General Motors review: Lack of availability of parts for my 2025 Chevrolet Trax.

I paid extra for the wireless Android system on my car so I would not be tempted to text while driving and stay hands free as 3,522 people were killed in 2021 by distracted driving.

The wireless Android has not worked since I purchased the vehicle on 8/29/2023.

The local dealership has identified the radio as the reason and has one on order. The part has been on order since mid-October and there is no expected delivery date.

I tried contacting the Chevrolet Resolution Center directly and never received a response. I then contacted the BBB and after the BBB contacted Chevrolet received a response from the Chevrolet Resolution Center. The representative could not provide an expected delivery date and promised to check with the local dealership and keep me updated. I then contacted my state's Attorney General's Office and then sent in a complaint to Chevrolet. A Chevrolet representative contacted me but could not provide any helpful information. That representative informed me the radio was not made by Chevrolet and that Chevrolet has no control over that vendor and had no way to track the order. The rep also stated she would check with the local vendor and provide regular updates as well as give me some Chevrolet award points as an apology.

Chevrolet is not taking care of issues with their vehicles. The Trax forum has many entries from owners with similar issues. Given the regularity of ads I see on television and billboards concerning the dangers of distracted driving and the hands-free laws in effect, I feel passive connections such as wireless Android connections are an enhancement to driving safely. Chevrolet is trying to shift the responsibility to the local dealership even though the local dealership has done everything they have done to order the part and are following Chevrolet's procedures. Chevrolet is not fixing their issues and needs motivation from a higher authority.