Firestone Complete Auto Care’s earns a 1.3-star rating from 618 reviews, showing that the majority of vehicle owners are dissatisfied with maintenance and repair services.
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Pitiful and awful scheduling experience
So I've been noticing a slow leak in one of my tires that I got from Firestone a while back, and I decided to set up an appointment for 4pm today using their online booking system. They sent me an email that said they'd get in touch if they couldn't make the appointment work, but I didn't get any call or email from them. I went ahead and drove down there to get my tire checked out as planned.
When I get there, the woman at the desk tells me they can't look at my tire today and goes on about how the online booking isn't reliable. She even said she wishes more people would complain to the corporate about it. I told her I drove for 20 minutes just for this, and she just says they don't service cars after 3pm on Sundays. That's just ridiculous! Now I'm stuck with a tire that might go flat overnight and I can't do anything about it until tomorrow. Guess I'll be taking my business to NTB instead. What a waste of time this was with Firestone.
If i could give 0 stars i would
I thought things were gonna be alright at first, but man, it turned into a total nightmare. They promised me I'd get free tire rotations at any Firestone or their partner shops, but when I hit up the first one, they tried to bill me for it. So I went back to the place where I got my tires, and they took forever, like 2 and a half hours more than they said it would, for something as simple as rotating my tires. And get this, they didn't even need to take the wheels off.
But it gets worse. I gave them another shot, right? And it turns out they totally botched the job before. They cross-threaded and wrecked the bolts on three of my wheels. So basically, they messed up three out of four tires. The guy in charge comes over and says they'll fix it "next time." Can you believe that? He was cool with me driving off with my car in that condition.
And if you think that's bad, their customer service is a whole other level of terrible. They say they'll call you back in two days, but it's like you never existed. I called them three times, and they had no clue about my previous calls. It's like they don't care about our safety at all, not just their customers, but everyone out on the road. Honestly, dealing with this company has been one of the worst experiences ever.
Unhelpful
So I had a pretty bad time with Firestone recently. Took my car in cuz the check engine light and ABS light were on. They gave me a work order that was basically blank and left a voicemail to call them for an update. When I called, the person on the line kept putting me on hold to find the right mechanic to talk to. It took three tries before they finally talked to me and even then, they just read off the mechanic's notes. They didn't give me much info, just said "there's nothing we can do" and wished me a nice day. I called back later to try and get more details, and the next person I talked to was pretty rude, acting like I was bothering them by calling again. They told me in a snappy way that there was a recall on my car and basically said it wasn't their problem and I should just go to a dealer. Honestly, it was a really frustrating experience and I'm not planning on using Firestone again.
Firestone must be investigated by the government for malpractice, they hurt too many
So I went to the Firestone shop on E Main St in Spartanburg SC cause their reviews seemed alright compared to other Firestone places. Big letdown though. I needed to get my car's door handle replaced and after I dropped it off, they call me a few days later to come get it. What do I see? A green door handle on my silver car. Looked terrible. They say they don't do paint jobs and I'd have to get it painted somewhere else. On top of that, I notice a check engine light on the dash that wasn't there before. I mean, who gives a car back with a check engine light and no heads up about it? I wasn't about to take my car back to them, feels like they do this stuff on purpose, maybe to get more money out of folks. And they left this sticky, gluey mess on the car that wouldn't come off, even after a car wash. Ended up having to get a car wash guy to scrub it off, and it pretty much scratched up my car. They couldn't even bother to clean the car before giving it back to me. And the price they charged? Don't even get me started. Just stay away from this place. Seriously, someone in charge needs to look into what they're doing over there, they've done enough damage to people already.
Dishonest evaluations regarding services needed
So we moved to the area and decided to give Firestone on University in Durham a shot for our car needs. The first time we went in was for a regular inspection. They told us our car wouldn't pass unless we got our passenger mirror, which had a small crack, replaced. Thing is, our car's been passing inspections with that same crack for the last 8 years. We paid for the inspection but ended up getting it passed somewhere else without any issues.
The second time we went there was for an oil change. They called us up asking if they could check our brakes, even though we hadn't noticed any problems with them. After the check, they said we needed new rear brakes. We decided not to get them fixed right then. But when we got our car back, the brakes started making this loud squealing noise that definitely wasn't there before. We brought it up with their customer service, but instead of helping us out, they got all defensive, asking if we were saying they caused the problem. Honestly, it seems like they did, but after that kind of service, we're not going back. No point in dealing with a place that doesn't take care of its customers.
Oil change "massive oil leak" fraud at this store
My vehicle manual states Synthetic oil will last [protected] miles. I like to get the oil changed every [protected] miles. I had put an additional 5298 miles on my vehicle so its time. My check engine light is on due to a inoperable sensor in my fuel tank, totally not related to this "oil change" at the Firestone on 819 Retard Dr. in Oxford AL. My appointment...
Read full review of Firestone Complete Auto CareMy truck was damaged while being service at firestone claim# 2767792 - daniel
My truck was damaged while being services at Firestone location in Flower Mound, TX on Justin 407 road. I reported the damage to the service manager which came out took pictures and suggested I get a quote at a local body shop. I presented the quote as requested and was advised a claim was open. I have following numerous times with Firestone and was told...
Read full review of Firestone Complete Auto CareThe complaint dept and a poor quality oil change
I had an oil change in texas, and got about 1200 miles home to california and my low oil lite came on. I made a complaint and my claim is not being handled in a timely manner and the rep on my case is not a very good team player. He does not return phone calls emails, voice msgs, nothing, to either myself or the dealer fixing the problem their technicians caused to. Currently the dealer is ready to press on with fixing my truck but we are on hold now, waiting almost a week for this inspector. I see that your complaint rate is worse then this guys so i'm not expecting too much at this point. Maybe the public will see it. Y'all suck
Complaint #[protected]-c
Claimed loss: approx 17K and rising. requires a new engine and undercarriage panels
Desired outcome: cover everything. credit card for the oil change, rental car, service received from tow it the undercarriage panels and whatever else they say is wrong.
Confidential Information Hidden: This section contains confidential information visible to verified Firestone Complete Auto Care representatives only. If you are affiliated with Firestone Complete Auto Care, please claim your business to access these details.
Charged twice for labor
I scheduled to have a right low beam light replaced due it was out.. Only the low beam we out, high beam and the yellow light worked fine! I went to the location at 4221 E WT Harris Blvd Charlotte , NC 28215 on 1/3/24 My appointment was at 4:30. I normally get service at my dealership but had been in on 1/2/24 for an oil change/brakes and rotors and could...
Read full review of Firestone Complete Auto Carealignment
I purchased your lifetime alignment about one year ago. I been to your shops 7 plus times within the year because my SUV, 2012 Ford Escape, is not aligned and the steering wheel is to the left about two ticks. The front right tire and passenger rear right are in the red when they give me the alignment printouts. The last time I went was around 12-05-2023 and that's when they said they had to place shims on it but did not have them for my Ford Escape. I feel and have proof that the alignment was never done and I paid for the lifetime service for nothing when they never aligned my vehicle. Could I ask for a refund? My bank said I needed to talk to you first... Glenn Brown [protected]@hotmail.com
Claimed loss: Other shops said they were supposed to place "shims" inside the wheel to complete alignment
Desired outcome: refund
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Brakes installed in october 2023 on my car - brake light remains on and drains battery
My MB GLK 350 was towed to Firestone Monday December 11th after discussing with James on Saturday Dec 9th. and reported the brake indoor light on my dash was staying illuminated and the brakes are very "tight" as well as (after hitting a pothole - the brake lights in back of car remained on and I could not turn them off) thus the battery drained making car...
Read full review of Firestone Complete Auto CareWent in for oil change and mechanics cracked my oil housing
I went in for an oil change 11/28 that cost close to 100$, the following day 11/29 I noticed oil leaking onto my driveway, which did not happen before. on 11/30 I went into the shop to ask them to check it out. I was then confronted by matt who stated "the oil housing is cracked and its very common", then stated I will contact you with a good quote on to...
Read full review of Firestone Complete Auto CareWheel alignment and balancing dtd in November 28 2023
The three tires were balanced but the 4th left rear tire was not balanced. Mechanic claimed the special wheel stud was stucked and cannot get the tire out. I was given about $215.00 to fix it. So many years the car is being serviced with no issues and suddenly the special stud does not work on the fourth tire but worked on the rests of the tires. Maybe in previous wheel balancing the stud was not properly inserted or placed, over tightened or put incorrect special wheel stud.
The same thing happened on the same day when oil filter was not replaced by which the mechanic claimed he did. After showing the proof, he finally acknowledged he forgot to replace the filter, therefore they replaced it.
The complainant name is : Bernardo B. Calimlim with an email: [protected]@yahoo.com
Claimed loss: $215.00 or more
Desired outcome: I want to get the problem fix at no cost on my part including a new special wheel stud.
Remove & replace crank main seal cove: gasket rear/remove & replace exhaust manifold-left
On 09/11/23 03:55PM. I had company to do a complete Vehicle Inspection. They said that the vehicle needed a bearings and seals job. Remove & replace Crank Main Seal Cover: Gasket Rear. Then later on they called me, and said they need to remove & Replace Exhaust Manifold to complete getting the transmission back in. When they called me on 09/23/23 said my...
Read full review of Firestone Complete Auto CareService
Dear Sir Gary Garfield, CEO. My name is Daniel Glosky. 11/20/2023 This is a up date about my (FIRESTONE COMPLAINT). First of all I would like to say thank you to Mr. Gary Garfield, CEO, for what he did not do. Help me. We desperately need our car my wife and I have been calling and getting no where, So on Wednesday 11/15 I called again it was 10am. I...
Read full review of Firestone Complete Auto CareAuto repairs... (this is more for my understanding why an action was not taken).
While out of town, I started having an issue with my suv, the mechanic told me it was my actuators. On returning home I took it to firestone for a diagnostic engine analysis and complete inspection plus. It was actuator door problem plus coolant leaks etc. On 10-03, 2023 I dropped it off for repairs.
I was told it would take 2 weeks, because the dashboard had to be removed to get to actuator doors. On 10-25-2023 I was called that it was ready. My bill was $2,568.32, I paid it. Then I was told i'd still hear clicking cause the doors were hitting the heater box, it would be about $2,000+ to repair that, because the dashboard would have to be taken out again to get to heater box... Why didn't they call and tell me and do the heaterbox when they had the dashboard out to fix the actuators?
Thank you, ossie merriweather
Tire which is old; and stating tires were not available
tires purchase First Issue; On 11/08/23 about 4: 00 PM my SO got a flat fire near Fort Collins, Colorado, the tow driver said "I can tow you to the Firestone location" for free. Which he did and she got one tire replaced (they were planning on doing both fronts, but apparently only had one tire). They then made a list of issues (battery bad, brake needed...
Read full review of Firestone Complete Auto CareService
Dear Sir Gary Garfield, CEO. My name is Daniel Glosky 308 Ottawa dr. Bolingbrook, IL 11/11/2023 VETERANS DAY I am an 85 year old Veteran and my wife is 79 years old and we both need doctor’s care we have appointments to go to. I have appointments with the Hines VA hospital. We desperately need our car, we live in a suburb and there is little public...
Read full review of Firestone Complete Auto CareI wanted new tires asked for destinations got much higher priced ones I said stay under $175.00 these tires were $232.90
I needed new tires had appointment for Tuesday they squeezed me in same day Saturday I talked to woman on phone told her I wanted to stay under $200 per tire like around $175.00 took my jeep there it was the last vehicle they did I was tired and just wanted to go home the tires they put on were not the destinations I wanted which were$177. Each they were duelers @$243.90 each I'm upset to say the least.shisters
Claimed loss: $210.
Desired outcome: Discount for putting wrong higher priced tires on after I told her what I wanted.
Tire repair
On 11/03/2023 I went to Firestone for a tire repair. My wife left had a slow leak in the left front tire. I could here air coming out in the middle of the tire they put a plug in the tire and showed it to me. Then after 10 minutes I was told the tire needed tdo be replaced. The tires have 18.000 miles on them. I wanted the old tire to contact Firestone to see if there was a warranty since the tires only had low miles. Roy refused to give me the tire. I called tfhe next day and asked him if I could come down to pick up the tire. He said the tire was not there and that it was disposed. He then offered me 10.00 dollars back. I knew then something was wrong very very shady. I feel I was taken advantage of. I called my Credit Card company to dispute the charge. I hope we can resolve this the right way. Carmine Santopolo.
I knew when Roy said the tire was disposed that something was wrong. Then he said I will give you 10.00 dollars back. I know there was nothing wrong with the tire they put the plug in. The Mgr Roy is a very shady person. A firestone Rep should look into this. Carmine Santopolo.
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About Firestone Complete Auto Care
Customers can also purchase tires directly from Firestone, with a selection that accommodates various vehicle makes and models. The company's website features a tire finder tool that assists customers in selecting the appropriate tires for their vehicles based on size, brand, and driving habits.
Firestone Complete Auto Care operates numerous locations across the United States, making it accessible for vehicle owners in many regions. Each location is staffed with certified technicians who are trained to handle a variety of automotive repair and maintenance tasks.
The company's website offers the convenience of online appointment scheduling, allowing customers to book services at their preferred time and location. Firestone also provides information on current deals and discounts, which can be beneficial for customers looking to save on automotive services.
Overall, Firestone Complete Auto Care aims to serve as a one-stop-shop for vehicle owners in need of maintenance, repair services, and tire purchases.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Firestone Complete Auto Care. Make it specific and clear, such as "Incorrect Billing at Firestone Complete Auto Care" or "Poor Customer Service at Firestone Location."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as the quality of service, professionalism of the staff, timeliness of the service provided, clarity of communication, and any issues with the products or services received. Include specifics about any transactions, such as dates, amounts, and services or products involved. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Firestone Complete Auto Care. Explain how this issue has personally impacted you, whether it be through time lost, inconvenience, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or evidence that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Firestone Complete Auto Care, whether it be a refund, repair, apology, or any other form of redress.
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Overview of Firestone Complete Auto Care complaint handling
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Firestone Complete Auto Care Contacts
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Firestone Complete Auto Care phone numbers+1 (800) 367-3872+1 (800) 367-3872Click up if you have successfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number 0 0 users reported that they have successfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number Click down if you have unsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number 0 0 users reported that they have UNsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number+1 (615) 823-6093+1 (615) 823-6093Click up if you have successfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number 0 0 users reported that they have successfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number Click down if you have unsuccessfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number 0 0 users reported that they have UNsuccessfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number+1 (800) 752-0379+1 (800) 752-0379Click up if you have successfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone number 0 0 users reported that they have successfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone number Click down if you have unsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone number 0 0 users reported that they have UNsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone numberPhone support
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Firestone Complete Auto Care emailssocialcare@bfrc.com100%Confidence score: 100%Supportaccessibility@firestonecompleteautocare.com77%Confidence score: 77%
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Firestone Complete Auto Care address406 Gallatin Ave., Nashville, Massachusetts, 37206, United States
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Firestone Complete Auto Care social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024
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