General Motors review: Night vision camera calibration

I own a 2020 Cadillac XT6 with the Night Vision camera system. At some point, the camera was broken so it was replaced under warranty. There is a special tool required to re-calibrate the camera, yet no GM/Cadillac dealers in the Entire state of Colorado have the tool in order to perform the required re-calibration. My local Cadillac dealer (Wilcoxson in Pueblo, Colorado) ordered a "rental" tool, and it was supposed to arrive on April 17th, 2024. I checked with the dealership to ensure this was still happening so I could still plan accordingly, but I was informed by the service manager that the rental tool had not been returned, and a new company was providing them for rent. There are no longer any tools available for rent, and none available for purchase either apparently; either that, or they are too expensive (approximately $5,000 from what I'm told) for dealerships to purchase for only a few re-calibrations. I've been without the Night Vision camera for 6 months now, and it's VERY annoying to drive at night, as an error message constantly pops up saying Service Night Vision System. You have to clear the message every single time in order to see the Driver Information Center display, and apparently there's no way to simply pull the fuse in order to stop receiving the message! This is HIGHLY inconvenient and possibly dangerous because I have to constantly clear out messages (while driving at night) in order to see the information on the Driver Information Center. My next email will be to the NHTSA, along with a formal request for investigation into this issue that GM/Cadillac doesn't seem to care about. I have spent nearly $1,000,000 on GM vehicles over the past 20 years, and this is unacceptable customer service, especially for GM's Marquee Luxury brand! Maybe my next million dollars spent on automobiles will be more appreciated by BMW, Mercedes-Benz, or Porsche. As you can see in the attached video and photo, it happens frequently (twice in the less than 4 second video, and then in the photo, you can see it happened again as indicated by the later time in the photo than in the video).

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