FloryDay
Reviews and Complaints

Ordered a dress in February - have had various e-mails saying due, Feb - March and April but still no item.

WHY have you not sent this?

There are several e-mails stating items have not been received, by your customers. I am not going to be one of them.

I have contacted Google and reported you for unfair trading.

If this item does no tarrive by the end of April, I will take further action.

Either send this item or refund my payment - TODAY

I ordered the first order above on February 7, 2018 that was obviously about 2 1/2 months ago I was $120 order I still have not received either of the items the second number above is a dress I ordered and it's been 14 days I still don't have that either that dress was around $50. When will I receive my three products? My name is Janet then quest my phone number is area code [protected] I would appreciate a call back to give me the status of my orders

My order number is [protected] I order a polka dot short maxi dress Item number 1045634, I have never received my shipment and now I get a email that it was out for delivery two days ago, and never came, please I need this for a wedding it you can not tell me when I going to received this, I want my money back, and I wii call my credit card holder, and have my money retracted.

Order number : [protected]
Items to return : [protected] and [protected]
Order date 05/04/2018
* Requested information to return 2 items.
* The firm's return policy stated goods must be returned within 14 days.
* Without an address this is impossible.
* 7 emails were sent asking for information. No reply arrived.
* 4 phone calls to customer service. No one answered.
* All my communication has been photoshopped as proof.
* I am requesting a return address and a full refund of returned goods.

Order number: [protected]
US$ 182.95
Requested full refund on:  April 17, 2018 05:35 AM
Have yet to receive instructions of how/where to return.
&
Order number: [protected]
$ US$ 52.78
Requested full refund on:  April 19, 2018 01:04 PM
Have yet to receive instructions of how/where to return.

I receive auto replies when I inquire. But no info.

Poor communication and window time is closing fast.

I received the above order yesterday (a month and 7 days after the order date!), and after paying SFRs 41.50 customs duty.
As all the clothes are too large in size for me, I wish to return them.
As there is no return laber insider the package, how am I to return the package?
Yours,
Claire Barry,
Kinkelstrasse 36
CH-8006 Zürich, Switzerland
email: barry.[protected]@gmail.com

I ordered two dresses the same to have the choice of sizes, for my grandsons wedding.

Payment confirmation
Order no.: [protected] order date: 2018-04-02 06:16:56
Dear scarlethound,

We are happy to inform you that your payment for the order [protected] on floryday.com has been received and we have begun processing your order.

Once your items have been packaged and are ready to go, they will be shipped to you immediately. You will receive a shipment notification via email once your order has been shipped.

If you have any request or questions, please contact us as soon as possible so we could try our best to cater to your needs.

These dresses have never even been dispatched as far as I can tell
After inquiring I have received a ticket response number and they have taken the money

6338992767] thanks for your ticket to floryday.com
Inbox
X

Noreply. Floryday.com
15 apr (2 days ago)
To me
Dear anita broomfield,
Thanks for contacting us. We have received your ticket. Here is what you've submitted:

Dresses I have not yet received how long will they be please as you have already collected payment

Our customer service team will get back to you within 24 hours. You can view this inquiry's progress online here: http://www.floryday.com/account/ticket.php?e=scarlethound@gmail.com&t=6338992767.

Thank you for shopping at floryday.com.

Regards,
Floryday.com after-sale team

Again no response, so tried phoning them number not registered but also saying on website to leave a message, so again unable to speak so a person to help.
You are led to believe this company is based in london, but obviously is not
I am now believing other reviews that this company is a total scam.
Have I any chance of getting money back.
Regards anita

I had ordered some clothes at Floriday, which already arrived weeks later. Now I try since 2 weeks to return some of them due to bad Quality and cut. But although I have written almost 10 mails and tried to call the Service Center, I don´t get any answer, especially no adress where to send it.
In the meantime I have read a lot of complaints about this Company, too late for me, but hopefully for others.

I ordered four dresses from Floryday and paid extra for expedited shipment. This did not happen. They arrived late. The quality of the dresses is substandard as if no pattern was used. It is amazing that a company of any kind is allowed to scam the public this way. Getting a return address is almost impossible. I discovered the return is to Jack Li in China; however, the shipping fee is exorbitant. I am afraid of these people. This a sleazy, nasty operation. BUYER BEWARE!

I purchased online goods from this company on Mar 25. The order arrived on April 11 and one item was faulty (a hole in the swimsuit), 2 items were poor quality and not sized properly so did not fit and one item, while cheaply made, did fit and I will keep it. I have been trying to reach this UK based company that ships from China and claims to have warehouses around the world to allow for ease of return. UK law states that online sales must have allowance for return within 14 days and Floryday's return policy also says customers have 14 days to return. I started trying to reach this company to begin the return process as there is no address attached by starting return tickets. I sent at least 5 emails to get the process started. I finally heard from them today (April 14) and they are trying to say it costs to much to return goods to China and I should accept either a 50% off coupon or a 30% refund. Neither of these options are acceptable to me and when I tried to respond to their email, there is no way other than this to respond (the site sent me here).
The order number I had for my goods is [protected].
Below is the order information
Payment Method:

Credit or Debit Card

Ship via:

Standard Shipping (CA$ 1.30)
Items Ordered Item Price Qty Price
Solid Half Sleeve Knee-Length A-line Dress ([protected])
COLOR=Black SIZE=XXL
CA$ 61.57 1 CA$ 61.57
Nylon Halter Color Block One-piece Swimwear ([protected])
Color=Black Size=5XL
CA$ 47.5 1 CA$ 47.50
Floral Drop waist Short Sleeve Knee-Length Shift Dress ([protected])
COLOR=Black SIZE=4XL
CA$ 56.33 1 CA$ 56.33
Solid Pockets Peasant Maxi A-line Dress ([protected])
COLOR=Dark Blue SIZE=3XL
CA$ 64.2 1 CA$ 64.20
note: None

Subtotal:

(+) shipping:

(-) Coupon:

Grand Total:

CA$ 229.60

CA$ 1.30

CA$ -11.48

CA$ 219.42 total price
Order No.: [protected]
Below is a copy of the email they finally sent to me
Dear April Pringle,

Our customer representative has replied to your Ticket #[protected]：

Thank you for contacting us. I'm terribly sorry for the late reply. As it is our peak season, we might not give an timely answer within the promised 24h. I do appreciate your kind understanding towards this.

I am sorry to hear that you are not satisfied with the product(s). I totally understand that sometimes standard size items may not fit well as customized items. Please be assured that I will take care of your case and help you out. We can accept the return to our China warehouse, but based on our experience, the return might take quite a long time and also the return postage will be costly.

To help you solve this issue in a timely manner, we suggest you keep the product(s). Below we have worked out the following ways to solve your problem. Please kindly reply to this email to tell us which options you prefer before we process the next step.

Option 1: Keep the product(s), and we would like to create a coupon valued at 50% of the item(s) value. It is valid for one year and you can use the coupon for your new purchase here.

Option 2: Or keep the product(s) and we issue you 30% refund of the item(s) value.

I'd really appreciate if you could please summarize the issues with the item in clear detail for me, such as the bust/waist/hips is tight/loose? These information will help us improve the products and reduce size issues.

For the swimsuit, we are sorry for the problems you've met for the swimwear you ordered. To help us view the problems and offer you an effective solution, would you please provide us with detailed pictures showing specific issues you have mentioned?

You may simply attach the pictures when you reply to this message. Just click the link at the bottom of this email first. Then click "Search" and upload the pictures. Or you can directly send the pictures to [protected]@floryday.com.

Thank you for your time and understanding.

You may reply to us here:http://www.floryday.com/account/ticket.php?e=april1960@telus.net&t=5585602767.

Are you satisfied with our reply? Please go to the link to rate it.https://zh.surveymonkey.com/r/floryday-as-en?t=5585602767
Thank you for shopping with floryday.com.

Best RegardsQuella
Below this is a copy of their return policy
Returns & Exchanges

We strive to offer the best shopping experience, including fast and hassle-free returns. Please contact us within 14 days upon receiving the items to initiate the return process if you are not satisfied with your order.

1. Please Contact Us to get in touch with our customer service team and describe the items you want to return and the reason for your return.

2. Package your items carefully and send them out through your local post office to ensure they can arrive safely.

3. We will process the return or exchange as soon as we receive your package.

4. Once your refund is issued, you will receive a confirmation email. Floryday cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to Floryday.com. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process. Refunds are issued back to the original form of payment used to purchase the order.

Return Conditions

1. Please contact us within 14 days starting from the day you have received your order.

2. The following items cannot be returned or exchanged: swimwear and accessories (except scarves and bags).

3. Returned items must be in unused condition with the original packaging. We do not accept returned items that's worn, damaged, washed or altered in any way.

4. We do not accept returned items that were sent back by you directly without checking with us first. Make sure to check returns with our staff first.

5. We do not offer Freight To Collect (FTC) service for the packages returned to us. Shipping cost for the returned packages are non-refundable.

Return Address

We have warehouses in different countries around the world! If you want to return the items to the nearest return address, please contact us and our customer service representatives will get back to you within 24 hours.

I received my items w/I 3 weeks of order, satisfactory. I received my items on april 4, 2018 with no instructions on how to exchange or return items. 2 of the items were not what was pictured and one didn't fit right. I followed the instructions in the order email and went to their website to request return/exchange information. A pop up came up when I submitted my request indicating that I would receive an email w/ instructions w/I 24 hours. It has been a week since I have submitted 4 requests for instructions. I also sent a message on fb messenger and got a response with the link to fill out the same form I filled out 4 times already. No reply to emails or inquiries. No address to return items. Terrible way to do business. Live and learn!

I returned a dress which was defective. They had me send it to an address belonging to a storage unit in Kansas! Each time I contact them about my refund they continue to say it is on its way. I have now filed a complaint with the Better Business Bureau and with my state
consumer protection office. My bank is now investigating and considering legal action.

I purchased 4 items from Floryday and none of the items fit and the quality is not to my standards. For starters the site does not say items are coming from China or I would not have purchased. It also states that "returns are fast and easy"... Not accurate! The postage on the parcel was the next town over from me. I filled out the info to return and a reply came from Daenerys which was a standard reply. It says they will refund 30% of my purchase and I keep the items or generate a 50% off coupon for future purchases! No acceptable! I want all my money back. Is this even legal?

I have place and order on the 2nd February, estimated delivery 18-21 days, so by the 20-23rd February 2018. I wrote an email on the 27th February, a week after the estimated delivery, asking what had happened to my items, as no one got in touch with me, and online it appeared as it hadn't been delivered yet.
On the 28/02/18 Floryday replied:
Ticket n. [protected]

"Thank you for waiting, We have checked with our suppliers, and the order can be finished and shipped out from our warehouse around next week due to the peak season. Shipping time will take 5-8 business days.
Please rest assured that once your order is finished, we will arrange the shipping immediately. You will also get a confirmation email including the tracking number. To ensure that you can get the order on time, if you don't get the confirmation email of delivery by the expected date, please send emails to us to check the status of your order. We will double check for you. Hope this helps. Please contact us if you need any further assistance.:

On the 13/03/18 so 39 days after the estimated delivery, I wrote to them asking why the items were still unshipped and I requested a full refund.
On the 14/03/18 Floryday replied:
Ticket n. [protected]

"Thank you for contacting us. We are sorry that as it is a peak season, the item ([protected] in your order is not ready yet. While the other item(s) in your order is/are ready. Would you like to wait for the whole order till the end of March? If not, we will remove this item from your order and send the other items which are ready and refund you the price difference.
Please let us know your decision and we will process the next steps for you.
Thank you for your understanding. Looking forward to your reply"

I only ordered 2 shirts, the same style, just different colours, so no big order for them to not have them in stock, but anyway I was very upset as they didn't say it the week before that they didn't have the items in stock. 1 month and a half after I placed the order! On the same day, the 14/03/18 I replied asking for the SECOND TIME to send me a full refund as I didn't need them anymore.
on the 16/03/18 Floryday replied:

"Thank you for your email. We are sorry to tell you that we are unable to cancel the order now since your order has already been shipped out now. According to our cancellation policy, once your order has been shipped, it can no longer be cancelled. So please sign for the package at first. And if you still need to return the order, please contact us after you received the package. Then you can make the return as per our instructions. Thank you for your understandings on this issue. Please contact us if you need any further assistance"

This is a completely joke, 2 days after I ask for the second time for a refund, they send the items, even thought I asked for a full refund, including delivery, on the 23/03/18, exactly 47 days from my first order.

As I order those two shirts for my daughter as a gift that lives abroad, so as they didn't arrive before the 21 days estimated delivery time, I didn't need them anymore as they're not my size. The items got delivered on the 21/03/18, signed by a family member while I was abroad, so when I came back the package was there. I emailed them on the 24/03/18 a big complained email, requesting to return the items and requesting a full refund as I specifically asked twice to cancel the order and get a refund, but yet they sent it.

on 26/03/18 Floryday replied
Ticket n. [protected]
Thank you for your email.We have checked your order and the package has already been delivered and signed. Please kindly check enclosed signed signature proof and check with any family member or neighbor who might have signed for your package. If you still can't find your package, please contact your local delivery company DHL at phone number "[protected] (For calling from Italian telephone numbers only)
[protected] (For calling from Non-Italian telephone numbers)". The tracking number is [protected]. Thank you for your cooperation on this issue.
Please contact us if you need any further assistance."

They answered to something I did not ask clearly, as my email was about how disappointed I was with the service and that I wanted I refund as I didn't want it anymore.

I then emailed again asking to tell me where to send the items and that I wanted a full refund otherwise I would get via legal way, as I have paid 76.24 Euro, so not cheap for 2 cheaply made shirts from China!

On 01/04.18 Floryday replied:
"Thank you for contacting us.

We apologize for the delay but we seek your understanding that we are currently going through the peak period.

We are sorry that you are not satisfied with the quality of our product and the item did not turn out exactly as you expected.

We always do our best to make sure that the fabric used for our product is of high quality, which has already been proved by the positive feedback of our customers throughout the world. But we can understand that different people have different views. Besides, the standards of commonly used fabrics are also different from place to place.
I am sorry to hear that you are not satisfied with the order. I can understand your concern. Below are some solutions for you. Please let me know which items you would like to return so that I can calculate the item price for you. You can provide us the item ID indicated on the packing list or the item code shows on our product page. I will process the next steps for you once you tell me your choice.
Please kindly reply to this email to tell us which options you prefer before we process the next step.
Option 1: You can return the item(s) to our Belgium warehouse and then we will initiate the refund of 100% product value once we receive the returned package. If you choose this option, please let me know and I will create corresponding return apply ID and provide you with the return address and return instruction.
Option2: We can send you a coupon code (70% of the product value) which is valid within one year, and you can use it for your next order on our website. Meanwhile you can keep the item(s).
Option3: We can refund you 50% of the product value and you can still keep the item(s).
Thank you for your time. Look forward to your reply."

It's a no way out situation, they are ignoring my requests like they don't understand what I have been asking 4 times now, is it that hard to understand that I don't want the items and that I want every single cent back, as it's their fault if they sent the items after I asked 2 times to cancel it?!

The worst company even, and I am going to do all I can to get all my 76, 24Euro back!

Received the item I ordered on 3-16-18. Order # [protected]. Received item on 4-12-18 which took 4 days shy of a month! Dress is too large and very cheaply made. Website not very user friendly for returns. Please send
info regarding where & how to return item. Did not realize this was being shipped from China! Please email instructions for returned items asap.

Joyce Kirkpatrick
Arlington, VA 22206
email: [protected]@gmail.com

I purchased item order number [protected] namely Wool Blends High Neckline Solid Loose None Sweaters on 2018-03-02 and I tried to return the item by following the in formation on the return site of Floryday but a few days later the item was returned to me. Since then despite phone calls and leaving a message that nobody answers and sending emails that nobody replies to I don't know how to proceed with returning this unwanted item and getting a refund. Can someone give me a sensible resolution?

I ordered a shearling coat size 8 and a long sleeve knee length dress on 28/2/18. Parcel arrived today 6/3/18 and too late for the coat which is poor quality as is the dress. I have made numerous phone calls in order to return these items without success. Now reading other peoples complaints I realise I have been scammed. There is no information regarding how to return these items even though they do state that returns are easy! As I am unable to get a returns form. Please advise. And I wouldn't recommend anyone ever purchasing from these people.

All these articles of clothing are far too small despite them being a size medium and my normal size is a ten as I am on the petite side I would have thought that a medium would have been big enough. There is no return address on the shipping order and the only phone number I can find is in Hong Kong. How are you supposed to return the goods within fourteen days without an address? I have spent over £100 and feel that something is not right if you have to chase around looking for a return address. Will I get my money back? who knows.

I have been trying to return 2 dresses for over a week and have requested an address to send it to. I have written many times but only get a computer generated reply. I have also tried to phone several times but only get an answering machine. It makes me very suspicious if this is a scam. I am anxious to return it asap and get a refund.
My order no. is [protected]

I ordered a Floral Appliques Half Sleeve Midi Shift Dress which was described as 'silk'. Item Code: #1034302. The illustration shows a silk dress, not sheer, with no lining showing from underneath. It also mentioned appliques. What I received was the same design dress/material, but printed on polyester net. This clings very badly and seams/pockets are very visible, with the white lining showing through badly. The colour of the original dress is also much less vivid when printed on polyester - it's nowhere near as blue. There are no appliques. Essentially, this dress is totally not as advertised, and I would like a refund including all postage and package costs including my returns costs. I have attached pictures showing how see-through this (net) dress is compared to the advertised (silk) dress. I have been offered a refund for the dress, but not for my postage. Customer service are evasive and are not responding to my latest message. I have attached the original advert dress and what actually arrived - this is a shoddy rip-off. I will report to Trading Standards if action isn't taken.