FreeShipping.com’s earns a 2.5-star rating from 231 reviews, showing that the majority of online shoppers are somewhat satisfied with their savings and service.
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charged $12.97 without any reason
I have been charged $12.97 by this outfit but I have no recollection of subscribing to anything t. I paid complete amount using my credit card when I purchased the items online. This is the only way they could have got my credit card number. I am not sure why the amount has been deducted by "IC *FREESHIPPING.COM [protected] CT". The only information I have is the name of the website that took the money from my account on 10/03/16. Please refund me my amount without any delay. My email id is [protected]@rice.edu Thanks
The complaint has been investigated and resolved to the customer's satisfaction.
unauthorized credit card charge
I have been charged $12.97 for three months (total $38.91) and I never signed up for "Free Shipping." I have ordered online recently I don't know which online merchant this was attached to or I would notify them. I have disputed these charges with my bank. Thanks to everyone who posted about this - it is helpful and I will be calling them:
[protected], CT [protected] US
The complaint has been investigated and resolved to the customer's satisfaction.
unauthorized credit card charges for 9 months
My credit card has been charged $12.97 monthly by IC*freeshipping.com from December 2015 to August 2016. Within 9 months, the total amount of charge is $116.73. I don't know why I started to be charged at all! Note that many people have been experiencing this issue, so there might have been a scam that made you get trapped unknowingly.
I would like to be refunded all the charges. Please contact me to complete the refund.
Hi there,
We’re sorry to hear there was confusion regarding your membership with us. If you can, please email me at jbuttrick@freeshipping.com with your email address and zip code so that I can effectively look up your account in our system and assist you with this matter.
In the meantime, I’d love to help explain how you may have become a member with us. FreeShipping.com is a subscription-based online shopping site that offers members 10% cash back, free shipping and free returns, price protection and other savings benefits at over 1, 000 online retailers.
We offer new users a 7-day free trial and a bonus for signing up. Directly above where users enter their credit card information, the offer details state that if you do not cancel your membership before your trial period ends, you will automatically become one of our members. Our members pay a monthly fee of $12.97 to access all of our benefits. We also require all new users to agree to our terms of use and service. All details regarding this offer are also included here.
We understand that a membership with us isn’t for everyone, and if you did not find value in service, we’d be happy to cancel you and refund you the charges you’ve incurred. Please email me at the above email address so I can help you with this issue. Thank you, and have a lovely day!
"internet shipping subscription service" scam
I just discovered that I have been billed $12.97 per month by ic*freeshipping.com since november 2011, so well over $700 at this point. this "subscription" was never authorized or utilized, and evidently arose by way of a "hook" planted by this disreputable organization on a vendor website. I intend to pursue this matter with the office of connecticut's attorney general, ct's dept of consumer protection, and the state's bbb. I called their "customer service department" but, as one would expect, got nowhere.
Hi there,
We’re really sorry to hear about the confusion regarding our service and what a membership with us entails. In order to assist you with this matter, we need to be able to look up your account in our system. If you could reach out via email to mprocaccini@freeshipping.com with your email address and zip code, we will make sure this is taken care of right away.
In the meantime, I’d love to help explain how you may have become a member with us.
FreeShipping.com is an online shopping site that offers members 10% cash back, free shipping and returns, price protection and more ways to save at over 1, 000 online retail sites. We offer new users a free trial to claim their introductory offer and get a feel for how our site works and which retailers we work with. At sign up, directly above where you enter your credit card information, our offer details state that if you do not cancel your account within your trial period, you will automatically become one of our active members. Our members pay a monthly fee of $12.97 to access all of our savings benefits.
Again, we apologize for the misunderstanding and would love to help you resolve this issue. If you could send a message to the provided email address above, we will then be able to locate your account and take care of this right away. Thank you, and have a lovely day!
unauthorized debit card charges
There was a 12. 97$ charge on aug. 24 to ic *freeshipping.com [protected] ct. I would like to know where this came from originally and would like it to stop immediately! And to be reimbursed fully.
I would like to be contacted through my email address asap [protected]@outlook.com.
I don't even remember which email account is related to this charge. So can you check both the [protected]@outlook.com and [protected]@seattleu. Edu for me?
Hi there,
We're really sorry to hear there was confusion about a membership with us! From what I can see, it looks like you signed up for our service through a purchase on TextbookRUS.com. Since I don't see any activity on your account since you joined, I have issued you a full refund for the monthly membership fees you were charged. Additionally, customer service cancelled your account yesterday, so you will not be billed again in the future.
I'd love to help explain how you may have become a member with us, thus leading to a monthly charge on your card. Our online shopping site gives members 10% cash back, free shipping and free return labels, price protections and more ways to save at over 1, 000 online retailers. At sign up, we offer users a free trial and a bonus for signing up with us. Above where you entered your credit card information, our offer details state that if you do not cancel your membership during your trial period, you will automatically begin a full membership with us. Our members pay a monthly fee of $12.97 to access all of our savings benefits.
I hope you find this information helpful! If there's anything else I can help you with, feel free to shoot me a direct email at jbuttrick@freeshipping.com. I'd love to assist you with any further questions you may have. Thanks so much, and have a wonderful day!
unauthorized credit card charges
My name is kelsey laursen and I have now been charged monthly for freeshipping.com (freesh [protected]) without even being aware starting in june it appears (6/13, 7/11, and 8/10). the charge has been $12.97 each time so a total of $38.91 has been charged to my account. I would like to be refunded all of that. my email is [protected]@edgewood. edu and my phone number is [protected]. I would like to hear from you in order to have this issue resolved and the refund to be completed.
Hi Kelsey,
I apologize for the confusion regarding a membership with our site. It looks like you signed up with us through a purchase on Checks Unlimited and that your membership was not cancelled during your 7-day free trial. However, it looks like customer service has already cancelled your account and refunded you the total amount you’ve been billed.
For your record, I’d love to explain how our service works. We are an online shopping site that offers members 10% cash back, free shipping and free returns, price protection and more savings benefits at over 1, 000 online retailers. We offer our new users a 7-day free trial to check out our site and get a feel for how it works. At sign up, directly above where you entered your credit card information, there are offer details that state if you do not cancel your membership within your trial period, you will automatically become a member. Our members pay a monthly fee of $12.97 to access all of our savings benefits. This is why you are seeing a charge from us on your statement.
A confirmation of your cancel and refund has been resent to the email provided on your account. If you have any other questions, please feel free to contact customerservice@freeshipping.com for more information. Thanks so much!
unauthorized credit card charges
Yes, I ordered a Russell Peters tee from Free Shipping.com There is no problem with the shirt at all. However, there is a catch... FreeShipping.com tells you that you can get your shipping charges credited back to you and fill in your information. I did. So, did I get the credit they said I was going to get? NO Instead I get billed for $17.42
This is not cool. They are going to charge this each and every month... imagine all the people they are doing this to and they aren't aware of this monthly charge.
I am glad I look at my monthly bills.
However, they tell you they will get back to you within 24 hours. I waited for several days and still no response. So, I am writing here to hopefully get a faster response.
Hey there,
First off, I apologize that no one has gotten back to you about your inquiry and I am sorry that there was confusion regarding our site. I’d love to help you resolve this issue right away and explain who we are and how our site works.
FreeShipping.com is an online shopping site that offers members 10% cash back on purchases, free shipping and free returns, price protection, exclusive coupons and more ways to save online at over 1, 000 top retailers. At sign up, we offer new users a 7-day free trial to check out our site and get a feel for how it works. Directly above where you enter your credit card information, there are details regarding the nature of this offer. This statement reads that if you do not cancel your membership with us during your 7-day free trial period, you will automatically become an active member. Our members pay a monthly fee of $12.97 to access all of our savings benefits.
However, the amount of $17.42 is not a fee that we charge, so if this is the amount that appears on your statement, it could not have been from us. I’d love to help you figure out what happened here and if you’ve signed up with us in error, I can surely assist you in cancelling your membership. Please send me an email with your email address and zip code at jbuttrick@freeshipping.com, I’ll be sure to respond right away. Thanks so much!
unauthorized credit charges
Apparently while purchasing something online, there is something to which looks like you get free shipping for purchase but after looking at my cc they continue to charge account even though I only purchased once. I would like to know where this came from originally and would like it to stop IMMEDIATELY. And to be reimbursed fully. I would like to be contacted through my email address ASAP [protected]@gmail.com
Thank you in advance.
Janet
Hi Janet,
We're sorry to hear about the confusion regarding our service. I have just located your account, cancelled your membership and issued you a full refund of the months you were billed. A confirmation of this action was sent to the email address provided on your account.
For future reference, I'd love to explain how our service works. We are an online shopping site that connects members with 10% cash back, shipping rebates, price protection and much more at over 1, 000 online retailers. We offer all new users a 7-day free trial to test out the site and get a feel for how it works. At sign up, the details of the offer are located directly above where you enter your credit card information. These details state that if you do not cancel your membership during your 7-day trial period, you will automatically become a member of our service. Our members pay a monthly fee of $12.97 to access all of the benefits we offer.
If there is anything else I can assist you with, please feel free to contact CustomerService@FreeShipping.com. Thanks, and have a lovely day!
scam
I have been using FreeShipping service for several months now and they charged me without my notice. I found out about that only recently when I checked my bank statement and saw that someone fraudulently charged $13 each month!
Contacted my bank and was told who was responsible for that.
FreeShipping cancelled my membership but they refused to refund the money! There was nowhere told about any membership fees when I signed up! Scam!
Hi Darek,
I'd be happy to help you out with this. FreeShipping.com is an online shopping site that gives members access to 10% cash back on purchases, free shipping and returns, price protection, and other savings benefits at over 1, 000 online stores. At sign up, we offer users a 7-day free trial and a sign up bonus. Directly above the fields that require users to input their credit card information, there are offer details that state the following:
"If you decide not to continue your FreeShipping.com membership, simply log on to cancel during your review. Otherwise, we'll automatically extend FreeShipping.com benefits for just $12.97 a month, billed to the credit card you authorize. Your credit card will not be charged during your review period."
If you feel you do not get use out of your membership with us, I'd be happy to refund you for the months you've been billed a membership fee. Please email me at jbuttrick@freeshipping.com with your email address and zip code so I can accurately locate your account in our system. Thank you!
charged $12.97 for no reason multiple times
I have just realized, that a bill was posted on my account for $12.97 from pos debit ic *freeshipping.com [protected] today, but hasn't officially went through yet. it is still a pending transaction. so I started doing research and realized that this money is being taken from my account every single month, between the 25th-31st of each month. and it is the exact amount of $12.97. this is absolutely ridiculous, and I do not understand why it happened to me? is it because I have ordered stuff online or what? everything I pay for online is a full payment directly out of my account. I will tell you every single date $12.97 came out: june 28th, may 31st, april 29th, march 30th, february 29th, and january 25th. I am super confused as to why it started in january at the beginning of the year? all of these payments came in between when I get paid for work, and when I make my bill and credit card payments. my email is [protected]@yahoo.com and would really appreciate to be cancelled from this account, and receive all of my money back. there is no reason I should be charged through this website, because I have never used it. thank you!
Because of being in active bankruptcy, I was able to get a credit card through Credit One Bank. I always pay more than the monthly requirement but have noticed that every month, there is a $12.97 charge (see below) in addition to the interest amount. What is this?
06/15/2016 06/16/2016 2490641HP0T9W787H IC *FREESHIPPING.COM [protected] CT $12.97
Hi Kristen!
Thanks so much for reaching out and letting us know your situation, I'd love to help explain why you've been charged for our service.
It looks like you signed up with us after a purchase on Valore Books that dates back to January 15, 2016. At sign up, you are offered a 7-day free trial to claim your $10 cash back offer and check out our site to see if its something that would benefit your lifestyle. At sign up, the product details state that if you do not cancel your account within your 7-day trial period, you will automatically become an active member. Our members pay a monthly fee of $12.97 to have access to all of our online benefits. This information is provided to you directly above where your credit card information was entered at sign up.
Since there has not been any activity on your account since you signed up in January, I have refunded you the total amount you've been charged since joining and canceled your membership. If you have any other questions regarding your cancel or how you became one of our members, please feel free to contact customerservice@freeshipping.com for further assistance.
Thanks so much, Kristen, and have a wonderful day!
account got cancelled by them with $400 cash back unpaid
Be careful with this company, they only mail out the cashback to you once in a quarter, I have accumulated about $400 cashback in a quarter and I have paid membership fee each month, then at the end of the quarter, they informed me that my account has been cancelled because someone else has signed up another account under the same address at the end of quarter, and they said that they would not pay me any of $400 cashback, I have sent over 10 emails to them to dispute, but they insisted that they would not pay the $400 and they couldn't give you a good reason for it.
Hi, I'd be more than happy to help you with this. There is only one membership allowed per household, however I would be more than happy to help explain the reasoning to you. I will need some additional information to locate your accounts. Can you please email me directly at Help@FreeShipping.com? Thanks!
I was automatically signed up for free shipping
I ordered some items online and my order was shipped with FreeShipping. When I made my order I had no idea I was automatically signed up for FreeShipping service! When I realized I was charged it was already too late. And now I have no idea how to cancel my so called membership! They took my money and they will continue doing that! I was unaware I was signing up for this service because I purchased from a completely different website. Terrible!
Hi! I'd be more than happy to help you take care of this. Can you please email me directly at Help@FreeShipping.com? Thanks!
charged with 12.97 without any reason
My account is charged with 12.97 without any reason. I dont recollect subscribing anything related to freeshipping or buying something. I am not sure how could freeshipping.com charge me without any details. As an immediate action I would expect the amount to be deposited back.. My last Name: kolluri Area: Naperville - 60563
Read full review of FreeShipping.com and 1 commentunauthorized money being taken from my checking account monthly for $12.97.
I just discovered this company has been taking money from my checking account without my knowledge. I went to my bank to find out why this money was being taken out. I was given a phone number. I called it to see what it was. I was told that I had joined or subscribed to this when I ordered from Kohl's in November 2015. I never knew anything about this. This was the first time I ordered Christmas gifts online. Kohl's had sent different emails that if a certain amount was ordered that it would have free shipping. I never saw anything about this and I for sure would not sign up for something to be taken from my account. I had tried to order from Kohl's for days, but it would not go through using my Kohl's card. Finally, I used a debit card and it went through. I was supposed to get money back from Kohl's for the amount I ordered. I did not get that, and now I find out about money taken by this so called, falsely called, "freeshipping.com". I am upset. I do not ever want to order from Kohl's again, but I haven't. It was only before Christmas. I have shopped in the store and I like Kohl's a lot. Only, now, I don't know. I want all the money taken to be paid back. Since I did not agree to anything and did not see anything to agree to, this is crazy. Why would I order from Kohl's and agree to pay $12.97 a month for free?shipping? I would not have ordered anything at all.
Hi! I'd be more than happy to help you with this. Unfortunately, I will not be able to locate an account for you using the information given above. Can you please reach out to me directly at Help@FreeShipping.com with your name and zip code?
Thanks!
Mike
fees
I was directed to this site when I purchased a gift online. When I signed up there was no indication that it was a "free trial" and that there was a membership fee. i only found this out after checking bank account to see there was a withdrawal from this company for $12.97. I requested a refund explaining that I was unaware of this membership and I wanted to cancel this "membership". I was emailed back about this issue. First email was them cancelling account. The second email was apologizing for the fee but I would not be getting a refund back.
unauthorized credit card charges
According to my historical file of credit card transactions I have been charged $12.97 every month since 07/03/2014 and probably before for a total of over $259. In September 2014 I called to request cancellation which was confirmed by the representative.
Apparently this is a scam, because I have received NO Services, rebates, refunds or other remuneration.
I note that there are many similar complaints for this company.
Without an immediate refund, I also intend to notify the BBB.
If you can provide me other alternatives or actions, they would be appreciated.
Hi, I'd be more than happy to help you with this. Can you please reach out to me directly at Help@FreeShipping.com? Thanks!
unauthorized credit card charges
To whom it may concern,
I was unknowingly charged the cost of $12.97 a month for the past two months without my knowledge, or consent for recurring payments through my bank account. I just called customer service, March 3, 2016, to have my membership cancelled and to be refunded, although the representative told me all she could do was terminate my membership.
The charge listed as "IC freeshipping com 800" is stated on my account, and clearly I am extremely disappointed with this service. I expect to be completely refunded, as I was unaware of this unethical business taking place.
Thank you,
Ashleigh Hughes
[protected]@gmail.com
Hi Ashleigh, I have refunded that membership fee for you as a courtesy. If you have any further questions about our program please don't hesitate to contact me. Thanks!
unauthorized credit card charges
$12.97 was withheld from my credit card from the above named website on 2/16/2016. I am not sure why the amount has been deducted by "IC *freeshipping.com [protected] CT". The only information I have is the name of the website that took the money from my account on 2/16/2016. Please refund my account without any delay.
I did not subscribe to any company that would be charging me a membership fee to secure free shipping for doing business with other companies. Please remove this charge made to my credit card account on 2/16/2016. Also, please do not make any further charges to my credit card from this company.
I don't think it is right that I need to take these measures to reverse a charge to my credit card that was done completely unethically!
Thank you for your help,
Phillip E. Webb
Hi Phillip,
I have cancelled your membership for you and also issued that refund back to your account. Please allow 2-5 business days for that to post.
Thanks!
Mike
je veux annuler l'inscription avec vous et je vous interdire d'utliser mon compte bancaire
charged $64.85 within five months without any reason
I ordered a lycamobile sim card online from ebay last October. I paid completer amount using my debit card when I purchased the item online. Today, I found that I have been charged $12.97 each month since last Octorber (totally $64.85). I am not sure why the amount has been deducted by "IC *FREESHIPPING.com [protected] CT". Please refund me my amount without any delay. My email id is [protected]@gmail.com Thanks.
Thank you very much. I have received my money.
Thanks for your reply. But I have not received the refunded money.
Hi, I have issued a full refund to your account. Please let me know if I can be of further assistance. Thanks!
unauthorized credit card charge
$12.97 appeared today on online bank of my Discover Card. The charge seems to be doing business for ic*freeshipping.com business. Please help me cancel this charge and cancel any services of ic*freeshipping.com. I believe this transaction is fraudulent. I don't remember I selected any item of this service.
The more detail information as follows:
Transaction Details
Trans. Date: 02/05/16
Post Date :02/05/16
Description :ic*freeshipping.com [protected] CT
n :ic*freeshipping.com
Amount:$12.97
Category:Merchandise
Hi! I'd be more than happy to help you with this. Please contact me directly at Help@FreeShipping.com. Thanks!
FreeShipping.com Reviews 0
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About FreeShipping.com
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue you have with FreeShipping.com in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with FreeShipping.com. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, the company's response, and the personal impact of the problem.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
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Make sure to follow these steps carefully to effectively file your complaint against FreeShipping.com on ComplaintsBoard.com.
Yes, Freeshipping.com is a legitimate website that offers free shipping deals and discounts from various online retailers.
No, Freeshipping.com is not a scam. The company is a legitimate website that has been in business since 2008.
Yes, you can trust Freeshipping.com. The company has a good reputation and has received positive reviews from customers.
Freeshipping.com offers free shipping deals and discounts from various online retailers. Customers can search for deals on the website and use the codes or links provided to access the discounts.
Freeshipping.com provides customer support through a toll-free phone number, email, and live chat. The company's customer service is generally considered to be good.
No, there are no hidden fees when using Freeshipping.com. The company is upfront about its pricing and fees.
Freeshipping.com guarantees the authenticity of all deals and discounts listed on its site. The company also provides a refund policy for any issues with deals.
Like any company, Freeshipping.com has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.
Freeshipping.com is an independent website and is not affiliated with any other companies.
You can determine if Freeshipping.com is the right website for you by researching the company, reading customer reviews, and comparing its deals to those of other free shipping websites.
Yes, Freeshipping.com offers deals and discounts for a variety of online retailers.
No, Freeshipping.com does not offer international shipping deals. The company only offers deals for retailers that ship within the United States.
It depends on the specific deal and retailer. Customers should review the terms and conditions of each deal carefully before making a purchase.
Freeshipping.com does not handle returns or exchanges. Customers should follow the specific return policy of the retailer from which they made their purchase.
No, Freeshipping.com only offers free shipping deals and discounts from various online retailers.
Freeshipping.com provides customer support through a toll-free phone number, email, and live chat.
Yes, Freeshipping.com updates its deals and discounts regularly to ensure they are current and valid.
No, Freeshipping.com does not have a mobile app. The company's website is optimized for mobile use.
No, Freeshipping.com does not offer a loyalty program.
Freeshipping.com makes money by earning a commission from the retailers whose deals are featured on the website. The company does not charge customers for its services, but rather earns a portion of the sale made through its website.
Overview of FreeShipping.com complaint handling
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FreeShipping.com Contacts
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FreeShipping.com phone numbers+1 (800) 869-5597+1 (800) 869-5597Click up if you have successfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number 0 0 users reported that they have successfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number Click down if you have unsuccessfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number 0 0 users reported that they have UNsuccessfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number+1 (800) 501-3310+1 (800) 501-3310Click up if you have successfully reached FreeShipping.com by calling +1 (800) 501-3310 phone number 0 0 users reported that they have successfully reached FreeShipping.com by calling +1 (800) 501-3310 phone number Click down if you have unsuccessfully reached FreeShipping.com by calling +1 (800) 501-3310 phone number 0 0 users reported that they have UNsuccessfully reached FreeShipping.com by calling +1 (800) 501-3310 phone number+1 (860) 358-9198+1 (860) 358-9198Click up if you have successfully reached FreeShipping.com by calling +1 (860) 358-9198 phone number 0 0 users reported that they have successfully reached FreeShipping.com by calling +1 (860) 358-9198 phone number Click down if you have unsuccessfully reached FreeShipping.com by calling +1 (860) 358-9198 phone number 0 0 users reported that they have UNsuccessfully reached FreeShipping.com by calling +1 (860) 358-9198 phone number+1 (800) 869-5597+1 (800) 869-5597Click up if you have successfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number 0 0 users reported that they have successfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number Click down if you have unsuccessfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number 0 0 users reported that they have UNsuccessfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number
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FreeShipping.com emailsmiamonaco@freeshipping.com100%Confidence score: 100%Supportmiamonaco3458@freeshipping.com100%Confidence score: 100%Supportkpennell@freeshipping.com100%Confidence score: 100%Supportcustomerservice@freeshipping.com93%Confidence score: 93%supportrebates@freeshipping.com91%Confidence score: 91%
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FreeShipping.com addressPO Box 290728, Wethersfield, Connecticut, 06129-0728, United States
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FreeShipping.com social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Most discussed FreeShipping.com complaints
unauthorized credit card chargeRecent comments about FreeShipping.com company
Paid for membership but never get my % in cash backOur Commitment
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I have been charged $12.97 for the last 5 months by this outfit but I have no recollection of subscribing to anything t. I paid complete amount using my credit card when I purchased the items online. This is the only way they could have got my credit card number. I am not sure why the amount has been deducted by "IC *FREESHIPPING.COM [protected] CT". The only information I have is the name of the website that took the money from my account on 06/0702016, 07/07/2016, 80/06/2016, 09/05/2016 and 10/05/2016Please refund me my amount without any delay. My email id is jamescatz@hotmail.com Thanks