Georgia Power review: Georgia Powers automated service for prepay power and the customer representatives.

On 01/08/2024 at roughly 10:30am I called to see the balance on the prepay account for 318 Ellis Point Way Brunswick , Georgia 31520. The service stated that my power had been disconnected due to a no funds remaining on the account. At that time it was negative $1.69. I was outside in the cold for the next 2 hours and 35 minutes back and forth with the Georgia Power and bill matrix automated services. Bill matrix stated I needed to speak with a rep from Georgia Power and every time I was transferred I was disconnected. Finally after 2 hours of this I was connected with a customer service rep from Georgia Power who told me she could not help me that I was going to be transferred to bill matrix. Needless to say I was very irritated at this point. She was rude and informed me that I was not listening to her. She transferred me and I was once again disconnected. I gave up at this point and waited for someone to return home from work to take me to the payment location. So while on the phone for all that time my disconnected power went from negative $1.69 to negative $11.00. Please explain how that happened. I know you have a monopoly on the power but you do not have to be so rude, and you most certainly do not need to rip off the working class people who are struggling. I would like a credit on my account for $11.00 and also a apology. I now feel like I have the flu from standing in the elements trying to give Georgia Power money. Never have I been so poorly treated and I have been around for 54 years. I am anxiously awaiting to hear from you to see what you may can come up with. I feel like I am not asking much. Thank you for your time.

Upset Customer

Mary Mott

318 Ellis Point Way Brunswick, GA 31520

[protected]@gmail.com