Florida Power & Light [FPL]’s earns a 1.4-star rating from 783 reviews, showing that the majority of customers are dissatisfied with service.
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refusal to allow customer listen to tape
Last month I called an FPL representative asking how I could lower my monthly electric bill. I stated I had a space heater I brought with me when moving from New York. I read him the information on the unit and he told me if I ran it 24 hours a day, 7 days a week for a month, my total cost would be $135.00. He never asked or mentioned that before turning it on, I should check to see if my panel board could handle the wattage so based on his recommendations, I plugged it in and the room in which it was plugged in blew a double electrical-braker costing nearly $250.00 to get my power to work in a room in my home.
I called FPL and spoke to a claims representative who stated she would look into the matter and one week later she contacted me stating she listened to the recorded call and FPL did nothing wrong. I asked for a copy of the recorded conversation stating I would be more than happy to pay for the cost of reproducing the tape and she stated this is "confidential information" and the only way I could obtain a copy is by a subpoena. Imagine, FPL would rather someone file a lawsuit than to simply charge the customer to purchase a copy of the recorded conversation to hear if perhaps FPL could be at fault.
FPL realizes that it would be costly to file court papers so they win every time however I am going to sue them asking for a jury trial.
It's about time consumers took their ground refusing to allow these giant companies to walk all over us.
If anyone else has had similar problems, let me know.
The complaint has been investigated and resolved to the customer’s satisfaction.
over charging, monolopy, unfair business practices
Florida Power and Light is the only show in town, it has a clear monolopy. That is one reason. They keep increasing theyr costs, wheil fueld has gone down, along wiht the economy (more unempoyment, lower wages, etc). When late in paying, they will not offer any assistance (personl experience, as well as the many websites where people have complained of the very same issue) but will make you pay a deposit, some times you end up paying several deposits, many of which are over the allowed amount (no more than 2-3 times the average bill). I want FPL invistigated for unfair business practices, unfair rate increases, heartless demands for deposits (pay it or have no power), and being a monolopy here. I would also want a lawyer to start a class action suit, i know of many, many people who would sign up in a heart- beat). Thank you,
The complaint has been investigated and resolved to the customer’s satisfaction.
deposit
Problem: Recently I was sent a letter by Florida Power and Light Company asking me to pay an additional $246 for my deposit. However in reading the letter that was sent to me I was under the impression that how this amount was calculated was based off the last two months of electrical billing. When contacting the company and speaking to a representative I...
Read full review of Florida Power & Light [FPL] and 16 commentsdeposit
Problem:
Recently I was sent a letter by Florida Power and Light Company asking me to pay an additional $246 for my deposit. However in reading the letter that was sent to me I was under the impression that how this amount was calculated was based off the last two months of electrical billing. When contacting the company and speaking to a representative I was informed that the amount is actually based of the average of the last 12 months and that the amount that is due is the average of at least two months. When reading the letter it does not state this. Now if I were to use my assumption about the last two months average the amount that should be due is $65.82. Which is the difference between the current deposit and the average of the last two months of bills, including late payments that have been made. This company also tries to tell me that I am a valued customer, however the one question I asked has yet to be unanswered. If this company understands tough times, and allows a person to ask for payment extensions, why then am I being penalized for my situation? I have paid all of the amount due to this company on top of paying a late fee every time. Looking back at my check book and the bills due there has been only two times where the bill was paid late the first by four days and the second by two. I also paid the late fee on that. All bills were paid according to statement dates, by this I mean the dates on the statements sent to my home address. This would include the extension amount due plus the current amount due. The representative was telling me dates that a bill was due that I do not recall. I was told I could avoid this additional deposit if I enrolled in automatic bill pay however, I would have to be enrolled for one year. I would take this option however, I am currently planing of moving out of state by the middle of next year so this would not be an option for me.
The complaint has been investigated and resolved to the customer’s satisfaction.
We are new residents to Florida and have an emergency situation. We have moved into our apartment and were under the impression that our electricity bill would come from the Condo Association as it had at our previous residence. Yesterday, without notice and without warning, our electricity was shut off. The developer of the condo association tried to help by contact FPL with us. We were told that the earliest that they could turn our electricity back on would be at least one business day after we paid an exorbitant deposit. I consider this to be extortion.
I am a Computer Scientist who has been unemployed for over a year and was just hit with a $ 1, 200 bill to register my cars in Florida, first and last months rent, and, relocation expenses from the west coast. The earliest we will have the deposit will be in two weeks when I get paid. In addition, my spouse is bipolar and I am struggling to prevent a hospital stay. The food that we had to scrimp for to put in the ice box is now ruined and I have to go to work tomorrow but have no hot water to bathe with.
theft
FPL stole $418 out of my checking account. I was told that if I enrolled in the Automatic bill pay, my deposit would be waived. I enrolled and they used that access to my bank account to take out the deposit without my consent. They won't even call me back and it is impossible to reach a rational person at FPL. What can I do?
The complaint has been investigated and resolved to the customer’s satisfaction.
My husband & I just moved back to NY from FL- we let FPL know we would be moving and told them NOT to bill us for our last months bill b/c we would not have the funds to cover it in the account that we had set up for auto-payments.. the rep stated they would send us the paper copy of our bill to pay.. well on sunday we received a letter- NOT a bill to our new address stating our January bill was due & they would be debiting our account for February's bill.. I immediately checked my account to find out they they debited my account for both bills and now my account is in bad standing and I've been charged with 2 over draft fees for not having suffient funds.. My husband called and requested to hear the recording and they refused to let him- saying they don't have the technology to allow that... HOW do you have technology to power a whole state but not to let someone listen to a recorded call.. I am in the process of disputing this with my bank (who is being VERY helpful in the situation) I am also filing a complaint with the BBB and any other agency that will accept my complaint.. If this does not get resolved the way I am expecting I WILL be pressing charges against FPL
customer service
FPL is run by ### who hire ### with no souls to work for them in "customer -DIService." We've been without power for almost 1 month now. We applied for a $600 community agency voucher. FPL took the money and still disconnected the power. "Whoops...our mistake. We weren't supposed to disconnect your service, but we'll need $1, 000 to reconnect it." What the &$^#%? If we had to go to a community agency for help, what makes them think that we have $1, 000 lying around! They then decided that $250 was enough...no, they wanted $500...no, make that $700. My husband had enough and called the PSC who is supposed to help the consumer...BIG BIG BIG mistake. FPL got pissed when he did, and now they refuse to connect the power unless we give them the $1000. We are done here in FL. FPL can take their electricity and shove it up their collective butts...I hope everyone soul-less sorry excuse for human beings that work for them rot in hell.
The complaint has been investigated and resolved to the customer’s satisfaction.
How the government allows FPL to be the monopoly they are is outrages. Their customer service sucks they are the biggest ###s in the world. The CEO's should be hung and or out in prison for the scammers that they are!
FPL abscess power they have simply because there are no alternative service providers for electricity to our homes. They have horrible customer service and when there is a problem or issue they do not call the customer refuse to tell their customers a time frame of when they will be available to come out simply put they are abusive to their customers because they know there are and will be no repercussions to their actions.
I Complaint but comcast why my bill comeng up to hight every munch at call Comcast why bill to hight I like Somebody half me but my bill at no need money a need at no like pay more money every munch this I need Miguel medina
disconnections
Ok so i have read a lot of boards pertaining to FPL domination of electricity in Florida and can see I am not alone in my frustration and anger towards this company...They are
complete bullys with awful customer service and no care or concern as to who they F over to put in lighter terms all they want is there money and they dont care if your
walking around with 1 penny in your pocket they will push you til no end to take that penny away from you. My husband and I are both unemployed and getting by doing little odd jobs to help put food on the table and a roof for our 3 small children whom 2 are asthmatic and require using a nebulizer to receive treatments since they are too young to use an aerosol pump I take complete responsibility not being able to pay my bill on the due date but i do make the payments before the shut off notice comes little do they care they continue to charge me Deposit after deposit regardless of my MULTIPLE calls to them pleading and begging them to please give me a chance and explain my situation I get their standard "I'm so sorrys" but theres nothing we can do to help you we'll refer you to the automatic payment extension line to see if you qualify...OF COURSE I DON'T QUALIFY their requirement for payment extension is 6 consecutive on time billing cycles! despite all the deposits i have paid for mind you my initial deposit was a 450! their credit rating system is completely BOGUS! its like they pull numbers out of a hat and whatever comes out is what they charge their customers. So i get disconnected..I drop everything I'm doing take the little bit of money I have saved for my next months rent and go pay them on the phone pleading them please send someone to reconnect my one year old is very sick and needs his treatments this Miami heat and humidity is not helping I have no money to pay for the emergency room deductible if I need to take him to urgent care I get the run around on the phone get transferred to a Supervisor only to be shot down time after time ALL SHE DOES IS SEND ME A LETTER TO APPLY FOR MEDICAL ESSENTIAL WHICH IS SUBJECT TO THEIR APPROVAL...ALL IN ALL FPL IS AN ABUSIVE MONOPOLY SUCKING THE LIFE OF FLORIDIANS MANY OF WHOM ARE STRUGGLING TO MAKE IT DAY TO DAY THEY DO NOTHING FOR CONSUMERS BECAUSE THEY KNOW WE HAVE NO WHERE ELSE TO GET POWER FROM SO THERE THEY SIT ON THEIR THRONE AND LOOK AWAY AND HARM MANY WITH THEIR UNJUST WAYS SOMETHING NEEDS TO BE DONE THEY MUST BE STOPPED WE NEED HELP NOT SOMEONE KICKING US DOWN WHEN WE'RE TRYING TO GET UP!
The complaint has been investigated and resolved to the customer’s satisfaction.
I totally agree with you. Things happen and FPL could care less. that's why we're leaving this hellhole...
deposit scam
In March of 2007, we moved into our remodeled house, (which was our previous address)and transferred our Fpl service, (with the auto bill pay we had for over 4 years). Not only did they double bill us, their computer dropped us from auto bill pay, which we didn't find out until the power was cut off, in Aug. of 2008. We finally worked it out in Feb. of 2009...
Read full review of Florida Power & Light [FPL] and 1 commentcontiually charging deposits
Hi My Name is Celestine Sanders i am a single mom of 5 sons and i am also on disability i am writing because i think the practices of Fpl is unfair they have continually raised my deposit i believe i have about 375.00 as a deposit already and they are now asking for 50.00 more dollars that is more than half my income there requiring the reason stated is because i have been late paying a bill but if im late its because there is a struggle why would fpl add to the struggle i dont understand i have lived in other states and have never been treated the way i have been treated by fpl...My service has never been disconnected but they keep upping my deposit...bad practices
The complaint has been investigated and resolved to the customer’s satisfaction.
Write you state representatives! I am outraged about the same situation, and am wondering over the legality of this. They already have $200/dollars from me and now want another 232.00! I have ALWAYS paid my FPL bill. Never been late, yet they seem to feel I need to give them a $450 dollar guarantee to privde me with elctricity to operate my business. Extortion, no more no less.
This is a practice that needs to be stopped in it's tracks. Can you imagine if more and more comanies start implementing this? Corporations are becoming like blood sucking leeches, they will not stopped until they have bled the American public dry.
rate increase
FPL is once again asking for a rate increase. Meanwhile, they are boasting record profits for 2008 and the frist quarter of 2009. So much profit that Armando Olivera and Lew Haye each received bonuses in the millions (if that gives you any idea what there pay rate is). Part of the increase is to "replace" a 10 year old jet that is in a fleet of three. Mr. Olivera who resides in Miami takes a company helicopter to Juno (FPL headquarters) to go to work. Guess who pays for the fuel? US. At the same time FPL, which won an award for being the most ethical company to work for, treats its union employees like slaves. Lineworkers have one of the ten most deadliest jobs (Forbes article from 8/26/2009). These men are told they have to call a supervisor if they need to use the bathroom. Seems ridiculous for grown men and women to ask permission to use the bathroom. Supervisors return calls at there own convience so they might end up waiting for hours before getting an ok to pee. FPL also put GPS systems in line tucks to keep track of lineworkers. Since the installation of these systems they have suspended and terminated several employees just for stopping to use the bathroom or get a cup of coffee after 16 hours of work putting our power on. FPL says part of the rate increase they say is to make lines stonger and provide cleaner power. My question is if AT&T and cable companies pay for part of the cost of the poles you use, how much more money do you need? All of us in Florida know when there is a hurricane we ARE going to lose power, but I and everyone I know has experienced a loss of power in one of our wonderful Florida thunderstorms. So what the hell are YOU really doing with my money? As far as cleaner power, I suggest Mr. Olivera reads EPA laws. I has seen several transformers that have leaked, how well were those cleaned up? Taking a helicopter to work does NOT provide cleaner air. Check your carbon footprint you overpaid axe man. Oh, and back to how you treat your employees pray we don't get a hurricane and all these men and women walk off on you. Let's see how many transmission and distribution lines you and Lew can get put up.
The complaint has been investigated and resolved to the customer’s satisfaction.
I don't like having to pay for a non-fuel charge every month with FPL for service that I did not use in my home. Since March -August 2012 I have paid a tota of 323.49 for non fuel .FPL charge all of the customer a non-fuel charge which is a charge that has nothing to do with the eletricty usage in the home.
dishonesty and ripping off customers!
FPL in Palm Coast. Within the past month we have handed them over $800.00. We gave them almost $600.00 of it first and then they showed up like a week later and disconnected our power over what they said was an additional deposit. That day we borrowed the $250.00 and paid it and they turned the power back on. Now two weeks have passed and without first receiving a normal bill, we receive a final notice for almost $200.00 DEPOSIT. We have a couple of days to come up with it and we can't. When we called to ask why we're getting another deposit, they said the last time wasn't a deposit. This is on top of them continuing to try to take money out of my mother's bank account and causing the check to bounce... after she asked them to stop! (this is why they said they billed us that deposit which they now deny was a deposit!) They claim she didn't request them to stop automatic billpay but she did. I was sitting there when she requested it, I know she did. Anyway, when someone figures out how to sue them, let me know, I'll join you. teresa.[protected]@yahoo.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Fort Lauderdale was spared damaged from Tropical Storm Isaac. However, three days later, I am still without power. You call their numbers and they just tell you a different story each time. I know that we may not have a choice and FPL is the only provider of power. Yet, it is just wrong that they leave people in the dark when obviously, the storm was just a glorified rain storm. Next storm, I will make sure to get out of here because only one thing is true: you cannot rely on FPL.
I got a payment extension about a year ago. Immediately after they DEMANDED an additional deposit. They are being allowed to sqeeze the life out of working people.
disconnect service for nonpayment of deposit
I opened my once monthly email today from FP&L that tells me the amount of my current electric bill and when it's due, and the amount due was over twice what it is normally. I called to find out the situation, and the automated service said I am scheduled for disconnect today! Shocked (as the bill for electricity is due on 9/4 and I am completely current w/ payments), I got a customer service rep on the line and she informed me that they're charging me a $236 deposit b/c I have been late twice in the last 6 months, that they sent me notices in the mail advising the same (which I never saw because I am used to getting emails from them). So my electric is being shut off for not paying a DEPOSIT? That should not be legal. My bill for electricity isn't even due until 9/4. The supervisor would not negotiate. There has to be more regulation from WHATEVER department regulates utilities. The policy for reinstating a deposit fee is too stringent (late more than 2x within 6 mos). And it's not like you can choose to take your business somewhere else! We are browbeaton into paying OR ELSE! you live in the dark w/ cold water and hot air. What's more they send a thug ("field representative" is what they call them actually) out to your house to collect or else they go right to the back and shut you off. Does anyone know how to go through the proper channels to attempt to change some of the rules that FP&L force upon us?
The complaint has been investigated and resolved to the customer’s satisfaction.
high bill
Good news, the reason my FPL bill is over $700 is global warming. When I called FPL to ask about my high bill they told me "it's hot out".
They said maybe I should get better air systems, but I already replaced both my ac units this year. I asked about the rebate for my new ac units but was informed that I needed to buy them from an approved FPL contractor. What a scam!
The complaint has been investigated and resolved to the customer’s satisfaction.
WHY ? WE CAN HAVE ACCESS TO OTHERS ELECTRIC COMPANY, THEY AFTO STOP THIS, FPL IS DOING WHAT THEY WHANT, , CUSTOMER SERVICE IS OUT OF CONTROL, SO IF CUSTOMER SERVICE IS OUT OF CONTROL, THE COMPANY IS THE SAME WAY, PLEASE ( we need others company so we can choice ( choice ) this is united states of america we need to have choices with other companys now! out of profesionalism 100%
I got the same response from FPL's Unprofessional customer service, my bill doubled. in one month. When they changed to the "SMART METER" ...(the only thing smart about the smart meter is that you cant read it)..what a farce..NOW they can charge anything they want.
FPL is OUT OF CONTROL and the powers that be are in their pockets. when the call center WILL NOT connect you to a supervisor or give your complaint to some one who can help..all you get is the temp out side is much warmer than previous month. and that there are three more days on this billing cycle...what a joke THAT DOUBLED MY BILL! REALLY? GO SUCK EGGS..[censored]
abuse
Well, I hope this time worth, since I started my contract with the FPL compani I realized too many good tricks they have to get a great profits from people that ignore how this kind of business work, special the hispanic people, I had an experience since the begining where this company does not give the right information to the people in the case of foreing people, when I started my contract with the FPL the staff of the compani never told me that I had to pay a deposit of 200 dls. after they sent me a final notice, because thats the best way to start burning your record, making look the customer as a late payment customer, I spoke with the representative customer and a lady of it's staff told me that I might lost the deposit and that I should wave it. After I explained all the reason why I didn't send my deposit they tried to seem like the good company giving me one more chance. after certain time to be paying on time my bills, when was the time to recover my deposit the FPL company told me that I was a bad customer and that most of the time I was late in my payments and that they could not get me back my deposit by virtue of such late payments, when I told them that I had all my records up to date, they were reluctant to get back my deposito to my pocket. After severals calls and hours of been hanged on waiting for their response they decided to get my deposit back. no mentioning that at the begining they told me that the deposit was to be kept by them for a space of 6 months, then when I called them to recover it, they told me againg that that was 1 year, and after the year were 23 months and so on, till at the end I could see it in my hands, of course that they sent me a threat final notice that if I were late they were to shout off my power in case that I were late in my payments. well, after certain time I decided ti ask for an extention of 2 days because of this bad economi, you know what I was arepented to doit, no matter what but they charged me 1.65 dls., just for these days that I requested as an extention, they gave me 20 days grace, howerver I used just the next day to pay my bill cause what I was needing was just one day. furthermore I've been realizing that in most cities council most time do meeting to discuss about the increases of rates, over here in this city seems that no government body governs over this company, they raise the rates every time that they wish. no matter that taxpayers be on time on taxes any way this sort of companies are doing all what they want, seeming to be hand to hand with the government. and we are talking that there are hundres of hispanic people that is suffering the same or worst, of this kind of unetical business.
The complaint has been investigated and resolved to the customer’s satisfaction.
You all really need to learn proper English, spelling, grammar, etc. if you wish to be taken seriously. It's not just "hispanics" that have problems, and that is very raceist to write and assume that. White people and people of every race and ethnicity have the same problems as you. Focus on the problem at hand rather than looking for pity because you are hispanic. That's DUMB!
This company fpl wants to charge me old debts in the property when i never requested the service by then, the old tenant had left a balanc of 250 dlls so they transfered to my bill if this legal ? I need help if anybody can help me with this case please contact me at elcombodelos4@hotmail.com
They are thieves. E-mail your state rep about it. It's time to save consumers from the loan shark tactics.
billing
This company has been raping the citizens of the state of florida for way too many years. I live in a one bedroom apt. 800 square feet. and my fpl bill was usually around 86 bucks, i use to be on the budget plan, when i really looked at the budget plan i was getting charged for way too much than what i actually utilized, so i removed myself from the plan. My bills were now $73-74.00 a month.. great i'm saving money and i'm very concious about energy in the home.. shutting off lights, replacing bulbs, upping the thermostat to 85, etc. you know everything "they tell us to do". I get my bill expecting 75.00 or even $80.00... no.. my bill was $104.66! what! $25.00 INCREASE I was outraged.. and the only thing the customer service person said was i can connect you to a energy saving expert! he kept on saying it over and over like a robot! well obviously your expert isn't such a great expert! no reason for the increase, it was just really really hot this past month! huh? that's it? that's your reason? WE ALL NEED TO START COMPLAINING ABOUT THIS COMPANY'S MONOPOLIZATION OF THEIR BUSINESS . WE HAVE NO ALTERNATIVES... NO OTHER OPTIONS... THIS IS NOT LEGAL... NO COMPANY SHOULD HAVE A MONOPOLY OF THIS INDUSTRY.. THERE'S TOO MANY OTHER ALTERNATIVES OUT THERE! WE NEED TO WRITE OUR CONGRESSMEN/WOME! LET'S GET THIS GOING!
The complaint has been investigated and resolved to the customer’s satisfaction.
Same here I was talked into this stupid budget bill pay option and I swear it just a big rip off. I went from paying $135 per month to $308 every single month. How is that even legal? FPL is the biggest rip off ever and something needs to be done. We have no help and no other options when it comes to water and light companies you stuck with the one stupid company in your city. Horrible. Budget bill pay saves you absolutely no money. However it will drain your bank account for you. What a joke
The price of fuel has gone down dramatically but my fuel charge hasn't, and what about this customer charge? I own an auto repair shop how would they or anybody feel about a customer charge on their bill when they brought their veh in for repair. This is BULL.
cuidado cuando le cambien los metros porque a my me cobraron 2 semanas por una del anterior y ni me an explicado por que pienso que hasi piensan recuperar los gastos de sus abogados que contrataron para subirnos los costos
does not accept visa
For the first time I tried to make an online payment using my Credit Card, things have been tight for us, just like the rest of the country.
My choices with FPL were only Master Card and Discover!
No Visa.
I would like to know why they do not accept Visa which is the only Credit Card I own and with times being as hard as they are I cannot get approved for another card.
I dont know many people who own Discover.
I thought the whole world was M/C and Visa.
Very angry! I phoned and did not get an answer. Emailed Customer Service to see if there is an explanation!
Still Waiting
The complaint has been investigated and resolved to the customer’s satisfaction.
I used to work for FPL. They are the cheesiest company on earth. They expected us to root out the customers who were stealing power but decided we should be doing it for free. When they stopped paying us the bonuses, the hits fell to near zero. Then they asked what other than money could they offer us. Good luck with that, we said. All this while the CEO got a helicopter ride to work every day. But notice they ask the Florida Senate for permission to raise your bill every year and never get told no. Who works for whom?
I pretty sure that FPL doesnt take Visa because someone can pay using Visa to get there power turned back on and then contest the charge and Visa returns the money back and then the customer has their power turned back on and gets their money back. I believe its more difficult to contest charges with the other CC companies and wont reverse the charge until the investigation is done.
Believe me, I would love the oppurtunity to get one over on FPL. They know you can't just buy power from another company like you can with phone, internet, or cable TV companies. They know this so thier customer service is horrible and refuse to work with you on anything. Think you have a high bill? They don't care. I have the same issue with my water utilities. You have to use them if you want power, so they don't have to play nice to keep you around.
I'm in the credit card processing industry and merchants pay the same for visa as they do for mc
I usually pay online, but it can take up to a whole week before the payment I made is taken out of my account, which is a hassle in itself when you depend on online banking. Because our payment wasn't taken out right away, we slipped and now there wasn't enough to cover the payment. As soon as I realized what happened, I got the money needed put back into the bank and decided to bite the bullet and go ahead and pay the outrageous $3.25 fee with Western Union so it would clear right away and this wouldn't happen again. I have always used Visa before to pay my bill, I was shocked to see it was no longer accepted. I'm stunned, confused and know that they could care less. There has to be a money issue that FPL and Visa are disagreeing on. I hate that we don't have a choice on who we do business with. It seems so unfair that we are all put in a position that forces us to give our hard earned money to a bunch of crooks.
FPL wants to insure that making a payment will be merely impossible so they can turn off your power and collect another $18 when they flip their automatic switch to turn it back on. Visa is the most common form of debit/credit cards which would be of course! Why they don't except it. I personally have been "suspended" from paying online with checking-routing number due to FPL's "F" up with numbers. And to compare McDonald's with "diner club"? wtf is diners club... Visa is internationally recognized
Amen, FPL can sure show up ASAP when something is wrong with your meter, but accepting a VISA, well now, that could be a problem, my b$%fing city water co. charges a big fee for when ur water gets shut off, but BY GOD they accept VISA over the phone. FPL on the other hand cant explain to me why mastercard is the key to success other than the giant visa card. The fun part really begins when u hv to find that one particular store that accepts fpl pay( that posts immediately), then drive to egypt but dont forget u hv to stop at your bank first to get the cash, cause the hodge mart will not accept any other form of payment. FPL can suck it.
VISA IS ONE OF THE MOST POPULAR CARDS THERE IS Y ON EARTH FPL DONT TAKE VISE THAT IS OUTRAGE MAN AND STUPID HOW ON EARTH PEOPLE MUST HAVE VISA OR DISCOVERY IF THEY CANNOT GET APPROVE BY ANY OTHER BUT VISA..FPL NEED TO TAKE ACTION THE PEOPLE THAT HAS VISA ARE THE DETERMINE ONES THAT ARE WILLING TO PAY THEIR LIGHT BILL ON TIME BUT CANNOT THAT IS NOT FEAR AND AS A VALID CUSTOMER I AND FURIOUS WITH FPL...
*cant
"Every" business in the modern world should accept VISA. Similarly, when I walk into a restaurant this is still "cash only", I walk right out. Backwoods rednecks attempting to avoid taxes. Unfortunately, we can just "walk out" on FPL. It's a government-backed monopoly on utility service. The solution is to lobby your Congressmen (and women) to pass legislation requiring FPL to offer payment by VISA. If FPL is going to enjoy government protection of its monopoly, it will have to deal with the strings the citizens of Florida attach to that protection. I can't believe I even had to write about FPL not accepting VISA. Its simply remarkable in a not-so-good "what planet are we on anyway" sort of way.
Here is a secret. Electric service is only interrupted when the final notice expires before FPL receives payment on the past due balance, nothing more.
Perhaps one's arrogance is keeping them from applying for a Visa, Discover, American Express or merely noting and ahering to the expiration date on the final notice.
One final thought, a customer can opt for a cash advance on a precious MC and gone to a pay station to provide payment before the final notice expired.
See: http://www.fpl.com/customer/paycard.shtml
again another high deposit?
I am so sick of this! FPL did it again! They have closed the Palm Coast payment store, so the only option is Daytona's pay center. Well They only take cash first of all. And second I tried paying online and they don't take Visa any longer. So last month we payed cash on the 3rd...the day the bill was due. So it took FPL 3 days to process it, making u...
Read full review of Florida Power & Light [FPL] and 4 commentspayment rejection
I have had numerous problems with FPL in recent months, the worst happened today, I recieved a final notice pending shut off, my bill was due 6/23, I attempted to pay this bill everyday for 5 days starting 6/19 through western union speedypay, ( FPL's Credit/Debit payment processing). I Continuously received the error " This card is not allowed". I have used this card several times in the past, at one time charged $16.00 fee, which is supposed to be $3.25 or $3.95 over and above the amount of payment. After recieving the final notice I attempted once again, only to receive the same error.
I thought maybe my balance was low on the card, not the issue, I had more than enough funds to cover my payment, the card I was using was a pre-paid debit card that had been used before numerous times. I tried another card that Is owned by WESTERN UNION, ( they are the ones I pay to load the card with funds), again DENIED. I called FPL to complain, all they could say was "We apologize sir, Western Union no longer accepts Visa"
WHAT? No one could tell me this the first time I attempted to make a payment?, I had to spend over $20.00 in ATM and Pre-paid load fee's to transfer money and spend 4 hours at a local bank to open a checking account to pay this bill. I have had several problems with FPL, I am unemployed and have informed them that I am the only person with an income. That means nothing to them, THEY DEMAND YOUR MONEY, BUT ONLY UNDER TERMS THEY SET! I have never had ANY utilility reject any form of payment! At one time several months ago, I requested an extension with a partial payment, informing them that I would pay the remaining balance within 3 days, I was told the extension with a partial payment of $46.56 was granted with no threat of disconnect as long as the remaining balance of $53.65 was made within 3 days, my power was shut off the next day, I have a $266.00 deposit with them, and now have been billed an additional $56.00, due in one week. My bill never goes above $150.00 a month
FPL has monopolized many area's of Florida, they need to be stopped!
Anyone interested in starting a petition to the Governers office of Florida, please e-mail me at [protected]@yahoo.com
The complaint has been investigated and resolved to the customer’s satisfaction.
FPL should not be making it difficult for people to pay their FPL bills. I am unemployed and have funds sent to the Visa debit card from unemployment - I can pay almost everything with that except for FPL...and I still haven't figured out how to pay them. Please accept visa unemployment debit cards.
ripping off customers during a recession
FPL is charging me another $116.00 in another deposit on top of my $70.00 deposit that they still have. Just moved here from Chicago IL in August of 2008, single parent living on a fixed income due to this ruff economy and FPL had the nerve to come to my apartment and turn off my power because i was 10days late on the bill. I called them when i recieved a bill from 108.00 that I currently owe to $363.00. I called FPL and thier response to me was that their policy if you are late they come an shut off power.
How can this be legal what if someone is on oxygen, or even a baby that is sent home on a nebulizer survive? Or even the elderly without power they would probably die ?
How can politicians allow any of this to happen in this time of need.
Nina Baez
The complaint has been investigated and resolved to the customer’s satisfaction.
FPL must be stopped! Complain to your state rep.
http://www.myfloridahouse.gov/Sections/Representatives/representatives.aspx
This is appalling. FP & Hell is the biggest monopoly in Florida and our politicians should and must do something.
ridiculous deposit in a recession!!!
I am aware that deposits are required at the time of hookup.. but, $640 for a deposit is unheard of... I am a mother of four and have a daughter who had a heart transplant and is on medications that have to be refridgerated..I was floored when they told me I have ten days to pay the balance..I fought hard and was able to get an extension..but, I still haver to pay $200 every two weeks for a month and a half on top of my normal bills... Are you kidding me...I asked why the deposit amount is so high..She stated it goes off what the average bill was for the individuals who lived there BEFORE me..So basically I am being punished for there high bills..Thats nuts..So then she proceed to tell me they also use credit as a source...OMG!who in this time has good credit after the jobs loss, and housing loss..I lost my house to foreclosure last year and of course my credit now sucks..what happened to a community coming together to help eachother out..don't you think the higher up at the power company could have a heart.. after all my daughter had to get a new heart at three weeks old and she has never done anyone wrong like these power companies are doing...I hope they realize, they are not just hurting parents..but, children as well...sincerely, DeAnna Hooker
The complaint has been investigated and resolved to the customer’s satisfaction.
Please e-mail your state rep about this. I did!
http://www.myfloridahouse.gov/Sections/Representatives/representatives.aspx
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Florida Power & Light [FPL] phone numbers+1 (866) 263-9185+1 (866) 263-9185Click up if you have successfully reached Florida Power & Light [FPL] by calling +1 (866) 263-9185 phone number 1 1 users reported that they have successfully reached Florida Power & Light [FPL] by calling +1 (866) 263-9185 phone number Click down if you have unsuccessfully reached Florida Power & Light [FPL] by calling +1 (866) 263-9185 phone number 1 1 users reported that they have UNsuccessfully reached Florida Power & Light [FPL] by calling +1 (866) 263-9185 phone number+1 (800) 226-3545+1 (800) 226-3545Click up if you have successfully reached Florida Power & Light [FPL] by calling +1 (800) 226-3545 phone number 0 0 users reported that they have successfully reached Florida Power & Light [FPL] by calling +1 (800) 226-3545 phone number Click down if you have unsuccessfully reached Florida Power & Light [FPL] by calling +1 (800) 226-3545 phone number 1 1 users reported that they have UNsuccessfully reached Florida Power & Light [FPL] by calling +1 (800) 226-3545 phone number
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Florida Power & Light [FPL] emailsabuse@fpl.com100%Confidence score: 100%Supportbrian.yates@fpl.com94%Confidence score: 94%
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Florida Power & Light [FPL] addressP.O. Box 029100, Miami, Florida, 33012, United States
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My husband & I just moved back to NY from FL- we let FPL know we would be moving and told them NOT to bill us for our last months bill b/c we would not have the funds to cover it in the account that we had set up for auto-payments.. the rep stated they would send us the paper copy of our bill to pay.. well on sunday we received a letter- NOT a bill to our new address stating our January bill was due & they would be debiting our account for February's bill.. I immediately checked my account to find out they they debited my account for both bills and now my account is in bad standing and I've been charged with 2 over draft fees for not having suffient funds.. My husband called and requested to hear the recording and they refused to let him- saying they don't have the technology to allow that... HOW do you have technology to power a whole state but not to let someone listen to a recorded call.. I am in the process of disputing this with my bank (who is being VERY helpful in the situation) I am also filing a complaint with the BBB and any other agency that will accept my complaint.. If this does not get resolved the way I am expecting I WILL be pressing charges against FPL!