Florida Power & Light [FPL]’s earns a 1.4-star rating from 783 reviews, showing that the majority of customers are dissatisfied with service.
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internet /bill pay
Made changing to my bill-pay via the fpl web-site. They had a computer problem per one of the reps and it didn't take. But, they charged me a $23.+ no-payment fee and the previous account over-drew, since I was in the process of canceling.
Received confirmation that I saved, please refer to attached.
Please review the information, and select I agree or I disagree below.
Fpl automatic bill pay® change bank information
Fpl account number: [protected]
Customer name: michele a taormina
Bank name: riverside bank
Bank route - transit number: [protected]
Bank account number: [protected]
Funds will be withdrawn 15 days after your billing date.
The withdrawal date will be printed on each bill.
Please review the terms below, enter the information requested and select continue.
You agree to each of the following:
You authorize fpl to withdraw funds from your bank account to pay the monthly fpl bill (S) for the customer above according to the terms selected unless and until fpl receives a written or verbal termination notice from you, allowing a reasonable amount of time for fpl and your bank to act on it.
You are the bank account holder or an authorized agent for the bank account identified above.
Your bank account is with a u. S. Bank, and you understand that your bank may charge for this service.
You will pay any outstanding balance before payments in fpl automatic bill pay can begin.
If you send fpl a partial payment before your automatic withdrawal date, fpl will debit your account for the remaining balance; and as a result, the withdrawal amount may be different from the total amount due on the statement.
Name on bank account: michele taormina
Phone number: [protected]
Address line 1: 3001 thrush drive
Address line 2: unit 114
Your name: michele taormina
E-mail address: [protected]@yahoo.com
When will automatic bill pay begin?
You will know that you are officially enrolled in fpl automatic bill pay when you see "do not pay" on your fpl bill, along with the withdrawal date.
All fpl notices, including fpl monthly bills, will be sent to the customer above. To terminate this authorization, logon to your account at www.fpl.com.
Please print a copy for your records.
The complaint has been investigated and resolved to the customer’s satisfaction.
fpl deposit rip off
In June of 2008 My husband and I moved to Florida. Our Electric company is FPL. Each billing cycle we are billed twice for amounts over $200.00. It is now (today) March 21 2009, and our power was shut off twice this month of March, only for payment amount of $156.63 cents. We couldn't understand why we were shut off because we pay every two weeks. We then 6 days after getting shut off and paying the fee's, where given another Bill for $292.96 cents. Telling us yet again we owe a disposit amount of $363.00, yet in June paid the "deposit" amount they asked for of $250.00, so today we decided to Disect our bills. We broke it down to where we are only using 295 KW per day at $2.05 cents a day, adding up to $16.22 every 8 days which would be in a 30 day cycle (monthly) $60.00 a month. If you tripple that, which we did, that is our bill they send each month. If you add up what we have paid, mind you every two weeks as we are billed twice (6-11 days apart) it adds up to $4, 333.74 since June of 2008. My home is 1800SQFT, and it is only myself my husband and my baby. The only things running every day/night are Computer/Fridge, we do not use the air due to it being just right outside. We do laundry 3 loads on Sundays, and showers every other day for myself and my baby, my husband is gone all week. When we call FPL and ask them why this is, they tell us that "It isn't our problem" and they also say "you do not pay twice a month, as we do not bill like that", which if you look at our break down which I printed out, it has us paying every 6-11 days 156.63 cents, and each bill we get says Final Notice at the top. Also we are charged "late fee's" when that can not be possible since we pay bi-weekly. They are also charging us another deposit amount. What do we do about this. We are at wits end, and have paid so much as they demand more!
The complaint has been investigated and resolved to the customer’s satisfaction.
At Florida power and light...our motto is customers should be seen and not heard. We are too big of a company for you to do anything about it irregardless of the complaints you file with the better Business bureau and any other place of business designed to write negative reviews about FPL.
We at Florida power and light look forward to giving every single one of our employees a golden parachute compliments of our good taxpayers who live in Florida thanks to our price gouging and rate hikes.
Wow that’s really nice to hear!’ Seen but not
Heard! So sit back
And not say anything, and have this company charge Customers multiple security deposits it’s insane
I signed up for automatic billing. My statement said my bill is due May 2. FPL debited my bank account on April 25 which resulted in a NSF charge of $30 from my bank because I didn't expect the charge until the following week.
When I called FPL, it is impossible to get hold of a representative only a automated response. The auto response says that I was billed April 22. FPL billing is all messed up!
These people they came to my apartment complex to work today shut off the power for 5 hours so far and are in the back playing construction men they are not fixing a no power issue they created one so they can build something back there didn't give any body no warning they didn't care I wouldn't invest any money in the stock market on this low quality company
Why should FPL be allowed to demand deposit? I have a deposit with FPL for about $560. I owe them $360 and they did not want to give me a payment extension while holding more than $500? They are squeezing the working people dry. And they want another increase?
Maybe it is time to end the monopoly!
I have been a customer with FPL for many years. Now that I have been out of work due to surgery and some fraud done on my bank account. FPL is trying to charge me a deposit and and have me pay within 24 hours.
I had a past due by 10 days of $183.00, and I have a $300 deposit with FPL, they gave me until today to pay the past due, they disconnected at 10am, the day has not pass. They have don't it twice already just to charge a $17.00 disconnection fee, and I have not received the next bill yet.
MY DEPOSIT TO GET ELECTRIC SERVICE FOR A SINGLE WIDE MOBILE HOME WAS OVER $700! THEY ARE OUT OF CONTROL! I ALSO GOT BOUNCED 5 TIMES FROM ONE PERSON TO ANOTHER, EACH ONE ASKING THE SAME QUESTIONS, EACH TIME GOING THROUGH ALL THEIR ANNOYING ROBOTIC MENU'S, JUST TO ORDER SERVICE! SOMEBODY HELP US!
Hey, for all who are having problem with FPL here's a ph# to contact they will resolve the issue with FPL [protected]. Don't call FPL customer service because they will give you the turn around. Call that number for your complaint.
Unusual high electric bill far exceeding average bill for February.
Also they imposed deposit requirement or auto payment by my bank last year. I have been a 20 year resident here in Florida I am just sick of FPL!
Paul
FPL sucks! Everyone that works for them sucks. Now, there were a couple of people in the above comments who said "pay your bills on time". Screw you! Not everyone is capable of grabbing money every time fpl demands it. I received a notice today stating that they need an additional deposit from me of $273.00. They start by saying "we understand that these are hard times. Many families are struggling to make ends meet." Then they say for that reason, we need an additional deposit from you, on top of your ridiculous bill that you're struggling to pay. If you dont give in to our demands, we'll shut you down. I'm paraphrasing of course, but thats what it amounts to. I really, really wish I had another option. But, I'm a renter so solar panels are out. FPL has got us ALL over a barrel (even you fpl sympathisers) and the people who can help, don't care one bit. I doubt it will ever get any better. I'd be willing to bet it will get steadily worse. I'd like to punch whomever is in charge there in the face right about now.
deposit demand
I am writing in hopes someone out there gets angry enough to file a class action lawsuit against FPL for unfair utilities practice. I lost my employment Jan. 8 2009 and because of a mistake on an account (Nov.of 2008) the check was returned. I found out this happened and I paid it by cash right away, but today Feb.20 2009 I received a threat from FPL that if I did not send an additional deposit of $184.00 by Feb 24 2009 power would be shut off. I wanted to see if others were having the same problems with Florida Power & Light so I checked online and was not surprised to find many complaints. I did however noticed something interesting, FPL demanding different amounts from different customers.
I was wondering do they (FPL) set these extra deposits on a whim?
If you want to know what to do, write Gov. Charlie Crist and tell him what this bully is allowed to do to all of us. Want real change? Fight Back!
The complaint has been investigated and resolved to the customer’s satisfaction.
FPL is doing unfair practice on how they charge customers . Every month, my bill comes to $411. I paid the bill for some reason. The bank returned the check. FPL charged me $40 more on the top of $411 that made me to pay $451. I followed all the instructions for energy saving. Nothing seem to work for me. This month again I will have to pay $401. A single family home. Why? I believe that FPL is assuming about the water in my area and idi not spend time to read the meter. I eliminated all the ceilling fans, and I replaced all light bulbs with energy saving. This is too much for a poor man single family home. Futhermore, I called FPL to wave the $40 charge because the check has returned. The supervisor told me no way. "we don't do that at FPL" I had to pay for it. for one month bill I paid $451.00 I cannot afford FPL bill and I'm sick of FPL bill. Since they installed Smart meter. No one comes to read the meter. FPL charges me what they want never below $200.
Rich becomes richest poor becomes poorest
hubertlexehomme@yahoo.com
Why is it that fpl is the only most expensive utility company in the world. They are robbing the poor and its highway robbery that they are the only company in the state of Florida. Get rid of fpl and get another company. New York con Edison is more economical. May we should downsize their staff. They spend all there time in meetings and 3 hour lunches. Rip off company.
YOUR APPLICATION FOR ELECTRIC HAS BEEN DENIED
YOUR APPLICATION HAS BEEN DENIED BASED ON INFORMATION ON YOUR CREDIT FILE THAT COULD NOT BE RESOLVED
I have been paying fpl every month on time for the last 8 months
I recently moved and tried to transfer my account to a new address.
They denied my credit score for some reason even though the rental office cleared my credit to rent to apartment. there is nothing wrong with my credit score.
Do they have a right to deny people electric if they are they only company in florida? You think they would want to take my money right?
what am i sposed to do now? buy a generator? move out of florida?
fpl needs to be sued because all these complaints are going no where.
I need some help... any suggestions would be great.
How do we file a class action lawsuit. They are beyond ridiculous. They charged me a $129.00 transfer fee to switch to my next door apartment because I moved to a bigger apartment. Literally 1 door down. Oh and a new deposit fee of 150.00. They should not be allowed to do this!
I was hit with $850 deposit by FPL, Florida's UNFAIR Electric Company because I paid late 3 times within 6 months ALTHOUGH I lived up to my payment arrangements! Now the only way to keep my electricity on is by having these thieves take the payment directly from my bank account! FPL needs to be stopped!
Electricity should NOT be a for profit! Bottom Line! Also look at who FPL donates to...Republicans. My bill went up with NO explanation for 3 months. I contact FPL and someone came to my home and couldn't find a reason. I contacted PSC and seems to have FPL's attention. IF ENOUGH PEOPLE BOMBARD PSC WITH COMPLAINTS IT MAY MAKE A DIFFERENCE. Stop the monopolizing of electric! We should have options as long as they are a for profit. If your bill is too high, take action. If we do nothing, nothing happens.
I also have the same problem with them on may I ask them for a extension I went on a vacation when come back I was late for June now they asking me to pay 284 deposit because I was 2 months late I really don't know what to do
Criminals FPL I despise them. They are mean son of a birches. Someday they will reap what they sow. So will our politicians at the voting booth
I used to work for FPL and did not make $30/hr. I was in the call center and pretty much experienced the same problems people were calling and cursing me out about, unfortunately, lol. We had no perks, during hurricanes, at one point I slept at work 2 days straight to handle call volume... it's nothing glamorous. The deposit is pretty much based on 2 months service at that address based on the past 23 months (?)... I can't remember. So some properties use more electricity, some less which is why the dollar amounts fluctuate. Let's say you just move in to a place before there was a family of (5)... if they ask you for a deposit, they're basing it on the their usage, which while not fair... is all they have to go by. As far as I know, they didn't disconnect for unpaid deposits but i could be wrong. At one point when I felt like they'd charged me a deposit without merit, I contacted the FPSC and stated my situation, they looked into and had it waived.
We encountered a similar situation where our service was nearly disconnected. I was told that, even though we had paid the back balance, they apparently lumped the following month's bill into a previous "final notice" from Feb. 5th. Without any prior notice, a man called and said he was coming out to disconnect our service. It was a huge shock because we had paid up the past due amount and we WERE working on getting the money together to pay the balance. I was under the impression we had until the 27th; they were going to disconnect us on the 23rd. I can't even figure out HOW they came up with the amount of 110 when we satisfied the terms of the "final notice" and payment arrangement. It's .like assessing an extra deposit, suddenly they change the terms of the agreement and WHAM, you are running around, trying to prevent a disconnect.
doesn't give a crap that families are broke
I can't express how much I hate fpl.. You would think with gas prices dropping our electric bills would reflect that but noooooo... And then on top of... I don't know about anyone elses situation but my husband was layed off late last year and we are struggling to pay all of our bills. I attempted to make payment arrangements with fpl and I was told I could be i've done so the past 2 months. Just now I had a fpl bill collector come to my house and tell me that if I didn't fork over $554.84 that she was going to shut my power off. I had no choice by to write her a check. I will now have less than $18 in my account to get us through the next week.
I checked their site to find out if they have any programs to set up a payment plan and if you are healthy, you are screwed. You have to be on social security in order for them to even attempt to help you and i'm sure after a few months, they'll shut off their power as well.
If I hear about fpl execs and employees getting bonuses this year, i'm going to pop a bloodvessel in my head. That company is the biggest monopoly aka cash [censored] monster in the state of florida and somehow they continue to manage to rape all of us and the goverment does nothing to stop them!
THEY ARE TOTAL JERKS. There links for auto pay and one time pay are right next to each other... I was switching banks so I went in to switch my bank info for autopay.. Well oops I did the other one on accident. Yeah so it bounced and now they want me to pay by cash or money order. WTF! I have wrote them and email about this honest mistake and they can clearly see it in there system. I am sure they will not give a rats A but it is worth a try. I wonder what the response will be IF I get one other than a shut off notice. I did go on the website and try to pay and I am SUSPENDED. THEY ARE THE ONLY GAME IN TOWN! It is a monopoly and we must bow down and take it in the you know what.
I AGREE, PLUS I WOULD LIKE TO ADD THAT I BEEN TURNNING OFF MY WATER HEATER FOR NO LESS THAN 10 HOURS ADAY AND I HAVEN'T USE MY HOUSE HEATER FOR ITS BROKEN AND BEING UNEMPLOYED I DON'T HAVE THE MEANS TO FIX IT, YET MY BILL IS THE SAME OR HIGHER IT MUST BE ANOTHER TAKE WHAT YOU CAN FORM THE TAX PAYERS LAWS PASS THRU CONGESS.
GOD BE WITH THOSE WHO ARE BEHIND ON THE FPL BILL FOR I KNOW I'II BE IN THE DARK AGE SOON THIS WEEK
I'II PRAY FOR YOU TO STAY IN THE LIGHT, DON'T WORRY ABOUT ME BEING IN THE DARK FOR LORD IS HOLDING MY HAND LIKE ALWAY HE THE ONLY ONE I/WE CAN COUNT ON.
GOD BLESS AND BEST OF LIKE!
Call this person.. she will help
Ellen Plendl
Regulatory Specialist
Florida Public Service Commission
Division of Service, Safety, & Consumer Assistance
[protected] (phone)
[protected] (fax)
not reading meters
Florida power and light (Fpl) is the biggest scam I have ever seen. They over charge and don't read meters! If I could the extra money that they charged me, i'd be rich! They have "special binoculars" to read meters that are hard to see. They are a scam! I have never saw them in my neighborhood. What a bunch of bull! F fpl!
The complaint has been investigated and resolved to the customer’s satisfaction.
fpl switched to digital meters which are connected to their central office and do computerizd readings all at the central office. to each of us residence meters
Miami, Florida
This is true "Not reading meters" FPL. The meter reader, which I've several videos refusing to enter property for no apparent reason. Then, FPL sends a high estimated bill, you might or not contact FPL, but hoping you don't and many don't around this area. If you do contact FPL, you have to force your way into having your bill recalculated by reading the meter to them, in my case the bill would be corrected by $20-$30 USD in my favor.
Lately I've been overcharged as much as 200klw's and had to call in to re-read my meter.
FPL change? Maybe now with a democrat President and Congress.
fpl are too monolopized
FPL sent me a letter today, saying that because some of my payments have not been paid on time they have to up my deposit by 600.00 due in 9 days. If we do not want to pay, we can opt for an auto withdrawal from our bank and we will not have to pay the additional deposit. This is a bunch of BS. First of all, Florida Power and Light are nothing more then a monolopy, and they can do and treat people however they wish. I don't have a choice not to pay them or they will shut my electric off, so why bully us into auto pay so they can get their money.
I think this is horrible business practices which does not seem legal.
FPL is the worst power company and if I had any kind of choice, I would be happy never to have to deal with them again
FPL Sucks
The complaint has been investigated and resolved to the customer’s satisfaction.
You do have choices, 1) Stop using electricity, then you won't get a bill for usage. Second, you can pay your bill on time. You want their electricity, and they want their money. Sounds fair to me. Their rates are already some of the lowest in the state, and are regulated as to how much they can charge anyway.
FPL MOST CERTAINLY DOES SUCK AND THEY ARE A MONOPLY HERE IN SOUTH FLORIA AND YES THEY DON'T GIVE A RATS [censor] ABOUT ANYONE OF THEIR CUSTOMERS. A FEW MONTHS BACK THEY SHUT OFF OUR ELECTRICITY BY MISTAKE THEN TELL US OH I GUESS OUR REPAIR GUYS ARE BEING A LITTLE LAZY TODAY. AFTER WAITING FOR MORE THAN 4 HOURS THEY FINALLY TURNED IT BACK ON.
THEN JUST LAST WEEK I GOT MY BILL IN THE MAIL I ALMOST HAD HEART FAILURE. IT WAS FOR $523.00. WHEN I ASKED THEM ABOUT IT THEY SAID OH WELL THE METER READER HAS NOT BEEN ABLE TO GET INTO THE METER ROOM BECAUSE IT WAS LOCKED SO HE ESTIMATED YOUR BILL AND GEE HE ESTIMATED LOW SO THIS IS WHAT YOU REALLY OWE.
I CHECKED WITH OTHER TENANTS AND THEIR BILL WAS NOT ESTIMATED AND OTHERS WERE. HOW CAN SOME BE ESTIMATED AND SOME NOT BE. ALL THE METERS ARE IN THE SAME ROOM. THE METER READER KNOWS TO GET THE KEY FOR THE METER ROOM AT THE GUARD GATE. SO I BELIEVE THE METER READER WAS A LAZY PIECE OF CRAP WHO DID NOT WANT TO TAKE THE TIME TO SCAN ALL THE METERS. BECAUSE OF THE I NOW HAD TO PAY 523.00 OR RISK ELECTRICITY BEING SHUT OFF.
FPL DOESN'T CARE THEY WANT THE MONEY. I HAVE ALWAYS PAID ON TIME BUT IT DOES NOT MATTER WITH THEM. I SAY SCREW THEM THE MONEY HUNGRY [censor].
Florida needs a cooperative for power, or at least a competitor. I've meet an attorney that works for FPL (hedging to determine power rates) - greed up and down and a couple other words. There's got to be an entrepreneur with some experience out there to spearhead a coop or alternative source and grid for homes.
FPL lost the payment. I had them on a 3 way call with the Navy Federal Credit Union to verify that they had received the check and cashed it. They tell me that it would be credit to my account. They all so tell me not to make a payment as I have a positive balance and any additional payments would confuse the issue.Then they give me a late charge. FPL will not acknowledge the call even happened! Tapes erased.
But, be one minute late and they sure can remember to tack on a late charge to your account. They can sure remember to disconnect your Power no matter how cold it gets and will not turn it on for over 24 hours not matter how cold it gets! And we all know they have emergency crews standing by! Not for you or me! We need to be taught a lesson...never be late!
I always carried a positive balance. Never again. Did never being late and always carring a postive balance work in my favor. Nope! Nada! No way. I am just a number just like you. Just a incoming check!
I also found the fact that you gave to FPL every month for going on 3 years does not get you any breaks either! Got to fund that Holiday Bonus some how!
They also tell me not to send in a copy of the check as it would be thrown away. They also tell me it is my fault because I did not speak to the correct rep. or the correct supervisor. It is also my fault because I did not fill out the correct form for lost payment and do it in the required time allowed! Then they put on these so called fake supervisors to pacify me!
FPL will not talk to the Navy Federal Credit Union and the Navy Federal Credit Union will no talk to FPL! But it is all my fault! So basically pay up or get disconnected! As if I have a choice. FPL is a monopoly and if you cannot afford to produce your own electricity,
I guess you just have to bend over and Say...all Phrase the Glory, the Power and the Almighty FPL. Thank You Sir and or Ma'am may I have another!
Now I only pay the balance due. Never carry a positive Balance! Call after 5 days and every day until the checks post. Never give to FPL share who cares again as they all
con fusees them!
FPL is so lucky I cannot switch service. I have problems with FPL payments a average of every 6 to 7 months. But they don't care. Not like I can switch services! They got you by the Nads and they know it!
They keep going to OUR elected officals asking for money for the same PATHETIC customer service ... We are all getting so screwed its CRIMINAL !
faulty meter
Here is my complaint to the public service commision on fpl holding my money hostage!
Hello,
It has come to my attention that Fpl has only refunded 50% of my faulty meter overages. Not only have i found out that FPL knows that according to there electric meter that tells them the usage for the entire street-grid etc... can prove that my meter was faulty for the full term along with others but the tests came back showing my meter was faulty. I have phone records and multiple FPL energy surveys coming to my home telling me nothing was wrong. Even the last surveyor told me nothing was wrong and told me to get the meter tested if i dont believe him. He actually said my bills will probably go up because the older meters tend to be slower than the new meters. They should have told me that 5 years ago when i first had them at my home. I have spent thousands trying to lower my bill since i moved in here based on my usage and i have all receipts and records. I still have not received the required meter accuracy test prior to start of service in 2003 because Ralph Nesbett said it was never completed. My solid billing history along with this report will conclude that i am due a 100% refund and as courtesy some interest. I sent fpl a certified letter over 60 days ago requesting my full refund with no response. I did however receive from Mr.Nesbett a claim that meter tampering was evident with my meter. I want the report showing my meter was accurate at the start of service and i will be happy with the rest of my funds credited to my account. I have recently completed a new home office at my residence with multiple pc's, a/c and refrigerator at the same time the new meter was placed in 2008 and my electric bills are still lower now with the new meter than with the old inaccurate one. I have plans on a new website to try and help find more victims on this type of theft. I need honest help from PSC and i cannot willingly let my hard earned money disappear. This will be my final attempt with PSC and will have no choice but to seek legal assistance if we cannot prevail. I am not looking for a settlement. I want my money back with interest.
Thanks Again,
Daniel Gill
[protected]@gmail.com
Of all the FPL comments I have ever read on this board, this has to be the absolute stupidest. Seriously? Give one concrete example and maybe someone might take you seriously.
It has come to my attention also that FPL is ripping off their customers. I have contacted the PSC and am having audits done on the account since day one. They're not happy about it but they have to comply. Honest mistakes are one thing while incompetentcy that makes them money is flat out fraud. From meter readings, faulty meters, overbilling, late fees, payments posting way after the date it was paid (on line and paper billing)
to acquire late fees is just ridiculous. Check your bills, the kw hours and the meter readout (on a daily basis if you have to) Keep all your bills and get an audit. Believe me they won't match up. They carry over balances to profit from late fees. It's very time consuming and they know it. If you find ONE mistake there are sure to be more.
Double billing, guesstimates rather than accuracy. It's theft plain and simple. I know they're busy but if it was their money they were losing perhaps they would be more careful or honest.
The Public Service Commission will get involved.
deposit abuse
I am preparing a flyer to give out to people and forward to all the major media outlets.
FPL is charging an extra deposit from customers to which FPL's credit exposure is limited to maybe 3 months of payments.
They have NO competition.
We have NO choice.
Imagine a business where you have no competitors and your customers will ALWAYS come back to you, FOR LIFE!
Tobacco companies don't even enjoy that kind of customer loyalty.
THIS IS ABSOLUTELY INSANE...
FPL is shutting off the light at the end of the tunnel until further notice.
In recent months our nation as a whole has been experiencing a new economic hardship. Many of us have lost our jobs, seen our incomes reduced, our retirements go down in flames, and homes in or at the brink of foreclosure.
Businesses are suffering as well. We see more and more companies laying off workers, closing stores, and entering into bankruptcy.
There has been some good though. We are seeing many Americans both rich and poor lend a helping hand. Many mortgage lenders have been patient in dealing with so many defaulted mortgages. Some are offering new or modified loans, short sales, discounts on back interest, or even on principal owed. We may not feel like they are doing enough, but when banks are “forgiving” monies they are entitled to, you know times are tough.
The government is extending unemployment benefits and other programs while trying to jumpstart the economy any way they can. We may not agree with how they are trying to help, but at least they are doing something.
Unfortunately there are those who just can’t see beyond their own needs and our newly increased credit risk. One of those is FPL (Florida Power and Light). FPL is a business like any other and should do what it can to weather this economic storm. That being said, unlike any other business, FPL has NO competition for its customers. Customers can choose to pay FPL for their electricity or simply go without.
While most businesses have seen their receivables go into 90+ days and simply hope their customers will make good on their commitments, FPL has decided to protect itself by demanding a larger “security deposit” from its existing customers who are barely able to keep up with their monthly bill. This “security deposit” is usually close to two month’s bills. If customers are willing to make their payments via automatic debit, then the deposit is waived. Many right now cannot commit to that since they don’t have a steady source of income. Surely FPL could understand that since they have in past years moved so many of their W2 employees to 1099 sub-contractor status.
FPL must be the envy of countless business owners who have seen their sales dry up while their receivables get old and moldy. Surely they could only dream of a business environment where they could demand a “security deposit” on slow paying customers.
FPL has not seen their sales volume devastated like car companies and retailers have. Their clients have not run off with thousands of dollars worth of cars, consumer goods, etc. Their exposure is limited to about three months worth of payments from lifetime customers. Not even tobacco companies have the customer loyalty that utilities have.
Something has to be done. We cannot as a whole endure this economic storm while FPL and other utilities like them choose to use this time to burden its “loyal” hostages (customers) with the hardship of having to come up with money to “secure” FPL’s bottom line.
Please forward this letter to anyone and everyone. It is necessary to raise awareness within the business community, the public, and our political leaders to put a stop to this.
Stephen Scott
The complaint has been investigated and resolved to the customer’s satisfaction.
It's 2015. I can't believe we have the same freakin issue with FPL. They are an illegal monopoly with illegal practices, and somehow they have been doing this for years. Just got off the phne w them. I have been a good standing customer for years. My business has too, plus we have superb credit. Called them because opened a second location. You'd think we'd get some sort of customer loyalty points, but instead we were asked for an additional deposit of $350. Oh and we are a charitable nonprofit. WTF. FU FPL. I rather not have electricity than give u money that u say I am not getting back unless I close the account. While everyone online is complaining that FPL continues to ask for more and more depsoits on standing accounts. This is so wrong on so many level. Please! Someone out there do something!
Im Desperate!
Every month FPL Ask me to pay Over 5600.00 my Wife Owns. We were Separated and the light was completely under her name.
When I rented this house, FPL asked me for a deposit, I paid the amount, a few days later a guy came to my house and asked me to pay $5, 600.00 I almost collapse. When I called FPL the told me that my Wife's Debt was added to my account and that there is nothing I can do. Every month they charged me $ 100 interest on that debt, plus the $400.00 Bill for my charges, plus $244.00 towards that Debt. I try to put the bill under a relative's Name and they refuse completely.
I lost my Job, I got three kids, the smaller one is only 3yrs old. I'm behind on my car payment.
I just want to pay my BILLLLLLLLLLLL Nothing else! They have a deposit, I paid $430.00 Yesterday and they will disconnect my light tomorrow, Every month is the same problem, , , I call them, make a arrangement for my wife's debt, I can't pay it!I wish I could.
What should I do?
I have roughly a 20 year history as a customer of FPL. My account has always been in good standing and with each and every new residence I took up (perhaps 4 moves in 20 years) I can proudly say that each and every final bill was paid in full and on time. I have never extended any credit to FPL and consider myself to be a 5 star repeat customer.
Thanks to Mr Madhoff my situation changed significantly in 2009 so I let go of my residence and moved in with a friend. My name was not on the FPL bill but I felt comfortable that now that I am ready to take up single residence again I will have no worries regarding excessive deposits with FPL as my extensive outstanding credit history with them speaks for itself. BOY WAS I FOOLED!
I have been in my new residence for 8 days and finally got around to opening an e-mail from FPL, welcoming me to open an online account for swifter bill pay. The e-mail states that if I would like to continue recieving service I must pay a number just short of $400.00 on top of whatever actual monthly usage fee's are incurred. When I click around the site to try and find an explaination for this obsured number I am only able to come up with red lettering stating that there is no further information, not because of any java script error but because they simply didnt take the time to fulfill their obligation to provide a full view of the monthly statement as if I'm supposed to just shell out this $400.00 with no questions asked.
I don't know if this business is in violation of the Sherman Act, but clearly, there is no other electric company in Florida so as others have stated, I will be forced to pay this ridiculously unfair and unwarrented dollar amount or risk heat stroke as my indoor thermometer registers 120 degrees.
I reinterate, I have a 20 year POSITIVE history with FPL and have NOT earned this smack in the face. I can understand an $80 deposit which is the equivalent of a last month security deposit (nevermind that my usual bill is actually $50 to $60) but to FORCE payment or deny service to someone who has earned their trust year after year after year for 20+ years to pay $400 based on nothing more than a grossly distorted projection of potential risk on such a low risk cusumer is simply abusive.
Although I am able to barely keep up my bill monthly even though I paid on time for two years, FPL has now added $150 two months ago for late payment and now another $61 this month. If I already am struggling, then what makes them think I can come up with even more money every month?
Also, how long can they continue adding even more deposit amounts? Indefinitely? It is ridiculous. These people are thieves!
I have started a class action lawsuit against Florida Power and Light. If you are interested in joining go to SueEasy.com type in Florida Power and Light and add your comments. The more complaints the better. Maybe we people of Florida can finally get some relief from these bullies. I for one am sick and tired of being a slave to their unfair deposit and billing practices and the monopoly that they hold over Floridians.
It's abusive and insane. The budget billing is a piece of s... It actually increased my monthly payments and I can't discontinue it because they will add the deferred charges to the next bill. So I will need to pay like $1000 to cancel that program that is supposedly to help you lower your monthly bills and pay more lest the same each month. Honestly, there is no choice, no competitors that you can switch to, they are a monopoly and they are taking advantage of us.
PLEASE COUNT ON ME TO HELP STOPPING FPL ABUSE!
Call this person.. she will help
Ellen Plendl
Regulatory Specialist
Florida Public Service Commission
Division of Service, Safety, & Consumer Assistance
[protected] (phone)
[protected] (fax)
Scott, i am in the same situation, if i do not pay the 420.00 deposit until such date, they will terminate my service.
It is unacceptable, somebody has to stop this abuse.
I am with you.
best regards
abusive monopoly
FPL is the only business I know of that is able to get an additional deposit from delinquent customers.
Their tactics are effective; pay up or do without.
Surely they must be the envy of many businesses that are suffering not only dismal sales but also aging receivables.
I can't think of any other business that is able to keep their exposure so low, customers hostage, and very little if any decrease in sales volume during this recession.
Must be nice to be FPL.
The complaint has been investigated and resolved to the customer’s satisfaction.
Please e-mail your state rep about this. I did!
http://www.myfloridahouse.gov/Sections/Representatives/representatives.aspx
damage to property
aprox. 5 months ago fpl had a power problem and a main line caught fire. fpl had people come out to trim the trees that had been rubbing these lines for a very long time. in the mean time somehow they caused damage to my shed. I have called them once a month for the past five months to see whats is going to be done about the damage. still i have yet to receive a phone call or anything productive. the only thing that has bee done is, i recieved a letter stating that they do not clean up after a hurricane. HA HA a hurricane, we didn't have a hurrican in florida this year. I don't think we even had a good wind this year. So how long should it take to have my shed fixed? Hmmm I think five months is way tooo long. I really think someone should have talked to me and we could have reached an agreement over the phone. Now i just don't know what i am goin to do because now the inside of the shed is beginning to rot. I guess i will just keep taking more and more pictures till they fix all the damage, or hire someone to fix all the damage they have done and neglected to fix in a timely manner.
The complaint has been investigated and resolved to the customer’s satisfaction.
deposits/terrorists in deltona
I've had the displeasure of having FPL as my utlity company for over 1 year now, I was charged the initial deposit to start the account and a couple of months later I get a notice of disconnection for another $150 deposit, I called and asked why and was informed it as due to my " tardiness" in paying my electric bill, when I asked astounded since I pay the same exact time every month, I was informed that I've been paying in the middle of the month and the bill is due in the beginning of the month (as my rent is) I informed the agent that I couldnt pay them in the beginning of the month due to that and the answer was "Its not my problem". Fine, after weeks and weeks of arguments back and forth over the issue I asked if I paid the $150 ransom they could just leave me the hell alone and was informed that no other deposit would be charged on my account, but guess what? FPL must need some new shoes because out of nowere I get ANOTHER disconnect notice, now 1 YEAR AFTER THE FIRST DEPOSIT with me making the payments EVERY MONTH at the SAME TIME for an additional $79! I called and was informed by the manager who must be related if not Jesus Christ himself as he put it politely "there is NOBODY else you can speak to, it doesnt go any higher then me" that if I didnt pay it would be shut off, I asked why he said the same thing, I asked WHY! WHY I've been paying for over 12 months at the same time and all of a sudden there is the need for another deposit, here is the info I got it folks straight from the [censored]es mouth: FPL can charge deposits at ANY TIME for ANY AMOUNT they see fit, if your bill is due on the 5th and you pay on the 8th YOUR LATE and they can charge you another deposit..And if you dont guess what? theyll cut you power. They're a bunch of bullies with representatives who lack the intelligence to explain even the simplest bill to inept managers who have not a CLUE to what theyre doing, answering the phone with the politeness and finesse of Tony Soprano, the company is SO BAD folks that there is an AUTOMATED COMPLAINT LINE! And the worst thing is NOBODY DOES ANYTHING ABOUT IT! ITs a [censored] sandwich that FPL forces down our throats every month and because they're not regulated they can keep terrorizing their customers forever and there is NOTHING being done about it.. People talk about terrorism abroad, what about the terrorists right here? Holding us hostages and demanding whatever they want as ransom? Why should they be able to hold us in the palm of their hands and squeeze more and more deposits whenever they're running out of money? Im considering moving my entire family from Deltona so I dont have to deal with them its THAT AWFUL I live on a budget with 3 kids and cant afford to take $200 out of my rectum whenever FPL decides they need it, I dont know what we need to do or who we need to talk to but something NEEDS to be done about this company's business tactics.
The complaint has been investigated and resolved to the customer’s satisfaction.
Please e-mail your state rep re this. I did. FPL must be stopped.
http://www.myfloridahouse.gov/Sections/Representatives/representatives.aspx
poor customer service
they came to cut off my light they knocked on my door twice when i answerd i saw no one so i went out to the front of house i see the guy before he cuts of the light i tell him i will give him a check for the amount he says ok when i go into the house to get the check he cuts the light and leaves i come out expecting to pay him and he is no where to be found so now i guess ill use my generator to power house untill they decide to reconect my power keep in mind i have already paid them over the phone with my credit card its 6pm now they say they wont be out till tommorow what a christmas it will be.
Now over one week after a lightning strike that caused a break in the water main and damaged the underground electric cable to my home, FP&L has not repaired or replaced the electric cable. In fact, even after repeated calls, sending out people to spray paint and flag my utilites we have yet to see them. It is unfortunate to see the lack of response. The state needs to get more involved in regulating FP&L and declining their rate increases. Where is their response to customers?
Customer service? Every one I spoke with said that they do not have a supervisor.
residents are being ripped off!
Florida Power & Light is asking state utility regulators for a 7 percent increase in rates starting in January and I heard on the radio yesterday that it was approved.
The Florida Public Service Commission already approved an increase of 16 percent last year and FPL said the estimated increase could rise depending on fluctuations in fuel prices and the potential impact of this season's hurricanes.
FPL had profits of $217 million, or 54 cents per share, compared with $211 million, or 53 cents per share, a year ago.
I live in a mobile home with land and have a $1260 mortgage PITI. I am a single mom and college graduate making $600 a week gross and I will probably foreclose on my home within the next year and to have a corporation profit from what is a NEED, especially in Florida, is disgraceful.
It is outrageous that this happens! The increases are staggering, especially during these hard times. People are losing their homes, lay-offs are at a all-time high and increasing, work is VERY difficult to come by and FPL continues to increase their rates!
The Public Service Commission has approved rate hikes twice within one year! What kind of service or over site are they providing...?
As "scott777" indicated... They have NO competition... We have NO choice.
This is a text book definition and example of a monopoly! Shame on FPL for taking advantage of the needy and those going through some hard times!
I am preparing a flyer to give out to people and forward to all the major media outlets.
FPL is charging an extra deposit from customers to which FPL's credit exposure is limited to maybe 3 months of payments.
They have NO competition.
We have NO choice.
Imagine a business where you have no competitors and your customers will ALWAYS come back to you, FOR LIFE!
Tobacco companies don't even enjoy that kind of customer loyalty.
THIS IS ABSOLUTELY INSANE...
I don't think FPL needs to have a 7 percent increase in rates. They don't do any thing to help anyone. They are rude and don't respond when you call them for a problem. They treat the customers like they are crap. The customer is the one keeping them in business. I think the State Of Florida needs to come down hard on FPL and make them realize that the customer comes first.
I have had FPL for two years now and am looking for a new place to live that does not offer FPL service. My husband and I both work and have two kids to support. But like most families we fell on hard times this month because of our youngest son being sick. We have asked friends and family for their help and because of their financial situations they can't help. So with my electric bill being three hundred and forty three dollars FPL said we can't file for an extention. Not only that but they also are charging us another deposit. I called FPL begging for a little more time cause we have to find a way to come up with the money I was told they would be turning my electric off 11/12/08. I tried to explain to FPL that I have a sick child and just needed a few more days to find the money they told me I was out of luck. Now tell me what company knowing they are going to get their money turns off power to a sick childs home. If any one can tell me how I can get FPL to let me have more time or if anone knows of any organization that can help please email me at bdolfans03@yahoo.com. I would really appreciate if any one has any info that would help.
deposit of $500 required
I strongly agree with all of the complaints on this site. I have been an FPL customer for 20 years. I have been late a few times, but never have I been shut off. Yesterday I received a bill from FPL for a deposit for almost $500 because of two late payments in the past I believe six months. I called and asked to spread the payments over a longer amount of time and they said no. I asked about an extension to pay and they said possibly but it would only be for a few days. My husband hasn't worked since May of 2007 due to health reasons and also just not being able to find any kind of work. I have a full time job and I don't even make enough money to pay for our mortage, utilities, gas for the car, groceries, medications, etc. We have not been able to pay our mortgage since April of 2008. We never have any money left over and often have very little in the refrigerator and cupboards. I find myself gathering any change we have around the house to buy food. We have begun to sell things on ebay and are trying to sell other larger items but no one has any money to buy anything. I asked the FPL rep how could they expect someone who can't pay their electric bill to come up with ANOTHER $500 in four weeks. She said I don't know. I asked about speaking to a supervisor and she said there was nothing anyone else could do for me. I am current on my bill now but I have a payment due of $256 on November 18. Then they are asking for this deposit of almost $500 due on December 4. I just don't know where to turn. I called one of their agencies for "help" but they say they have no more money to give anyone help, not to mention I am not at "poverty" level so they couldn't help me anyway. I have been borrowing money from family members, but they too are all tapped out. FPL has a monopoly on the electricity in our area, and until there is some competition, they can just do whatever they want. There must be something we can do - a classs action lawsuit perhaps. Please Please any suggestions would be greatly appreciated!
power reconnect
Service was disconnected for nonpayment. I paid $413.00 to reconnect service at 5:39 p.m. I was told that and order had been placed to restore power. I called 5 times between 6:00 p.m. and 6:00 a.m. Each and every time I was informed an order had been placed for restoration. I asked every person I spoke to if people worked after 5:00. They all told me crews were working and an order had been placed.
I get that it was my fault for not having the money to pay. I get that it is my fault. But why did no one tell me the truth? We have a generator we ran several times, but not enough to keep my food from spoiling. Now I don't have money to pay FPL, and I need to buy food and I still don't have power. Why couldn't anyone tell me the truth?
My husband called for the 7th time this morning and spoke to someone and he told him that an order had not been issued to reconnect until 6:00 a.m. this morning. All 5 people told us the order had been placed last nigth for reconnect and crews did work at night.
I needed to run my generator last night and I would have if we had known there would be no power all night. It's 9:00 a.m. the following day and I still am without power.
security deposit
I would like to file complaint about fpl utility company. I am a customer of fpl for 10 yrs and been paying my bill. Unfortunately at this time I am the only one employed and get pay on the 15th and 30thof each month. There for I can pay all my bills around the sixteen of the month. I have 2 children under the age of 12. i have to work on a budget. I got a...
Read full review of Florida Power & Light [FPL] and 30 commentstardness of turning back on light when turned off
we had out service turn off, we had not got a disconnect notice or even a phone call, they told us that it would be 2 to 24 hours befor our service would be turn back on, we payed our bill august 7th at 3:55, and was supposto to be turn our service back on at 3:55, august 8th, we made 5 phone call to find out when we would have our service back on, it was in the ninietys out side, I have 4 dogs, and my hubson has had cancer service and cannot take the heat, we do not have places to go in this kind of susation, at 3:55 on the August 8 our service was not returned back on, we called, and they told us that there was no service truck, where scheduled for our area, so they said that we would half to wait another hour for a truck to come out to trun on our service back on, when the gentlemen came out an 1 1/2 hours later, he told us that no truck was scheduled to come out to area to return service back on and that there was 6 more customers that had to be truned back on in our small town.I cannot argue the point about not paying our bill, but i will argue that it is unhumane for anyone to half to wait that long to have service returned back on, all my meat has to be thrown out of my fridge, anot to mention that i was feeling very dizzy and sick to half to indurel that kind of treatment, and i feel that something has to be done to help aleviate this kind of treatrment, and I mean to do something about it!
Okay... for ME it was a case of another customer who had my phone number before I did. I called FPL and they were very nice about fixing the error. My concern was for the actual person they were trying to reach. BUT, with that being said, FPL HAS gotten WAY out of hand and how they DEMAND payment and are really hard to work with when it comes to requesting payments extentions.
FPL has gotten out of hand. A woman that I know had her lights shut off with out notice too. Her husbamd had a heart transplant and is in a wheel chair. Complain to your state rep about it. it is time that the consumer got some protection from FPL's loan shark like tacticts.
http://www.myfloridahouse.gov/Sections/Representatives/representatives.aspx
deposit requirement and pay in cash every month
I am glad that a lot of individuals and citizen are doing something to STOP THE FPL's ABUSE, they are not doing much to help consumers, because they know they have us in there hands. They are the only provider of power and light and they can control us. I wish them to have some continuousness about the financial hardships time of this slow economy we all...
Read full review of Florida Power & Light [FPL] and 2 commentsDeposit requirement
Re: florida power and light residential deposit requirements and policies To whom it may concern: I am writing you regarding florida power and light’s (Fpl) deposit policy for residential service in manatee county florida. Like millions of people in the united states and hundreds of thousands of people in florida, I have been impacted by the slow economy...
Read full review of Florida Power & Light [FPL] and 53 commentsno compassion/unserstanding
I'm writing for a disabled friend who has a letter from a doctor stating she is on oxygen yet the power company shut her power off due to non-payment of bill plus to generate a little more profit in their pockets late yesterday. Meanwhile my friend who is already underweight is seeing her food bought with food stamps spoiling -not very green to the electric company, and she can't buy food until next Tuesday. Florida Power and Light is violating a Florida ordinance just for more "money" (profit) reconnection fee. To prove this is a real story my friend's name is Shanti Clancy. Thus a warning to all if you/relatives use oxygen or life support have a battery operated genenerator, otherwise the decision of life or death is in the control of the power company especially expect no mercy from Florida Power and Light if you miss the electric bill payment.
FPL makes now automated phone calls to the customers scaring them into paying their past due balance right a way because they will disconnect your power "TODAY". I am always almost one month behind because my husband is legally blind and I have also a disability, having only a small unemployment check. Not to get in too much into health issues, FPL used to care in the 80's before they won the "Demin Award" issued by Japan, soon after that, Japaneese black suites kept on walking around in their facilities and the whole attituded became "Customer Unfriendly". I struggle with them every month.
I am currently going through the same with Leesburg power. I take care of my mother who is on oxygen. They have shut me off several time after entering the life support program. This last time was for $61.00. They barely ever send me a bill and say that the law says they only have to give me 24 hour notice, but the guidelines they gave me says that it is only for scheduled maintenance not non payment of bill!
There appears to be little ability of the phone operator taking complaints of lost power to communicate with the work crews. As a result when work is incomplete or not performed there is no way for the customer to get any accurate info in the phone call. My business has been without power for 24 hours now and still no resolution only continued misinformed supervisors telling me that they can't do anything. If anyone at FPL actually reads this, I would suggest that supervisors be given additional ability to to contact crews when there appears to be an apparent slowdown in the work. I will be raising this matter with the Public Utility Commission as well.
The reason their is only 2 complants, most people have been dragged into the ground by fpl and are under the impression that this EVIL, monopolizing so called ### of a company has more money than GOD and don't give a sh...
What are we going to do, stop using their products.
they don't care you will be back and pay.
They are worse than the food stamp office and ssi when you apply for aid.
Talk about goudging
My girlfriend is disabeled, she gets around 600 dollars a month. and has to take care her disabled son that gets nothing because cant get approved.
her house is a mobile home and the ### had her on the so called budget plan at 400.00 a month, they tell her that the bill is actually between 500.00 and 600.00 a month.
In case your wondering how she makes it well, she don't I make the differance for her.
I have to take care of my mentally disabled brother and for some reason his check was stopped and for several months I had to take care of his bills too.
she got behind with fpl they turned her light off;
I finally after takeing every I own to the pawn shop raised up money to pay her bill. but now get this, ,
they took her off the budget plan and billed her for the differance and added another 250 dollars for extra deposit and sent her a bill for 1900.00 dollars
No this ant no lye I have a copy of the bill cause no one believes me.
1900 dollars lewy. for a double wide mobile home.
her bill because she is not on the budget plan anymore is 500 a month is redickuless pluss they told her she has to pay 339.87 a month till she pays the 1900.00 dollars off.
You tell me how is she going to do that with her 600.00 dollar disability check. 840.00 dollars a month come on this is strong arm robery, I don't care how you look at it.
This is it? Two comments on FPL. This is by far the worst company to ever do business with. Ten years I have been going around with them. Over charging, bad meters, bad customer service, etc. They get away with everything because they have no competition and The State allows them to do whatever they feel.
Two complaints, come on people.
Good for you to stand up for your friend. My sister and brother-in-law have very similar problems w/Florida Power & Light. Should anything drastic happen to your friend's health, sue them! Why should your friend have a generator? A late payment is not a crime, however, the sort of punishment that Florida Power & Light is placing against their customers is a crime! The Public Service Commission should put a stop to this. Shutting off one's power, or giving ultimatums is not going to make or scare a customer into paying any sooner than they can. Floria Power & Light has 16 billion dollars in revenue annually! How much of that goes into the CEO's pockets, not giving a damn about the average citizens who are struggling so desperately in these times? Penalties are different if hundreds of dollars are owing by a customer who extends no effort to pay. However, being late each month in these trying times, and then being punished by FP&L for being late in these trying times is a travesty!
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Florida Power & Light [FPL] phone numbers+1 (866) 263-9185+1 (866) 263-9185Click up if you have successfully reached Florida Power & Light [FPL] by calling +1 (866) 263-9185 phone number 1 1 users reported that they have successfully reached Florida Power & Light [FPL] by calling +1 (866) 263-9185 phone number Click down if you have unsuccessfully reached Florida Power & Light [FPL] by calling +1 (866) 263-9185 phone number 1 1 users reported that they have UNsuccessfully reached Florida Power & Light [FPL] by calling +1 (866) 263-9185 phone number+1 (800) 226-3545+1 (800) 226-3545Click up if you have successfully reached Florida Power & Light [FPL] by calling +1 (800) 226-3545 phone number 0 0 users reported that they have successfully reached Florida Power & Light [FPL] by calling +1 (800) 226-3545 phone number Click down if you have unsuccessfully reached Florida Power & Light [FPL] by calling +1 (800) 226-3545 phone number 1 1 users reported that they have UNsuccessfully reached Florida Power & Light [FPL] by calling +1 (800) 226-3545 phone number
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Florida Power & Light [FPL] emailsabuse@fpl.com100%Confidence score: 100%Supportbrian.yates@fpl.com94%Confidence score: 94%
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Florida Power & Light [FPL] addressP.O. Box 029100, Miami, Florida, 33012, United States
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We need a lawyer to stop this abuse FPL monopolize Miami and is abusing of their costumers because they do not have competitors they just decide if your deposit is to be increase, also if you cannot pay anymore by phone or online for a full year, increase the rate every time they want, they do not want to work with customer necessity and turn down the power without ask about any solution.
Good going on posting your bank information on the page, ###.