Menu
For Business Write a review File a complaint
CB Energy and Power Georgia Power Incorrect billing amount and closed account
Georgia Power

Georgia Power review: Incorrect billing amount and closed account

W
Author of the review
9:49 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On August 30th, 2023 we had a HUGE tree fall on our house. As a result, the power to our house had to be disconnected and a temporary power pole installed to provide limited power to the home and for the construction workers to have power for their power tools. needless to say, we were not leaving at the home due to the outage. It was quite an ordeal to get power to the temporary pole even after the GA Inspector approved the pole. It took many, many, calls and disconnected calls to Ga Power to connect the temporary power. By the way, your phone system disconnects calls after waiting in the queue 25 minutes and more and your customer service reps don't want to help.

Well, the issue now is my billing. I have lost my budget plan and have now received a final notice saying our account is closed and we owe $385.47. My budget plan is $238 which I paid in November. Ga Power must think we are moving. Between my husband and I we have made ten+ calls with disconnects and I can't help you. We are BEYOND frustrated and reps won't transfer us to a supervisor. One said we had to pay $250 to open a NEW Account (?).All we want is to get our account straightened out and back open and back on our budget plan. My account number is [protected] Largo Drive, Savannah). Please help us, call us! Call William Brantley [protected]. Well, I guess our next steps will be to file a complaint with the Georgia Power Service Commission. I really don't want to do this but will if someone from GA Power does to call us and resolve our issues.

Claimed loss: Final bill we are expected to pay $38.47, not heat and it's COLD, limited power to the house and cannot cook.

Desired outcome: Reopen our account <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>), set back to our budget plan of $238 per month (until it's time for the plan to adjust), not pay $385.27 final bill (I paid November's bill of $238 as normal) and full power restored back to our home.

0 comments
Add a comment

More Georgia Power reviews & complaints

Georgia Power - Additional deposit required 33
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Georgia Power - Smart meter 35
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Georgia Power - Fees for a "returned check" that wasn't sent for payment 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Georgia Power - liars and theifs
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Georgia Power Contacts

  2. Georgia Power phone numbers
    +1 (888) 660-5890
    +1 (888) 660-5890
    Click up if you have successfully reached Georgia Power by calling +1 (888) 660-5890 phone number 0 0 users reported that they have successfully reached Georgia Power by calling +1 (888) 660-5890 phone number Click down if you have unsuccessfully reached Georgia Power by calling +1 (888) 660-5890 phone number 0 0 users reported that they have UNsuccessfully reached Georgia Power by calling +1 (888) 660-5890 phone number
    All Residential Customer Service
    +1 (888) 655-5888
    +1 (888) 655-5888
    Click up if you have successfully reached Georgia Power by calling +1 (888) 655-5888 phone number 0 0 users reported that they have successfully reached Georgia Power by calling +1 (888) 655-5888 phone number Click down if you have unsuccessfully reached Georgia Power by calling +1 (888) 655-5888 phone number 0 0 users reported that they have UNsuccessfully reached Georgia Power by calling +1 (888) 655-5888 phone number
    Business Customer Service
    +1 (888) 891-0938
    +1 (888) 891-0938
    Click up if you have successfully reached Georgia Power by calling +1 (888) 891-0938 phone number 1 1 users reported that they have successfully reached Georgia Power by calling +1 (888) 891-0938 phone number Click down if you have unsuccessfully reached Georgia Power by calling +1 (888) 891-0938 phone number 1 1 users reported that they have UNsuccessfully reached Georgia Power by calling +1 (888) 891-0938 phone number
    Report a Power Outage
    More phone numbers
  3. Georgia Power emails
  4. Georgia Power address
    241 Ralph McGill Blvd NE 10th fl Bin 10105, Atlanta, Georgia, 30308-3374, United States
  5. Georgia Power social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 05, 2024