil and 36 dollars for intake gasket which were 10 dollars every were else. Then the told me I needed new valve cover cause the said oil was leaking into the sparkplug valleys. They refused to regasket the valve covers and charged me 500 dollars for new valve cover which I found on rock auto for 25 dollars. I would of done it myself but back problems and daughter needed car . So I just bit the bullet, Then I get a phone call . They told me I needed 2 catalytic converters and 1 fuel air ration sensor and 2 o2 sensors. the vehicle that entered firestone did not have these 5 codes when it came in the door. Total cost 3, 200 dollars. parts 2, 050 researched on line could get ALL the parts for 600 if I bought them. I told them on the phone I would like to see the engine codes myself . I have my own scanner. When I got to firestone they could not produce the engine codes for me. They just plain out lied to me and got caught. I didn't say nothing to them just paid for the other work and drove off. So if you ever get a diagnostics done there ask to see the results. if they say a part is bad ask to see the P0xxx code. a quick search on the internet can tell you what is wrong.

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Amberr1023
US
Mar 27, 2011 4:32 pm EDT

I went to fire stone auto center(Queensbury, NY) to get my car inspected they told me it would be 30 minutes, and it took over an hour and a half.

While doing the inspection they said I had a missing lug nut which i did not have one missing when I just had my tires serviced.

They were VERY rough on my car, they were kicking my tires off instead of removing them like they are supposed to with their hands. When they walked around my car with the tools it looked like they were scratching my car with it.

They slammed my hood down we heard it in the waiting area through 2 doors. It sounded like it cracked my hood.

They were so rude to us treating us like we were ***. They then tried saying I need over $2, 000 worth of repairs. When in fact I only need VERY minor repairs I was quoted at another place for $100 for the repairs.

It was the worst service I have ever received and I would only recommend going there if you are looking to get scammed! I would Never EVER go back to that place.

DO NOT GO THERE IT WILL BE THE WORST CHOICE YOU COULD MAKE FOR YOUR CAR & HARD EARNED MONEY!

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West Chester,PA Car Owner
US
Jul 31, 2009 1:09 am EDT

I recently brought my vehicle into this center because a starter that they had replaced less than two years ago was no longer working. Although this item is supposed to have a two year warranty, they did not honor the warranty because they claimed the broken one was covered in oil. Then, after not delivering the car when they said it would be done, as soon as i picked it up it was making a very loud metallic rattling noise. I checked underneath and low and behold they didnt even bother to put the right bolt into the starter. Keep in mind replacing a starter is a piece of cake of for a mechanic, especially on my vehicle. There are only two bolts and they simply were too lazy to tighten one of them. I had to go out and buy a new one because the one they tried to use was too short. Unfortunatly the metallic rattle continued. I brought it in about a week later and they pretty much told me tough luck. They made me wait several hours and only checked the car for about 10 minutes and said it was a "fluke" that the noise started when they worked on it. Remember this car was fucntioning with no noise before I brought it there. THEN today, a few days after I pick it up from them, there is smoke coming out from under the car. Turns out this time they forgot ANOTHER bolt. Except a much more important one that fastens the transmission to the engine! Unbelievable. NEVER EVER EVER go to this center. There are much cheaper small AND large auto care providers in the area with good reliable work. These people are theives and you are powerless to get your money back from them.

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Amrikone
US
Apr 14, 2010 3:32 pm EDT

I purchased four new tires and a warranty for my SUV from these guys. When the SUV had to be realigned repeatedly, I was told the tire was defective. Took it back to Firestone and what-do-you-know..."How do we know it's not the car instead of the tire? It's only one of the four tires and under the recommended miles before change...SCAM ARTISTS. The second you roll off their lot, they have no intention of replacing your tires...unless of course, you're going to pay them, again. DON'T BUY FROM FIRESTONE. Walk the extra mile if you have to.

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Oldfinger
US
Jul 08, 2010 1:18 pm EDT

Potenza! Let me thank you for once again giving me solace and comfort in this manner! I'm guessing I've struck a nerve somewhere and I take great delight in that! I know more about business than you could possibly imagine, my "business" is people like you! In addition to the service of my country and subsequent disability, I worked as a civilian for the treasury Dept, specifically the Internal Revenue Service. We hunt down and prosecute tax cheats among other things. Believe me we know all the tricks of everybody's trade including yours. Someday you will be audited, with the big numbers you mention like 49k operating expenses every month you'll attract their attention if you haven't already. When they call you for that audit, I suggest you take along your attorney, you'll find out what its like being overcharged for services for sure! You say I'm full of hate, I say it's more like disgust and contempt at the likes of people that gouge others for financial gain! Were you in the banking or real estate industries, my bet is that you would specialize in foreclosures! You make your money from other peoples woes, in your case under the guise of inflated auto repairs, adding charges that you've done absolutely nothing to earn! Then you say "god bless you" as if saying that absolves you of all sin, to you I say in reply "May the Devil take you"

While you're traveling down the river Styx to you proper destination, should you fall in the water, and should it be full of Piranha fish, fear not because they won't attack you out of professional courtesy!

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Don D
US
Aug 18, 2016 3:02 am EDT

Wed. the 7th of December 2011 as my wife was driving our 2002 Toyota Rave 4 the belt broke. We towed car to above mentioned FireStone. We were told originally the belt would be a $140 then the next morning a different employee called and said the cost was over $500. After much discussion they finally agreed to put on the $140 belt. The supervisor when I picked up car said that the $140 belt is exactly what he would have done. This seems simply a case of ”upping cost” at the expense of a non suspecting person. I am appalled and less than pleased. You have lost a future customer.

Firestone Complete Auto Care – Memphis
5010 Park Ave
Memphis, TN 38117
[protected]

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R.E.P
col, US
Aug 18, 2016 3:02 am EDT

Paperwork states that they check air pressure in all tires. I told in 2 and a half months ago that's a valve caps were seized up and would not come off and I requested that they would get the caps off. this was early january the paperwork said that they check the air pressure at all tires and I took for granted that they fixed the cap problem I went to firestone on february third 2012 they did my oil change and on the paperwork stated that the air pressure was 35 pounds. there was no way they check your air pressure because the cabs are still seized up. so the last 2 services they did not check the air pressure in my tires and they were paid to do the service and did not do it"

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Migel Sanchez
US
Aug 18, 2016 3:02 am EDT

Firestone Tire and Services is the worst service center I have been to. They are impossible. They have the worst customer service. They are really hard to deal with. They have no respect for customers. I was very disappointed with the way I was treated. I thought may be they have some problem with me but they treat every customer that walks through their doors the same way. Don't they know that it is because of us that they are earning a living? I wish I could do more and get them to shut down. The prices over there are so high. They are much more than what you would have to pay at any other service center. Believe me coming here is a big waste of money and time. I can't stand these people they really get on my nerves. I will never go to this service center again. Recommending this place to friends and family is something I won't do even if at gun point. Bad prices even worse customer service!

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Skyshadow7
US
Aug 18, 2016 3:02 am EDT

I purchased a new set of Bridgestone tires plus the lifetime alignment policy. I have routinely taken my car for regular tire rotations and alignments. Yesterday, I find out my tires that have less than 30k miles are wearing uneven and will need replacement in 4k miles. The reason from Firestone, my car didn't have alignments! I have paper work from all the times I took the car in and now find out that alignments weren't being done. I had my car in 6 months ago for tire rotation and alignment and not one word was mentioned that my tires were wearing uneven. Also they said the aligned it, but did NOT! I have also taken my car there many times and they say can't do the rotation/alignment because they're too busy. Come back another day. I'm sure that I've received this horrible treatment because I have this alignment policy. They want to sell it to you, but when you want service they consider you a worthless customer. I have talked to the manager and took all my receipts from the past 4 years and stated how unhappy I am with the poor customer service and now faced with purchasing new tires. He offered to give me a 55% discount on my next set of tires because of poor wear. I appreciate that, but I would not have gotten that if I had not saved all my receipts. I think they have treated me bad because I'm a female. I purchased that policy to take care of my tires and found out that I was not being taken care of at all. This is unethical business practice.

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darledge58
Richardson, US
Aug 18, 2016 3:02 am EDT

the last 2 days i have heard a humming from my chrysler when turning the wheel. i stopped into a gas station and found the power steering pump resovoir was almost empty. i took our car to the Firestone i have been doing business with for some years. i received info from the manager that the high pressure hose to the pump was faulty, AND that there were several leaks that were in the words of the Technician "Massive". The Tech suggested we replace the entire rack as there was fluid on the rack as well. i asked the Technician "could the HIGH pressure hose, when ruptured spray fluid onto the rack that it is bolted onto?" His answer was "the rack and the pump are 3 or 4 feet apart." well, this is true but not the question i had asked. when i confronted him about the word "massive leaks" telling him i replace my own oil every 2 to 4 months and i am never more than 1/2 quart low for the past 3 years, he changed his story a bit! with all this, i took my keys and ran... and will never go back. the Tech told the Night Manager that "i will Not change the pressure hose w/out changing the rack." this got me. so when i bought my own high pressure hose from a local auto parts location, the price was $27. The same hose (from the same auto parts store) from Firestone would have been $65. $190 installed. so i have saved myself $160 and my sanity by staying away from this campbell rd location of Firestone in Richardson, TX! and i think you should, too! Good Luck.

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So 2 years ago I'm in Firestone to get a wheel alignment, in a moment of weakness the Store Manager convinces me to get the 'lifetime' package. This means I should never have to pay for an alignment again & can get wheel alignment on demand (within reason I would think, once every 1-2 years...) Firestone also claims that you get lifetime tire rotation with...

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Firestone Complete Auto Care mark-up on parts and labor

I am writing with a complaint about charges for auto repair at FireStone Complete Auto Care. My car was diagnosed with needing a fuel pump assembly and a fuel filter. I was initially quoted: $513 for parts and labor for Fuel Pump I was then told by Charlene a service ad-visor that it was required they (FireStone) also replace the fuel filter which was $187.71 Parts and labor for Fuel Filter alone. When I asked why so much for the fuel filter Charlene informed me I had to pay for the part which was $61.71 and $120.29 for the labor which accounted for the high charge of the $187.71. She also told me because they had to remove the gas tank to replace the fuel filter. I then told her well if you are replacing the Fuel Pump the filter is sitting on top and you already have the part out so why the excess charge on the labor. She thought about it for a minute and recanted saying she would only charge me part of the labor for the filter since the fuel pump was being replaced. Labor for that was dropped from the $120.00 to $33.00 after a brought this to her attention. This discussion took place close to closing on yesterday 9/23/05 on and off between 4:08 and 5:47 pm. I thought the prices were a bit high so called a few places including the Dodge part to confirm prices and prices just were not adding up to what it would cost to replace the fuel pump and fuel filter. I called her today 10:30 am or so 9/24/09 to see if FireStone had began work on my car she informed me the fuel pump was in place. Intending to cancel and have my car moved else where but the work but she informed me the work was already done. I asked for to see my old parts and also asked for a detailed bill to justify parts and labor for fuel pump and filter. The engine size was incorrect and the mileage was at least a 100K miles off. I requested the boxes the new parts had come out of that went onto the car. The parts were purchased from Car Quest and I called a local Tacoma CarQuest to find out what real price for the Fuel Pump Assembly and Fuel Filter cost. I was informed by car the CarQuest staff located on 72nd in Tacoma [protected] the price for: Electric Fuel Pump Assembly $187.00 part number E7113M Fuel Pump $23.99 part number R86523 Compared to FireStone charged me $370.78 for the Electric Fuel Pump Assembly and $61.71 for the Fuel Filter. The staff at CarQuest informed me that sometimes a auto repair shop charges a 25% mark up but he was shocked when I told him the price FireStone invoiced and charged me for the product purchased/ordered from CarQuest. He also said it appeared that FireStone charged me 50% to 100% markup and suggested I bring the concern for the overcharged product to the FireStone's Officials.

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About Firestone Complete Auto Care

Screenshot Firestone Complete Auto Care
Firestone Complete Auto Care is an automotive service provider with a history dating back to the early 20th century. The company offers a wide range of car maintenance and repair services. These services include tire sales and installations, oil changes, brake services, battery replacements, alignment, and engine repairs. Additionally, Firestone provides routine maintenance and vehicle inspections to ensure that cars are operating safely and efficiently.

Customers can also purchase tires directly from Firestone, with a selection that accommodates various vehicle makes and models. The company's website features a tire finder tool that assists customers in selecting the appropriate tires for their vehicles based on size, brand, and driving habits.

Firestone Complete Auto Care operates numerous locations across the United States, making it accessible for vehicle owners in many regions. Each location is staffed with certified technicians who are trained to handle a variety of automotive repair and maintenance tasks.

The company's website offers the convenience of online appointment scheduling, allowing customers to book services at their preferred time and location. Firestone also provides information on current deals and discounts, which can be beneficial for customers looking to save on automotive services.

Overall, Firestone Complete Auto Care aims to serve as a one-stop-shop for vehicle owners in need of maintenance, repair services, and tire purchases.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Firestone Complete Auto Care. Make it specific and clear, such as "Incorrect Billing at Firestone Complete Auto Care" or "Poor Customer Service at Firestone Location."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as the quality of service, professionalism of the staff, timeliness of the service provided, clarity of communication, and any issues with the products or services received. Include specifics about any transactions, such as dates, amounts, and services or products involved. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Firestone Complete Auto Care. Explain how this issue has personally impacted you, whether it be through time lost, inconvenience, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or evidence that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Firestone Complete Auto Care, whether it be a refund, repair, apology, or any other form of redress.

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Overview of Firestone Complete Auto Care complaint handling

Firestone Complete Auto Care reviews first appeared on Complaints Board on Aug 5, 2006. The latest review Horrible Product / Horrible Service was posted on Nov 5, 2024. The latest complaint Rear drum brake shoes adjuster and brake drum placement was resolved on Apr 23, 2023. Firestone Complete Auto Care has an average consumer rating of 1 stars from 618 reviews. Firestone Complete Auto Care has resolved 50 complaints.
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  1. Firestone Complete Auto Care Contacts

  2. Firestone Complete Auto Care phone numbers
    +1 (800) 367-3872
    +1 (800) 367-3872
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    +1 (615) 823-6093
    +1 (615) 823-6093
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    +1 (800) 752-0379
    +1 (800) 752-0379
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  3. Firestone Complete Auto Care emails
  4. Firestone Complete Auto Care address
    406 Gallatin Ave., Nashville, Massachusetts, 37206, United States
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  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 05, 2024
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Firestone Complete Auto Care is ranked 23 among 493 companies in the Auto Parts and Repair Stores category

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