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FloryDay
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4.3 10 Reviews 533 Complaints
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FloryDay Complaints 533

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4:28 pm EDT

FloryDay #[protected]

I returned an XL dark green dress to FloryDay weeks ago and have not received my refund.

The dress is called Casual Floral Tunic Round Neckline Shift Dress ([protected])

The refund is for $28.99.

Why have I not received this refund on my credit card?

Please contact me at

[protected]@gmail.com

My phone number is [protected].

Thank you for resolving this issue.

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Update by Beverly Cue
Jul 12, 2020 4:32 pm EDT

I am trying to return two dresses to FloryDay. They are very poor quality.

Here is the order number and date:

Order No.: [protected] Order Date: [protected]:59:10

Here is the order:

Casual Floral Tunic Round Neckline Shift Dress ([protected])
Color: KHAKI

Size: L

$27.99 1 $27.99
Casual Floral Tunic Round Neckline Shift Dress ([protected])
Color: PINK

Size: L

$40.99 1 $40.99
Note(optional): None
Subtotal: $68.98
(+) Shipping: $12.99
(-) Coupon: $5.00
(-) Points: $0.57
GRAND TOTAL: $76.40

But the online return form will not recognize that I have ordered and paid for these dresses.

I want to return both for a full refund.

Thank you.

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1:38 am EDT

FloryDay Irregular clothing poor quality

Return policy cannot get through to site, telephone number does not work. Floryday is a big scam for poor quality clothing. Their chatbot as they call it supposed to contact you I've tried for 4 days no one has texted or assisted. Clothing arrived I'll fitting, substandard clothing irregular. Cannot get through on line, or through to return page. Making this return and refund impossible. I want my money back. I need help in reaching this company. Or refund from PayPal?

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3:58 pm EDT

FloryDay Amount charged and amount credited for order returned

I placed an order w/Floryday 4/6/2020 for two pair of shoes at 19.98 a pair and charged 20.99 shipping plus.99 insurance, I guess that's the cost to expedite. however I would never agree or choose to pay that much to ship something and why would I pay for insurance on something I'm not responsible for, I'm not the one shipping it.
long story short $59.64 was taken from my account. The shoes were to big and after about two weeks or more of going back n forth through emails with after sales support as to where i'm supposed to return the shoes, finally received an email with the address (it shouldn't be that difficult Floryday!) went to the U.S. P.O. at the cost of 13.25 to return it on 6/30/2020.
they agreed to split the cost provided a receipt sent to them and did so the same day. they did not issue credit for half the cost and even charged me back the measly 2.00 discount for first time ordering issuing a credit in the amount of $37.96
and it cost me $ 72.89 that's a difference of $34.93 out of pocket for having placed an order with Floryday.

THAT'S UNETHICAL AND SIMPLY WRONG!
It cost me 35.00 & I received nothing from Floryday and still have to bare the cost of buying shoes needed for work elsewhere.

thank you
[protected]@gmail.com

and don't you dare ask for order # and Item # you figure it out i've only placed 1 order. then you'll know how it feels to chase your tail like myself and all these other people here. they seem to have the same problem and until you do and can offer me a solution to make another issue resolved and satisfied customer I will continue to share my experience where ever & with whoever to prevent this from happening to anyone else thinking of doing business with floryday.

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M
2:14 pm EDT

FloryDay Schuhe

Sehr geehrte Damen und Herren

haben bei Ihnen Schuhe bestellt und möchte sie zurück senden.
Seit Erhalt versuche ich diese zurück zu senden!

Wie kann ich dies tun, man erhält keine Antwort, kein Rücksende Etikett, was muss ich tun das Sie endlich Antworten!? Habe auch Jacken bestellt, gar nicht
geliefert worden!
Was ist in Ihrem Unternehmen los?1

Manuela Eichler

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V
11:00 am EDT

FloryDay Refund issue

I returned three items 2 of which I ordered 1 I did not. Ive been waiting to hear something about my refund for at least a month or more. Please resolve this issue. I returned because of cheap quality and sizing. Im having a difficult time contacting this company deadends at every turn this is n way to run a business and im exstreamly dissapointed please help. Sincerely, valerie

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MaggieAB
GB
Jul 25, 2020 9:47 am EDT
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I returned a top more than a month ago. They are now asking for proof that it arrived. I've provided a tracking number and they still say they never received it. The top bore little resemblance to the one pictured. It was thin, cheap and nasty polyester. Refund still awaited. Not holding my breath.
I wrote a poor product review on Floryday's site, but 100% 5 star satisfaction rating still showing. Must be a fix.

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3:36 pm EDT
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FloryDay Two dresses

Unable to obtain an address for returns. I'm trying for a week. Soon I will be unable to honor the fourteen day return policy!
My order#022817671469, My name Rita address: 161 Green Dr., Waynesville, N.C., USA. My email address: [protected]@aol.com My phone: [protected]. My visa card was charged $85.97

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Update by Rita Robertson
Jun 29, 2020 11:16 am EDT

My two Dresses don't fit. Order #[protected] Charged to my credit card $85.97 I need a return address. Items received 25th July. I want to keep within my fourteen day time limit.

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9:07 pm EDT
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FloryDay Dress

One of the dresses I ordered is poorly made and a cheaper material than I expected. I have tried to go they the proper procedure to get a return label. I get no response from them. I then tried another way to get the request fo to see if that would work. No response. They state you only have certain amount of days to return and ask for the return label. I can't return my item if they won't respond to me for the label. I don't even know if they are receiving my messages even though I'm filling out the inquiry on their site!

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Carlotta Bullshinski
US
Jul 08, 2020 2:32 pm EDT

I know there website sucks as far as contacting to communicate about concerns with your order. it keeps asking for a jpeg pic etc im sick of dealing with these people. I placed an order and returned it. cost me 70.00 it total n I received less than 40 in credit.

FloryDay
FloryDay
Sep 23, 2020 9:41 pm EDT

Thank you for your sharing.

Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us.

May I know your order number so that we can check for you?

You can submit the request here: https://www.floryday.com/about/email.php?type=after_sales&code=contact, we will answer you within 1 week. Please check your spam box if you don't receive the answer.

Or you may also send us emails to our feedback @floryday.com with the title """" complaintsboard + your order number + your concerns"""". Our Customer Service Team will handle it promptly and find the best solution for you.

Thank you for your time.

Best regards,
Floryday

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5:20 am EDT
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FloryDay My refund

I placed an order with floryday which I spent £58.71. When items arrived they wasn't as expected (poor quality) I returned all items at cost to myself of £4.10 to the untied kingdom address. I revived an Email from them saying I would receive my refund in to my bank in 7-14 days of £47.17. £11.54 less they what I paid them. I don't understand why.

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Carlotta Bullshinski
US
Jul 08, 2020 2:41 pm EDT

they did the same to me, i bought 2 pairs of shoes at 19.98 and they charged me 20.99 to ship .99 insurance w a 2.00 discount.
Total amount charged to my account $59.64 I returned both pair costing me an additional 13.25. I received an email that my account was credited 37.96? they are ripping people off

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9:50 pm EDT
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FloryDay Not able to return a dress

6/17/2020 I received a dress today. It doesn't fit so want to return it. When I attempted to provide the order number, I got a message saying I've never ordered anything! I noticed they had my email address as [protected]@gmail.com. This is incorrect - my email address is [protected]@q.com. I have received emails from Floryday on the [protected]@q.com address.

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7:29 pm EDT
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FloryDay Poor quality made dress, poor customer service

Received dress today. Areas of fabric pulled, increased sheerness. Unable to get satisfaction by return method required by floryday. I want to return dress and have my credit card credited. Order no [protected].
Their return site will not allow me to enter order no. Customer service number not active. Says I can't reach the verizon customer. This is a scam.

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1:16 am EDT
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FloryDay Order number [protected]

The coat I purchased from you, does not fit well and is of very poor quality. I wish to return it but your website does not produce a return and it does not allow me to return.

Please arrange a return slip asap so I can get my refund.

If I do not get a response in the next 24 hours, I will be taking this further and will do my best to have your website shut down.

Such terrible customer service. You answer very quick when you want the money. Shame on you!

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6:38 pm EDT
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FloryDay Website doesn't let me retrieve refund form

I got my 2 shirts today june 12th which I ordered on may 31st. They were cut way to big and I want to return them. They said it was a simple return... Just put your order number and it would be emailed to floryday. It wouldn't take my order number and then when it did the email address wouldn't go through! I've been on my computer for over an hour and there is no simple way to get a return request.

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Carlotta Bullshinski
US
Jul 08, 2020 2:47 pm EDT

I agree placed an order 4/6/2020 and barely received a credit which im disputing 7/8/2020. in total cost me 70.00 and received less than 40 credited to my account. unethical business practices in my opinion

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4:45 pm EDT
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FloryDay Links in your mail do not work

Order No.: [protected] Order Date: [protected]:33:07
Mail from [protected]@floryday.net
If you have any request or questions, please contact us as soon as possible so we could try our best to cater to your needs.
When I click the link in your mail to me 'contact us' I am taken to https://registry.co.com/

Can you please let me know why?
How can I track my order if the link does not work?

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11:34 am EDT
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FloryDay Trying to return a product and when I go to put in the item number, it is saying that there is no number because the item hasn't shipped.

I ordered a dress, but it is too small. I am trying to return the item, but the site won't allow me to put in the order number or item code because it is saying that it has not shipped! I definitely have it in my possession and want to return it. When I used the chatbot, it is no help at all because I think it is automated and keeps sending me to a new return page that I cannot use. I am trying to send this back before the fourteen days is up. How can I get this dress sent back and receive my refund?

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2:42 am EDT
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FloryDay Ticket #[protected]

I want to return some items I bought online at floryday.com.
Order Number: [protected]

I don't get a repsonse since days to my ticket #[protected] ar floryday. We want to send back the item(s) 1510372, 1493478, 1233556, and 1498882 of the order . We want them to send us the apply ID and provide us the return address and return instructions. For questions my husband is available on his mobile phone +[protected].

Regards
Dagmar Boehm-Lachmann

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7:10 am EDT
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FloryDay Retoure nr.[protected]

o.g. Bestellung muss ich zurück schicken.
Entweder zu gross oder zu klein, material viel zu durchsichtig was bei den bilder nicht angezeigt wird.
Die retour ist ja bei ihnen eine qual, ich versuche den ganzen vormittag um das abzuwickeln.
Ich nehme den punkt 1 in anspruch wie mir mitgeteilt wurde aber ich finde nicht den kundendienst mit dem ich mich in verbindung setzen soll.
Ich habe die nase voll, ich schicke es nach belgin zurück.

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1:52 am EDT
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FloryDay Returning a dress

Order # [protected]

Hello, I have been in contact with floryday thru their returns page & filled out a return for a dress that is too small. All I have received from them is an automated email saying for me to wait for them to contact me within 1 week, with a return address within australia. Well that was more than a week ago now & I still have not heard from floryday. I am wanting to return this expensive dress which did not match in with your size guide, which is why it is so small that I did not even bother to try it on because it won't fit me. If i'm not given a return address to send it back how am I supposed to get my money back. I want a return address please. I have waited long enough for you to contact me & you have not done so. I am not a happy customer. If you do not give me an address to send this dress back, I am going to advertise all over social media what a scam company you are so that people won't buy from you & that you steal peoples money. Shireen olsen

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10:14 am EDT
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FloryDay Refund for two pairs of shoes

I contacted Floryday to say I would return the shoes and would like a refund. I was informed on the 5th May I would get a refund of £36.75 and a voucher for the postage all within 14 days.

I have received the voucher for the postage but no refund. I have sent numerous emails asking where the refund is and have not had a reply.

There is no contact number and no other way of contacting them.

I would like to know how I can take this complaint further with the Ombudsman to get it resolved.

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3:10 am EDT
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FloryDay Money taken from the card, confirmation never received

Dear All,

I have ordered goods for 205.31 euros from Floryday on 22.04. 2020. I have never received any confirmation as of now about the order however money was deducted from my account straight away. When I emailed Floryday I obtained automatic email in broken Slovak language.

Can you help me to get my money back please?

Many thanks

Eva Kobzova

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11:06 pm EDT
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FloryDay Sundress order no [protected] 5/27/2020

The product was low quality and didn't correspond with the description online

Requested return instructions. Now 3 days and no instructions per #[protected] 5/27/2020

Please provide return instructions

Thank you

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Update by Anne Forber
Jun 09, 2020 11:12 am EDT

I have received the following message from Floryday

"To help you solve the problem in a timely manner, I checked it with our manager and we'd like to refund you USD 31.57, 100% of the order value. And you can just keep the item. It will save you time and money spent on the returning. Hope this will make you feel better."

Thank you.

MATTER RESOLVED PERFECTLY

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About FloryDay

FloryDay is an online fashion store that offers a wide range of trendy and stylish clothing for women. The website is designed to provide a seamless shopping experience for customers, with a user-friendly interface and easy navigation. The website features a vast collection of clothing, including dresses, tops, bottoms, swimwear, and accessories, all of which are carefully curated to meet the latest fashion trends.

One of the key features of FloryDay is its commitment to quality. The website sources its products from trusted suppliers and manufacturers, ensuring that customers receive high-quality products that are both durable and stylish. The website also offers a range of sizes, catering to women of all shapes and sizes.

FloryDay is also known for its affordable prices. The website offers regular discounts and promotions, making it easy for customers to purchase their favorite clothing items without breaking the bank. Additionally, the website offers free shipping on orders over a certain amount, making it even more convenient for customers to shop online.

Another notable feature of FloryDay is its excellent customer service. The website has a dedicated customer support team that is available to assist customers with any questions or concerns they may have. The team is responsive and knowledgeable, ensuring that customers receive the best possible service.

Overall, FloryDay is a reliable and trustworthy online fashion store that offers a wide range of stylish and affordable clothing for women. With its commitment to quality, affordability, and excellent customer service, it is no wonder that FloryDay has become a popular destination for fashion-conscious women around the world.

Overview of FloryDay complaint handling

FloryDay reviews first appeared on Complaints Board on Jul 14, 2016. The latest review FloryDay Review: Terrible Quality and Customer Service, Don't Waste Your Money was posted on Jun 15, 2023. The latest complaint Clothes/shipping was resolved on Apr 13, 2021. FloryDay has an average consumer rating of 4 stars from 543 reviews. FloryDay has resolved 436 complaints.
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  1. FloryDay Contacts

  2. FloryDay phone numbers
    +852 81 990 949
    +852 81 990 949
    Click up if you have successfully reached FloryDay by calling +852 81 990 949 phone number 0 0 users reported that they have successfully reached FloryDay by calling +852 81 990 949 phone number Click down if you have unsuccessfully reached FloryDay by calling +852 81 990 949 phone number 0 0 users reported that they have UNsuccessfully reached FloryDay by calling +852 81 990 949 phone number
    Hong Kong
  3. FloryDay emails
  4. FloryDay address
    Flar/Rm 11, 09/F,1 Hung To Road, Kwun Tong KL, Hong Kong
  5. FloryDay social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 04, 2024

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