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CB Travel Agencies and Tour Operators Flight Centre Travel Group I am complaining about being charged twice for a flight and being rudely dismissed by Flight Centre in Mount Gambier.
Flight Centre Travel Group

Flight Centre Travel Group review: I am complaining about being charged twice for a flight and being rudely dismissed by Flight Centre in Mount Gambier.

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7:53 am EDT
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Hi my name is Anita Muller and i wish to make a complaint about Flight Centre in Mount Gambier SA. I booked a return travel ticket from Brisbane - Adelaide - Mount Gambier which was meant to take place on the 25th March 2024. The ticket numbers are ZL913 and ZL4643. I became unwell on the 20th of March and needed to get back to Mount Gambier asap. I rang the Flight Centre help line in regards to changing my flight to an earlier date which was changed to the 22nd of March 2024,. I was charged an additional $499.34 and was told I was required to pay this additional amount if I wanted to change the booking. I was also told there was nothing that could be done about it and the booking attendant was extremely rude in regards to my inquiry as to why I needed to pay twice and told me to take the issue up with REX. I contacted Rex and was informed that I should not have paid for the 2 flights and was asked to put a request for refund in to them, which I have done. Upon returning to Mount Gambier I was hospitalized immediately. I believe that the fault lies with Flight Centre in regards to this issue however they blamed REX Airlines. I found my dealings with Flight Centre extremely disappointing and feel they handled the issue very poorly.

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Claimed loss: Financial loss is $499.34

Desired outcome: I would like a refund on the flight which has already been taken up with Rex and would like Flight Centre to work together with Rex to make sure that this happens and I feel I deserve an apology for the way it was handled.

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  3. Flight Centre Travel Group emails
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    Southpoint, 275 Grey Street, South Brisbane, Queensland, 4101, Australia
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  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
Flight Centre Travel Group Category
Flight Centre Travel Group is ranked 21 among 61 companies in the Travel Agencies and Tour Operators category
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