FloryDay
Reviews and Complaints

I have clearly spelled out every detail of information on preceding pages. I would like a refund
This coat took one month to arrive. It came via Canada Post yesterday - 2018-04-04. Order # [protected]. Item is coat, blue, size large wool and wool blend.
Upon seeing all the reviews that indicate unsatisfactory responses and dissatisfaction with this company, I am terribly disappointed. I really need to see some action on my request for a refund.

As you can see i have ordered on 25th and today is 3rd. Still i have not received my delivery. When i tracked it says it has still not been shipped. I wanted to wear the clothes i ordered for my holidays which im going in 3 days.

I ordered in the first place since it said it would take only few days to reach me

Please look into the matter

shilpa

I have used this online dress ordering successfully. But I ordered and paid for a dress in December 2017. I was written several times about delay. Last email said they would let me know but process by March 20th.
Nothing. I have written to automatic service to complain. It is a blue dress with white flowers. Size medium. Customer name is Penny Shanks. Don't know if you have a Better Buisness Bureau but I have three lawyers in my imbediate family and will use them if I have to. Very bad for customer relations.

I ordered from FloryDay some goods on 7 Jan 2018. I received them after a month but unfortunately they turned out to be completely wrong size, so I decided to send them back.
I did so on 15 Feb 2018.
On 22 Feb I received the mail in which I was informed that the procedure of the refund has begun and it will take 7-15 days to get the money back.
On 16 Mar (I gave them additional week) I wrote an email complaining about not having the money from my refund back. The next day (17 Mar) I got a reply saying that the refund was successful on their part and got a screenshot with the transaction confirmation. However, I checked at my bank that no refund transaction has been issued for my card.
I feel like I've been scammed and FloryDay is a completely unreliable company I would never recommend to anyone!

I have previously received items from Floryday with no problem but currently have orders that show as still being processed and not shipped after a month and no-one has responded to my inquiries. The order numbers are [protected], [protected] and [protected]. I am going on holidays in a month and wanted these items before then. I want to know when they will be shipped.

Ordered clothes on Feb 2nd. Inquired about order and Floryday said item would be shipped March 6th. It is now the end of March still no items. When i inquire on your site about shipment update I have gotten no response. I now want my money returned to my credit card. And cancel my items all together. I see many complaints about your company and I have uneasy feeling and regret this purchase. total dissatisfaction.

From : zaldebFebruary 24, 2018 08:54 PM
Order [protected] is taking so long to come. I needed it sooner than 35-40 days. It looks like a month has gone by without even shipping it? Can you advise.

Debbie

FROM : LUCY FEBRUARY 28, 2018 09:07 AM
Sorry for the late response.

We apologize for all the inconvenience caused if any.

We are sorry that since your order was placed during the Spring Festival vacation period, so it takes longer time to prepare your order. Your understanding will be highly appreciated.

The estimated date to ship your order is 2018-03-06. Please kindly take noted.

We will try our best to ship the order as soon as possible once the items are ready.

We beg your understanding.

Have a nice day.
rom : zaldebMarch 19, 2018 08:10 PM
Same order # as above. I have still NOT received my order. Please advise
Debbie

From : zaldebMarch 20, 2018 05:39 PM
Can someone please tell me where my shipment ordered in the beginning of Feb is?
Not hearing back from you is troubling.
Debbie

I fell for it too. I ordered three dresses and paid by Credit Card and then saw the Floryday reviews on- line. As so many people had made similar complaints I decided to cancel my order. I got a notification my e-mail had been received and promised a response within 24 hours. Did not receive anything so e-mailed again. I will request my CC company put in a dispute as it is clear that they have the money but unlikely that I will receive the order or, if I do, the quality will be poor.

I cancelled my order because after 2 months nothing arrived, i was advised the refund would be done within 7 days, it has now been 4 weeks. Please everyone, I am doing everything in my power to get this web site and business shut down, they are complete scam artists, I have sent them over 30 emails and not received a single reply.
order [protected]

Hello
⚠️⚠️⚠️This is NOT a complaint ‼️
I received this beautiful article but it does't fit me😩 because the arms are to small‼️ Could you send me a X or XL instead of the M I received please❓
Very confortable coat💕
Could you tell me how to proceed❓Anyway I send you this one back‼️
I must confess you something 😩 I lost the packaging 😩I'm very sorry‼️Excuse me please🤭
Thank you for your help👍
Greatings
Liliane Vandenbussche - Belgium

I received the dress for a future wedding and I ordered about 4 weeks ago when it arrived it was nothing like the photo on the website and I have tried contacting them to return thr item but when you enter www.service@ flory day.com nothing comes up so unable complete returns form I have done a webchat which was a waste of time and I have called them and had to leave a message on an ansaphone and I have completed my details on the website but all I get is a acknowledgement to my email with the same details it's an absolute nightmare won't be ordering from them again

I ordered a dress from flory day and I saw it wasn't going to be delivered in time even though I clicked expedited shipping. I tried to immediately cancel my order a few hours later by messaging and no response. About a week later I get a shipping confirmation and I message them again.. no response again! Never will I order from this floryday again. Hope fully I can still get a refund.

I am trying to return a dress I bought from www.floryaday.com order No [protected] it dose not fit and is the wrong colour the customer service has no return address and only a phone number in Hong Cong which dose not answer. This is making it very difficult to return and receive a refund which is clearly stated when purchasing I am very disappointed as this was for a very special occation which has now left me without a dress and I will now have to pay out more money to find another plus very little time Looking at the reviews on this web site are all very much the same complaint so this is a much bigger issue than myself

I have recently received a dress I ordered from this company. It took a couple of weeks to arrive and was a bad fit when it did arrive even tho I measured to there guildlines! Anyway I would just like a different size or a refund but I can not seem to get any correspondence from them whatsoever! I have tried contacting through email and phone call but cannot get a reply 😣

I ordered four items (dress, two shirts, scarf) on 2/9/18 and still have not received these items. Floryday has already deducted the charge from my account and gave me a 6-12 day delivery date. I have no word from the company. I read several complaints below that state the same issue so this appears to be a signature of this company. I would like an update from the company or refund.

I ordered two items in January from Floryday, the dress finally arrived today (not what I was hoping it would be) but the top I ordered [protected] before the dress hasn't. I have emailed them dozens of times but have not yet had a reply (what bad business) when trying to track them it just comes up with "not found" in my orders it shows processing! Not even sent after 3 weeks, money was taken fast enough, very disappointing with this company and will never buy from them again.

Order [protected] was placed and paid for on 29 Jan 2018. As at 01/03/18 still not received and the tracking says payment received and order not shipped.
I have sent several emails but not had a reply. I asked for a refund but didn't hear back.
I have now gone to American Express and they will be dealing with the refund issue.
Simply cannot recommend this company although some of the items on offer look nice. Had I initially read the reviews on this company I would never have placed an order.

I purchased a dress from Floryday it arrived no problem but trying to return is a bloody nightmare they refuse to send me the returns address.My Order No is020188911185. I have sent about ten emails to them all I get is confirmation of my emails. I received an email from them stating to choose from three options I choose option one which was returning and for me to pay for return post. Have not had any response I send an email everyday.

Order No [protected]

I ordered two dresses a month ago and still have not received them. No response to my chase ups only a automatic response. Shut for chinese new year when on the website has a London address.

I need tracking or any information. I ordered them for a wedding on the 10th of March in plenty of time.

Not happy and will be taking this further.

Julia Dixon

Order a dress from Floryday. It is way to large and not of the material I expected. I immediately emailed customer service and was given three options for a return. I chose option 1 and provided all the information they required. I am getting a run around from them. I send the information and request a return and I get a reply that is giving the same info to choose the option and the order # etc. But after numerous emails I still do not have an address for return. I feel I they expect I will give up and keep a dress that is useless to me.

I ordered a pair of burgundy shoes number 1040832, order number [protected], from florydays on 07/02/2018 to wear to a Valentine's date on 17/02/2018. The delivery date given was 5-8 days and the sum of £36.58p was debited from my bank account the very next day on 08/02/2018. I haven't received I ordered a pair of burgundy shoes number 1040832, order number [protected], from florydays on 07/02/2018 to wear to a Valentine's date on 17/02/2018. The delivery date given was 5-8 days and the sum of £36.58p was debited from my bank account the very next day on 08/02/2018. I haven't received the goods to this date. Furthermore, I have phoned the number given on line of [protected] on numerous occasions and left messages each time and no one has had the decency to call me back. What kind of company is this, taking money from people and not producing the goods. I demand a full refund as the goods has never been received and didn't serve the purpose for which it was intended. If not, I'll take the matter further and expose this company for taking money from people under false pretences. This is disgraceful...