Folica
Reviews and Complaints

I used to be a big fan of Folica.com, but not anymore. Recently, my Sedu 38mm curling iron stopped working, so I reached out to Sedu customer service for help. However, I was surprised to receive a response from a Folica customer service representative instead. We exchanged many emails over the course of a week, during which I was asked to provide the original order information. Luckily, I was able to find it since I had purchased the item through Folica.

After all that, the customer service rep informed me that the warranty had expired five months ago and that the best they could do was offer me a discount on a new Folica purchase. I asked if I could send in the curling iron for repair, but she said no. I then asked if I could purchase the same item on their website, but to my dismay, they no longer carried it. In fact, they didn't even manufacture it anymore.

So now, I'm stuck with a $140 piece of junk that I can't use. Thanks a lot, Folica. You just lost another loyal customer. I used to shop exclusively on your website, but now I'll be taking my business elsewhere. It's frustrating to spend so much money on a product only to have it break down just a few years later, and then receive such poor customer service. I'm extremely disappointed in Folica and won't be recommending them to anyone.

So, I had a pretty bad experience with Folica.com. I placed an order on March 10 and got an email saying they got it, but then I didn't hear anything else. I ordered from them before, like 5 years ago, and everything was fine. But this time, my husband tried calling and it was always busy. He sent some emails, but no one answered. I went on their Facebook page and saw that some people were saying the company closed down suddenly. The website wasn't working either and the phone was busy for a whole week. They took my money on March 12 and I couldn't get in touch with them at all. I tried calling, emailing, Facebook messaging, and even tweeting at them, but no one responded. I'm so frustrated! I had to dispute the charge with my bank to get my money back. I even took screenshots of the Facebook comments and a tweet from someone who had the same problem. It's just not right to take people's money and then disappear like that. I hope no one else has to go through this.

I've been shopping on Folica's website for a while now and I've spent a lot of money on their products. I've bought flat irons, blow dryers, and hair products that have cost me hundreds of dollars. Unfortunately, I received a flat iron that was defective three times in a row. I was patient and waited almost a month each time for a replacement, but when I finally called in to ask for a replacement, the representative was very rude to me.

I politely asked for a replacement, but the representative demanded that I get a black replacement instead of the pink one I had originally ordered. I paid $140 for the pink one, so I didn't want to settle for a black one. The representative was so rude to me and practically yelled at me, saying "OKAY OKAY OKAY OKAY" when I tried to explain that I just wanted what I ordered. Then she accused me of not liking their product and said she was going to return my money. I was so frustrated because I had received a defective product three times and I had been nothing but patient and understanding.

I think the representative was very trashy and I will never shop on Folica's website again. It's a shame because I've spent so much money on their products, but I can't tolerate being treated so poorly. I hope they improve their customer service in the future because I know I'm not the only one who has had a bad experience with them.

I gotta say, I was pretty disappointed with my experience with Folica. I bought a SEDU flat iron from them a couple years ago, and it just stopped working out of nowhere. I called them up to order a replacement, and that's when I found out that they sell refurbished products! I was pretty annoyed, but they did offer to replace my flat iron for free, which was a nice surprise. They even promised to make a note on my order to make sure I got a brand new SEDU this time.

Fast forward a year and a half, and my "brand new" SEDU has stopped working too. I called Folica to see if they could help me out, but they told me that the 2-year warranty only applies to the original purchase price, not the replacement. So basically, I'm out of luck. Needless to say, I won't be shopping at Folica anymore.

It's frustrating to feel like you've been duped or scammed by a business, especially when you've recommended them to other people. Life is already stressful enough without having to deal with this kind of crap. I wish Folica had been more upfront about their refurbished products and their warranty policy. It's just not cool to treat your customers like that.

stars.

I recently made a purchase on Folica.com and unfortunately, my experience was not a positive one. As a Canadian resident, I was disappointed to find out that I would not receive free shipping even after spending over $200 on products. The shipping fees ranged from $19.99 to $30, which was already a hefty amount to pay. However, when my products arrived, I was hit with an unexpected duty charge of over $20 just to release my items from UPS. This was not mentioned anywhere on the website, and I felt like I was being taken advantage of.

To make matters worse, the flat iron that I purchased did not work when I received it. Despite paying for 2-day shipping, it took 6 days for the product to arrive, and I was extremely disappointed to find out that it was defective. When I contacted Folica.com to request a refund, I was informed that I would have to pay for the shipping to return the product. This was frustrating, as I felt like I was being punished for something that was not my fault.

To add insult to injury, the customer service at Folica.com was less than satisfactory. There was only one receptionist available to answer calls, which meant that I had to wait on hold for a long time before I could speak to someone. When I finally did get through, I felt like my concerns were not taken seriously, and I was left feeling frustrated and disappointed.

Overall, I would not recommend Folica.com to any Canadian residents looking to purchase hair care products. The shipping fees and unexpected duty charges are not worth the hassle, and the customer service is lacking. I would rate this website 0 out of 5 stars.

I gotta say, I had a pretty bad experience with Folica. I mean, don't get me wrong, they got some good stuff on there, but the customer service and return policy is just straight up whack.

So, I got this Chi hair dryer as a gift, right? And by the time I got it, it was already past the 30 day return/exchange window. Now, I get it, you gotta have some kinda limit, but only 30 days to exchange? That's just ridiculous. I mean, come on, life happens, you know?

And when I tried to talk to a customer service rep about it, they straight up refused to talk to me because I wasn't the original purchaser. Like, what? This was a gift, man. They wanted the gift-giver to email or call and give permission for them to talk to me. I mean, I've never heard of a policy like that before. It's just plain embarrassing to have to ask my friend to get involved.

So, now I'm stuck with this hair dryer that I don't even need. It's still in the box, never opened, never used. And they offered me no solution except to call the manufacturer. Like, what kind of customer service is that?

Honestly, I wouldn't recommend ordering from Folica. You can get the same stuff for the same price on Amazon, and you won't have to deal with their ridiculous policies. Think twice before you order, folks.

I gotta tell ya, I had a pretty bad experience with Folica. I bought a SEDU 1-1/2" FLAT IRON from them and it stopped heating up after less than two years. Luckily, it was still under warranty, so I returned it to Folica's Return Dept. just like they told me to. I even included a copy of my original receipt, the Folica return form I found on their website, and a check to cover costs. But guess what? They sent the whole package back to me UNOPENED and marked REFUSED - RETURN TO SENDER! Can you believe it?

I was so mad, I called Folica right away. But the customer service rep I talked to was no help at all. They said they sent my broken flat iron back because "it was a 2007 model," which is totally false. I bought it in 2011! They didn't even bother to open my package and check the date. What a waste of time and effort.

So, I decided to switch to a BAYBYLISS PRO NANO TITANIUM instead. It was almost half the price of the SEDU and it comes with a 4-year warranty. And you know what? I love it even more than the SEDU! It's a great iron that actually lasts.

Folica, you really let me down. I used to be a longtime repeat customer, but not anymore. I'm done with you. Shame on you for not honoring your warranty.

I was a bit skeptical about purchasing from Folica.com since I had never heard of them before, but a Youtuber recommended them so I decided to give it a shot. I ended up buying the SEDU flat iron for $82 on a Tuesday and was charged immediately. According to their website, processing takes 24 hours and shipping takes up to 7 days. However, I never received a shipping confirmation email even though I did get an email thanking me for my order.

By Saturday, I still hadn't received any updates so I decided to email them. Unfortunately, I didn't receive any response from them which I found to be quite strange. I mean, not even a simple "we received your email and will get back to you soon" response? I thought maybe it was because it was the weekend, but even by Monday evening, I still hadn't heard anything from them.

I decided to call the number I found on their website, but all I got was a busy tone. I tried again a few times but still no luck. I even emailed them again, but still no response. I was starting to get worried about what would happen if I received a damaged product since I couldn't even get in touch with the company.

Finally, I decided to call my credit card company to cancel the order. To my surprise, they informed me that Folica had already returned my money to my credit card on Sunday night. I never received any notice from them about this, and I still haven't heard anything from them as of yet.

Overall, I would say that my experience with Folica.com was extremely sketchy. I would definitely avoid this company if I were you. Who knows what would have happened if I had received a damaged product and couldn't even get in touch with the company to begin with? It's just not worth the risk.

Hey guys,

So, I recently had an experience with Folica.com and I have to say, it wasn't the best. At first glance, the website looks pretty legit and I was excited to order some new hair products. I decided to go for a flat iron and placed my order last week. I received a confirmation email right away, which is pretty standard, but things started to go downhill from there.

I checked "my account" shortly after placing my order and noticed that it wasn't updated under "orders". I immediately sent an email to Folica to confirm that my order had been placed since it wasn't showing up in my account. However, I didn't receive a response. I waited 48 hours and still nothing. I sent another email and still no response. I was starting to get worried.

Throughout the week, I tried calling their 1-888 line but the phone wouldn't even ring. It was just a constant busy signal. I even clicked on the link in my confirmation email to check for delivery updates, but it just took me straight to "my account" with no update and the message "no orders associated with this account". I was getting frustrated.

The standard shipping time is 1-7 business days, but I still hadn't received my order. I decided to call my bank and speak to someone in disputes. Thankfully, I was protected because Folica didn't honour their delivery policy. My bank gave me a credit and will take care of disputing it with a 3rd party. I was relieved, but also disappointed.

I don't recommend doing business with this company. They seem unprofessional and illegitimate. It's not worth the hassle or concern of wondering whether your item is being shipped or if your order was even processed. I may receive the package later on, but I plan on returning it immediately and making sure I'm credited for the shipping costs. Overall, this was the worst online service I've ever experienced.

So, I was looking to order something online for overnight delivery on another site. But before I did, I decided to take one last look to make sure I wasn't missing out on any sales. And that's when I stumbled upon Folica.com.

I saw a link for the GK Hair The Best Treatment 33.8 oz New - Global Keratin for $239.95 and clicked on it. Lo and behold, there was the great product I needed to order. It was 33.9 oz for $240, which was okay with me. I went to the top of the page to open an account, but when I refreshed the page, the link to the product was gone. I couldn't find it anywhere on the site.

After some searching, I found out that the product was no longer available. They switched me to a 10 oz version for $160, which I was not happy about. But then they had a special offer for $30 off for $150, which still wasn't nearly as good as the deal I had clicked on.

I tried to purchase and check out, but it only gave me $16 off. At that point, I was invested in this and decided to call the company. I waited for 15 minutes before a very tired lady answered the phone. She told me that the product was excluded from the special offer, but I had clicked on the exclusion since it wasn't listed on the website.

I told her that I had clicked on the exclusions and there was nothing listed. Plus, they were going to give me $16 off, so it couldn't be excluded. She said it was only 10%, and she couldn't or wouldn't assist me any further.

Unfortunately, I missed my window of time to order within my timeframe. So, I thought I'd give the public a warning about my experience. Happy shopping, but be careful when ordering from Folica.com. PS: I make a point of writing at least three good reviews for every one poor one. I actually don't have time to do reviews, which is why I do more good ones before I feel like I have the right to do a poor one. Just sayin' :)

Folica is a real mess. Their customer service is just terrible, and they don't seem to care about their customers at all. I had a really bad experience with them recently when I placed an order on their website. They added a bunch of extra items to my order without my permission, and when I tried to contact them to fix the issue, they were completely unresponsive.

To make matters worse, when I finally did get in touch with someone at Folica, they were incredibly rude and unhelpful. They didn't seem to care at all about my concerns, and they even sent me a spam email as revenge for complaining about their service. It was really frustrating and unprofessional.

I've since filed several complaints with the Better Business Bureau, but I don't know if anything will come of it. All I know is that I'll never be shopping at Folica again. Their terrible customer service and shady business practices are just not worth the hassle. If you're looking for a reliable and trustworthy online retailer, I'd recommend looking elsewhere.

So, I ordered from Folica back in January of 2017 and it's now the end of March and I still haven't received my order. I'm pretty upset about it, especially since they already charged me $164.80 for it. I've tried calling and emailing them several times, but haven't gotten any response. I don't think I'll be recommending this place to anyone.

I had a really bad experience with Folica.com. I bought a Sedu hair straightener, but it was defective. When I tried to return it, they charged me $125.90 without my permission! They kept my money for days, even though they weren't supposed to charge me more than $9.95. The customer service agents were really rude and didn't help me at all. Even the supervisor was unhelpful. I'm really disappointed and I would never buy from Folica.com again.

I gotta say, I had a pretty bad experience with Folica. I was really excited to get my hands on a GHD Professional 1" Styler, but man, was I disappointed. I ended up having to return it not once, not twice, not even three times, but FOUR times. And every single time, the darn thing was still defective. It was a real bummer, let me tell you.

But what really got me was when I tried to get a refund. I mean, come on, I think it's pretty reasonable to expect a working product when you spend $200 on something, right? But nope, Folica wasn't having it. They refused to give me a refund, even though the product was clearly faulty. And when I tried to talk to customer service about it, it was like talking to a brick wall. They just kept giving me the same old scripted response, over and over again.

So now I'm stuck with this stupid, broken styler, and I'm out $200. It's a real shame, because I was really looking forward to using it. But I guess that's what I get for ordering from Folica. I definitely won't be making that mistake again.

I'm a stylist and I gotta say, I was a big fan of Sedu. I bought one of their flat irons back in September of 2016 and I was loving it. But then, come December of that same year, it just stopped working. I was so bummed out. I finally sent it back to Folica to get it replaced in February of 2017, and I was so excited to get it back. But then, just a few short weeks later in March, it stopped working again! I was so frustrated. I tried to get my money back, but it seems like the company has shut down or something. I just want my money back, you know? It's a bummer because I really loved that flat iron.

So, I was trying to cancel my order from Folica, but it was a bit of a hassle. I reached out to someone on their Facebook page, and she said she'd pass along my request to cancel. But, despite that, I still ended up getting my stuff. I guess I should count myself lucky, based on some of the other reviews I've read. Now, I'm just hoping that the products actually work. If you're having trouble getting in touch with Folica, maybe try reaching out to them on Facebook. Good luck to everyone else out there!

My experience with Folica was a complete disaster. I was planning a ladies' charity luncheon and needed 45 of a specific item that was in stock on their website. I placed my order a month in advance and used my no limit AmEx to make sure everything went smoothly. However, as the event drew closer, I became concerned that I hadn't received any shipping information. I decided to email Folica to inquire about my order's status, but I never received a response.

Frustrated, I called their customer service line and was told that my order had been cancelled because it was "too big." I was shocked and confused. My credit card had no issues, so why was my order cancelled? The representative couldn't give me a clear answer and simply repeated that it was "too big." I asked if they could expedite the shipping since I was running out of time, but they refused to pay for it. After some back and forth, I agreed to pay for the expedited shipping myself, but then I was told that they were out of the item I needed.

I was left with nothing just four days before my event. I was absolutely livid. I had put my trust in Folica and they had let me down. It was the worst online shopping experience I had ever had. I would never recommend Folica to anyone and will never shop with them again.

This website is not good. I used to buy from them a long time ago and it was fine, but this time I put in an order on March 10th and got a confirmation email. They charged my card that day, but after 3 days I still didn't get any info about shipping. I went online to check and there was no record of my order, and they had given my money back. I sent them 3 emails asking what happened but they didn't answer me. Don't use this website, they don't do business well. At least I got my money back but I was worried they would charge me again if I bought the thing somewhere else and then I would have to return it and it would be a big problem.

So, I ordered this one thing from Folica like a week and a half ago. And let me tell you, it's been a real hassle. I keep getting these notifications saying that my package will arrive in just a couple more days. But it's like, come on, man. It was supposed to be here on the 11th, then they said the 12th, then the 16th, and now they're telling me it won't be here until the 18th. I mean, seriously? If it actually shows up on the 18th, I'll be shocked.

Honestly, I could have just gone to the store where they make this thing and been back home by now. It's ridiculous. I don't think I'll ever order anything online again. I mean, don't get me wrong, I love the convenience of shopping from my couch, but not if it means waiting several weeks to a month to actually get the thing I ordered.

And thank goodness I didn't pay for the fastest shipping option. Expedited my foot. And don't even think about going with their standard option either. Thank God I didn't pick that one. Ugh, what a mess. So, if you're thinking about ordering something from Folica, I'd say don't bother unless you're okay with waiting forever to actually get it.

I've been shopping at Folica for years and never had any issues until recently. I decided to try out a hair treatment that cost me a whopping $42! Unfortunately, I wasn't happy with the results and decided to return it. However, when I called to inquire about my refund, I was told that since I had opened the product, I could only receive a store credit. What a bummer! I mean, how am I supposed to know if a product works for me if I don't try it out first? It seems like Folica doesn't stand by the products they sell, which is a shame.

To make matters worse, I never received any communication from Folica about the store credit. If I hadn't called to follow up, I would have had no idea that I was issued a store credit instead of a refund. This lack of communication is unacceptable and left me feeling frustrated and disappointed.

Overall, I don't think I'll be shopping at Folica again. I'd much rather spend my money at Sephora, where I know I'll receive great customer service and a hassle-free return policy. So if you're thinking about shopping at Folica, I'd advise you to think twice and consider other options.