GEICO
Reviews and Complaints

Hello,

I had an auto policy with Geico for years.

I have never been in accident expect in the first day of this month 6/1/2022.

I was denied all services that I knew it is included in my coverage for years.

I was supposed to get Road assistance and Towing service.

I was supposed to have an adjustor and inspection for my car and to get a report about how that accident took place.

It was a fatal situation since my air bag did not open and my chest was bumped into the stirring wheel and I was taken to the hospital for evaluation.

Geico was absent during all the time of that accident and I called them every single day after the accident and every time I call the agent transfer the call to someone else claiming that it was not his/her area of expertise.

Then they came up with a story that my coverage was canceled by someone either in 2020 or in Jan 22, which is a total lie. I never asked any agent to change my policy. Andrew, one of their agents told me that there has been a change in their system and some policies were changed for some computer glitch. In brief, they are procrastinating and I am very frustrated with my car considered totaled and rental is denied although I have it in my policy.

It is all inappropriate action and no one is capable of helping me to restore what was dropped off out of my policy.

I am supposed to be not at fault in that accident but no inspection so far by Geico and I am in a "pending status" since Geico is denying all my rights in having a decent service.

I asked to talk to a manager, they said they didn't have one so how can I get this decently solved?

I need my dropped off coverage to be restored back to my policy and get it applied to my claim pls ASAP to be able to resume my life.

I have been a customer of Geico for over 30 years for my auto policy. I decided to add the homeowners to get the discounted bundle rates approximately 7 years ago. My rates went up every year and in 2018 tripled. I called Geico to inquire for better rates and was told at that time those were "the best rates". I TRUSTED Geico, so never sought out other rates because in the past, this was true. As a result, my mortgage note increased by $1000/month causing me to nearly lose my home and having to do a loan modification. I've recently learned from a friend that her rates were less than half of what I was paying and her home was larger and in the same area as mine. I called back to Geico and explained the rates my friend had with another company. It was then that I learned that my rates were "the best rates" with their partners. So basically, DO NOT BUNDLE WITH GEICO. I feel deceived an taken advantage of by Geico's partner for Homeowners insurance. Homesite is the agency that they said had "The best rates".

Geico paid Hertz rental car but not the tolls. I was charged over $100 for tolls and I have toll tag in my car (typically $40). In addition Hertz rental did not return my $50 deposit and requires me to pay toll fines/fees. Geico has not resolved this.

My wife and I are in a very serious financial crisis at this time. I have talked to several different people and they will not help in any way. I only owe a little over $200 and have been paying $25.00 pet month. But they are turning my account over to a collection agency. I feel confident I can work out a payment plan with them which will be reported to the credit bureaus which wil probably affect my credit for seven years. They are the only creditor who have refused to work with us to keep our account out of collection.

Geico has a false claim reported on my record for over 2 years. Various attempts to have it removed over the past two years have only come with promises of removal, then absolutely no action whatsoever. I had a door knocker window replacement salesman come to my door. I NEVER do business at the door, ever! I refused any and all services. One phone call to Geico to question the validity of this process resulted in an actual claim against my record. No repairs, no replacement, no claim, no money ever paid to anyone. Yet they put it on my record as if it happened. When asked why, they say any call for information will go against my record as if it happened... I got so many excuses, so many stories of why, yet they all agreed that it was wrong, that it didn't exist and that it would be removed. The minute they placed the false claim on my record, any attempt to switch to another company comes back with artificially inflated rates. due to a "claim". I have been in contact with LexusNexus and Geico over 8 times over a year and half and each time I am given promises and each time nothing has been done. Their tactics are not only deceitful, underhanded, and just plain wrong but they should be illegal. My guess is that they are illegal, yet they continue. this practice. My latest attempt to speak with a supervisor was refused and resulted with being disconnected by them for bringing up their previous class action suit against them for these exact same actions. Another call and request to speak to supervisor came with a promise that I would be contacted asap... Again, another false promise. They never called. All this just to retain customers after they see the inflated rates given by competitors. because of a false claim. FOUL! I would avoid this company at all costs. Look up all the lawsuits against them for other underhanded tactics. There are more than enough to stay away.

A driver from the opposite direction on a two lane street crossed the yellow line to swerve into a parking space on the opposite side of the street, right in front of my son who collided with him. The other driver admitted it was his fault. But the GEICO adjustor asked my son if he took evasive action, to which my son answered no. GEICO used this answer to deny his claim to fix the damage because, the adjustor states in AL unless the other is 100% at fault, the insurance company doe not have to pay.

Of course if my son had tried to avoid the collision he could have swerved into oncoming traffic, or smashed into parked cars on the right.

This is a sleazy way of GEICO not having to pay any claim by merely asking the trick question and having the biased adjustor assign even a single percent of blame to the innocent driver.

I will have to take GEICO to small claims court to recover damages. I have asked the adjustor for the criteria on how to assign these breaches, and did not get any information.

I will ask for my son's car's damages to be repaired, and costs associated with me having to travel from Memphis to Mobile, round trip, lodging, lost wages etc. This could have been avoided by being reputable.

My auto renewal was up for renewal. I pay all my bills online through my bank. My payment to Geico was processed and sent to Geico on March 17, 2022.

I just received a letter from the DMV stating I had a lapse of insurance and am subject to a civil penalty for this lapse. After calling Geico immediately, I found out that they never received the check from my bank. I followed up with my bank immediately and had them cancel the check sent. I then immediately called Geico back to make a payment so that I have insurance coverage. They informed me that the new premium came to $699. The previous premium was $489. I told them that this situation was beyond my control and that I have documentation that my bank withdrew the $489 and proof that the payment was sent on 3/17. I was then informed by the agent that the only way they would reinstate my coverage was having to pay the $699.

I find this outrageous and absurd. I have been a customer for years and have always made my payments on time. I will be leaving Geico, and will be making sure that others hear about this and do not make the same mistake using them as their insurance carrier. Just amazes me how they would treat a customer with solid payment history like this.

I received an email a few days ago from Geico asking for 107.00 that was passed due. This policy was cancelled on 6/29/20212, I called Geico for a final payment which was $147.19 that came from their rep. over the phone. After receiving the email, I called, the rep. I told me it was due to a speeding ticket I got in 2014, I told them this is wrong I did not but even if I got a ticket, it's up to them to check my license every year. I called back again to get more info 20 mins later on 4/13/2022, this rep. tells me that is wrong, the reason she gave me this time was that I cancelled the policy on 6/29/2021 they claim they covered me from 6/7/2021- 6/29/2021and that's what the $107.00 comes from. Now they are coming back asking for more money 10 months later. They have given me 2 excuses; they are poorly trained, and the accounting has a problem. Please help

The commercial starts off good but then delves into this non-descript commercial about what type of mexican food the folks want to order. It makes sense for a mexican food restaurant commercial but for Geico, it is stupid.

I keep getting mesages saying "GEICO sent you a document to review and sign" from GEICO Underwriting Department via DocuSign. A copy of the email is attached below which is all I have regarding their request.

I need for them to Send it to me in PDF or some other form that I can print. I can then read it , understand it, print a fresh copy, sign it and mail it in or fax it in to you. Just like we did in the old days.

Geico assured me back in June 2021 I was covered for both my car and motorcycle for roadside assistance so I allowed my AAA Membership to lapse in December. On March 1st, 2022 my motorcycle broke down on the way to work and I was stuck at a gas station for 8 hours and had to call in a 3rd party wrecker to get the bike home at a cost of $250. Geico when called assured me someone was on the way; after 5 hours I called the wrecker service they had enlisted to assist and they said they would not take me home as that is out of their area. Calling Geico back they couldn't find anyone else so they said they would reimburse me for my out of pocket towing. I submitted a claim on March 2nd and still haven't heard back from them. I've since re-joined AAA with their Plus membership. Had I kept my membership they would have had someone out there in 2 hours and I would not have lost a whole day's pay on top of $250 out of pocket expenses. If they renege on reimbursement for towing I will consider finding another carrier as I will no longer be able to trust them with any claim be it comprehensive or collision.

I have auto insurance with GEICO. I was informed that I would receive a discount on my auto insurance if I signed up for my homeowners insurance through GEICO. Which I did. However, upon checking I found out that Assurant does not pay replacement cost on the home... only on the contents. So, I called GEICO back the very next day and canceled. They (Assurant) had already deducted $814 from my bank account. The policy was to go into effect when my present Homeowners policy expired on March 15. When I inquired about when I could expect my refund, I was told that their policy was that they would not start the refund process until March 15, when the policy was to go into effect. I explained that I had already canceled the policy which had never gone into effect, so all of the $814 was unearned premium. The clerk said that they might be able to put "expedite" on my refund request. But the likelihood was no refund for 5 weeks. I am highly upset that they can take out the premium on the day I call them to sign up for the insurance, but they can keep my money for 5 weeks despite the cancellation and the premium being unearned. I think that this is highly unethical.

Incident happen 12/16/2021 - reported to geico they me take photos of damage and you based the estimate on the photos. I questioned if there was damage that can't be seen on the photos what happens? I asked if should I take it to a shop to have them look before you do estimate and I was told no. So were are we, more damaged was found and the parts may take a month to get and my rental will run out. Geico will not extend the rental. If geico would have phyisicialy looked at the damages I would be in this situation. Basically geico is more concerned about there bottom line and not the customer. They are happy that I am not happy. I thought insurance companies are to be there for you when you need them? I can tell you that geico is not. I will be spreading the word on social media to tell people to stay away from geico.

Had Geico over 20 years. I always had roadside assistant. I had used it twice in all these years. Last year when my car broke down, they told me that roadside assistant was taken off a few years back (the last time I switched to a newer car), without me knowing. They also told me they were sending me a check for $180.00 when I took my second car off the road and they only sent me $80.00. They also were overcharging me over twice as much as State Farm. Been a safe driver my whole life and that's how they reward me. Glad I switched. Won't be recommending them anymore.

I filed a claim in August 2021. Part of it was denied by an adjuster who never reached out to me. My car was in repair for 3 weeks then Geico had me to pick up my car without it being repaired. I was told they would send me a check in the mail for the repair amount, which was never received. I was calling the new 3rd adjuster that was assigned to me to ask questions, he stopped answering his phone and stopped returning my calls.

I have a limited liability policy. I had someone run into my car while I was parked my car is seriously damaged and I get no help from my insurance company Geico. I tried to reach four times each time I had to hang up after 20 minutes the last time I stayed on the line for 39 minutes and still no representative to talk to not good business

Geico is quick to sell you insurance but will ignore and delay you when you file a claim . You will not get resolution thru the phone noone will answer no matter how long you wait. You dont have a claim representative but a team that never attends to you. They will say someone will call you but no one does. It is frankly embarrassing. Do not get Geico insurance .

Just The Stats On GEICO
• Tony Nicely, Executive Chairman
• Bill Roberts, Vice Chairman
• Todd Combs, President and CEO
• Second-largest private passenger auto insurer in the United States

What company owns GEICO?
GEICO is a wholly owned subsidiary of a multinational holding company called Berkshire Hathaway. For those interested, Berkshire Hathaway (BRK. A) IS listed on the New York Stock Exchange

Where is Geico Corporate Office located?
The Geico corporate office is located in Washington, DC. The Geico corporate office address is: Geico. 1 Geico Plaza, Washington. District of Columbia 20076. Geico has more than 27, 000 people who are employed by them.
Meet Our CEO, Todd Combs
GEICO COMPLAINTS - GEICO WILL NOT PAY CLAIM
Hit and run in October 2021, from driver wheel damage. Spoke with Micah, then Dave, we have been going back and forth for weeks now, because it's a new claim, he keeps going back and forth with me, it's so sad and disheartening to see such a large insurance company treat consumers this way! I've been having trouble going back and forth to work, they NEVER EVER offered me a rental car, which is listed on my insurance policy! I will be appearing on the TV Investigative reporter news 11/19/2021, appearing or several podcasts, and radio shows, I will also be filing a complaint with the States Attorney Office! Still waiting on GEIO to repair my car. Unbelievable!

I. m documenting the total days I've had trouble going back and forth to worth, without rental car or my car repaired, I will continue to pray that GEICO does the right thing by me and fix my car correctly and safely so I can move forward with my life! Remember God is watching…

Disgruntled GEICO customer
Darci Redmond
[protected]
Cc: Attorney At Law
BBB
ABC7Chicago (Investigative Reporter)
NBC5Chicago (Investigative Reporter)
Iheartradio
Bcc:

I started a blog today people, if you have issues with GEICO settling you claims, please reach out to this email address:
[protected]@yahoo.com

I started a blog today people, if you have issues with GEICO settling you claims, please reach out to this email address:
[protected]@yahoo.com

GEICO — geico will not pay claim

Original review: Oct. 30, 2021
My vehicle involved in a minor accident on 08/11/2021. GEICO towed my vehicle to their repair shop in Brandon Collision Center on 08/11/2021 from the spot. Today is 10/30/2021 still my vehicle is not ready to deliver because the repair shop didn't find the parts yet. I spoke to several people in GEICO to get help with that but they said can't help anyway. Vehicle supposed to be deliver on 11/06/2021 but I don't know if they will. I will change my Auto Insurance as soon possible and don't want my family & friends get GEICO in insurance in future.
Original review: Oct. 18, 2021
Worst insurance company ever. I was hit by someone with Geico insurance. The original rep assigned to me, Joy *, did not give me a call for days after numerous voicemails, and not until I had to go to her supervisor, Jason. After finally getting my statement almost 2 whole weeks after the accident took place, Geico found me 50% liable, not sure how that is when your policyholder hit me, an unmoving car.
Instead of disagreeing and trying to dispute it, I just wanted my car fixed so I got an appointment with a collision shop to estimate the damage. The collision shop estimated the damages at $2, 000, while the photos they submitted to Geico, Geico being the scammers that they are only estimated it at $1, 040. I then spoke to someone at Geico, Brittini *, who was supposed to set up a car rental for me, as my car was going to be at least 5 days to get fixed. The appointment was supposed to be set, and of course when I arrived at the collision shop no rental appointment was made.
I was also told that Geico would cover the rental, but when they FINALLY got the rental car there Geico tells me that they also will only cover 50% of the rental, leaving me stranded and now having to pay additional money out of pocket that was not budgeted for. Two months after the accident my car is still not fixed, this company is nothing but problems. Trying to get a hold of anyone at this company is damn near impossible, good luck, you are better off going with another company or not having insurance at all.
Original review: Oct. 16, 2021
Have had a driver's license for 61 years and was involved in 3 minor accidents. Geico increased my premium by over 400%. These accidents did were minor and did no damage to my care. My one year total amount would be over $9, 000. Outrageous. Great company until you have an accident. David
Carlos of Blackwood, NJ Verified Reviewer
Original review: Oct. 7, 2021
The worst insurance company I have dealt with… A GEICO-insured driver hit my brand new 2021 Honda Passport and, after almost 3 weeks, I am still getting the run around from GEICO to get my car repaired. They recognize the accident was 100% their fault and yet, the process is still stagnant. I called numerous times (always getting an automated service that took me nowhere) until I had select to "buy a new policy" to finally get a live person. I finally got a supervisor on the line who stated that if they cannot make contact with their insurer and that there is a possibility they may refuse coverage to fix my car.
They also stated that it might take several weeks for this process. The supervisor suggested filing the claim with my insurance policy even though this was 100% the other driver's fault. I advised him that the door of my car does not close properly and when it rains, my brand new 2021 Honda gets wet inside, but why would he care? He suggested taking the car indoors so it does not get wet. Oh OK, I guess I have to file for a building permit to build a structure for my car or I can go the less expensive route and to find an umbrella big enough to cover my entire car. They are leaving me no option but to file a report with the New Jersey Department of Banking and Insurance… Very frustrating in dealing with this company…

Sept. 29, 2021
On 9/22/2021 I made a payment to GEICO for my auto policy with a direct debit from my checking account in the amount of 824.00. On 9/23/2021 I received an email confirming receipt of payment however the email stated I paid with a credit card ending in 5768 not my checking account. I called customer service to ask if this was correct and the representative stated he had never seen that before and cancelled the payment without doing any research as to whether it was my payment. Turns out it is reported that way because my bank works with a third party vendor who does their bill pay and that's how transactions flow through. The following day after speaking with my bank I realized that was in fact my payment. I called Geico again. Explained they made an error and wanted to know how to get my policy credited. They said the money will be sent back to my bank and I should contact them.
I contacted my bank and they indicated they had confirmed Geico received it. After 2 hours on the phone with a rep and supervisor they send the information to their finance department. Finance called me back, left me a voice mail and said it was sent back to my bank. I called the following day. Spoke with yet another rep to verify if it was sent back and when I could expect my bank to receive it and he said Geico never received it, and that my bank has it. My bank sent them the confirmation transmission record after yet another call. I called Geico to explain what they will be getting and spoke with another rep and his supervisor. In short I still have no idea when my premium is and my policy is up for cancellation and Geico will do nothing to ensure it doesn't get cancelled, even though their rep that I first contacted caused the problem. I don't have an additional 824.00 to send them right now,
Geico customer service is acceptable for simple issues and the representatives were friendly and professional and of course apologized for any inconvenience, which is nothing more than a condescending platitude. The biggest issue is not being able to speak with the original person or solution provider. all you can do is contact the generic customer service number, have the person read the notes, which are often inaccurate and then have to explain the whole thing over and over again. This is just extremely poor treatment of a customer who has numerous policies and if they just have one. Try contacting their corporate office sometime. These people will not be able to be contacted unless you hire a PI to find a phone number. They refer you to customer service,

Della of San Diego, CA Verified Reviewer
Original review: Sept. 26, 2021
I was with GEICO for years. I had a minor fender bender that cost them just over $1, 000 and they tripled my insurance rates. Needless to say I was shocked. It was the only accident I had ever had in my 60 years of driving.
David of Fort Worth, TX Verified Reviewer
Original review: Sept. 20, 2021
I have been a Geico customer for over 7 years. Recently I made changes to my policy that required me to get off auto pay. When my payment was not automatically taken out, Geico cancelled me with little to no warning causing me to have to pay almost $500 to get my policy reinstated. This company bleeds the working man. All those years with this company and they treat me with little to no regard. Worst experience of my life. Stay away from this company.
Lars of Raleigh, NC Verified Reviewer
Original review: Sept. 17, 2021
We had to have the windshield replaced on our 2020 Acura MDX. Originally GEICO told me they would reimburse me the full cost, minus the deductible, to have the dealership replace the glass. When I submitted the invoice for reimbursement, they went back on what they originally said, and told me that they don't pay for the real Acura windshield, and instead I should have put knock-off brand glass on the car. They also wouldn't pay the full price of the dealer installation (even though they originally told me they would), and instead I should have gone to a third party installer, who isn't even certified to recalibrate the safety features.
If the camera is recalibrated by the people who Geico wanted me to have this work done by, and who aren't certified to do it, it would lower the safety level of the car and defeat the purpose of having all these safety features to begin with. Why does Geico want to make my family car less safe? Now, because they went back on what they originally said, and because they want to make my car less safe with off-brand glass and uncertified recalibration of safety features, I'm having to pay $1200 out of pocket for the windshield, instead of the $500 deductible they originally told me I'd have to pay. This is ridiculous and I will be looking elsewhere.
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8 people found this review helpful

Genny of Orlando, FL Verified Reviewer
Original review: Sept. 17, 2021
Never get a GEICO Commercial insurance for your vehicles. One of our drivers got a speeding ticket during a personal vacation in a rental car. And GEICO sent us a letter saying they were cancelling our business insurance! For 1 speeding ticket! I called and told GEICO we were having the driver take a class so the points would be off his license. And if they would reconsider afterwards, the answer was a No because they only run a license check once a year and they already had done that. Then they said I should consider one of their partners that I can get but I would have to download an app so they can monitor my drivers and their speeding habits to get insurance. Are you kidding me! You want to monitor my employee's whereabouts to give me insurance! STAY AWAY!
Jennifer of Pensacola, FL Verified Reviewer
Original review: Sept. 11, 2021
After being in a terrifying car accident where I was hit by a dump truck, GEICO doubled my monthly insurance. This accident could have killed me, my car was totaled, and this was Geico's response... to punish me by raising my rates and calling me a "high risk" to insure. Mind you, the dump truck driver that hit me was ticketed by the police for improper backing, I am in the middle of a lawsuit, I had to purchase a new car since mine was totaled, my lower back and neck were injured and I have had to take a couple of hours every day off of work due to countless doctor visits, chiropractor appointments, and physical therapy to try and get back to life as normal.
I am in pain all the time, and Geico just simply blames me and raises my rates. I couldn't be more disappointed with a company that touts itself as a company the supports the military and government employees in this country. My husband is active duty, I am a Veteran, and now I work for the Department of Veterans Affairs. I would absolutely never do business with a company like this ever again. When I called to cancel my policy with Geico, the customer service representative couldn't have cared less, didn't express any concern nor even attempt to keep my business. This company clearly does not care about its policyholders.
Eric of Lynn Haven, FL Verified Reviewer
Original review: Aug. 24, 2021
Worse than Comcast.. After declared my car total loss One Month and a half later still isn't settled. Still have my claim under the wrong name and wrong car.. Hours and hours on hold.. 61 yrs old and the first time I ever made a BBB COMPLAINT.. Have been giving six direct lines of different supposedly to help me out numbers. None I mean none never answered their phone. Didn't pay for the rental car as promised and now without a car.. Worse car insurance company ON THE PLANET.. WORSE THAN WORSE. -1000 RATING. WHAT A NIGHTMARE.

N Not Recommending geico! Review updated: Aug 21, 2021
We actually have two claims right now against geico. The first one was when a geico insured hit my wife while making an illegal left turn in a blind intersection. Because there was no visibility, and because their insured turned directly into my wife; my wife couldn't have seen them, or avoid them. To geico's credit, they did get us a rental. I also agreed to their 'settlement' on the car and they paid that. How ever many months later, my wifes medical bills are around $5, 000. geico won't pay that and started out offering to pay $100. Later they raised this offer to $1, 000. There is no way this is at all reasonable so we refused to accept that. Many months later my son was hit by another geico insured. This geico driver blew through a stop sign going at least the posted speed as he was late to a job interview. To their credit they got him a rental that evening! The adjuster contacted us and after taking my son's statement; contacted me back to say that geico would only be covering 85% as my son was at least 15% at fault. I told her that was not acceptable because of the police report, the citation given to their driver, and their driver's statement that he 'drove through the stop sign that he didn't see and hit the green car'.
On both of these wrecks, there are police reports, witnesses, statements, citations given to the geico drivers for making illegal maneuvers and causing the wrecks. We tried to negotiate all those months with geico on my wife's wreck to no avail. We were in the process of getting a lawyer when my son's wreck occurred so we went to him with both. He has been very successful in dealing with these kinds of tactics! His take on this is that they get away with this often enough and wind up saving enough by cheating people that it makes it worth while when they do have to go to court and wind up paying more than they would have if they had just paid the claim in the first place! What a crazy business practice!
Now you know why I don't have geico! I have tried several other insurance companies over the years and for the last several we have been with Liberty Mutual. I can tell you we are very pleased with them. My other son backed into a friends new car and they handled that so well that even my friend will tell you how pleased he was with how it was taken care of from start to finish. And we didn't even have to think about getting a lawyer to take care of it!
Think of it this way: If you see a company advertising all the time like geico does it should put up a red flag for you. Only reason they would need to advertise this much is to try to replace the many customers they are constantly loosing all the time! If any of you find yourself in this situation or a similar on I would recommend you ask around and find a good lawyer to talk to. A good one will know what the laws are and how it affects your case and if you should file a suit or not. This probably won't help any of you but you should call my lawyer: Jeff Hepworth in Twin Falls, ID. He is honest and will tell you the best way to handle your problems.
He got a big kick out of what I did. Both of our cars are totaled from these two different wrecks. I painted 'geico Sucks' on the windshields and placed them out front on a U.S. Highway. They do seem to attract a fair amount of attention. People will even stop to get their picture taken beside them! So at least I am getting that satisfaction out of this whole mess!

Aug 21, 2021
I was rear ended by a Geico policy holder. Geico refuses to pay the claim even though police report states the car that hit me was at fault. My insurance company paid to have my car repaired through my insurance but I am still out my $500 deductible and my insurance company is out the money they paid to fix my car.

I like the bumper sticker idea of putting a sticker on my car noting Geico does not pay for damages to your car.

Jul 31, 2021
Police said I am not guilty and other guy was guilty and his fault. Police gave ticket to him. After that also Geico only wants to pay 85% for my car damage and 15% I have to pay. If you have Geico insurance just cancell it and turn on in better insurance. GEICO Bad WITH PEOPLE.

BE AWARE OF GEICO.
It makes you in trouble...

Jan 01, 2021
I agree everything that you said about Geico and they should be sued and their company should be shut down. it is not worth having insurance like that. I have the same problem with them. they gave me a rental car and paid for my car damage $2400, but not my medical bill. I had a very hard time with them to fix my car, they were telling me the police report and citation doesn't mean a thing, but what I don't understand is that they said they will take my statement and the person in fault statement and compare it to determine whose statement made more sense and they would go based on that. I lost it when they told me that I was in fault when in fact me and the girl wrote the statement at present time and she was found in fault and was given citation ticket by the police... so I called the girl and told her about what geico said she was even pissed the fact they did that. she called them and put them in three line and told them she was in fault and that's how my car got fixed. I don't think anybody deserve this kind of treatment after getting hurt from the car accident. I would vote for geico to be removed and I hope people are aware their insurance is not worth having at all. it's a rip of and scam.

June 10, 2021
I agree with the statement that you wrote on the above. whoever replied to you about your son being in fault for 15% and the insurance has to determine that... wow that's crazy. I believe this dumb person must be working for geico. first of all nobody should have to be responsible for getting hit, that person is not psychic, or god so how in the hell is the person that got hit suppose to prevent that, they could try and still get hit.
this is ridicules. geico insurance is not professional at all, and I have the same case with them to the point they would not pay the claim... but yet they know the person that hit me is in fault. in fact they even tried to deny the police citation report just because the girl that hit my car in the highway had geico as well, but too bad, she admitted that she was in fault because I had to give her a call and let her know that geico are saying that she was not in fault. overall their cheap and doesn't take action for their fault. thank god the girl put it in three way call and told geico that she was in fault and she was confused why they were trying not to fix my car. in the end they ended up paying $2400 for my car damage... but they refused to pay for my medical claim and I am taking it to the court with my lawyer. geico should be sued big time and their company should be shut down by law. it seems as if they want to make money by advertising it over and over. they are a scam. if they can't be responsible for their customer fault, what is the point of them charging their customers monthly payment of insurance bill? smh

Geico first agreed to issue us the $1700.00 that it would take to fix most of the work needed on our 350Z, but soon sent a 2nd person who came to our home a week after. This Geico rep, then knocked down our claim to $500.00, refusing to cover much of the vandalism. We can not get our car fixed for under $2400.00 and Geico is only paying $500.00 on it..

Okay so here is my 2 cents... lol I use to work for a major insurance company in the claims dept, NOT geico, and I know a lot about the subject... I know that your insurance company should have worked with geico on your behalf. A lot of times people get taken advantage of by insurance companies, because they are not educated on the insurance world. So with that being said here are facts... the word is called
Subrogation in its most common usage refers to circumstances in which an insurance company tries to recoup expenses for a claim it paid out when another party should have been responsible for paying at least a portion of that claim. By law you insurance company can go to court and have a court decided who is right.
Here is wht to do in the future when you have an accident
1st when you have an accident call your insurance company (Thats who you pay to protect you) to let them know that you were in an accident with the other company Tell them that you want to go through them to work the claim. 2nd contact a lawyer... (The reason for this step is that when a lawyer calls the insurance company they handle your claim differently, due to they know lawyers know loop hole, and the insurance company wants to make sure they have everything lined up in case they will need to go to court. Lawyers will also gather all the information that you need to help win your case) 3rd Get your own estimates with at least 1 from a Dealership. The reason for this is Dealership will give you an accurate quote. (This is what insurance companies do) Honestly a dealership quote has more standing then joe the shade tree mechanic. If you can supply a dealership quote for your car then the insurance company will think twice before low balling a claim. Last but not least do not accept any checks (cash) if you don't agree with claim amount. Most companies have a clause that by cashing the check you are agreeing with payment amount.
As a side note some states have different policys regarding fault, Some states are "no fault States" what that means is that even if you are not at fault can be found partly responsible. These are laws set up by your state…not the insurance company
Determining fault in a car accident is generally determined by the state in which the accident occurred. State laws vary significantly, so it is important to contact an experienced lawyer to determine whether the state has a fault or no-fault based system.
Fault states: Most states have adopted a fault-based, or "tort liability," system of auto insurance. In a fault-based system, insurance companies pay according to each party's degree of fault. If you and your insurer don't see eye-to-eye on your claim, you may have to file suit for uncompensated economic damages such as lost wages and medical expenses and non-economic damages such as pain and suffering. (In this case both companies will negotiate, who was at fault, which is not always black and white. If you are found at fault you have the right if you are found any way at fault to go to your insurance company and request they fix you car as long as you have the right coverage on your policy.
No-Fault States: Because the tort (lawsuit) system has led to long and costly court battles over who was at fault and to what degree, policymakers in many states decided to change from a fault-based system to some form of a no-fault system.
Under no-fault automobile insurance laws, the good driver does not have to prove that the crash was somebody else's fault before getting his money. His insurance company picks up medical bills, rehabilitation costs and lost wages up to the amount he purchased. The tradeoff is the injured person cannot sue the other driver for pain and suffering, emotional distress and inconvenience. (If you live in a no-fault state, the no-fault portion of your auto insurance policy is usually called PIP or Personal Injury Protection.)
what this all means short and sweet is with the company I work for we go to court all the time an fight low paying insurance companies all the time. We inspect our insureds vehicle to deterime the repair cost and if the amount other insurance offers is not correct we fight to get the correct amount. Our motto is what the other company wont pay we dont play lol...

On September 17, 2021, we moved out of our home and were staying in a hotel room until our new home was ready. Jim and I were still dealing with our goods in the storage unit. We decided to drive separately to our storage unit on September 19, 2021. My husband, Jim, had the green light and proceeded heading east through the intersection of Marcom and Socrum Loop, I was right behind him. As he was passing through the intersection another car, coming from the opposite direction, made a left turn right in to him. She crashed into his vehicle and the driver side of his Mercedes Benz was damaged, no longer driveable. Both the other driver and Jim's car were towed. Jim's car was towed by Webb's Towing at the following address:
3026 E. Main St
Lakeland, FL 33801
[protected]

The police report indicated that it was the other driver's fault. Within a couple of days of the accident, the other driver's insurance, GEICO, acknowledged that the fault of the accident was 100% their insured driver.

Over a month and 1/2 has passed and GEICO has still not paid on the claim. Multiple calls to them have yielded the information that they "are still investigating, " and that "the person who decides on paying the check is out of town, " and other odd responses.

To date, we are still waiting for GEICO Insurance to pay for the destruction of Jim's 2007 Mercedes Benz. The car only had 74, 000 miles on it, was in excellent condition, and should have value. Webb's Towing has the Mercedes and they are now demanding payment for the days that the vehicle has been at their location. They threaten to put a lien on our vehicle since it is in our name. The amount they want is $1600, that amount is climbing every day. I have researched this and found out that it is not my husband who should be paying the bill, it should be paid by GEICO Insurance Company. The following is an answer I received from my question about who is responsible for paying for the towing storage.

The answer depends on who was the at-fault driver (that is, which driver caused the
accident to occur). If you caused the accident, then the towing and storage fees are
your responsibility. However, if the other driver caused the accident, they (or their insurance company) is responsible for paying for the storage fees.

Ironically, another accident occurred on October 19 with our other vehicle, a Honda Civic, 2013. That vehicle also was totaled. As a result, we are transportation challenged- we have no vehicles to drive now. The second accident occurred at 8 in the morning after my husband dropped me off at work. He was heading East on Memorial Blvd when he entered the intersection at Canal Street. There is a curve at the intersection and just as he came out of the curve the sun was blinding his view and he couldn't see, thus, causing the second accident to occur.

State Farm Insurance paid for a rental vehicle since we no longer has a vehicle to drive. Within a few days, State Farm paid the claim. GEICO Insurance has had our insurance claim since September 19, 2021 and has done nothing about the claim. Their delay has caused problems for us with regard to replacing our vehicles. Also, State Farm is only paying for 1 week of the rental car. The additional remaining days of the rental car is our responsibly. GEICO should have paid for our rental car as well since they have had over a month to send us payment. They seem to be doing nothing to advance our claim. It appears that they are hoping that we just go away.

Dates to Consider:
9/22/2021 - Geico's representative, "Mary" told Jim that Geico acknowledged that the accident was 100% their client's fault.

Several other calls in which the agent told me that they were still "Investigating"

10/11/2021 - Jim was asked the location of his car - so it had been about 3 weeks of "Investigation, time in which we were waiting on their decisions, without them even seeing the car or doing anything about towing and storage fees.

10/15/2021 - We still had no news. At this time, they asked me if I was going to pay Webb's Towing fees.

10/20/2021 - Jim was told that the person who signs the checks was out of town.

10/25/2021 - Jenny (Jenny took over the account from Mary on 10/18/2021) repeated that the person who signs the checks was out of town.

No further communication from Geico and the costs keeping rising at Webb's Storage.

Please advise us of when we may expect payment for our loss.

Signed up in August. We've had at least 50 emails telling us our ez drive app is not working. Took our phones to Geico office. They are up and working. Corporate said they've not taken our discount. Ha ha. They did. Wrote to Mister Coombs CEO of Geico. He contacted Mr. Malloy VP of Geico who then Contacted by Joy who did nothing. Emails kept coming. Then the letters telling us we lost our discount. Over and over and over. I had spoken to so many people it was unbelievably crazy. They never fixed the problem. It's now the middle of October. We've totally lost our discount. By the way we are being graded as excellent with the APP that's WORKING! I stayed up late last night looking for insurance which I found. Filed a serious complaint with Ohio Dept of insurance. Posting on Facebook and Instagram. DONT USE THIS COMPANY!