Globe Telecom’s earns a 1.2-star rating from 627 reviews, showing that the majority of subscribers are dissatisfied with service.
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8888 superunli25 and unlitxt20
I go for SUPERUNLI25 but last April 18, I registered unlitxt20 because it's so hard to reg the former and the following day same time, it expired. I received a text notice from 8888 that my unlitxt20 had expired. I then tried to register SUPERULI25 and this is what I always get from 8888 and it's April 20 already;
"Sorry, ikaw ay naka-subscribe sa isang service na hindi pwedeng gamitin kasabay ng Globe SUPER-UNLI. Hintayin na mag-expire ito so you can register to SUPER-UNLI."
I checked my balance, texted someone, checked my balance again and my load was deducted so how can 8888 say I"m still registered to UNLITXT20?
Is this Globe's one way of lessening SUPERUNLI25 users? Will I be able to register SUPERUNLI25 again?
The complaint has been investigated and resolved to the customer’s satisfaction.
promos of globe telecom
Failure of said telecommunication company to deliver to me, the promo dti
0949511, unlimited text and call for 1 day to globe/tm subscribers, exactly as
Advertised.
When I checked my balance at 6:04pm, march 25 it was p66.00. I registered with
The abovementioned promo and received the confirmation at 10:09pm march 25.
After said registration, I made my first call at around 8:30am to [protected]
Which call was disconnected after several minutes. I tried to reconnect several
Times but failed to do so. Instead, every time I redialed, I heard a recording
Saying that I do not have enough load to make a call or so to that effect. Upon
Hearing the same, I checked my balance only to find out that instead of having
P41.00 to my credit (Which should be the balance left after deducting the p25.00
I spent for the promo), I had only p2.00 left. Meaning my p41 load was consumed
By the call I made to a globe subscriber, [protected], even while my super-unli
Subscription was still active.
Using my cp with p2.00 load, I was able to call 211 to register my complaint, my
Reference number being dcm [protected] which I was instructed to give every time
I call to follow-up. I was told to wait for 3-5 days before any action can be
Taken regarding the matter. I called 211 one more time that day to clarify some
Matters which I forgot in my initial call.
Hearing nothing from globe, I called again 211 on march 31 to follow-up and was
Told to wait for one more day or up to april 1. I inquired if I have to call
Again the next day. I was replied there was no need to call; they will send me
An advisory/notice thru my cp. I received nothing from globe so I called again
211 on april 2. Still no action has been taken on my complaint and was told that
My case will be referred to the concern group.
After 7 days, my case was still for referral even after I repeatedly told
Globe’s representatives the difficulty I am going thru. They have not exhausted
All means to address my grievance.
What was worst was when I tried to use my cp with p2 balance to call 211 today,
Again to follow-up, I can no longer use it even after successfully using the
Same cp to call 211 four times in the past. A recording kept on saying “sorry
You do not have enough prepaid credit left in your account to make a call. X x
X”. A call to 211 is now charged? Again, another
I believed my cp was blocked to prevent me from further calling globe telecom.
It was not the first time this happened to me. Prior to this incident, my p237
Load was consumed in the same manner as this case so I cannot let this incident
Pass without seeing to it that globe telecom rectify its errors to me and the
Rest of the subscribers who suffered the same misfortune.
Globe telecom, return what you unlawfully took from us, subscribers.
Today I called their customer service regarding their promo viber20 unlimited for 1day. instead of availing this promo you should avail their unlisurf because you will also be charge for their internet fee. Don't trust their promos. Instead of comforting their customers, the customer care agents are very rude(especially the gay agent, forgot the name but similar to Vice Ganda voice). They accuse you of wrongly using of iphone 3gs setting, they said that they have records of me browsing the internet which I only used the viber20 promo. False advertisement. For 12 long years of using globe.. Tomorrow I will permanently shift to SMART. Their Flexisurf is real not like the bogus Globe Promos.
bakit ganun na ang globe parang hindi n maganda ang serbisyo..ang tagal ko ng gumagamit ng globe hindi ako nagpalit khit na may mga bagong promo ang iba talagang nagstick ako s globe..pero pansin ko ngaun ang lakas nio mangain ng load mahuli lng ng pag register wala na agad ang load..kakaload ko lng pag register ko d na puede..kala ko mali lng ako pero madalas ng mangyari sayang namn un mga taong naniniwala s mga promo nio..sayang un pera namin..
would you pls. stop sending promos of my clphone# [protected] specially the 2474 coz my load totally gone and my phone not enough to able received the system of that promos ...
ako po jennie nag load ako ng 15 pesos sa cellphone ko after minute ay nawala na yung load ko 10 pesos po yung nawala.at kaagad ako nakatanggap ng massage nagaling sa 2474 na sufficein balance. ako at u have 2credit line in ur account.this is wap. every time . i load laging deduct sa acount ko and i have credit pa sana naman ay ma disable po yung wap po or mai stop po yung wap ayaw k po na palitan pa yung sim ko. may nasalian ako na horoscope and taro card sa 2474 anggang nag lees na po sa load ko.please. stop wap in my cellphone
pls pls pls, , , txt ux 2 times before you renew the ring back tone I HAVENT RECEIVE ANY INFO then all of a sudden GLOBE BABAWASAN K KC NAG RENEW DAW AKO, , , WALA AKONG NI RENEW N RBT... nag avail lang ako ng RBT KC MAY FREE TICKET DAW..stupid..spam.. promo
service
Globe Telecom is a lying thief... They launch offers to their prepaid subscribers but you can only avail of it on the first try and after that when you try to register again, they'll just keep rejecting your registration attempt. They will keep sending you msgs saying that they cannot process your registration... Instead they will ask you to avail of their other cheap promos... its just their way of promoting their lesser used promos and will just keep you topping up your mobile phone for more credits... It's just plain stupid... They're just scamming people to subscribe to them...
When I called their customer support, they will give you different information on why you can't register to the promo you want to avail of... I don't know why I started to use their service to begin with, I'll just switch back to my previous subscriber... Good Riddance...!
The complaint has been investigated and resolved to the customer’s satisfaction.
This nightmare service started this june, i wasn't able to make a call or send a text message until. I already talk to several of their agents thru phone calls, chats, i even went personally to their customer service at moa to report this but until now they have not taken any action with this. they just told me same thing that this is a system error and i'll just have to monitor this for 24 hours but after countless 24 hours of waiting and reporting repetitively, until now this have not been fix. Asside from unable to make a call or send a text message my billing for 4 months have been delayed to top it all, the regular monthly amount of 300 i am billed was increased to a whooping 9, 000 of course again i complained and again they said they will fix the billing error but as i have expected until now this also has not been fixed. i am really having a headache but i don't know who can i turn to for help. Im just hoping that someone from globe could read this and take an action with my issues.
Inconsistent quality one minute it's working fine next minute it surrenders we did a speed check on a ping test both upload and download speed were less than one ! My ping 351 ms can you believe that? I contacted club several times and what they say every time is it's going take at least seven business days and then they don't do anything again I'll send them e-mails or e-mails they say the resolve it for us quickly and they don't answer the e-mails and they don't solve the problem.
Im planning to subscribe to Globe's 1 month supersurf so i tried the P50 first. TOO SLOW. I can't even watch youtube, pictures are not showing, can't update apps! The signal's H, I have enough cellphone ram and memory, cleared cache and cookies, apn settings okay and all that stuff. So I start a chat with globe's bullsupport. First I was connected to someone with the name JENNIFER, she asked me bullquestions and made me wait 5 minutes for each of her replies which at the end just told me that she will file a REPORT and contact me after some unknown timeframe. Then I asked to be connected to a superivisor, I asked 5 TIMES. LOCAL CALL CENTERS! Then I got connected to a supervisor after a couple of CAPSLOCKS. Then ROGER the supervisor DISCONNECTED THE CHAT then I got back to chat again and connected to the DISCONSUPERVISOR ROGER. He told me that "please be informed that I did not disconnect the chat", how would I know? I should've said Please be informed that I do not have a way to check if you did not disconnect the chat. Then the chat ended with still filing a report that will be within 7 DAYS! HOW SLOW CAN YOU GET!?
This is how a local account works. The slowness of GLOBES INTERNET is as SLOW as the CUSTOMER BULLSUPPORT.
I, too, experienced the same thing. Globe even got the guts to advertise that they were the "LARGEST 4G NETWORK" when you cannot use it their services well inside Mega Manila. How foolish they could be? I am a postpaid subscriber and yes, I'm paying 1799php to a network who cannot even stream a 2minute video, cannot load a 312kbps-sized photo and cannot update an app? WTH?! Local centers is not a help. ABOT MO ANG MUNDO? seriously? whatta crappy thing?!
how to detetc the ip adress of each user
my land-line have no connetion and no dial tone but my internet connection is working can you me fix this problem
services of globe telecom
Recently I am not very happy or satisfied with globe telecom, my name is benny yap, globe platinum plan.
My phone number is [protected], I have make a request to change my freebies from roamimg inclusive to
Unlimited surfing on dec 13, 2010 and the staff who took my call told me it will be ready by dec 14, 2010.
After one week I just followup with globe again regarding this changes but I found out it was still not change yet.
The globe staff again told me they will make the changes asap and gave me a ref#slp10120001694 to follow up
Again. So I follow up again after 10 days and found out that it was still not change yet.
I really do not know how long do globe need to just make a change like this one and everytime when we call they give
Excuses or tell you they do the changes asap. I believe if I am under the category as platinum plan we should have
Some priority on our request.
I really do not know if it was already change now but I have inform the globe staff that all charges for the surfing effective
From dec 14, 2010 I will not make any payment for it because it was not my fault, it is their fault who fail the promises.
Rgds
Benny
My name is Teresita Santos, I'm a plan 499 subscriber, I would like to complain about my billing, I visited Globe Sm North Edsa but then there's a lot of complainants and your customer service cannot accommodate more, so what to do where to call and how, I'm also a working mom so really its very hard to find time. There's a globe agent kept on calling me at home but i was not around and he is asking me to pay a big amount of money when I checked its not my account, I only subscribed 499 plan and he is insisting that my plan is 2, 499. What is this? How inconsistent your company is?
Me too I keep stopping the service but I still can receive promotional SMS. I also get very bad signal in the area. I live in Tondo MANILA.
Please globe, improve your service. My name is Henriqueta da Silva, I am in Makati, Philippines. I am not satisfied with your service as I spent my load on unnecessary text from several promotions. Please stop it. Today, I text to my country twice, the text was empty, why this happened? I experienced that my load was easily finished, please consider this complain for improvement.
Thank you for your attention.
zero customer service at emall
I am a foreigner with ample income and I have provided all requested documents for a phone plan and in a week this company has messed me around continually - no return calls as promised, lost documents, disinterested in my application, rude and generally telling me that they have the customers they need and they don't need me. SMART should be pleased - the best advertising they have going is Globe themselves - incompetent, poorly trained staff anf zero customer service! GO ELSEWHERE!
The complaint has been investigated and resolved to the customer’s satisfaction.
Exactly the same problem:
I have requested for a personal plan 1799 and an iPhone 4S on Wednesday 4th of January. I have been given a reference and told that it will take 5 days to proceed (3 days for validation, 2 days for delivery). They also confirmed that you had the phone in stock then.
My first follow-up was Friday, Jan 6 and a new reference ID was then given. After 13 days and despite numerous calls during which nobody was able to tell me when it will be delivered, I have received a text, saying that the application was now validated and that the phone was going to be delivered in 1 to 2 weeks!
I've sent then an email and received the standard message "We will get back to you within 24 hours." and guess what? It's been more than 24 hours ago...
This delays are outrageous. For an IT company, their process seem to be out of age and totally inefficient.
In any other country, if you don't get your plan and phone in the hour, you go straight to the competitor...
That's what I will be doing now, switching also my 500 company lines to Smart.
I have been a Globe subscriber for many years also and had the same problem you do; i.e. Intermittent Service. I had the same experience you are having; robots answering the phone, promises, and no results. I gave up and just decided I must live with it. I went to the US in 2010 for a month and when I came back miraculously the problem did not exist any more. I don't know what they did or who did it but my service has been very good since then. This is just so you don't lose hope. John
Lega Department Customer Service
Im a postpaid subscriber of GLobe per cel # [protected] register under my name: REDINA S. PALAD
I have tallked to a customer service named MS> AMIRA BARCO between 1:40 to 2 pm regarding my problem and she said my phone is still active. For this month of MArch I havent been informed thru text about my balance. My birthday is March 31. It was unfortunate for me I havent received any text or call during my birthday. My friends told me they greeted me. What will be my action regarding this matter? Birthday is very important occasion for me. How can I be consoled in this matter? Thank you very much
REDINA PALAD
fraudulent advertising
Globe Telecom sells a variety of internet packages. Several of these packages are advertised as being 'Unlimited'. The adverts lead customers to believe that they will recieve unlimited internet access (data transfer) for set periods of time, in return for their payment.
However, Globe has a (very hidden) policy which actually sets strict limits on the data usage allowed to customers. This policy is the 'Fair Use Policy'. It unilaterally sets an 'average' data consumption limit for customers. If customers exceed this limit, then they are deemed to be "abusing" their contract and their package is suspended.
One example is the Globe Tattoo Broadband, on pre-pay. This is advertised as being "unlimited" broadband access. The customer pays based on the amount of time that they remain connected and using the broadband internet.
However, the Fair Use Policy actually limits pre-pay Tattoo customers to a maximum of 1 Gb (gigabyte) of date use per day. This is not made clear to customers at any time when they purchase their Tattoo usb stick or buy load/credit to use that service.
When a customer exceeds that 1GB limit, then their SIM card is blocked from internet access for 24 hours. Again, they are not warned that this can or will happen in advance.
To put this data limit (1GB) into perspective... the advertised maximum speed of Globe Tattoo Broadband is 3Mb per second. This means that, at full speed, the user will exhaust their data usage (1Gb = 1024 Mb) within 6 minutes!
How can it be legal the Globe advertises and charges for "UNLIMITED" internet, when in fact, the maximum daily useage at advertised speed is a pathetic 6 minutes per 24 hours?
The complaint has been investigated and resolved to the customer’s satisfaction.
yeah, the "fair use policy" isn't fair at all..!
that's is a big BS
what is UNLIMITED for if you have a limit?
customer service
Too many experiences to tell about this company's customer service.
Before you get any wrong ideas, no, I am not an employee of a rival company. I am just an ordinary consumer, hoping to receive the services I demand for.
1) Rude customer service person at the Ayala Triangle branch.
This was a long time ago when I requested to have my mobile phone line on International Roaming. Let's just say she was having a bad day. Too bad for her, my day was worse than hers. So I quickly made a phone call to their hotline, name-dropped a bit, and lo and behold, they put me on perpetual roaming AFTER my complaint.
2) After making three (3) attempts at applying for an internet connection through their hotline, I still have no word as to when they will install it.
I've given up. So tomorrow, I'll just call up the rival company, PLDT. Hopefully, these guys offer better services (fingers crossed).
3) There is absolutely no provision in their billing statement for a change in address.
Come on, Globe. You are an Ayala company --- you can do better than that! Show some brains, please.
I am getting regular surveys... from Globe using a Globe logos. https://laravel.com/docs/6.x are the company doing this. They are offering chances to win prizes. Do you know this is happening does Globe agree with what is bing done in their name?
Globe mobile internet connection is poor to none. Cant even book Uber properly in the daytime. I have to wait for wee hours in the morning before I can properly stream a video. a 2 hour film becomes a 5 hour film if you're using globe internet. Hopefully the government allows new players to come into the picture. Both Smart and Globe mobile have poor connection but Globe is worst.
Globe staff are Rude! And [censor]! They just wasted my time! I experienced the [censor] day at GLOBE MOA!
gusto ko lang i-share yung bad experience ko na nangyari noong May 13, 2017. Regarding sa unit celphone ko na nasira so under warranty pa siya for repair kasi wala pang one year nasira na yung celphone unit under my globe plan. Ang nangyari kasi nireport ko sa globe store kung saan ko in-apply yung globe plan ko don located sa Robinson's Lucky Gold Plaza. Tapos ang sabi saken ng globe personnel ng globe sa store na yon bibigyan nila ako ng certificate of under warranty tapos ibigay ko or puntahan ko yung service center nila sa Sta. Lucia Mall sa CITY LIGHT kasi don daw yung pagawaan ng mga nasirang unit ng globe pag under warranty pa ang unit. So nagpunta ako sa nasabing service center ng globe sa Sta. Lucia Mall sa Marikina, ang masama nangyari na ikinasira ng araw ko ay pagadating ko don ang tagal ko nag antay sa technician kasi 1 pm pa daw ng hapon ang dating niya. So bumalik ako ng 1 pm nandon na yung technician ibinigay ko yung supporting Docs. o certifcate ng under warranty for repair at yung celphone unit. tapos pinag antay ako ng mahigit dalawang oras. tapos lumabas yung technician ibinalik yung unit at hindi rin naayos kasi irere-program daw yung unit. tapos dun ko nalang daw dalhin sa main office nila sa green hills sa City Light daw. tinanong ko kung bakit? ang sabi saken ng technician billing lang daw sila. sabi ko " eh bakit dito ako pinadala ng globe store niyo kung billing lang yung pina process niyo isa pa nag effort pa ako magpunta dito na napaka layo sa lugar ko isa pa kako nag leave pa ko sa work ko para lang dito. kung alam ko lang na ganito mangyayari saken sana ipinaayos ko nalang sa iba kahit na nagbayad nalang ako" yung technician ang sama pa ng ugali wala daw siya magagawa kasi di niya kayang gawin kaya don nalang ako magpunta sa green hills. and the he talk napaka angas niya. kinakausap ko pa siya tinalikuran na ako. so ang ginawa ko ini-report ko sa Globe customer service regarding sa nangyari. so ipinaki usap ko na kausapin nila yung technician na yon so nag usap sila at nalaman ng GT Customer service na napaka rude ng ng Technician Ng Globe. So ang saken lang para hindi na maulit yung ganong incident sana mabigyan ng prompt action yung mga emplayadong hindi maganda serbisyo at pakikitungo nila sa mga customer nila. O kaya tanggalin nalang kasi nakaka sira siya ng image sa isan Company.
It is just so frustrating since I had to convince my wife to move with GLOBE, only ofr us to find ut, they just don't have the WORST CUSTOMER SERVICE, BUT OVERALL WORST SERVICE AS WELL! Even after full payment they deactivated my line services then had my wife CS, call got disconnected, my wife had to call them back then another WORST THING is the previous Rep she spoke with, made a note that it was a drop call and that she tried to call my number multiple times but THERE WAS NOT EVEN A CALL INITIATED THAT IS WHY MY WIFE HAD TO CALL AGAIN. Then on FB messenger, they asked me to pay may unbilled charges, when I did get a notification I DID NOT HAVE ANY. We just went to sleep and then there goes the UNBILLED CHARGES AND THEY ARE ASKING ME TO PAY?! I have all the screenshots and when I went back at them telling this, I was then advise that the UNBILLED CHARGES ARE NOT FINAL, THAT CHARGES CAN ONLY BE VALIDATED ONCE FINAL BILL IS IN, WHICH IS NEXT MONTH. BUT HEY THAT WAS NOT THE ADVICE I GOT PREVIOUSLY, THEY ONLY CHANGED THEIR TONE WHEN I SAID I HAVE ALL THE DOCUMENTS AND THEY ARE CLEARLY LIABLE, THE TONE THEN CHANGED. IF THERE IS WORD MORE THAN "WORST", THAT'S THE BEST WORD TO DESCRIBE THEM!
Globe company are good only for sending bills and recieving payments.. But when it comes to the internet services.. They are faster than the snail. When you complain they will tell that there its nothing they can do. Because they only recieve payments.. They point to the contractor that you cannot contact.. Bull#### services.. And they will not allow you to disconnect your internet cause your lock on the 2 years contract..
Globe is a disclaimer and misrepresent their offer about the products and services they can provide. Kind of very disappointed!
I registered for 1599 Unlimited Landline and Internet. Just found out that I have a daily cap of 1GB per day. As indicated in the plan, I have UNLIMITED internet. Globe does not want to give back the plan that I should have. They told me that since the beginning, I have the 10gb cap. And now I am also paying for the unlimited calls for Globe/TM mobile calls
Date of the incident: 08/22/2016
GLOBE LINES
I want the services that I should have had before.
To globe..
Paki connect naman ang bundle phone ko na kasama ng aking internet, kasi ilang beses na akong nagtry magpaconnect e naconnect saglit tapos ay naputol na naman, wala akong outgoing servces... Wala naman akong bagong bill na dapat bayaran account name editha micosa mercado phone no. [protected].. Wala naman akong makausap sa costumer service at palaging self menu ang ipinagagwa sa akin ng operator. Pls. Take ang immediate action regarding this
I have been receiving texts claiming thatvthey are globe and asking for unsubcription of services. How do I know that they are actually globe telecom?
Globe Telecom Reviews 0
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Overview of Globe Telecom complaint handling
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Globe Telecom Contacts
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Globe Telecom emailsir@globe.com.ph100%Confidence score: 100%Investor Relationsstsiglobe@stocktransfer.com.ph100%Confidence score: 100%globeofgood@globe.com.ph100%Confidence score: 100%
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Globe Telecom addressThe Globe Tower, 32nd Street Corner 7th Avenue, Bonifacio Global City, Taguig, 1634, Philippines
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 27, 2024
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Ako naman nag register ako gounli50 tapos di pa nag eexpire hanggang ngayon I cant call na but still can text . Kahit wala ako load I can text one week na di pa mag eexpire di ako maka unli ng kahit ano pero unli text ma ko forever
Beware of the POWERSURF 50 also to 8888 it promised one day of unlimited surf time but if you reached 80MB, the system will tell you that you reached the maximum usage, and you can try again the next day. This is a very deceiving service Globe has. Lesson learn do not trust globe for your internet connection they will always screw you over.
I can't access my prepaid number in UNLITXT20 . 8888 seldom texts me this " Your number has been detected in sending to many texts etc." Why is that ? And my regular 20php load is now gone ! WTH . I just wasted my money . Please fix this ASAP.
taenang globe yan ganun din sa kin. kung pwedeng pakulam lang mga engot na ayaw ayusin ito ginawa ko na.
dude, i have the same problem with you. my unlitxt20 expired, and so i registered again, but i received a message from 8888 saying that i am still registered to their unlitxt. i texted STOP to 8888. but 8888 replied that i am not registered to any of their unli services. what the ###?! i tried texting but my regular load was comsumed. what the hell is the problem