FreeShipping.com’s earns a 2.5-star rating from 231 reviews, showing that the majority of online shoppers are somewhat satisfied with their savings and service.
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common misunderstanding regarding freeshipping.com
Freeshipping.com customer service can be reached via email at [protected]@freeshipping.com or telephone # [protected].
Freeshipping.com is an online shopping membership. The yearly membership benefits include up to $500 in shipping rebates, $500 in return shipping rebates. Up to $1, 000 cash back, $1, 000 in Price protection. That is up to $3, 000 in benefits, for a monthly charge of $12.97 which works out to $155.64 a year,
The monthly charge is clearly listed on the registration page next to where the credit card information is inputted, and again on the Welcome email that everyone receives.
I wanted to point these items out as there are a lot of complaints saying it is a scam, but nothing could be further from the truth. Reading the Terms of Use and Service are necessary and reading the terms of the offer when registering, as it reading the Welcome email.
Freeshipping.com offers exception customer service, so if you have a problem, contact them. That is the way to resolve issues rather than just complaining about them.
monthly billing fraud
Discovered freeshipping.com charging my credit card a $12.97 monthly charge. I never signed up or even knew they existed till they hit my card. I called my Credit Card company requested a credit as well as new card that of course will have a new account number. Hopefully by getting a new account number I will eliminate their ability to keep charging me.
I agree wholeheartedly with the complaint. I have no idea when I signed up for this and my debit card was dinged for $12.97. But, since I wasn't expecting the charge and had around $12.20 in the account, I've been hit with an overdraft fee. So, in no uncertain terms I'll be cancelling my membership in whatever freeshipping.com is as I'm livid with a service I don't remember signing up for. And, check text spelling? Is 'happyto reslove' two words?
HI, I do apologize for any misunderstading you may have regarding Freeshipping.com and would be happyto reslove your issue. Please contact me at customerservice@freeshipping.com ATT: Alice, and I can explain how and when you registered for a membership and be sure your account is cancelled and refund any applicable charges.
Thank you
Alice
Freeshipping.com Customer Service
I do not recognize the charge nor did I authorize it. I want the charge reimbursed to my credit card.
03/09/2015 24906415067014217526181 IC *freeshipping.com [protected] CT US 12.97appeared on my online bank statement. Seems like the IC *Freeshipping.com
charge is coming from endicia, which seems to be doing business "for" e-bay and USPS, neither of which I do online business with. Endicia is an internet postage service provider based in Palo Alto, California.
Hi TriniPila
I do apologize for any misunderstanding regarding Freeshipping.com. At your convenience please contact customerservice@freeshipping.com, ATT: Alice and I will be happy to look into this further for you, explain how and when you registered, be sure any account is cancelled and issue you refund of the $12.97 membership fee.
Thank you
Alice
Freeshipping.com Customer Service
fraudulent charges
This company IC www.freeshipping.com charged my wife's mastercard $12.97 we have reported it to our bank & have started fraud charges and what we have figured out it was an order my wife did on www.walmart.com for a 3 pack of Cruze 8GB usb drives that only cost us $14.98.
Hi! I can certainly help you with this. Please call a supervisor at [protected] x237 or email MProcaccini@FreeShipping.com.
Thanks!
stealing money
I made a purchase from The company Red Envelope on 08 December 2009 a pop up window for free shipping showed up so I clicked on it and filled out some info, there was no mention of a monthly payment or I would have closed the window and payed the shipping cost with purchase because I don't do that much online shopping, anyways once I finished I didn't think anything else of it until I just started doing a thorough balance of my check book. Come to find out that the company only listed as red e rwd was listed on my bank invoice for a $14.95 charge dating back to 21 Dec 2009 totaling $897.00! I called the number listed on the invoice and it was so shady that the automated message didn't even tell you what company you are calling to cancel a membership that I never knew I had? After some thorough research I found out that A federal class action law suit accuses Clarus Marketing Group and Provide-Commerce of defrauding online shoppers by enrolling them in a "membership program" that costs $9 to $15 a month if they click on ads offering free shipping with a purchase. Provide-Commerce, based in San Diego, operates "at least five online stores: RedEnvelope, ProFlowers, Cherry Moon Farms, Secret Spoon, and Shari's Berries," according to the complaint.
The class lawsuit demands punitive, treble, special and statutory damages for civil theft, unjust enrichment, fraud and invasion of privacy. They are represented by James Patterson with Harrison Patterson & O'Connor of San Diego.
If this company does not return my money I will start another lawsuit against them. I am active duty Army and will use the full extent of the Federal government against this company stealing money from hard working people!
Dear TMckee74,
At your earliest convenience please contact me at arand@freeshipping.com. Freeshipping.com has never charged $14.95 for our membership and I believe you may be referring to another company that in 2009 were charging members $14.95; I would like to help you clear this matter up as quickly as possible.
Thank you
Alice Rand
cash back unavailable
I made a purchase from footsmart recently. The package that they sent me did not contain my order (Order as from a customer in pr). I contacted footsmart, told them about the problem and also told them that their online order said that if the order was for over $59 (Which mine was) there would be no shipping fee. They agreed to withdraw the shipping fee and finally I received my merchandise. It is my opinion, that they connect with freeshipping.com for all of their orders and may automatically charge customers a shipping fee unless their orders are considerably over the minimum amount.
On the receipt for my order, they instructed me to go to www. Claimyourrebate.com and select "footsmart - cb" from the drop down list in order to receive $15 cash back on the order that I placed. I thought that this was done because of all the work that I had to do in order to return the misdirected items that were initially sent to me including purchasing a mailer at uspc, time taken to handle this, transportation costs, etc. This apparently was not the case.
Unfortunately, there is not telephone number for freeshipping.com so that I can tell them to remove my name as a client. That's the next thing that I will work on since I have no intention of rejoining their scheme when I have no intention of using such a dispicable service that does not readily provide this information.
Dr. Keith g. Grafing
4545 wornall road, #603
Kansas city, mo [protected]
[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Dr. Grafing, It appears that you had an account with Freeshipping.com in July of 2013, and at that time you claimed and were paid out a $20 Introductory cash back rebate. You aslo received a $7.24 Shipping Rebate on an Amazon claim you submitted. You then cancelled the account in January of 2014.
I see you joined again on 10/28/14 but there is no record of you having submitted the claim or sent in the required backup documentation to complete the Introductory shipping rebate offer. If you can send that documentation to customerservice@freeshipping.com, ATT: Alice,
I will be happy to process it for you. Technically only one membership and one Introductory Premium is allowed, but I will be happy to make an exception in this case. Thank you
they simply stole money from my mum's account
I got the phone call from my mum, and she told me that some unknown company charged her for $187.99. She showed me that it was company www.freeshipping.com. I haven’t heard about it and of course my mum hasn’t used it, but they simply charged her for this sum. The main problem is that they didn’t reply to emails and phone calls. Impossible to reach them and no idea how to stop the charges. I wonder if there are people, who had the same thing. Maybe you can advise me how to stop these withdrawals. Please post your ideas and comments. Thanks.
Kelly, Why would a person want to contact a company that commits fraud?
Sorry to hear about your difficulties in reaching Freeshipping.com. We can be contacted via email at customerservice@freeshipping.com or at [protected].
Thank you!
KellyT
fraud
Although this looks legitimate at first, they practice fraud on a huge scale by using pop-ups to offer free shipping on orders from an unrelated website. I still ended up paying the $19.95 shipping charges on the products I bought from Comfy-Cushion after having clicked on the pop-up. They stole my credit card info and started charging my account $14.97 a month for 8 months ($119.76 total) before I put a stop to it thru my credit card company, who reversed the last 2 charges and credited my account for $29.94 ~ Balance $89.82 in the hole. I then contacted FreeShipping.com who absolutely refused to refund the rest of my money. Since these people seem to want to practice fraud on such a large scale as evidenced by all the complaints on this website, I intend to file a formal electronic complaint against them for fraud at the US Dept of Justice, Computer & Internet Crime unit, Financial Fraud Division, and would suggest everyone who reads this that has been defrauded by them, to do the same. Here are some links; http://www.nw3c.org/services/ic3 ; http://www.ic3.gov/complaint/default.aspx ; http://www.stopfraud.gov/report.html ; https://www.ftccomplaintassistant.gov/GettingStarted?NextQID=203&Url=%23%26panel1-6
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorized charge
A $12.97 charge appeared on my credit card statement. Called company at [protected]. The man said this was their membership fee to rebate shipping charges for online orders from "hundreds of partners". I said I did not apply for this membership nor did I want it. He said it was a valuable service but if I wanted he would cancel the membership and refund the $12.97 to the account charged and it would appear in 2-5 business days. I will hide and watch. He was very pleasant and cooperative sounding, and I hope this works out. I also learned this came through my PenPal account. I've seen no such charge in my PenPal statements so I don't know how this happened. I hope the result promised is "not too good to be true".
fraud and scam
Freeshipping.com charged my card since nov 3012 for 8 months - 12.97 per month.
I called them through my bank fraud department.
The woman who answered was not able to refund so she said the supervisor will call back in 2-3 days. No one called after two weeks. When I followed up they said 4 refunds of 12.97 was made back to my card. It took a lot of emails to finally refund all. I don't see them back on my card as of yet though. Keeping my fingers crossed.
The whole time they claimed I signed up. I did not. Not knowingly at least. This proves their business practice is very shady. This site should be shut down.
The complaint has been investigated and resolved to the customer’s satisfaction.
The same thing happened to me. I finally questioned the charge of $12.97 yesterday when I received my monthly bill. I spoke to a very nice representative who told me that I had ordered it in 2013 and I had been paying that charge each month for 2 years. I can't figure it out. It was on my Chase credit card which I didn't use very often and can't understand why I continued paying it so long. I don't think that it had any advantage because if I ordered anything that didn't offer free shipping, I was always charged the shipping charge. I would like an explanation of what it really was and if what the benefit of it was. It appears to be illegal.
The same thing is happening to me. They have been charging my card 12.97 for 3 years with me none the wiser. In my defense. I have gotten married and my Husband has gone through Major surgery. any way it is a sum of 466.92$ I WANT MY MONEY BACK! I called they said they would get a super to call me back. I say at chance to that. We are going to the bank in the MORNING! CROOKS!
fraud or unauthorized charges
I recently found out that I have been charged $12.97 monthly since the beginning of 2011, charging on a debit card that I do not use and don't even carry, in fact I don't even know if there is a PIN number. The total balance in which I have been charged in over $300.00. I do not know what I was suppose to have purchased and I have not recieved any merchandise from this company. All I know is it is from IC Freeshipping.com. I phoned the number listed and it stated that it was not a number in service with no forwarding number. I would very much like some information about this company and why they are charging me. I have since then stopped the debit card and hope there is no further damage to my credit.
The complaint has been investigated and resolved to the customer’s satisfaction.
I cancelled membership last year. New billing showed up on my credit card the beginning of this year. I have not been able to reach them.
Clelia Monahan [protected]
I have called these people to stop taking money from my account several times. I emailed them and called them but they still take it out of my accountr. I am on social security and can't afford these people taking money out of my account. every month.
i have been charged for the last three months through icfreeshipping .nov- 15.77, dec-14.97.i would like to know whati had purchased or charged for?
like I said before, t is terrible what you are doing to people. charging people when they have not asked for this. I called
Did not ask for this and having the bank put a stop on this. Terrible what you people are doing.
This just showed up on my bank statement, "PENDING IC *FREESHIPPING.COM $12.97" What the heck is this for? I have not purchased anything nor used my debit card heck I just opened my account recently. Who do I need to contact to give someone a piece of my mind and get my money back. I am in the process of closing this account and leaving the banking crap and fraud crap to others.
Did you online shop at redenvelope.com ? They partner with freeshipping to rip you off. At checkout there was some fine print you missed and signed up for this scam charge of $12.97 per month. Avoid redenvelope.com - do not online shop there.
scam
After buying flowers from Proflowers.com I was sent a 30day free offer from Freeshipping.com that claimed I could get a rebate on shipping for the order I placed so I figured I would give it a try... That was a mistake, my trial was 30days and it takes 45days for them to process so it would have cost me a month of service at $12 something? Stay away from...
Read full review of FreeShipping.com and 36 commentsfalse advertisement
Signed up for this free 30 day trial through Shari's Berries. Signed up the same day I placed my order and sent in the required information. Couple days later submitted another one for Amazon. A couple days later I checked the status and they were both listed as "Submitted" so I know the information was received. So it's been almost 4 weeks and I really didn't want to have to pay for this service since the amount of the refunds would then end up being about $5 and I don't do a lot of online purchasing until the holidays come back around. So, I cancelled the service which effectively literally closed my account so that I can no longer access any of it! You would think you would still be able to access the history, but nooooooo. Which now I can guarantee you I will NOT receive the two refunds I was expecting! TOTAL SCAM!
The complaint has been investigated and resolved to the customer’s satisfaction.
failed to send my shipping rebates or giftcard
Www. Freeshipping.com for a $12. 95 monthly fee this company promises to reinburse you up to $10. 00 for the cost of shipping for each purchase made. As it stands, it is in no way "free shipping"! In 4 months time, after sending in numerous rebate claims and having to spend hours jumping from one website to another to gather the information that they require for you to actually submit the rebate, and then spending hours on the phone with these nasty, rude people because you are still not getting your rebate checks, only to be told that a supervisor will call you back who never does! This was the conversation I just had with them (To give you an idea of the mentality of these people) hi! I'm calling about the giftcard that I never recieved from ebay! Them : well I don't have any information about that, i'll have to have a supervisor call you back. Me: I am also not getting my rebate checks. Them: I don't know anything about that, a supervisor will have to call you back. Me: i'm a little annoyed with all this trouble that I have to go through to be reinbursed for my shipping charges. Them: screaming, don't yell at me!... Me: i'm not yelling at you?... Them: click!
Thats right, they hang up on you when they can't answer your simple reasonable, normal questions. A scam business! I have to call my credit card company tomorrow to instruct them not to make any further payments to this scam company again!
The complaint has been investigated and resolved to the customer's satisfaction.
I was going to try FreeShipping.com - it is now a 7 day trial, not 30.
I am not going to now. Thank you to everyone for sharing their experiences.
they charged my card without me authorizing it. Iwant the charges taken off my card
unresponsive, unhelpful, cancels your account without your approval, doesnt through with giftcard promise offer
They canceled my account 6 weeks of opening cause I complained I didnt received my promised $25 giftcard for signing up. I didnt owe any money and was up to date with my account. I didnt approve the closure of my account. They said they dont know how it happened. I have only received 1 check in the last 2 months of 5 rebates I have submitted. The rest they said they have sent them out but I'm still waiting for them. They told me to call back after a week if I dont receive the giftcard but they didnt respond with any information other then "its been submitted". This happened 4 times with no email respose. They always said I would get a response within 24-72 hours but never did. I finally received the first email about the matter 3 days ago. They gave me the run around for over 2 months and I finally got tried of it and closed my account at a lost to me of over $100 not including the monthly fee and the giftcard I never received. It felt like they didnt care that they were on the verge of losing me as a customer. Yeah I lost money on this idea but I am very happy to have canceled my acount thanks to the advice of the supervisor I spoke to. I REALLY DO NOT RECOMMEND THIS SITE TO ANYONE. YOU WILL LOSE MONEY NOT SAVE MONEY.
The complaint has been investigated and resolved to the customer's satisfaction.
very misleading to say the least
I thought that I was simply signing up for a rebate on a purchase I made. Ended up joining this. Very misleading to say the least. I canceled right away. Hope they don't charge my credit card! I feel so scammed!
The complaint has been investigated and resolved to the customer's satisfaction.
billing
This company offered to invite you to enjoy everything we offer for 30 days absolutely free. If your not
completely satisfied with free shipping, free return shipping, members-only savings, and our other
benefits, just cancel your membership--no muss, no fuss, no obligation, no fee.
I signed on with this company and canceled the very next day and was immediately charged $39.95
and 20 days later I was charged another $39.95. If this isn't a scam I don't know what is.
The complaint has been investigated and resolved to the customer's satisfaction.
Yea you're charge is 12.97 and you charge it OVER and OVER! I WANT MY MONEY BACK! I can't believe you would charge me for something I NEVER ORDERED> I NEVER EVEN ORDERED THE FLOWERS YOU SAID I DID! SCAM! You are HORRIBLE PEOPLE TAKING MONEY AWAY FROM A DISABLED PERSON! YOU OWE ME $466.98! AND, I PROMISE TO TELL WHAT YOU DID EVERYWHERE I CAN UNTIL I GET MY MONEY BACK!
I was charged 5 times by this company
I was charged 5 times by this company (IC freeshipping.com, May also appear as: IC *freeshipping.com) at $11.97, my total is $60 the company without my authorization kept my credit card on file and charged me every month! I used free shipping only once. I asked to reimburse me, the company refused to do it. I think people should get together and and get this company out of business.
The complaint has been investigated and resolved to the customer's satisfaction.
There is a charge of 12.95 on my charge that was not author
ize. I would like it to be removed off my account.
I agree, I ordered from Cherry's Berry’s, and later told them to cancel any further charges, not realizing it was a separate company. I turned over paying this bill to my wife that assumed that I ordered the service. After months she asked me, and I called them to cancel. The next month another charge came, and i was told that it went on the day before I cancelled it. This time I contacted my credit card company to have any charges blocked. This is a useless service that is a total rip off. It is cheaper and safer to negotiate a shipping deal with the vendor. When you add up the monthly charges against the actual vendors shipping charge, you are losing.
never refunded the money
I signed up for free shipping.com 19 months ago, submitted all the receipts which was very time consuming forgot about it until I just saw a $12.97 bill on my credit card. I never received a penny. I just cancelled the service and spoke to a rep., she stated it shows I submitted the receipts but doesn't know why I never got reimbursed. Of course could not give me the answer and had to leave a message for a supervisor. This is such a rip off do not use freeshipping.com you will end up losing money!
The complaint has been investigated and resolved to the customer’s satisfaction.
Ordered some drapes from Bed and Bath Store.com. Screen comes up to sign up and receive free shipping and /or $10 back on order. Just a scam to separate about $84 from your bank or credit card account. They may eventually send you $10, I don't know, but it will be long after they have gotten your $84.
monthly bill charge
April 5, 2012 order flowers online from pro flowers.com and was entice with a cheap shippine charge from ic free shipping so I registered and allow them to delivery paying cheaper delivery cost. I paid them with my credit card online. Since then I didnt not realized that monthly I was being charged by ic freeshipping.com for $12.97. It is impossible to get to their website and make a complain. I didnt realized I have been paying them monthly since april and the recent bill is dated jlu 4, 2012. This is robbery online. For a one time order of flowers from pro flowers.com I am now paying monthly delivery charges for the flowers. Makes no sense. This is unfair consumer practice and illegal. I want to get my money back.
The complaint has been investigated and resolved to the customer’s satisfaction.
Withdrawing monthly $12.97 from bank account for services I do not use..this started in December after buying & shipping flowers from Proflowers
This company has many complaints they must be stopped and return mine & other their money...
Unauthorized charges on two billing statements.
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Yes, Freeshipping.com is a legitimate website that offers free shipping deals and discounts from various online retailers.
No, Freeshipping.com is not a scam. The company is a legitimate website that has been in business since 2008.
Yes, you can trust Freeshipping.com. The company has a good reputation and has received positive reviews from customers.
Freeshipping.com offers free shipping deals and discounts from various online retailers. Customers can search for deals on the website and use the codes or links provided to access the discounts.
Freeshipping.com provides customer support through a toll-free phone number, email, and live chat. The company's customer service is generally considered to be good.
No, there are no hidden fees when using Freeshipping.com. The company is upfront about its pricing and fees.
Freeshipping.com guarantees the authenticity of all deals and discounts listed on its site. The company also provides a refund policy for any issues with deals.
Like any company, Freeshipping.com has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.
Freeshipping.com is an independent website and is not affiliated with any other companies.
You can determine if Freeshipping.com is the right website for you by researching the company, reading customer reviews, and comparing its deals to those of other free shipping websites.
Yes, Freeshipping.com offers deals and discounts for a variety of online retailers.
No, Freeshipping.com does not offer international shipping deals. The company only offers deals for retailers that ship within the United States.
It depends on the specific deal and retailer. Customers should review the terms and conditions of each deal carefully before making a purchase.
Freeshipping.com does not handle returns or exchanges. Customers should follow the specific return policy of the retailer from which they made their purchase.
No, Freeshipping.com only offers free shipping deals and discounts from various online retailers.
Freeshipping.com provides customer support through a toll-free phone number, email, and live chat.
Yes, Freeshipping.com updates its deals and discounts regularly to ensure they are current and valid.
No, Freeshipping.com does not have a mobile app. The company's website is optimized for mobile use.
No, Freeshipping.com does not offer a loyalty program.
Freeshipping.com makes money by earning a commission from the retailers whose deals are featured on the website. The company does not charge customers for its services, but rather earns a portion of the sale made through its website.
Overview of FreeShipping.com complaint handling
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FreeShipping.com Contacts
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FreeShipping.com phone numbers+1 (800) 869-5597+1 (800) 869-5597Click up if you have successfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number 0 0 users reported that they have successfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number Click down if you have unsuccessfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number 0 0 users reported that they have UNsuccessfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number+1 (800) 501-3310+1 (800) 501-3310Click up if you have successfully reached FreeShipping.com by calling +1 (800) 501-3310 phone number 0 0 users reported that they have successfully reached FreeShipping.com by calling +1 (800) 501-3310 phone number Click down if you have unsuccessfully reached FreeShipping.com by calling +1 (800) 501-3310 phone number 0 0 users reported that they have UNsuccessfully reached FreeShipping.com by calling +1 (800) 501-3310 phone number+1 (860) 358-9198+1 (860) 358-9198Click up if you have successfully reached FreeShipping.com by calling +1 (860) 358-9198 phone number 0 0 users reported that they have successfully reached FreeShipping.com by calling +1 (860) 358-9198 phone number Click down if you have unsuccessfully reached FreeShipping.com by calling +1 (860) 358-9198 phone number 0 0 users reported that they have UNsuccessfully reached FreeShipping.com by calling +1 (860) 358-9198 phone number+1 (800) 869-5597+1 (800) 869-5597Click up if you have successfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number 0 0 users reported that they have successfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number Click down if you have unsuccessfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number 0 0 users reported that they have UNsuccessfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number
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FreeShipping.com emailsmiamonaco@freeshipping.com100%Confidence score: 100%Supportmiamonaco3458@freeshipping.com100%Confidence score: 100%Supportkpennell@freeshipping.com100%Confidence score: 100%Supportcustomerservice@freeshipping.com93%Confidence score: 93%supportrebates@freeshipping.com91%Confidence score: 91%
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FreeShipping.com addressPO Box 290728, Wethersfield, Connecticut, 06129-0728, United States
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Paid for membership but never get my % in cash backOur Commitment
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I personally contacted the company, pleading for a refund to my account, although was brushed off by customer service. If the policy is so clearly stated, then why are there so many complaints from consumers who were deceived? This recurring "misunderstanding" is something freeshipping.com should focus on fixing, because they sure are receiving bad reviews everywhere.
Well, we did get a refund after all..not sure how it happened but we do appreciate it and since that was my main gripe I have to give them kuddos for that. I'm sure if someone does a lot of online shopping and can afford that this company would come in handy for them.
we did contact them, the response was: I'm sorry, there is nothing I can do about getting your money refunded. They took advantage of a person who falls for online scams. I'm sorry, but I would not recommend this company to anyone!