FISGlobal.com / Certegy’s earns a 2.7-star rating from 224 reviews, showing that the majority of financial service clients are somewhat satisfied with payment processing solutions.
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declined government check
I took my son to Wallmart to cash his SSI check. The clerk ran the check through twice, declined. He had proper ID. The reciept states as follows"we cannot cash this check.our decision was based on onformation provided by certegy check services inc.the fair credit reporting act gives you the right to know what is in your check transactions file at certegy.you have the right to a free copy of your file from certegy if you request it within 60 days.if you find the info in the file inaccurate, you have the right to dispute it with certegy. reason;3 was at the top.My son is on SSI due to Asperger's, never has worked, doesnt have credit or bank account so how can his government check possibly be declined?I ended up taking him to Speedy Cash-filled out an application and the 2 checks were cash.Whats up with that? This is some kind of scam on certegys part.This is totally unacceptable and makes no sense at all. I have never heard of this credit agency before, they should not be allowed to operate in the state of CA. I will be awaiting a response to this issue. Deborah Wolter
The complaint has been investigated and resolved to the customer’s satisfaction.
declined payroll check
My husband and I received his paycheck in the mail. We went to Wal-mart to cash his check. He has cashed them there before. The check declined. We found out they are using a service called Certegy. We call the number on the little stub they gave us and we are told, by a robot, that there is no derogatory history that isn't allowing the payroll check to cash. Something about the check fits a profile.
The recording asks if we have further questions and we responded yes. The robot hung up on us anyway.
I don't know who this company is, but this is absolutely unacceptable. They have cashed these checks in the past. We don't go use Wal-mart often, but we are in need of groceries and items that are necessary at home and we are unable to purchase them. This check is drawn on an out of state bank, so going thru a regular bank isn't an option. It would take 2 weeks to clear the funds.
Who is Certegy? Why can't you speak to a real person, and why do companies such as Albertson's and Wal-mart use such an unreputable company?
The complaint has been investigated and resolved to the customer’s satisfaction.
Like countless others, I was denied check cashing at Walmart due to Certegy's determination it was fraudulent. This was a check from a national insurance company servicing 46 states and DC. I've been receiving a check similar to this particular one from this company every two weeks for over 14 years and have never been questioned as to it's legitimacy.
Also like others, I was embarrassed and fail to understand their directive to "take it to another check cashing facility." It's obvious they are not in the business of helping, but will drive customers from the very businesses in which their scanners are installed.
They Suck Wasted My Time & Gas Trying To Cash A Check F--k Certegy. Walmart As Well.
inability to speak to a live certegy personal
I need to contact a live person to set up a payment plan for all my returned checks my bank charge my for, I realize I am responsible for my debts, but I can't pay them off all at once. So give me the address for ask-certegy collection department and let me talk or write to someone who will work with me so I can pay off my debt to ask-certegy, and they can...
Read full review of FISGlobal.com / Certegy and 15 commentsedd risk check???
About a week ago I went to Walmart to the vision center department to get some lenses, but had some trouble with my transaction to be approved, I had to called twice the Certegy Check Services # [protected] and finally on the second time they approved it. Well today I went to the Service Center to cash my Unemployment check for $475.00 and was unable to do it, I called the Certegy Check Services again and they told me they were unable to authorize my transacion based on that the check I was holding from the State of California, The Employment Development Department it was a risk check... and in the future checks I get or issued will have 50% probabilities to be denied. Can u believe this? This is very frustraiting and definetly I don't agree with the way they do bussines.
The complaint has been investigated and resolved to the customer’s satisfaction.
WELL MY DEAR IM SORRY THAT CERTEGY WOULD NOT TELL U WHY ..BUT I WILL.. THERE R THEIVES OUT
THEIR WHO USE THOSE NUMBERS..ON THE STATE CHECK, , 2 DEFRAUD THE STATE EVERY DAY IN EXCESS OF 100 000.00 ADAY NO JOKE.. THE IS THE ONE WHO NEEDS 2 CHANGE THERE WAY OF PAYMENT..
SINCERLY THE REAL IN THE KNOW AND UNFORTUNATLEY IN THE WIND
Last night I went to a local Walmart store to cash my EDD checks for the previous 2 week period. Two checks for $380. I was told by a Walmart employee that they could not cash a check from the State of California based on the info provided to them by Certegy Check Services, so I had to scramble around town at that late hour (about 8:15pm) to find a Check Cashing place, where I would be twice the $3 check cashing fee that Walmart advertises.
The next day I contacted Certegy and talked to both a customer service rep and a supervisor in the same department. They told me simply that the check--and not my identity or past check history--were the cause of the decline. They told me that the EDD check fit certain "patterns" that their computer looks for in detecting fraud or identity theft. I found it hard to swallow this crap as these were truly state checks that I have cashed for the last 3 years at check cashing places, Union Bank, Bank of America, and US bank. I asked them, because supposedly, according to the Fair Credit act, I have a right to know what it is that they think they know that specifically caused the decline. Certegy stated that the "check patterns" looked for are "proprietary" and that no one knows them and those who mioght know won't disclose them to me! So in other words, I was declined based on some phantom "patterns" in a government check, based on the decisions of a MACHINE operating on secret or unknown programming---which means I have no effective means of recourse. I mentionned that even in American jurisprudence, an accused person has the right to face his accuser--but not with Certegy. With Certegy the computer reigns, a man is reduced to a dependent, slave, and has no way to clear himself or even know the reason that his reputation is sullied in the largest retail store in America. This is very frightening to me and should be equally disturbing to everyone reading this, that Walmart has given decision-making power over the lives of its customers to a machine whose program is secret between a few and a mystery to most---and is completely fallible and INACCURATE as it was in the case of my measley EDD Unemployment Benefit Check. But above all, Certegy itself, must be seen with the highest level of suspicion and distrust.
denial check cashing
I went to Wal-Mart today to cash my state tax refund, when the check was denied. Mind you, I cash checks every week for child support at Wal-Mart with out any problems. I was given a little slip of paper and told to call the number listed on the paper. When doing so I was run thru a series of automated mumbo jumbo that made no sense as to why I was not allowed to cash my check. After 1 hour on the phone I finally got to a human. She asked me some personal info and then told me that this decline was nothing I did but it was to protect my identity and Wal-Mart against fraud. She asked for my SSN and my drivers license and my DOB, she also verified that it was a US GOVT check and it was valid. I was happy to know that someone was watching out for little ol me. She then told me she would add me to the VIP list and that it would be 15 minutes before I could cash my check with out any issues. WELL! I waited 1 hour and then tried again, FAIL! I get the same piece of paper, and this time I am not as friendly with them. Upon another hour on the phone, I am told that what she did has no effect on my cashing ability at Wal-mart. I was told that since someone has already cashed a check some where else in the US close to the amount (not exact) of my check, I would not be able to cash it. That since over the last 13 months of check cashing I had not cashed a check equivalent to the 1 in my hands now, and that over the last 13 months I have cashed well over the amount however, not in 1 single transaction. And the fact that the US GOVT issued me this check has no meaning to this company. I was talked to like I was a common criminal who is printing these checks in my bathroom and trying to pass them off as the real deal. Needles to say, Wal-Mart was unaware of this, (or the people at mine) they were very upset and said there should be some sort of signage that states they could attempt to cash your check, however this crap-shoot of a check service may decline you since they feel like they run the world of checks. On another note, If you google them, all you can find is complaint after complaint...I think Wal-Mart needs to rethink their business partners.
The complaint has been investigated and resolved to the customer’s satisfaction.
I got the same thing today and the woman behind us said she called Certegy and they "overturned" the security decision and said for her to try again. She was denied the second time too and over the phone I was told that they cannot overturn those decisions and that I was out of luck since it checks for fraud and "sometimes" good checks get flagged as fraudulent. wtf! I was told to go to the bank that issued the check..uh...THE UNITED STATES TREASURY? Idiots!
My sister when to Walmart today to try to cash a State check and was also denied. She's also been cashing these same checks for almost a year with no problem. Got the same slip of paper to contact Certegy.
denied cashing of payroll check
I could not make it to my bank before it closed so I took my payroll check to Wal-Mart to have it cashed. The company Wal-Mart used for check cashing is Certegy Check Services. I was greeted and served promptly. Then after some information was taken and my check ran thru I was told that it could not be cashed. I was told that it was because some information regarding a change of name. The only thing I could think of was I had been married in the past four years. After reentering the information the teller was denied again. I was told to call [protected] to speak with customer service. Customer service told me that Wal Mart had cashed to man fraudulent payroll checks and that mine was one that was marked as do not cash. Never had I tried to cash a check there before so how could my information have a been denied for fraud? Customer service apologized but said to use another institution for my check cashing. I will never again use any other institution but my own bank. I will not be treated as if I had been the person that took the checks. Don't advertise for services that you will not offer all customer. That is discrimination.
The complaint has been investigated and resolved to the customer’s satisfaction.
Certegy is a Total joke!
A friend sent m me a WALMART MONEY ORDER, purchased at a Walmart in Texas. I tried to cash it at WALMART in Illinois and it WAS DENIED!
Walmart check is a joke. They act like THEY are cashing your checks and they are not. Certify does it... Errrr, denies it I should say.
I later tried to cash an 1800 check, from a well known, worldwide company worth 30 billion and IT WAS DENIED for reason #2 (the "we just don't want to" reason), LOLOLOL
So i called Certegy and told them i wanted ALL of my information removed from their system since they aren't cashing any of my checks, our even the Walmart issued money order. Of course the lady answering the phone was probably in a sweat shop in the Philippines. I could hardly understand a word she said. Now i believe my information is at risk by Certegy since they hide from consumers in the USA.
And lastly, i asked the lady at Walmart how many checks she has ever cashed, through Certegy, for over 1500 dollars. She said NONE!
Walmart does NOT cash checks up to 3000, like they say. Its just another pretty sign on the wall that deceives Walmart shoppers
Keywords Walmart Check Cashing Denied - Certegy Denies Check Cashing, [protected]
It happened to me today too at Walmart 8/25/2010. I called [protected] and was informed that there were no fruadulant checks written in my name. It was a preventative measure and will not effect check cashing in the future. Also that the amount exceeds established guidelines. Which was even more confusing since I cashed a payroll check for $1090 2 weeks ago. This company is full of bologna and I am surprised a company like Walmart would go through a company such as Certegy to assist there passengers. They did not cash my check for no valid reason. RIDICULOUS!
I had exactly the same issue. The lady kept asking me for my maiden name as my married name apparently didn't work with my social - which is completely false! When I called Certegy they said there had been fraudulant check cashing in my name on their system and that I would have to try another institution that did not verify through Certegy. I have never posted or cashed a check that was not mine or a government check in my name also - CERTEGY IS USELESS!
AMSCOT is great with government issued checks in Florida.
decision to decline check
I visited a walmart on 1/17/2010 to use thier check cashing services. i was declined for no apparent reason. the check i was cashing was from the employment development department in the state of california. david the customer care (ha) person explained to me that certegy check services had 3 guide lines for refusing a check and that i came close, not met but close to one of those guidelines. when asked which guideline that was i was unable to receive an answer. this is the most unprofessional financial service i have ever come in contact with. i was also told that there was no negititve activity in my name, so i was randomly chosen to be declined. beware i was cashing a state drawn check and not trying to purchase anything with a personal check.
The complaint has been investigated and resolved to the customer’s satisfaction.
check cashing decline
On 01/16/2010, I went into my neighbor Walmart's to cash a check issued to me from the Pennsylvania Department of the Treasury. I presented my Driver's License as the form of identification; however, I was also required to enter my SS# into the keypad at the service counter (twice). Upon request, I also state my date of birth, and my Driver's identification number was entered into the service computer. After all this data was submitted, the clerk informed me that the check could not be cashed and gave me a printout from the register/computer with stated We cannot cash this check. Our decision was based on information provdied by Certegy Check Services, Inc. The Fair Credit Reporting Act gives you the right . . . I did not apply for credit nor did I request a Credit Report or give any entity permission to view or obtain information from my credit report, and report any findings thereof.
I believe my right of privacy has been violated; I have been humiliated in the presence of store personnel including the manager who happens to be a personal acquaintance of my children. I frequent this site no less that three times per week - I am embarrased to return to this store. In addition, the representative who answered my call to [protected] (Allan) refused to elaborate the definition of "REASON: 2" for the decline to Walmart to cash my check other than to say it was a "RISK".
I want a thorough explaination for the decline, which caused me a hardship: I was almost out of fuel and took a chance traveling to another facility to cash my check with my disability.
Please address your correspondence to Marie Lipscomb, 2556 Linconia Ave., Trevose, PA 19053. I can also be reached at [protected].
The complaint has been investigated and resolved to the customer’s satisfaction.
That's funny, the very same thing happened to me today.
Kenneth Hard
kenydelia@hotmail.com
scam
I have been a customer of the local Publix stores for numerous years and have written numerous checks and never had a problem until 01/09/2010 when I attempted to write a check in the amount of $51.00 at the customer service desk as I do very often so I dont hold up the lines at the register and was told I was declined due to Certegy which was VERY EMBARASSING. I called Certegy and got nothing but a run around. Why now is my check no longer good enough for your company? I have checked Certegy out and found numerous complaints, class action law suits for theft of information and fraud. As long as Publix is using Certegy and my checks are not good enough for you I will refuse to shop at Publix and will be notifying people by word of mouth and using my online resources to tell everyone not to shop there until you stop letting Certegy make your business decisions for you.
The complaint has been investigated and resolved to the customer’s satisfaction.
I tried to cash my check at walmart in Bolivar it declined my check also, I tried to load it on my debit card, which is a Walmart card, I was embaressed to it was a Government check, I have never had a problem cashing my check there until today...Concern Citizen...msphoyle@hotmail.com Pauline Hoyle
denied check cashing
On December 26, 2009, after waiting til after christmas to receive a state unemployment check, I went to Wal-Mart to cash it. I have done this for months since being laid-off from work. I was denied. Was given a number and address to call or write to request information on why I was denied. I called twice and never spoke to a human, all automated. When I put the transaction number in the first call, I was told it was not valid. The second call I was given a very unclear explaination. There is a reason code number on my receipt of denial handed to me by Wal-Mart upon denial that day. I've had to look at the complaints from others on the web to find out what the code meant. I am proceeding to write them to request the denial explanation in writing. I will advise later how this attempt concludes. From what I experienced and I'm sure others have as welll, Certegy is out of control.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been cashing my payroll checks from the same company for almost a year at my local Wal-Mart. I started working every other Saturday, and now the so called 'fraud prevention department' is declining my P/R checks because the extra $75 is an 'abnormal discrepancy', or at the very least that's my best guess based upon their vague reasoning. Twice in a row now, with the same excuse, "We can't override the rejection, our fraud department won't let us. Cash your check somewhere else." And so I did, not without complaining to Wal-Marts' money center, which was a complete waste of time. Talked to some overseas person that could barely speak English, and was reading from a script. Horrible service all the way around.
To whom it may concern
my check was declined at dollar general what check number do u have on file
i want to get it paid so i cn write checks at dollar general again
margaret mckinney
Today I went to Walmart in Taunton Massachusetts to cash my paycheck. I was also declined and given an automated BS reason stating basically since it's the first time I have cashed a check at Walmart I can't cash a check at Walmart? WHAT? This company is a crock and has clearly caused tons of aggravation and embarrassment to millions of consumers. Companies that use Certegy are paying Certegy to lose business! Something needs to be dine how long can people continue to be given the run around. Has the better business bureau gotten involved?
Well I have been to Wal-Mart to cash a check that I had gotten back from the college that I was attending and the cashier tried to cash it but it wouldn't let her so it spit out a piece of paper with a # on it for me to call, so I did and the lady from Certegy told me that she could not override mine either. But she also scared me to death by telling me that a pattern was showing up and it was showing identity theft. I freaked out! I'm still freaking out. She didn't give me much information but that I could cash it somewhere else. But I need to know if my identity has been stolen or not. This is ridiculous and a shame that these people would do this to people. I agree with the lady that suggested a class-action lawsuit because it has stressed me out so bad. I mean I'm so worried now that my identify has been stolen and I don't even know how to find out if it has been.
Yes.
First, I did not write the check; my employer did.
Second, I have written them at Wal-Mart several times. Never has one of my checks been declined (no reason for them to be).
declined check
I wrote a check to Steinmart at 51st and Harvard, Tulsa, Oklahoma, for $238.10 that could not be processed. Store personnel gave me a card and I called Certegy, the check clearinghouse, while I was in the store. After verifying my name, address, driver's license number, date of birth, bank routing number, account number, check number, and store location [I was less than 10 miles from my Jenks, Oklahoma, home address], I was told by Certegy employee in an unfriendly manner that my check was declined because there was a gap in check numbers. I asked what that meant, and was told Certegy was trying to protect me: it was a security issue because there was a considerable gap between the check number I had written tonight and the last checks they had on file for me. I explained that did not surprise me because I use computer checks and bank-issued checks and the numbers are very different. I held the phone out so store personnel could the rude Certegy employee tell me again it is a security issue and they were trying to protect me. I asked how is it protecting me when I can't have access to my own funds. Again I was told about the gap in check numbers. I hung up.
I cannot believe this happened. I provided photo identification in the form of a current driver's license and concealed weapon permit. The Steinmart personnel were friendly and helpful but there was nothing they could do.
I checked my account when I got home to make sure there had been no fradulent activity. There is plenty of money in the account and NO fradulent activity.
Just as Steinmart management has a choice of who they use as a check clearhouse, I too have a choice of where I choose to shop. I WILL NOT SHOP AT ANY RETAIL LOCATION THAT USES CERTEGY!
The complaint has been investigated and resolved to the customer’s satisfaction.
would not approve check
Today I went to Cracker Barrel and was shopping in their gift shop to purchase some things for my Grandson. I did not have my debit card with me and asked if they took personal checks. I was told yes by the cashier. I spent over an hour picking out some items for my Grandson to ship to Maryland. When I checked out the cashier said my check was not approved. I asked him why. He said I don't know and called the manager. The manager gave me the number to Certegy. I tried to call them and could not get thru to anyone to assist me. Their machine said to go to askcertegy.com. So when I got home I logged onto that website. I entered all the required information and the stupid message said they did not have any negative information in my file, but there were patterns and some other blabbering stating there was no reason they could give for declining my check. The same thing happened to me over a week ago when I took a payroll check to Wal-Mart to try and cash it. I got the very same message. What in the world is going on. They are like some evil conglomeration that no one can get thru. My Mother has shopped at Wal-Mart for 30 year and had the same thing happen to her. It is like some communist take over. I don't understand. What do you have to do to get thru this? This is the exact message I copied from their website:
We understand and apologize for any concern caused by your check not being authorized. Certegy carefully analyzes patterns of check writing activity designed to protect consumers as well as our merchants from fraud, identity theft and unauthorized usage. While the majority of check authorization requests result in approval, there are occasions when a valid check matches these patterns, resulting in a decline. This decline was not a result of any negative check writing information, but as a preventative measure. These situations are rare and should not affect the authorization of your checks in the future. Please be assured, this has been conveyed to the merchant.
Went to Wal-Mart to cash my payroll check and it was declined saying it was fraudulent. How can a payroll check be a fraud. Wal-Mart and all the other companies need to check into this company before they lose a lot of good customers.
I went to Lowes last night picked out all my stuff 807.59 worth and they declined my check when I know there is lots of money to use. I asked why was told to go home and call the 800 number...did that and was told I dont meet their criteria...to go online to certegy...I did that and there still is not any new info...what the hell, is my money not good enough?
I went to wal mart to encash my check and this stupid certegy said my check cannot be encash for some kind of amount and saying not within their limits..so why keep letting walmart say we can en cash our pay roll checks if this certegy does not approve...
hey certegy GO TO HELL YOU IDIOTS...you are fooling the people...
I agree with the above. Since this is a bunch of ### you can let jc Penney's know I will not be shopping at their stores anymore. I can have $800.00 just sitting in my checking account and they stil will not accept my check. So, why you call yourself protecting the merchant, ask them what about losing a faithful customer for or 20 years. Secondly, I plan to put this information on facebook and let everyone know that JCPenneys is doing this and boycott their establisment.
I went to safeway last night to buy some personal items. Just a couple of things. Sum total 25.17$. I got declined. I havent bounced a check in forever and that was taken care of (a bank error). So there is no reason for this stuff (insert explitive).
When I go to their website all I get is no records found. But they are stopping me from writing checks. I can not get them on the phone either.
Someone needs to stop these guys. This is rediculous!
Racheal
oregon
My daughter just turned 18 and tried to cash her check at Walmart and they were unable to cash it. She was given a number to call certegy. So she called and it told her her SSN was not on file. Of course it would not be on file since she has never cashed a check before.
I moved to Houston on 11/14/2009. There has been a problem getting me my debit card so I have been writing checks. No problems, never had one declined, until all of the sudden on CHRISTMAS EVE, my account is frozen for suspicious activity. I have shopped at the same places since I got here and lord knows I am no stranger to PetSmart. (Where I wrote the suspicious check) I called twice and got two different stories. The first one was that since it was a new account and my bank wouldn't verify third party I was being declined, second story was that it was for suspicious activity. Well thank you for trying to protect me but I had already written $1000 in checks in the last week and now, all of the sudden they find something suspicious about a squeaky toy and a doggie sweater. I called my bank that following Monday and they were supposed to take care of it. I am on the phone right now trying to find out if they did. Why can't these people think for themselves. I already know why my check was declined, I just want to know if it's been fixed. I am sooooooooo tired of having to go through all of this everytime I call just to see if the problem has been taken care of. I think this is the most ridiculous service. I wonder if the merchants realize how much money they are losing from actual consumers who are really trying to purchase . Oh, I just found out, it will take 10-14 days to update my account. So, through absolutely no fault of my own, I am cut off completely from my funds. Thank you Certegy and thank you Credit Union!
check denial
We would like to complain about this company, Certegy. Today we had a fellow David from the Geek Squad come out to fix our computer. When he was finished we asked him if he took checks and his answer was YES also major credit cards. We wrote out a check as he said, making the payment to BEST BUY with my license number and DOB. Later while I was out David came back and spoke with my husband saying that our check was denied and that we would have to pay by credit card which he did and David returned our check. I would like to know why our check was denied. When we made the appointment with Geek Squad we had also asked the fellow on phone about payment and he said a check would be fine. What if we didn't have a credit card what would we have to do then.
We know we have excellent credit as we had our credit checked in May of this year when we bought a car. Buying a car is an extreme expense in compared to having our computer fixed. We would like to know what this Company's problem is. As a consumer who has spent alot of money for different things at Best Buy They should be made aware of how this company treats their consumers. This whole transaction made things very difficult for both David and ourselves. Best Buy should find another check clearing company.
The complaint has been investigated and resolved to the customer’s satisfaction.
collection of debt with return check between january 2004 and march 2009
Post card received by mail stating they'e collecting a return check processed by Certegy to collect dept. A lawsuit was filed by a class of consumers in the states of Texas, Hawaii, Montana, Oregon and Kentucky who received collection notices from CPRS and paid a service charge or processing fee to CPRS in connection with a personal check returned for insufficient funds.
I HAVE NO RETURN CHECKS AND HAVE NOT RECEIVED ANY CALLS REGARDING A RETURN CHECK NOR DO I HAVE A BANK ACCOUNT!
The complaint has been investigated and resolved to the customer’s satisfaction.
How long will this settlement take? If entile to any monetary payment i agree we should recive what we are entile to.
when should this settlement be settled, and how much should we receive
return check fee for payment rec'd
In error my bank returned a check to Belks Department Store. I was told by a customer service rep at Belks that my check would be redeposited and no fee would be accessed. The check was resubmitted through Certegy Payment Recovery Service on 11/06/09, and on 11/13/09 an overdraft fee of 30.00 was deducted.
I have tried to call Certegy but the hold times are long and they will not return your call as stated in the intro message.
The complaint has been investigated and resolved to the customer’s satisfaction.
junk risk management
Check declined at retailer. Turned out they were working from an erroneous report by a database service (Early Warning Services). They refused to change anything and referred me to the database service. Database service indicated that they will continue these reports for 90 days, despite appeal. Wonderful business plan: aggregate junk data and ignore complaints. I've informed the retailer (ToysRUs) that they are losing busines (in this economy!) due to their use of junk risk management techniques.
The complaint has been investigated and resolved to the customer’s satisfaction.
declined checks
I shop at Walmart at least once a day and sometimes twice a day. Every time I shop at Walmart, I write checks. I ventured out of my norm & decided to shop at Target. On October 28, 2009 I wrote a check for $158 and some change & my check was declined by Certegy. I was extremely embarrassed & used my debit card (obviously the funds were there). On October 30, 2009 I decided to try Target again (mainly because I was puzzled, could never get someone on the phone to talk to at Certegy & because of the great deals) and wrote a check for $100.14 which was accepted. On November 1, 2009 I shopped at Target again for some after Halloween sales and wrote a check for $26.54 which was declined! I again used my debit card (because again, the funds were there). I will also be filing a complaint with Target & after being embarrassed twice at their facility, I will no longer shop at Target and stick with Walmart.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have written 3 checks in the past month, the 1st one in August - declined, 2nd one on Sept. 4, 2009 both written at Finish Line. After the 2nd check I asked for the company that declined it phone number. I called and spoke to one of Certegy's Representative - Joyce on 9/11/09 @ 3:37pm. When I explained my situation and gave her the informatioin to look up in the system, she found that there was no history of outstanding checks, NSF checks, or anything that would be a problem. She said that these checks are done randomly and that some of the numbers on your check matched other numbers for possible fraudulant check writting. I asked her if nothing was found under my name then why are my checks being declined, she said that this is just random. I then explained to her that if I write another check that is declined I will be calling back and that Certegy has purposely put my information in the system to decline. She explained that is not how it works. It just happened on 9/14/09 me and my husband went to AJ Wright, a store that we always shop at and write checks, never had a problem with writing a check prior to this day. And when I asked the sales associate the reason she gave me a piece of paper with a number to contact and WHO KNEW it had CERTEGY on it to contact. This right here is ***BS*** and do not understand this companies way of processing or randomly checking the checks and what right they have to stop someone from writing a check that has never had a problem with writing one to both these companies. I feel like if a few of us get together for an action lawsuit we could win. Certegy is an unfair company that thinks they can do what they want and get away with it. I will file an official complaint to whomever I need to get some type of attention. A very angry consumer
Unfortunate dustinsmommy2009-Walmart uses Certegy as well, so don't be surprised one day that they don't do the same there. It is not the store, it is Certegy. I am not defending Target, for I work at Walmart and I have seen it happen.
denied check due to profiling
On 10/31/09, I recieved a home equity line of credit with a new check book to use. I Went to a Lowes store in my small home town. I spent 4 hours looking for several items (over 40 items). I wrote a check to cover the cost. Certegy Check Services uses a faulty profiling system to approve checks and nothing else. My $660.89 check was denied in front of my girlfriend several members of my comunity (that I know and go to church with), three employees of Lowes and a manager. I was made to feel like crook in front of everybody there. This kind of harassment is insulting, degrading, demoralizing and cruel. Does anyonbe realize how people talk in a small town. On sunday at church, a friend approached me and said he would pray for me for my check fraud problem. Now members of my church think I am a Convict. I am insanely angry with the way I am being treated because of negative profiling which is against my rights as an american citized. Certegy Check Services Inc. and inhumane organizations need to be put out of business for causing large problems with innocent people.
The complaint has been investigated and resolved to the customer’s satisfaction.
check cashing
I have been a loyal Publix customer since moving to Florida in 1995. On Saturday, 10/10, I did my regular weekly grocery store trip to Publix. At checkout, I wrote a check like I have for 14 years or more at this store. Out of the blue, my check was turned down without explanation. Not a new account, had valid ID, had a Publix loyalty card, etc. I was told they have no information, just contact this Certegy company. I was so embarassed and disappointed in Publix after all these years, instead of using one of my credit cards or debit card, I left the store and let them put the groceries back. When I got home, I immediately logged on to my bank account. Everything was fine. I then called the 800 number and checked the online site they gave me. Said it couldn't find the transaction. So I waited over 20 minutes on hold, then finally spoke with someone with a strong foreign accent (hard to understand). She told me there was no negative information in their file and advised me to contact my bank. I called my Bank and they stated nothing had been reported and my account was in good standing with them. So, now I don't know if I can ever write checks again, for no reason, and with no way to determine how to correct. And, like other stringers, I saw the "Gold Membership" application offer. Way too much information and no guarantee my checks would then be cashed. And I had to agree to give them all this information, allow them to do anything they wanted to with it, authorize them to contact anyone they wanted to about me and, just for good measure, allow them to charge me a "fee" for a "dishonored" check. I found so many complaints so far back in time and with so many good name retailers, I am so disheartened that nothing has been done. I plan to contact my legislator and state AG to determine what, if anything, can be done about this unconscionable practice.
The complaint has been investigated and resolved to the customer’s satisfaction.
I tried to pay with a check for purchases at Art Van Furniture. Cetergy declined my check. When I called the 800# given to me by the store all they could tell me was no real decline reason, just didn't have any information on me. They offered for me to join their VIP program - very detailed credit application - sounds like organized identity theft to me.
I visited Wal-Mart today, as usual, and tried to cash my P/R check for just under $600.00 and was declined by Certegy Check Services because of "possible fraudulent practices" and "idenity theft" and could not be over-ridden. They would not explain why but they did encourage me to visit other stores that did not use Certegy Check Services to cash my check. Big help! Together, my wife and I figured it out. My son has the same name and the same address except for the fact that he's a II and I'm a Sr. Just think, all these computers and stupid operators controlling the financial industry! What about defamation of character?
On Nov. 17, 2009, I went to make some purchases for my small business at the Office Max located at Culebra Rd. and N.W. Loop 1604 in San Antonio, Texas. The machine would not accept my check number 1012 for the amount of $117.85 from Randoph Brooks Federal Credit Union. I called the Credit Union and they said they did not decline my check and that I had enough money to cover the check in my account. Then I asked the manager to try my debit card from the same Credit Union account. The transaction went through with the debit card but not with the check. I don't know if a different company approves debit cards than checks. Then the Credit Union tells me to get the phone number [protected]) for Certegy and talk to them. The clerk gives me the phone number. Certegy also prints out an explanation of sorts for not authorizing my check. They said that is could be code 1, negative information on file usually prior unpaid checks, code 2, not sufficient information available to approve the transaction or the transaction exceeda a pre-established limit or Code 3, the format of the identification presented did not conform to government established guidelines for a valid ID. I called the company went through all the numbers and was never allowed to talk to a real human being. They asked if I wanted a written reason for not accepting my check. When I gave them my zipcode, they said it didn't exist and they hung up on me. I don't think they will be sending that written explanation because they didn't get my complete address, just the zip code. Now I am trying to write to them. This is ridiculous and embarrasing especially for a small business person. I am going to file a complaint with the banking regulators if I can since they belong to Fidelity Bank. There address to complain directly to them is Certegy Check Services, P.O. Box 30046, Tampa Fl [protected].
CERTEGY ARE NAZIS, AND DETERMINE, WITHOUT REGARD FOR ANYONE OR ANYTHING, WHO CAN, AND FOR HOW MUCH A CHECK CAN BE WRITTEN...THEY SHOULD BE SHUT DOWN.
I work for a company that uses Certegy and from what I have noticed is that if the company does their checks electronically and the system/register cannot read the check properly, the check is denied/declined. I will usually run the check through again and the second or third time the system/register reads the check and the check goes through. So it could be that it cannot read you check information to send the check electronically.
I also have been the victim of countless internet scams and it is only after reading the posts on this website http://www.complaintsboard.com that I have felt angry on behalf of all the rest of you that I've decided to speak up and stop feeling so foolish. I haven't tried for any refunds, but if any of you live in Australia as well and can let me know of any successes in getting some of your hard-earned savings back, please let me know! i have changed my debit card and now keep a zero balance, only depositing money into it from another account by mobile phone seconds before a genuine purchase is made.
I attach a list of all the transactions made on my card last year and would appreciate it if anyone has had similar experience with these companies and know who or what INFOMASTERYPRODUCTS is.
From now on any company refusing to use PAYPAL in transactions gets no business from me. As my father used to say in his strong Lithuanian accent: "Education costs money!", Katharine, Tasmania, AUSTRALIA.
26-Dec-2009 SUP*MAXIMIZEYOU 487698 655251OS Amt 16.63 USD $19.27
15-Nov-2009 ezykit 037687 $19.10
02-Oct-2009 ezykit 981909 $8.19
21-Sep-2009 beutyclub 637774 $14.00
27-Aug-2009 HEALTHMEMBER 723086 $8.71
17-Aug-2009 VH ACCESS 971497 $3.99
28-Jun-2009 HealthBeaut 8669898949C 402161 $74.51
17-May-2009 CW-MMBRSHP8669892685 030793 $13.55
16-May-2009 CW-WUYI TEA 764386 $81.69
12-May-2009 CW-WEB ACCESS 693586 $9.41
03-Apr-2009 WUYI TEA 732666 $88.97
20-Mar-2009 WUYI TEA 931352 $92.85
20-Feb-2009 WUYI WEIGHT LOSS TEA 330741 $40.09
03-Jan-2009 SUPER-LIFEPRODUCTS 516953 $8.82
01-Oct-2009 COLONBROM 616834 $1.16
18-Sep-2009 INFOMASTERYPRODUCTS.CO 743834 $1.18
30-Oct-2009 INFOMASTERYPRODUCTS.CO 232636 $110.14
I DONT HAVE A CHECKING ACCOUNT SEEING AS HOW I DONT HAVE ENOUGH MONEY TO INVEST IN ONE.
TRIED TO CASH MY SOCIAL SECURITY CHECK AT WAL-MART. CUSTOMER SERVICE SAID THAT CERTEGY SAID NOT TO CASH IT. WHEN I CALLED, THE PERSON AT CERTEGY SAID THAT I FIT A PROFILE AND THAT THE DECISION WAS NOT REVERSABLE. WHEN I ASKED WHAT THE PROFILE WAS THE REP GOT AN ATTITUDE WITH ME AND WOULD NOT GIVE ME AN ANSWER. I STILL WANT TO KNOW WHAT PROFILE I FIT. WALMART HAS A POLICY TO CASH ALL GOVERMENT CHECKS FOR 3 DOLLARS. I HAVE BEEN CASHING MY SOCIAL SECURITY CHECKS AT THIS SAME STORE FOR SEVERAL MONTHS. NOW THIS. I WANT TO BE FAIR ABOUT THIS. ALL I KNOW TO DO IS CONTACT A LAWYER AND SEE IF I CAN GET ALL THESE PEOPLE TOGETHER THAT CERTEGY HAS TREATED UNFAIRLY.
I tried to cash my company's payroll check at Wal Mart. It was declined for "reason: 2" . I'm very interested to know when you enter your social security number, IF they actaully run/view your personal credit report?
I was under the impression that if your personal credit report was accessed you had to be notified and agree to it.
I fined this whole Certegy Check Cashing Services VERY suspicious! They'll cash a payroll check for another employee of the same company then refuse to cash mine? I really think they maybe asccessing our personal credit reports without our knowledge or authorization!
I called walmart here in westminster colorado, and asked if i could cash a check for 1740.04, it was a insurance check written to me from boise idaho, i endorsed it and gave the lady all the information, and was handed a little piece of paper saying we cannot cash this check.. first of all this was a insurance check is from a national company.. anyways i called the number on the paper from walmarts phone at the desk in the money center, and was told because of the frequency of my cashing checks at walmart, and my check writing habits...i laughed at that one, they wouldnt honour this check... i havent wrote a check at walmart in over 5 yrs, nor have i had a checking or savings acoount in over 5 1/2 yrs i use cash .. this is strange, so i am just gonna depo it to myhubbys account and be done with walmart and there cetergy services.. reading other horror stories in this area i willnot give anyone any information . i will sign a petion /or sign a class action suit against this b.s so called company. They dont have there facts straight..
I wrote a check at Murphy Oil, the gas station at the WalMart Supercenters; Murphy's denied my check for abt 60.00. I was VERY upset as I have done hundreds of dollars worth of business with this company; albeit, with the use of a debit card. I was informed to contact this Certegy Checks, Inc. Several weeks later an application came in the mail, this app wanted every bit of personal info I have/have generated short of no.of children. The form made me a bit suspicious; I googled/maps their RETURN address, several financial businesses appeared at the SAME address: 11601 N Roosevelt Blvd.; St Petersburg, FL 33716 the satellite map SHOWED CLEARLY THE ADDRESS IS ALONGSIDE of an Interstae Hwy (686); a vacant stretch of hwy containing NO building whatsoever. Other fin. bus. listed for address: FIEDELITY INFORMATION SERVICES; FIRST DATA MERCHANT SERVICES; TNS INC; TRANSACTION NETWORK...check the map for yourself using the above return address. I will NOT be returning ANY info to be shared w/multi listed financial 'services' working out of a P.O. BOX in Tampa and a fake physical address. It's a bit disturbing to think this many business have employed this 'company' to refuse check usage to so many. The customer service rep. i spoke with also told me my 'profile' was limited and they simply needed a bit of info to keep this from happening again. I kind of like that my personal information is NOT pasted all over creation; the app is going in the trash.
denial of good check
This morning I was told by a clerk at the Gabriel Brothers company in N. Canton, Oh. that my check for some furniture was denied by my bank. After 30 minutes of getting the runaround in the checkout line from the clerk and the manager I stormed out of the store and went straight to my bank with the full intention of closing my account of 33 years. At the bank I was informed that they had not denied payment on the check and that Gabriel Bros. uses a service called certegy. When I called this certegy, I was questioned by a computer and was assured by this computer that the next available representative will assist you. Twenty minutes later I was still waiting and ticking off valuable daytime minutes. From time to time I could even hear someone breathing on the other end of the fone. This is a horrible company and I intend to boycott every company who uses them.
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FISGlobal.com / Certegy Contacts
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FISGlobal.com / Certegy phone numbers+1 (800) 237-4851+1 (800) 237-4851Click up if you have successfully reached FISGlobal.com / Certegy by calling +1 (800) 237-4851 phone number 0 0 users reported that they have successfully reached FISGlobal.com / Certegy by calling +1 (800) 237-4851 phone number Click down if you have unsuccessfully reached FISGlobal.com / Certegy by calling +1 (800) 237-4851 phone number 0 0 users reported that they have UNsuccessfully reached FISGlobal.com / Certegy by calling +1 (800) 237-4851 phone numberConsumer Inquiries+1 (866) 544-0234+1 (866) 544-0234Click up if you have successfully reached FISGlobal.com / Certegy by calling +1 (866) 544-0234 phone number 0 0 users reported that they have successfully reached FISGlobal.com / Certegy by calling +1 (866) 544-0234 phone number Click down if you have unsuccessfully reached FISGlobal.com / Certegy by calling +1 (866) 544-0234 phone number 0 0 users reported that they have UNsuccessfully reached FISGlobal.com / Certegy by calling +1 (866) 544-0234 phone numberCustomer Service+1 (800) 759-2034+1 (800) 759-2034Click up if you have successfully reached FISGlobal.com / Certegy by calling +1 (800) 759-2034 phone number 0 0 users reported that they have successfully reached FISGlobal.com / Certegy by calling +1 (800) 759-2034 phone number Click down if you have unsuccessfully reached FISGlobal.com / Certegy by calling +1 (800) 759-2034 phone number 0 0 users reported that they have UNsuccessfully reached FISGlobal.com / Certegy by calling +1 (800) 759-2034 phone numberCollection Calls
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FISGlobal.com / Certegy emailsgetinfo@fisglobal.com100%Confidence score: 100%Supportmoreinformation@fisglobal.com100%Confidence score: 100%
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FISGlobal.com / Certegy address601 Riverside Avenue, Jacksonville, Florida, 32204, United States
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My friend has worked at Wal-mart for 9 years and is on SSI and this too has happened to him, apparently either the check cashing company or Wal-mart puts up security block according to the social security number, however inconvenient this may be it is for your protection. The system does not recognize the source of the check just the SSN. If you cash checks there frequently the system will put a limit of how many checks you can cash at a given time. You might want to find out what that number and time frame is from the Check Cashing Company