Georgia Power
Reviews and Complaints

We would like the CEO's and Management at Georgia Power to make every effort to treat "all" of their customers in a fair manner. When monies are due for payment of services, GA Power does not hesitate to disconnect your service for lack of payment. Therefore, a good business practice would be to upgrade old sub stations such as Bethsaida and Old National to guarantee and ensure those customers get the service you DEMAND they pay for. For a period of 5 years citizens have endured black-outs in the cold of winter/ heat of summer, and now in severe weather. It is unacceptable for the elderly, disabled, and hardworking citizens to be denied a timely restoral and repair in any area. But, in this community it occurs and the claim is factual. The Citizens are requesting upgrades and expansion immediately of the antiquated sub station. We deserve consistent and quality service. We refuse to be overlooked any more.
cc: Governor's Office of Consumer Affairs
Better Business Bureau
Mayor of South Fulton

During the aftermath of hurricane Irma I've been watching the website closely for updates on the outages, especially my home. Much to my surprise, today (9/12) the website is taken down for maintenance during regular business hours. To make matters worse the local offices are closed making it next to impossible for updates. Shabby! I'm not asking for a miracle but perhaps considering website maintenance during off peak hours would be better.

Every time there's a power shortage this neighborhood over here a small black neighborhood in the Peters residence Clark Drive and Dale you never turn all lights and Power on to the last thing I'm loving complaint I'm going to take it to the Muse unless I power is turned on within 2 hours I think we've been without power long enough everybody's around us has power

Hello My name is Deborah M Bergquist and I am not a happy Camper, Ga Power is taking advantage over me and are not willing to work with me I am on Disability and I can not pay Nothing until I get Money from SSDI each month. I am angry with them because they keep saying I have to pay over 100 a Month and I can not pay that Much a Month I have been on the Flat Rate for a Year and they have taken me off when I did not tell them I wanted it off of my Bill right now my Bill is 144 and I do not owe that Much I live in a Old Apatment in Lake Park and I have told them and told then they need to check the Meter, because I don't owe that much there is know way I old that much. they are making those of us that are on Disability to pay more then we can I am not the only person that is having this problem. I am not a happy Camper because they are doing me wrong they need to stop taking advantage over folks that are disabled like me am not going to call them because they make me cry. tired of dealing with them Michelle

I had a previous bill years back at a certain address and it's not showing up in the system. The lady told me that there was only one address listed on the account when I know for a fact that I had service at the other address. I have someone trying to repay me for that service that was in my name but can't because it was for some reason not in the system.

I turned in 2 Nest thermostats to agent Mrs Jones at the Forrest Park office for a refund. The thermostats were sent to Julie at Georgia Power Market Place. I contacted Julie several times about my thermostats and she said she would give me a call by this Wednesday ( yesterday). I left messages for Julie to call me on Wednesday, Thursday and today but still haven't received a call back nor a refund or my thermostats back. I desperately need assistance in this matter.

Thanks in advance
Bennie Lewis

I'll just get straight to it. Georgia power is price gouging in the worst way. I have barely moved my thermostat setting from the cooler months till now, the hotter months. My bill keeps going up. Every month for 3 months it has steadily increased. And everytime I call to speak to someone about it, I'm always told the same lame excuse. Keep your thermostat on 78. Really? This is ridiculous.

On 7/27/17 I called GP about men's that was working in my yard. These people was contractors for GP. They stuck into the ground yellow and red flags.They also dug a hole in the ground, erupting my grass. After the work was done they didnot remove the flags.
The hole that they dug, they covered it up with the dirt. They spreaded straw on top of it.The contractors not anyone came back to water this hole
Their was grass there, before the digging. Their is no grass growing there.

A technician came by from GP to see my complaint.(I am sorry, I didnot get his name or badge number. He removed the yellow and red flags.
I showed him the spot that was dug up, with the straw spreaded over it. He admitted their was no grass. He said he would put this in his comments on the computer. He left me with assurance he would do this.
I called GP today 8/2/17 to get the results of my complaints, the customer service rep. Cilandtre said she didnot see the tech comments. She didnot see no
notation he had been to my house.
I asked Cilandtre to let me speak to a supervisor, she said a supervisor from the cable will contact me.
I am disappointed, sad, not trusting
GP., because of this. What happened to integrity, honesty, and dependancy?
I will wait for someone to call me.

This is my complaint.
Debbie Erutere
5152 Galbraith Circle
Stone Mountain, Ga.
30088
Acct : [protected]
Cell [protected]
Home [protected]

I have a power bill for $600.00 dollars for one months service. I called and spoke with a representative on 7/27/17 and was informed that the bill was correct and that there was nothing that could be done about it. I expressed to her that the bill was extremely high and out of the normal. I was advised that I should adjust my thermostat to 78 which I already have. The representative than requested that I adjust the thermostat to 80. I expressed that we had a ac repair person come out and take a look at the unit and discovered that there were 2 bullet holes in the unit and the electrical panel which caused the ac to loose power. The representative was very rude and expressed that there was nothing that can be done. I asked could they send someone out and she expressed that Georgia Power does not send anyone out. I expressed to her that the information was incorrect and to send someone out. She than stated that they have representatives that can come out and advised me on how to reserve energy and nothing further.

On July 4, 2017 I was in a Domestic Case with my husband where I had to go get stitches in my arm and I had a black eye. I had reside in January 3, 2017 to take care of my husband. My husband SSI check is the only income we had. My husband moved out of my home June 1, 2017 . I had to get a TPO against him because of the assault against me. I have been calling because I have 2 kids in my home and I had to go through safe home to get protection against my husband. I am asking y'all to work with me and because I don't have any income coming in and I have appointment tomorrow with Project Share for them to help and I have a $100 pledge letter from St.James but y'all wasn't able to accept it because I have to pay the $202.00 before they will send the check. I'm asking if y'all can use my deposit towards my bill to help me out . Thank you Sharon Gant-Wadley

7/23/2017

Dear Georgia Power Leadership Team,

We are asking for your assistance in resolving a problem that we have been dealing with for over 5 years in the backyard of our home at 512 East Gwinnett Street. We simply want a pole removed from our property. We have been asking this for a long time. Actually, we asked this before the house next door at 507 Hall Lane was built. When we purchased the property in 2004 we had a representative of Georgia Power visit our property and we were assured that the pole could be removed at any time we requested. We have been told on a number of occasions that this can and will happen, but has never happened.

A lot of construction has happened in our area. After a townhouse was constructed on our west property boundary, we came home to find power lines on the pole installed without our permission. We requested that the pole be removed, a contractor showed up, and removed only the security light. We believe an easement was signed with and possibly payment made to the first owner of the yellow house at 507 Hall Lane, but the pole was never removed from our yard and put on his property. Fast forward several years, there are new neighbors in the yellow house who have become friends. The corner lot has been completely built on and we still have a pole in our yard.

The most recent exchange we have had with GA Power seemed the most optimistic. A nice helpful man named John Johnson stepped in to help us. There were engineer visits and pictures taken. The pole seemed set to be moved soon. We brought up concern about the 100+ year old pecan tree that is shared by two neighbors and us. I was told that we would all need to sign something excusing Georgia Power from any liability that may occur from any short or long term damage done to the tree.

We have no intention of coordinating or signing of such a document. We are not arborists and will not personally sign such a document.
We are really just asking GA Power to take care of this once and for all. It has dragged on for years. We think there is a solution that is not complicated that can produce resolution quickly.

We have a plan for our backyard and that pole is not part of the plan. We hope to proceed with our backyard improvements within the next month or two. We even ignorantly paid for the light on the pole for a number of years. We have been very patient. We humbly ask for your help. Please solve this for us. We are sure there are plenty of notes associated with this issue.

Thank you and we look forward to hearing from a problem solver in the very near future.

Best,
Jason and Jenny House
512 East Gwinnett Street
Savannah GA 31401
[protected]
[protected]

On 27 June I made a request online to establish new power to the address to which I was moving to, on 30 June. When I moved the power was on. So for twenty plus days now I have gone about my business thinking that I had electrical service established at my new address. Yesterday, 20 July I received a post card in the mail indicating that I did not have established service and if I did not resolve the issue power would be disconnected, no date or time line given. Today, 21 July I am at work. Before I was able to make my way to GaPower to discuss the issue with them, my daughter called me from home to say that the power had been shut off. I immediately got on a chat conversation with GA Power, because again, I am at work. I was told that I need to pay a deposit and submit documentation before power can be restored on MONDAY, 24 July. I suggested that I can go to the local office and pay the deposit and submit paperwork so that my power can be restored today. I was informed that restoring the power would require a bucket truck and they do not work on the weekends. Ga Power thinks that it is acceptable to leave myself and my daughter without power for three days during July and 90 plus degree weather, not to mention turning off my refrigerator for three whole days to allow my food to spoil. My daughter and I have no family here and therefore no place to go until MONDAY. This is unacceptable, especially in light of the fact that I applied to establish power on the 27th of June and I was not notified until the 20th of July that there is a problem. Ga Power is not customer friendly and this is inhumane treatment. I regret that I had to leave Excelsior Electric Company when I moved closer into town.

This is Straight BS I have paid my bill fairly each and every month with this Company. They made me pay Deposit when I first had services with them stating that I was a new customer and need to have $150 because of some last customer issue that they who is here to help Fix income Disabled people that can not even live to care for there self this is a Rip OFF that we have to go Thur just to live these last day in our own Home needed legal help to fight this Problem I have already paid this Company a Deposit for have Good Damn Credit ...WHY?

I spent $1000. on 15 pear trees that were planted on my own property. GA power cut down all of my trees, and workers were directed to poison the roots . I was told that the trees were not on the list of acceptable plants that could be planted near power lines. My family needs reimbursement for the trees that were destroyed. for I need a contact number for a full explanation of this matter. My contact information is [protected].

I called the new service line today, received instructions to email my lease, ID card and SS card to get new service. I explained my lease provides 3 days to transfer service and that I have a child with medical requirements. The representative told me he could not tell me when service would be transferred but that it can take up to 3 days. He said there was nothing else he could do to expedite. I followed instructions and e-mailed emailed the docs. Next, I called customer service again to confirm receipt of the docs to ensure no errors has occurred in communication to prevent delays. I was told that I would receive confirmation in 1 business day if I followed instructions correctly. I explained my situation again and he said there was no way for him to know if revenue received the information and I would just have to wait. So I don't know if we will have power or not. This is a horrible way to treat your customers, especially new customers. Both representatives were rude, inconsiderate and lacking compassion.

Today i went to my local office in Athens to have my service connected. I was told to pay a $150 deposit. Ok no problem. I explained that i needed my power turned on asap because i have a child with severe medical issues using electric machines. I was told they could not turn my power on for 24 hours. I asked to speak with the supervisor. The supervisor came to the window and interrogated me. She asked me "What machines is your child on? How long has she been sick?" Questions i thought were private and inappropriate to ask. Then she began reading my lease to me and in a manner as if i am an idiot. My feelings have been truly hurt. I was treated like i am a liar. At the end of her interrogation she finish by telling me "Your service can not be connected for 24 hours." So what was the purpose of her questioning me and making me feel like my privacy was violated if she was still just refusing to help? I am strongly thinking about consulting with an attorney.

My complaint involves a community/public related matter not my residence. The exterior lights of Benjamin E. Mays High School located at 3450 Benjamin E. Mays Drive Southwest Atlanta have been out for almost a month and during that period of time senior citizens directly impacted have been calling and pleading with Georgia Power to please fix the lights. Until this week, each time we called we were told that they were putting in a new work order?! This, despite the fact that we have been calling for weeks. This week we were told it is a transformer but they do not know how long it will take to fix. We have not been able to convince Georgia Power or the school administration that this campus serves a vital community need and one that is not being addressed in any other way. We, the impacted senior citizens, range in ages from 60 to mid-eighties and suffer from everything from high blood pressure to leukemia. We drive to the campus to walk and get exercise early in the morning before traffic gets too busy. Despite the pitch-black darkness we have continued to walk in groups in an effort to get exercise and promote our health; however, it is extremely distressing and mightily disconcerting that we can get no one at Georgia Power who is in a position of authority to listen to us and care enough to help us by making repair of this problem a priority. This is a serious matter involving safety in the community and our good health! Also, summer school activities are ongoing at this school. Thank you.

Second home had a late invoice and power shut off. (Truly my mistake). I called and paid the bill. When I returned the call the customer rep told me I made 2 payments and I asked to have one credited back. She said ok. Today I get a late notice and a $300 bill from GA power. So naturally I called. They charged me $150 deposit because I was late for the first time in 2 years (company policy) ticks me off but I didn't really get upset until I found out GA power charged me a "return payment fee" of $30 for them returning the duplicate payment. Absurd is the only word I can use to describe this. When I called the rep treated me as though I was someone who routinely didn't pay bills and had insufficient funds in the account. I hate this company. Truly do. And they have a monopoly on my area so I cannot even switch. Foul business. It doesn't cost GA power $30 to return a duplicate payment. Anyone can see that's either an oversight or a duplicate.

First let me say, that the people answering the phones were both extremely polite and treated me well. I would not want to be in there position considering the policies they are forced to enforce.

I received a letter in the mail stating was I was being charged $30 for a failed payment due to an incorrect account number. After talking to 2 people we realized that the banking account number that the payment was attempted on was missing the last 5 digits of my account which I had entered online. I was setting up a $10 payment on a new checking account and I wanted to verify it worked before I made a full payment on a bill. I don't know if this issue was something I entered incorrectly or if it was an issue on Georgia Power's side, but I was told that Georgia Power had credited too many accounts and they no longer could waive the $30 fee. Apparently GA Power is losing money since they have to send out mailers to people to notify them of a failed payment so they no longer make an exception unless it is identified as a Georgia Power or bank issue. So the .50 mailer costs me $30. What makes the matter even worse, I had not received my new bill and my account had a NEGATIVE balance due of $159 just 2 days earlier.

The issue could have been something as simple as me accidentally hitting the num lock key to turn it off or something on GA Power's side, but regardless of how it happened I am charged $30 with no course of action to take. I can't go to another power company, I was told the only manager of a supervisor I spoke to would do is verify it was explained to me. I can't not pay the $30 fee because I will then be charged late fees.

I feel sorry for the customer service people that have to work for a company like this. They were both very understanding and said they would not want to be charge either based on what happened but they could not do anything about it. GA Power does a great job keeping the service on and restoring it quickly when it goes out, but their business office and practices are terrible. They push the task of telling a customer "NO" to the front line and have no flexibility.

Today (5/25/17) I called to put the power bill for the place i am moving to in my name. Mrs. Watkins (only name i was given) answered the phone. From the beginning she was not terribly enthused about even answering the phone. That was not a big deal we were able to get through the normal initial process. Once we completed the initial process of getting my information, I had a few questions about the process and how i was going to get your company my verification information. Mrs. Watkins was incredibly rude with her tone giving her answers. I do not work at Georgia Power so i am not aware of all the terms and conditions on the transferring process. Mrs. Watkins seemed to be quite annoyed that i asked those basic questions. i would really hope this is not a normal instance for a company such as yourself. Customer service is customer service and should be treated as such. I did not feel that it was treated that way today and that i was more of a nuisance than a potential customer.