I have been sick and got outrageous electric bills, one month even when i wasn't in the house for a month for the amount of $530 back in July 2023, when I was out of state and my ac turned off. I complained and they sent a tech to check my meter but never got back with me, then kept charging me. My bill is $1945 and past due $1535. I have been sick had major surgeries, medical letters, told them I was victim of crime/domestic violence. But they want me to pay past due by Oct 9 and have been rude inconsiderate to me. I have two minors and I have medical conditions my doctor said that I can't have power disconnected. They still don't want to give me payment arrangement. A supervisor called me and said she can't do anything. Then she said someone from energy assistance with GA power will call me , named Brandy, but then a Tammy called me just gave me a list of agencies to call. I told her I tried all this, most out of my area can't won't help and that the LHeap program is only open January 2024. They still want met to pay the total $1535 by Oct 9 and are unreasonable!
I can't pay and won't survive a disconnection.
I talked to Tammy, she won't transfer me to her supervisor Brandy as previous superviosr Potthinger told me.
She transfered me to customer service and Jamie was really rude and made me wait 39 mins and hung up on me.
Please help. Thank you
Desired outcome: Get payment arrangement of $200 weekly , auto payments if needed starting Friday Oct 6 until total balance is paid.