FlightNetwork.com
Reviews and Complaints

I recently booked two tickets to japan this summer. A few weeks later, Japan change their decision to open the country to tourism, so we wont be able to enter the country. I contacted FlightNetwork on several occasions to manage to change the date of the tickets but everytime the representatives said something different. I tried calling a few times to reschedule and they told me that they only way we could change the dates was to book a flight with the exact same 2 compagnies (air canada and singapour airlines). Of course this modification would cost extra fees but we were ok to pay it. But it is impossible to find another date that offers the exact same combination of flights with these compagnies. So it is impossible to change our flight. We just lost 2600$.

We booked a flight through Flightnetwork from Phoenix – Seattle – Dublin - Manchester, which was subsequently cancelled on 13th May 2022. We were informed by colleagues of your company that we could get booked on a replacement flight from Phoenix, which would stop in San Francisco before going to New York and then to Manchester We were told that we would be told either way whether we could be moved on to this flight. Despite chasing this, we never received a response.

We were in America with limited access to the internet, no access to telephone calls due to our phones being on airplane mode and we simply were not hearing back from Flightnetwork despite chasing numerous times. We thus asked for a refund on the 31.05.2022. After not receiving a response, we chased this on:

o 01.06.2022

o 03.06.2022

o Oddly enough we got an email from flight network on 09.06.2022 asking if we wanted a refund – we replied on 09.06.2022 asking for the refund asap

o We sent a chaser email on 11.06.2022 and then subsequent chasers on:

o 13.06.2022

o 15.06.2022

o 17.06.2022

o 18.06.2022

o We then got an email on 20.06.2022 asking us again to confirm if we wanted a refund. We replied again asking for a refund and chased this on:

o 26.06.2022

o 27.06.2022

On 26.06.2022, I spent a collective time of 6.5 hours on the phone to Flightnetwork desperately trying to get through. One of their colleagues simply hung up on me, and the second time, after being in the queue for over 3 hours, I was simply hung up on again before I got the chance to speak to someone.

On 27.06.2022, my partner was on the phone for over 3 hours in the queue, and when he got through, they simply hung up on him.

We are owed £944.37 and we are simply asking for this money back as we need this.

On 30 April we purchased 3 tickets from Auckland via Singapore to Budapest involving 3 airlines (New Zealand Airlines, Lufthansa and Singapore Airlines).

We paid to Flight Network (FN) extra for seat reservation and service fee if we have any extra enquiries or require assistance.

I have noticed the next day that my husband's first name includes an extra letter.

I sent an email immediately requesting assistance to fix the typo in his name.

Nothing happened for 4 days. I started calling the New Zealand number of Flight Network and finally I got through. The representative advised that the Network first makes enquiries whether it is possible to do the name change, in the meantime they send us a form to fill in and I needed to attach a copy of my husband's passport. The representative advised that this service will incur extra money. To my question, how long will this take, the answer was: a couple of days.

I sent the completed form back a day later together with a copy of the passport. For 10 days nothing happened. I sent another email.

During this time, out of the blue I got an email from the Network advising that as they could not book our seats as promised they refunded the money we paid for seat reservation.

I called again. I was told that the name change is possible I just need to pay the extra money and service fee. I was a bit upset as we have already paid fee for extra service, I have paid the requested money.

After a month waiting I have received and email telling us that the Network cannot do the name change and here is our extra money back.

I have called 2 airlines to see whether they can do something, both said that only the issuing agent can change the name on the ticket.

I called FN again where the agent said she cannot help.

We are sitting with a ticket which is issued with one letter mistake, we do not know whether my husband will be allowed on the flight if the name on the ticket is not the same as in his passport. The airlines are not willing to assist pointing at the issuing agent and the agent says they cannot do anything.

Can I please get some assistance to resolve this seemingly very simple issue? What do I do? Cancel the ticket and buy a new one? Do I get the money for the cancelled ticket back?

I am happy to provide all the email correspondence I have with FN. Reference number with FN is LLE01V.

If we know that the agent cannot deliver what promised we would not have purchased these tickets at the first place.

There is not way to complain to the head office and the NZ office is not willing to assist.

Please help if you can.

My wife and I purchased a trip for 2 persons through Flight Network on May 15, 2022.

On May 17, 2022 we had to cancel our Montreal-Lisbon TP 254-253 round-trip flight. Confirmation # LM7JIZ Booking # 2IQMLH. We are told that a full credit of 860€ will be available til May 16 2023 for rebooking.

June 18, 2022, when calling flight Network for rebooking, we are told only one of us have a credit but not both, and there is nothing they can do.

It doesn't make any sense.

I booked a flight through Flight Network on 4/12/22. The flight schedules were changed on 4/24/22. I was flying Spirit Airlines so I

contacted them and they refunded the flight on 4/29/22. I got my credit card bill and discovered Spirit credited a MASTERCARD used by Flight Network and Flight Network didn't reimburse me. I requested a refund from Flight Network on 5/18/22 and their website shows I'm getting a refund but they

can't give me any timeframe when I call or try to find out. It's been pending since 5/19/22 and they have my credit card payment and were credited back by Spirit since April.

Rarely do I take the time to write a review and rarely can I not at least find something positive to say about a company...but this is a company that I feel deserves to be called out for their deceitful practices and strategic business model that more or less guarantees the customer will always lose. In this case, it cost me tens of hours of time, money, and most importantly, it cost me a once-in-a-lifetime opportunity to reunite with friends overseas and celebrate a major milestone in their lives.

When the Philippines re-opened to tourists in February of 2022, I decided to take the opportunity to fulfill a dream of returning to the Philippines (where I had visited a few years prior) and celebrate the graduation of two dear friends of mine. Using Skyscanner (a great tool) I found flights on All Nippon Airways (ANA) from San Francisco to Manila via Tokyo during the summer for a very reasonable price, and on an aircraft type I hadn't yet flown (which was exciting). At the time there were several booking companies with similar prices for the flight but I chose the cheapest one, which happened to be Flight Network. They weren't rated 5/5 stars but they had enough positive reviews to be above 3 stars, so it seemed promising. I purchased the ticket in March and began diligently getting the rest of my international trip preparations in order.

On May 16 I received a very curt and non-descript email from ANA simply stating my flight from San Francisco to Tokyo had been canceled. There was no information provided abut rationale, rebooking, reimbursement, or anything else helpful. My other flights remained intact so I contacted the airline. An ANA representative explained there was another flight at a different time available from SFO on the same departure date I could be rebooked on, but I would have to work through my booking agent and they would need to CALL the airline. I called the booking agent, which I was connected to almost immediately (from here on out I would be on hold for progressively longer periods of time). They could do nothing to help as their system was down for maintenance for the next two hours. Since it was almost 11PM my time, I decided to go to bed and get up early to call them to get things taken care of promptly.

I called the next morning, and after waiting on hold for a bit of time, I explained the situation. The booking agent told me they would request a new flight from the airline and that I would hear from them in 24-48 hours.

Unfortunately, for the next four weeks, the promise that I would hear something from Flight Network went unfulfilled even as I called them every two business days. Promises to hear from a supervisor never materialized. Promises to call the airline never materialized. Eventually my calls to the airline yielded the information that there were no more flights on the 5th, but they could not explain why the booking agent was unaware, nor were they able/wiling to help me themselves.

More calls and longer wait times with Flight Network revealed that Flight Network customer service agents don’t book the tickets…another team does, who customers cannot directly contact. Furthermore, Flight Network itself isn’t directly issued the tickets…they work with a different ticket consolidator...adding another middle man to the mix.

After four weeks of fighting I finally requested a refund (after waiting on hold for two hours)…which I am certain I will only get if I dispute the charge with my credit card company – but Flight Network gets a week to prove me wrong.

Some important lessons to keep in mind:

1) If the company name on your ticket doesn't match the company you bought the ticket through, you're dealing with a double middle man situation...and the middle man to the middle man won't talk directly with the customer (even if you call)

2) Working directly with an airline or agent who directly works with airlines is worth the extra money.

3) Read the reviews - 3/5 stars isn't great and the positive ones are only for customers whose only interaction with the company was buying the ticket - those who had to actually request the company work on their behalf are the ones writing the bad reviews...and those are the reviews you should read.

4) The airline will not have your back if you don't book directly through them.

May each of you who read all the way to the end of this have far more pleasant travel planning experiences than I do. Keep chasing those travel dreams... but use the hard earned wisdom of others to avoid their same pitfalls.

And tip number one? Avoid Flight Network like it's Covid in the summer of 2020.

I booked a flight on June 4th 2022 from Los Angeles to Lisbon. Order number: LN9OXG. After reading bad reviews online I decided to cancel a few hours later. The website doesn't allow the cancellation online and instead asks to call the helpdesk. I called on June 4th at 9.53pm and was on hold for 2 hours as the 52nd caller online. I called at midnight thinking the traffic would be less but was on hold for an hour as the 48th person. I called the next day at 10.04am and was on hold for 3 hours as the 67th person. Called at 4.17pm, was on hold for 2 hours. Called at 6pm and was on hold for 2 hours as the 56th person in line. While this was happening I sent them an email requesting cancellation. Received an automated response saying that they're very busy and only responding to flights departing within the next 72 hours. I have attempted to call and cancel over the last 3 days and was told that I'm the 107th caller on hold. This is nothing less than fraud. This company actively prevents customers clients from cancelling. No cancellation through the website, no phone access and no email response. I want a full refund

I purchased 2 ways ticket from Melbourne to Seoul on 26/5/22, but due to VISA problem, I had to cancel the flights. I spoke to flightnetwork and they agree to give me an electronic voucher for $978 on 1/6/22. The customer service who I spoke to said that I can use the voucher until the value is $0. So I purchased another flight for $302 on 3/6/22. When I was about to purchase another flight on 12/6/22, and I submitted the voucher code, it says that I cannot use the voucher. I called the customer service on 13/6/22 and they said that my $685 is forfeited. He said that his supervisor will call me in 2 days. I have been waiting for 2 days now and there's no call received.

I wanted to change flight ticket, but customer supporteam said no, so i had to contact to airline. Ofc arline couldnt change the ticket n refund for travel agency(flight network) cuz i have paid in flight network. But customer support team keep requesting me to contact to arline.

2. I canceled flight ticket thanks to arline. Thats wht all airline can do. Howerver, i paid round ticket. In other words, if i dont use first journey, i cannot use another journey. So i cannot use whole ticket

3. However, flight network support team is neglect their work. Sometimes, my call was hung up. They keep asserting we cannot change. Cancel. Refund.

We have to wait for other department response.

But they dont let me know at the same time they speaking changed Continuously

4. Plz refund my money at the same time, chang my flight ticket round ticket to one-trip

5 i wasted $2172

Hi, this is Rahat Chaudhry, i am writing regarding my flight order number LM5KGX, today I spoke with your representative Rahul regarding my ticket issue. per him your company has agreed to give us a refund regarding my booking order number, so I would like to get my refund, please issue my refund, thanks. we paid total amount of $1211.97.

name mistake: TRAVELLERS

First name(s) Last name Age group Gender Checked baggage allowance/Other

Waqar Khan Adult (Jan 23, 1964) Female 2 bag(s) x 23kg.

1 Hand bag.

your fees regarding cancellation: 71 USD per traveler

Refund following airline cancellation:

30 USD per booking

[protected]@yahoo.com

[protected]@gmail.com

Hi,

I booked my flight to Vancouver through Flight Network on April 6, 2022:

Ordering person Dina Dela Cruz

E-mail [protected]@greatbeamrto.com

Phone daytime 1 [protected]

Mobile number 1 [protected]

Booking No. Toronto - Vancouver CEHCGZ

Booking No. Abbotsford - Toronto B1INPY

Order number LK9I0R

Order date Apr 7, 2022

On May 24, I tested positive for COVID, (I would not cancel my flight if not for COVID as it was a business trip on May 27-June 2). I sent an email to Flight Network right away. I also spoke to Patrick and I was advised to call Westjet to inform, which I did and my reservation has been deleted. I was instructed by Westjet to inform Flight Network so the refund can be processed, I sent an e-mail to Flight Network on May 27th but did not receive any response, I am also unable to talk to someone over the phone, I made several calls and has been put on hold every time for hours until the calls are disconnected. I also checked my credit card statement and the refund has NOT been posted to my account. Can you please provide an update?

Let me know if you need further details.

Thank you in advance!

Dina Dela Cruz

Order number:LMIV0W

Dear Flightnetwork Officer,

Good morning!

Whole thing is:

I have called you +[protected] by phone 8 times (From 13:09 to 08:16) on 22 May for canceling our Air Tickets and Paid CA$182 (each person CA$91) to you for air ticket cancellation and refund.

And I NEVER received your cancellation confirmation email, I have called you by phone on 5 May morning 08:19 to ask again. Ms Neha S served me, and I received a ticket cancellation confirmation email just in 8 minutes at 08:27. And she sent me a second email in 7 minutes at 08;34 to ask me for feedback, but I did not reply.

Now, I still never receive my refund now. On 7 May afternoon 02:39, I received your email to tell me that please accept our apologies for any inconvenience due to the delayed response.

All in a word, I can not accept your apologies. How do I accept services like that?

Please give me back my refund soon. You cause the delay, you take whole responsibilities.

Yours regards,

My mobile No: [protected]

My email: [protected]@gmail.com

I purchased a round trip flight from Montreal to Calgary on June 11th 2022 and return on January 14th, 2022. I then received an email on 7 th june saying that the flight had been changed by ***** and I could either reschedule to the flight they gave me or cancel the flight and get a refund. I was not able to make the flight that they gave me so I cancelled the flight. What I wasn't told was that even though it was ***** who changed the flight not me, I would have to pay a $49 fee to Flight network to get my refund back. . I have been emailing them and called many time . I email to reply back and they don't read my email they just repeat the same thing over and over again. They kept telling me that the money had not been refunded to them by ***** so they were waiting until that happened, Also my ticket for the return on january 14th is non refundable . It's unacceptable and I also wasn't even the one who wanted the flight changed.

Please, do not buy ticket from this company anymore. so frustrating.

it is really a fraud [censored]er the flightnetwork . after payment 24 hrs and still didn't any get flight ticket confirmation. nobody can be got touch in.

My name is Matthew power and I am writing this email because flight network have issued the wrong ticket on our flight. We are now having to buy new tickets for our trip back to the uk because we have been told that there is no other option. To say I am upset is an understatement . I am travelling back for my mums funeral as she died two years ago in covid times so I have been unable to travel. This is so stressful for me and my family, we are also travelling with two young girls.

We cannot get hold of flight network and therefore have no other option but to pay for new flights. I will now be lodging a complaint with the ombudsman and will not be able to relax now until this is resolved and we are compensated. This is probably the worst experience we have ever had flying so I am prepared now to do whatever it takes and spend whatever money I need to spend to make sure this is sorted and we are reimbursed.

My details are Matthew power and my email address is [protected]@hotmail.com and my phone number is +[protected].

i make booking through flightnetwork.com and displayed cost was 1487 SR and when i made the payment they deducted 2577 SR without any alert from their side and i want to make full refund and cancel this booking and tried to contact them many times by email or phone call but no reply

booking order number LMBYYK (order number)

We purchased 4 airline ticket from chicago to tel Aviv with el-al airline online via flight network the flight should have take place on 7/5/2020 . flight was cancelled by the airline due to covid

flight confirmation number wh7zw2

invoice number 8637768

flight network booking id 8637768.

elal told me that flight network did not transfer the fund ,we can get reimbursement by 7/5/2022

we cannot get hold of them for long time

passengers are

nicolete Kremer

noah Kremer

shira Kremer

matan Kremer

our contact number is [protected] john

[protected] Nicole

Email kremer.[protected]@gmail.com

I booked a ticket may 12, 2022, from Larnaca airport to manila. The booking went okay. But then I found out that I had to apply for a transit visa. And then I learn that I would not be able to apply for the visa immediately so I went on and try to call them several times nobody answered. so I went on and cancel on their site my ticket. I had the request done for cancellation on their site on may 13th, I was waiting for the confirmation from them for cancellation but no thing came. So I tried another way to ask them to rebook my flight but bound my lay over to other country except any European country as I have no time for transit visa. they told me they can't help I ask for refund they said it non refundable and if I want I should call the airline I called the airline and airline said I have to contact the agency for this matter. I lost 660 usd which is not a joke. Please help me.

I have booked the flexible ticket from DXB to BLR, 3 months advance to fly and unfortunately I come to know that I am not going to travel that dates and I have called and send a mail to cancel the ticket.

They are not yet all responsive and bother. I have sent nearly 20 mails for the same and they responded 2 times with the same response saying will check with airline and take it up but as I spoke to Airline they said did not approach us.

Kindly find below ticket details and the refund for the ticket.

FROM DXB to BLR on 23-04-2022 TO BLR to DXB on 22-05-2022.

Booking No: LGZK5I

Thanks,

HariKrishna Gajula

+971 [protected]

All company phone numbers have been pulled from the website

One customer support number on site, called that number after spending an hour on the phone was told that they could not trace my booking number and they were really sorry and that I should call Flight Networks as they were booking.com WOW! and then they could not even provide me with a phone number for a company that they deal with. And no other number can be found on the Net.

How do I use my credit?