General Motors
Reviews and Complaints

I bought my 2016 Chevy Silverado on 4-15-16 and made Parker Chevrolet in Champlain, N.Y. aware of the passive exhaust valve on 7-15-19. It was temporarily fixed and I'm still having the problem to this day. This vehicle was under the bumper to bumper warranty (3yr/36, 000) and should have been covered. They are trying to charge me $764.64 to fix this problem. I wonder why GM wouldn't fix this problem instead of letting their customers have to pay a huge bill. I would like some help with this problem. I did choose Chevy because I thought they would be better than the other car brands but now I'm wondering. I would appreciate any help I can get with this.

On or about May 16, 2019, I took my 2014 Chev Cruze to Ourisman Chevrolet to see why my check engine light was on. They informed me that I need a catalystic convertor. They ordered it and about five days later the part came in. The catalystic converter was put on and I was told that I could come and pick my car up. The charge was a little over $1800. On my way home from the dealership, the check engine light came back on. I called my service guy, Roland Anthony and told him that the light came on immediately after I pickup my car. He told me to bring it by. Several days later, I took my car back to Ourisman. After about 5 or 6 days of not hearing from Mr. Anthony, I called and asked about my vehicle. I was told that they could not determine what the problem was. The next week, I went to the dealership to see what was the problem. They had not found out what the problem was. I ask to speak to the GM and was told that he was not in, but they would have him call me. A day or two later a gentleman called and stated that he would have the problem solved as soon as possible. Two days later he called me back and stated that they had found the problem. He stated that I needed an oxygen sensor, and that they would install it feel of charge to me. Finally after about 10 days, I was told that I could pickup my vehicle, that it was ready to go. I went to the dealership to pickup the vehicle. As soon as I started my vehicle to leave, the check engine light came on. I immediately went back into the dealership and complained. After speaking to Mr. Anthony, he had me speak to a heavy set gentleman who in charge. I was told that there was not a service manager. This gentleman told me, beause there were two catalystic converters, one now new and one old, I should drive my vehicle for several weeks and the check engine light would go off. I drove my car for the two weeks and the light didn't go off. I called Mr. Anthony and told him and he said, that I should drive it a little longer and drive a lot on much shorter trips, other that straight to work. That I need to do a lot of stop and go exceleration. I drove another week and noticed that when the engine got hot, that a message to "service the traction control" light would come on. He ask me to bring the vehicle in when the light is on. Afterwards, I then noticed that when this light and message came on, the car would lose power. I also began to noticed that when I lost power, I would use an excessive amount of gas. I took my vehicle back in, it's now June. I was again told that I needed the catalytic replaced again. That the oxygen sensor that they put in was faulty and had cause damage to the converter. The only problem was that the converter was on national back order. It took about two months for the converter to come in. My vehicle was using gas at an alarming rate. They told me that I didn't have to worry about my the vehicle catching fire. I usually use 1/2 tank gas a week going back and forth to work. I was now using two tanks a weeks. On August 24th, I took my vehicle back in, spoke to Mr. Anthony again and also the new service manager, Mr. Kelly and was told someone would look at my car immediately, but would probably not be able to do anything until that Monday, the 26th. I rented a car, because I was told there was no loaner cars available. On August 27th, I went by the dealership to check on my vehicle only to find out that they hadn't looked at it yet, No loaner car available. On August 29, I called Mr. Anthony to find out what they had found, only to find out that my vehicle had not been looked at yet. He went to find the mechanic, but could not find him, and also stated that there was nothing written on the vehicle service sheet. Indicating to him that the vehicle has not been checked.

I have been a loyal customer for more than five years. I have never been treated like this. This is unacceptable. Do I need a lawyer in order to get service?

Tomorrow, I must take this car back to enterprise and I will stop by Ourisman and take my vehicle from that dealership and take it somewhere else. You will hear from me again.

Otha L Smith
[protected]
[protected]@hotmail.com

I am very disappointed about GMs responses to a CRONIC AC compressor catastrophic failure on late model 2014 - 2017 GM light duty trucks and SUVs.
On 8/28 I found myself stranded on the road side when my 2015 1500 Denali, with 60K miles, abruptly stopped moving. After several attempts to jump the truck it was towed to the local AAA service center. This is the first time in 45 years I have had to have my vehicle towed for mechanical issues. The problem was diagnosed as a catastrophic failure of the compressor causing it to lock up and prevent the truck from starting with the AC on or running. The AAA service center suggested I contact my dealer because OEM compressors are only available at the dealer. There are NO aftermarket parts available because they are too new. I have also done some research on this issue and noticed several law suits out there regarding these compressor failures. The local dealer said if there is a safety issue GM would be all over that, a mechanical issue like this would take 1 million complaints before they might review it. As a consumer, I chose to buy a GMC Denali, the most expensive of the big 3 light duty truck manufacture's trucks. I would have hoped that this would come with some support from GM but you are choosing to ignore the issue. I would think, at a minumum, GM would charge the at-cost price of these catastrophic compressor failures that leave drivers stranded, especially without the knowledge that their truck can quit running because the AC system failed. As someone who is handy with working on engines, and a retired engineer, would never have thought this was an AC compressor issue. I have been a loyal GM buyer for years and am very discouraged by the lack of customer service I am receiving regarding this issue.

Take Notice on how this Sites Complaints 1130 now, continue to rise and the RESOLVED ISSUES have been at " 3 " yes " 3 " for a very long long time .
They even had to give themselves a 1 STAR RATING !
Seems GM really doesn't care ! Maybe that's why they have to offer 20 % off their Vehicles to draw in NEW Suckers, I mean Customers .
Maybe if GM would invest that 20 % off they are offering off their vehicles, put it into the Quality of the vehicles they are building, PEOPLE WOULD BE MUCH HAPPIER WITH THEIR VEHICLES AND PURCHASE !
While GM does offer Eye Candy Vehicle loaded with allot of stuff that breaks down, not sure American's are all that enthused to have a Expensive LAWN / DRIVEWAY ORNAMENT

I bought this vehicle to tow behind my motor home. Did not know at the time that it has a locking steering column. The only way I have found for getting around this is to unhook the battery. That is a pain in the a since it's a hassle to do and also screws up the electronic accessories. I have been to two dealers about disabling the steering wheel lock but both says it can't be done. I can't believe that there isn't a fix for this. Any help would be greatly appreciated.
Thank you. Ron Hutcherson

GM has a pay back program for fuse panel/relay controlling the fuel pump. The one for my vehicle stop working and displayed extreme burning. This was not subject to a recall at the time. I bought a fuse panel that contained all the fuses and relays from GM for $714.55. I have a strong electrical back ground and replaced the part myself. The car would then start and run properly after part replacement. At later date I received a notice about the program to cover the cost for this problem. I submitted documentation. It was denied since the documentation was a credit card receipt for the amount I spent at the dealer for the part and not a description of the part. The dealer cannot supply this information since there records do not go back that far. Since GM does not require the dealer to keep records for this time period why should the customer be required to keep such details. I am not asking for the cost of my labor. GM should pay me the amount. They have a program no one would be able to comply with including there dealers.

Email I sent service shop after several phone calls and no one has returned my call.

I had my car in today for scheduled maintenance which cost me $280. There was also to warranty work completed. A few hours now after I have been home there is noticeable oil leaking all over my driveway from my car. I have called over 2 hours ago to see if I can get this resolved tonight. Naomi the phone receptionist sent me to two different service reps, who immediately went to voice mail, in which I was not able to leave messages because mail boxes were full. I then phone Naomi back for a third time who finally took my number for the service manager to call me back. Over waiting another hour for this return call I phoned Naomi back who then informed me that they are a high volume dealership so that is why no one can get back with you right away. I was a scheduled paying customer this morning. This is a huge issue to me although it may not be to your service shop. This is the second time I have had poor quality workmanship immediately after leaving from having work done at your shop. The last time I had an issue the car did not even make it home. This is unacceptable! We have all our scheduled maintenance performed in you shop and have followed the warranty recommendation. We have bought two vehicles from your dealership and were soon looking to buy another. This is impacting my life and my schedule. I realize your services shop manager is busy however, she should know that the service in this shop is lacking to say the least. I should not have to spend 2 hours for maintenance work, have major problems from it within just a few hours late, and not be able to speak with someone to get my issue resolved. People get there service completed on days they are available as we have commitments in our lives too. What do I have to do to get resolution in this? I will be contacting GM on the issues I have had with your dealership's service department.

Hello, I purchased a vehicle a year back from Serpentini Chevrolet in Strongsville, ohio. It was a 2012 Chevy Equinox. I had taken the vehicle back to the dealer ship a day or so later because it was acting like it was going to stahl whenever I am at a light. The service department told me there was nothing wrong and to just keep driving it, the service guy told me he had one and it does same thing, should be no problem. Well, come winter my engine seal broke and I had to pay 2000 or so to fix it. They said it was due to cold but I don't think so. I think it's from this issue. I still have warranty until 100000 i am at 95000. The car had quit jerking for a little bit after they fixed that seal and now it's doing it again. I think it is something more and have a feeling I am going to get screwed so i am afraid to take it and spend a hundred dollars for them to check it. I have been lied to too much by these service departments with chevy and I dont know how to deal with this. I need help and seems like no one is hearing me. I think this is a problem with these equinoxes from what I have read on consumer websites of complaints. Please contact me

We had been a very happy owner of 4 previous Cadillac's but this 5th one is not one of them. I cannot believe that with all the modern technology that this vehicle cannot wireless charge my I Phone 8. It is so hard to believe that you can only wireless charge an Android on this charging dock. One would think there should have been some kind of an upgrade after all the money you pay for this vehicle. Also, have a problem with the upshifting and downshifting, which is very noticeable, is not smooth as the other Cadillac's I have owned. The next disappoint is the Air Conditioner. It is supposed to have dual control but if I have mine set on a higher temp than the passenger then the passenger gets my temp. I cannot use the auto setting because of this. I expected much more from Cadillac. It seems that each year there would be improvements but it seems you have lost ground.
Thank you for listening to my areas of concern.

James & Angela Gordon
434 Quail Run Road
Versailles, KY 40383
[protected]
[protected]@aol.com

I have leased this car for a year and a half and have had nothing but problems with it. The brakes have been an issue since I've had it. The brake pads have been replaced twice and they still squeak incessantly. The transmission control has been replaced twice and they told me I need new tires after only 10K miles. The park assist has been intermittently working and GMC will do nothing to solve these problems. They won't take the car back and they won't pay to replace the tires or the brakes again because guess what, the warranty is up! I will never lease another GMC or use Cappellino Buick! The customer service has been horrible and this car is a lemon!

My problem is with my brake lights. they come on whenever they want to and this effects cruise control, traction and ABS. No mechanic can tell me why this happens. Sometimes flashing my bright lights works on getting them off, sometimes slamming on brakes works, sometimes turning car off and restarting works, sometimes they go off on their own and sometimes they don't go off at all. I have had this problem since I bought the car 5 years ago. Had a switch of some sort under the brake pedal replaced about 4 times and still have the problem. One website said that there needs to be some kind of ground on the system some where. I don't understand the technical part of it, but was mentioned that GM knows about the issue but refuses to put it on a recall list or even try to find a way to fix it. My understanding is that this effects a few other models of GM products. Please find the fix on this and put it on the recall list for our models !

This dealership has been in turmoil for most of this summer. Rumors of accusations towards GM Tom by his Mother led her to letting him go and putting brother Tim in charge. That lasted about three weeks and he closed down operations Friday, Aug 18.due to rumor that salesmen all quit. All this seems unorthodox and not something Chevrolet would or should be a party. Have bought trucks and a car from Seidle's since 1995 due to location, service dept., and excellent body shop. Hope this can be resolved and somehow Tom Seidle re-instated to General Manager. Thanks. All this is not gospel facts, but makes us all who care wonder.

I own a 2016 Yukon SLT with 10, 437 miles on it. Still under bumper to bumper warranty. Passenger side brake light went out, told by dealer not covered under warranty but they would fix for $800.00. You can't change just the brake light you have to replace the whole unit. No brake light should fail this quick, after some researching found out this is an issue with the Yukon and GMC knows this. Bad business folks. Replaced it myself at a cost of $450.00. Took less then 5 minutes and the dealer wanted $350. 00 for labor cost seriously 😳

I helped my daughter purchase a new 2019 Chevy Colorado with a V6 8-speed, her first ever new car starting her career with Florida Fish and Wildlife which requires her to use her truck for work. She was all smiles and I felt good in that she had a reliable car. She has just over 20, 000 miles on it and calls me to indicate something is wrong with it ... a shudder issue. She brought it to the dealer who did a flush and change of transmission fluid and she indicates it is running fine now. However, I research the issue more and find this is a well known issue that many owners have been dealing with for at least a few years now. It's our first Chevy ever and I am starting to regret the purchase bigtime. I feel duped, betrayed, and severly letdown by an American company I hoped to support. Why is the issue still occurring? What is the latest update to this issue and yes I have the same concern of many that Chevy will just push this along until out of warranty then hit me for a replacement. I have found the below link that coincides with the dealers description of what he did but I can not confirm correct fluid was used and I can not confirm there was no damage to converter unit that will resurface later. Is there any backing from GM, since it came from factory with an issue made under your watch, to provide any kind of assurance like maybe a 100, 000 mile extended warranty of at least the TC and transmission. The trans and torque converter of a truck should be build strong but this model truck is failing customers right out the gate in most instances. That is not worth bragging about. I'd be embarrassed to part of GM, to be an Engineer with GM, or part of any organizaton that lacks any moral compass to do the right thing in an instance like this. Next time, and at this rate there will certainly be a next time, I will be one to vote to allow GM to die from it's lack of commitment to build a product America can be proud of. My only Chevy for certain. Good luck Chumps.

https://gm-techlink.com/?p=11127

My name is Ana Aquian and we own a hummer H3 2006, we have taking it to many mechanics for repairs if is not this is another. However, this last check up they told us it was the engine and it could be manufactured issue. And of course the warranty is expired. As I am reading there are many complaints in this vehicle. I don't want to file yet a complaint to bar or seek legal action through the lemon law. Therefore, I want to know what can you do about this problem.I try to fix it but still the same.

Please respond as soon as possible, because I need my vehicle.

Thank you

I purchased this Truck in November 2015 from Scoggin Dickie motors during this time i have a the same problem 4 times .It is apparent that Scoggin Dickie can not repair this problem because they have tried The problem is that the bed of the truck has a noise like it can separate at anytime you can check with scoggin dickie parts dept on what they found my silverado vin#1gcrcrec4gz115292 do not have 36000 miles at this time .This was a very expensive vechicle for it to have this problem The differential is what appears to be what the problem with this vechile . I am very disappoint with this at this time What can you do for me I still have at least 4 years left on thi s Truck. First of all I have been buying Chevrolet Pick-up since 1988 and love the products This is the first time I have been disappointed with chevys It is apparent that the dealership can not fit this problem what can you do for Me .I would like an answr asap Please
Larry Moore [protected]

We have a 2013 Encore with 60, 000 miles on it and the catalytic converter went bad. Took it in to local dealership, and they could not get a part because of back order. They then put in an "after market" converter, that failed 3 days later. So now our car sits at the dealership waiting for a part that NO ONE knows when they will get one. 2 months so far. TOTALLY UNACCEPTABLE. How can GM manufacturer cars and not be able to get replacement parts. Every car you make need a converter. So I need an answer AS TO WHEN WE CAN EXPECT TO GET OUR CAR REPAIRED. It is sitting on their lot rotting in the hot sun, we always garage our vehicles. Just got a notice from onstar that 2 tires are low in air, in the 20's, so my tires are going to go bad if they are not filled. I need help with this matter.

Thank you,
Susan Cramer
[protected]

I bought a used 2017 Silverado LT last year . It had 21, 000 miles on it when I bought it. This summer, the AC went out. I researched it and saw that there were many problems with the condenser. I brought it to the local chevy dealer and because I am over the mileage, they would have to charge me $1, 500 to replace the bad one. This vehicle is 2 years old and has no AC, which has been a problem with quite a few 2017's I've learned. This is the 4th Chevy that I've owned. I am looking for some help from GM. It's ridiculous that you spend 40, 000 and the AC condenser goes out on something this new. Please let me know if GM is willing to help out with this. Driving in a newer vehicle when temps are in the 90's and 100's is out of the ordinary. Thank you for your time.

I understand now that there is a campaign about the transmission in my 2011 Chevy Impala now that my transmission blew at only 82, 000 miles. I am a longtime GM customer, as is my entire family, and being from Michigan origianlly, I am used to a certain level of customer care. Here in Florida, I did not have such a stellar experience. Normally, when I take a car in, and they have it for an extended time, they offer a rental car, then return the car at least in the condition I took it in, but usually washed and generally presentable. This was not the case. My transmission went out unexpectedly, and when I called Bill Buck Chevy in Venice, FL and asked how much a new transmission would be, they said $2200, plus $800 labor, for a total of $3000. When I got there, I mentioned perhaps I could just get a new car, and suddenly, the repair price jumped to $4000 when I said that, which was annoying, but I looked at new cars. I saw a brand new Malibu for $17800, and the salesman mentioned he would give $4000 on my car as a trade in - without the transmission even being fixed, which I thought sounded very generous. However, when he ran the numbers, he came back and said with the trade in credit, I would only have to finance $17900. Now, why would I finance more than they originally asked for the car, and where's that $4k credit for a trade in? Needless to say, I felt this was a bait and switch. Not being proud, I found a used car for $15900. They said make an offer, so I did research, talked to my friends at a dealership in MI, and came up with a price. After talking with the sales guy in Venice, we agreed on a trade in credit of $4000, plus $4000 down, and financing $9000. However, after I wasted another entire day at the dealership, when the papers came to sign, they said they'd only give me $500 for my car now, and that I'd only have to finance $14000 with my $4000 down and the $500 trade in, which sounds like yet another bait and switch. I told them to just fix my car, and yesterday, when I talked to the service department, I asked how much money total I need, including taxes, which was about $3500. When I got there today, it turned out to be $3840, which is more than I was told. I paid it, not happy, but whatever, and went out to my car, only to find it trashed. They literally took everything out of my center, as in the arm rest and the space in front of the shifter, and threw it on the floor. I noticed things missing from the car, including the rubber liner from the center in front of the shifter. They tried to blame it on the tow truck driver, but I was there and knew it was not him. Besides, what tow truck driver would want a rubber liner really? I noticed there was dirt and scratches on the passenger window area, and even the floor mats were pulled up and not even put back in place. This is definitely not the level of care I expected, especially for the money. They had my car two weeks, never gave me a rental to drive, didn't wash my car, didn't even bother to put it back to how it was when I brought it into the dealership. Explain why their standard of care is sub par, why I was continuously given bait and switch prices from both sales and service. This is not acceptable. What's even less unacceptable is that I found out there are known issues with this transmission, and I'm still being charged this high rate when there's a campaign about this transmission. I'm not happy. It definitely makes me never want to drive a Chevy again. How can someone convince me otherwise? I think some sort of refund or adjustment is in order. They had my car more than two weeks, only to return it to me looking trashed with items missing out of it? I specifically took it to a Chevy dealer instead of the independent garage that had quoted me $2500 to fix it, expecting to get dealer care. The results are something I would expect from a hack garage, not a Chevy dealership. Make this situation better. I just picked up my car today, 8/14/19, and am not happy.

Sincerely,

Marisa Williams

13542 Driscoll Ave, Port Charlotte, FL 33953

[protected]