GoDaddy
Reviews and Complaints

I purchased Office 365 product thru Godaddy and was told in clear terms that I had until Oct. 11, 2017 to cancel and get a refund. There was NO mention of any kind of a fee for termination of the purchase when I signed up. I terminated the agreement this morning and and was told that there will be a $99.99 fee for "migration" of the data. I had not heard this term before and was not told about this fee. So, I asked to speak with the supervisor. "Bob" introduced himself as supervisor and did not have any clue what I was talking about or at least that was his position - - ignorance. That is a very deceptive business practice and Godaddy should be ashamed of doing this. I have been a prepaid customer (having paid for 3 years in advance) and am shocked to be treated like this.

I've never registered any domain through go daddy and never provided them with any of my credit card details. So I was surprised to get a message from my bank and the statement stating that the bank had put a charge of $ 173 in respect of When I enquired as to what this suspicious activity was, they informed me that GoDaddy subscription transaction. We have not registered for any domain or given any payment information to go daddy. Request you to look into this and refund our amount to our account.

i have taken a VPS (virtual private Server) four months back and from the first month i have been asking for FTP doesn't work. but the customer care executive just say that you have to manage your server. i just dont understand here FTP is something which is essential part and there is a icon also in the console. after adding account successfully when tried to open from any client software it says user cannot login. i request you to kindly look into this and provide a solution for it.

Regards,
Raj kumar pal
[protected]

To the manager in charge,

I have been a customer with GoDaddy for several years, I am an Arizona Expat living in Australia and have a small business I run with my husband here. We decided to spend a bit of money on SEO and we felt that GoDaddy had always been great to work with, but that all ended when we took up the SEO Service with you.

With our budget, we spoke to a team member one day and the packages, what you offer, and we worked out that taking up 15 hours would be enough for what we could afford and made the payment which totaled over $1k. There were different plans, but we could only put a little down on this service and said wanted just 15 hours. A phone meeting was planned with one of your SEO team members for the following week which I set aside in my busy schedule.

Unfortunately, the staff that was supposed to call (Tim Flinders) never did. I waited around, emailed him, then rang up and tried to get in touch. Over a half an hour later and he was transferred over to me and what really upset me was his lack of professionalism as he pretty much said he forgot about it and laughed it off.

As a small business owner, there are hundreds of things that I need to do and my list never ends. I had delayed other meetings and set aside that time in the morning to completely go through what needed doing, yet the other person failed to do their job and did not commit. I was pretty upset and did not want to have to work with this person so a new team member was assigned to me.

I tried to get in touch with the SEO manager the next day to voice my complaint and the person was not there, but I voiced my complaint to Greg who seemed to be the next in charge and he said he would have the manager get in touch.

I received an email 2 days later from Megan Kinnie, (who's job title is Marketing Coordinator) and reply in the below email trail. I phoned her up and we spoke about the situation that happened, she was very apologetic about my experience and service received from the staff member. During our conversation, I asked about a refund and Megan said yes, I could get a refund, or she could give us an extra 10 hours of SEO on top of our 15 hours. 10 hours extra. No strings attached, just 10 extra hours. That is what she offered, as a way to resolve the issue and keep our business with GoDaddy. I said we would think about it and get back to her.

My husband and I decided to continue with the SEO service as we figured it was one bad experience with one person, and not all of GoDaddy. I emailed Megan a few days later regarding our decision and then organized the initial meeting with Tara at a suitable time for us both the week after.

The work started with Ridge handling my campaign, it had only been two weeks when I received an email from GoDaddy saying my month had been renewed and credit card charged another $1k for another months service. I was shocked and really upset that my credit card had been charged without me knowing, that no communication was given regarding the 15 hours apparently being finished, or to ask if I wanted to even continue with another month. Let me note, there were no extra 10 hours on my account either. No one from GoDaddy could do anything about it as it was the weekend. I received a call from Ridge on Monday later explaining he didn't handle the payment side of things, but to me this still was not good enough that no communication was given regarding how things were progressing/finishing. Ridge said he did not know about the 10 hours that Megan had promised to give us - to resolve our complaint we initially had.

I then received an email from Megan this week saying that the hours she had given us had to be split, 5 here 5 there but part of the next month. But on paying for a next month. I couldn't believe it. She promised us an extra 10 hours, and now is making up new guidelines and going against what she originally gave us.

To my understanding, GoDaddy record calls and when I initially made the decision with your staff to choose SEO service, it was agreed that it would be done for 15 hours. Period. Nothing mentioned about auto-renew. I have the email below which I emailed back to Megan in taking up her offer.

I want management in GoDaddy to be aware of this whole situation and experience. I will be making some changes to working with GoDaddy in the future, my accounts, and the whole lot. This is absolutely infuriating and disgusting how things have been handled. As a business owner, if anyone in my company treated my customers like this then we would not be in business.

Regards,

Debbie Hammond
Barefoot Downunder
+[protected]

BELOW EMAIL COMMUNICATION
From: Barefoot Downunder
Sent: Friday, 15 September 2017 4:43 AM
To: Megan Kinnie
Subject: Re: SEO Services

Hi Megan,

That is quite a big miscommunication on your part and as a manager offering an extra service to resolve a complaint, and then not delivering what you offered to a customer is totally wrong and deceitful. I can see that this is not going anywhere speaking to you and I would like to take this complaint further up to the person above yourself.

Further more, after your team cut-off my account after only 2 weeks of working on my SEO, no one has explained what they put on the back end of my website, what it means, how to manage it moving forward, nor can I see the work that was done via the Godaddy Account SEO service option.

Regards,

Debbie
From: Megan Kinnie
Sent: Thursday, 14 September 2017 5:54:28 AM
To: Barefoot Downunder
Subject: RE: SEO Services

Hi Debbie,
Again, I apologize for the mis-communication. I am happy to refund your latest renewal and at that time any and all SEO service will be terminated.
Here, you will find the Universal Terms Of Service for our products and the auto renewal information can be found under item #18, (A).
Please feel free to reach out with any additional questions or concerns.
All the best,
Megan
From: Barefoot Downunder [mailto:[protected]@barefootdownunder.com.au]
Sent: Wednesday, September 13, 2017 3:29 AM
To: Megan Kinnie
Subject: Re: SEO Services

Hi Megan,

In regards to the extra hours - which was offered by you as compensation for the unprofessional service received from your staff member if we decided to go with Godaddy on the SEO service, the agreement was giving us 10 extra hours of SEO. Not once did you mention the below splitting it as you are claiming now. That is all completely going against your original offer to us.

Ridge said the account was closed and I will try ringing you again tomorrow to clear up what is going on with my account and the 10 hours promised. You have my number below as well if you would like to call me.

In regards to the auto-renew, can you please find the email with the terms of service that was sent to me stating that auto-renew would be on as I have not seen this at all. Without this being sent to me, my card has been charged without my authorization.

[protected]_Screen
From: Megan Kinnie
Sent: Tuesday, 12 September 2017 4:20:48 AM
To: Barefoot Downunder
Subject: RE: SEO Services

Hi Debbie,

I am happy to refund your most recent renewal charge.. To clarify, there was no illegal transaction – the product you purchased is set to Auto Renew on a monthly basis, which is in the terms of service of the product. Secondarily, our agreement was to add 5 additional hours to the month of August, then another 5 hours to September (the month of service you were just billed for).

Please let me know if you have additional questions or concerns.
All the best,
Megan
From: Barefoot Downunder [mailto:[protected]@barefootdownunder.com.au]
Sent: Sunday, September 10, 2017 7:04 PM
To: Megan Kinnie
Subject: Re: SEO Services

Hi Megan,

I hope you're doing well? We have just been charged the second time for seo service. I only agreed for 15 hours of seo work done and now I have been charged for anther 15 hours without my authority. This is illegal to charge a card without consent.

Also, no one was aware about the 10 hrs extra that you authorised due to the situation I had to start with. We came to for a simple task now it's becoming a nightmare.

Please have this charge refunded today?

Kind Regards

Debbie Hammond

Get Outlook for iOS
From: Barefoot Downunder
Sent: Friday, August 18, 2017 7:39:01 PM
To: Megan Kinnie
Subject: Re: SEO Services

Hi Megan,

Thanks for your call back yesterday and for discussing the issue at hand, I appreciate you hearing me out and helping to resolve this.

We have decided to continue the SEO service with GoDaddy and will take you up on the offer of the extra 10 hours as well. Tara Dayley was the staff that I was put onto after Tim, should I make my meeting with her from here?

Thanks again and speak to you soon.

Kind regards,

Debbie – Managing Director
Barefoot Downunder
P: +[protected]
www.barefootdownunder.com.au | www.facebook.com/barefootdownunder
www.instagram.com/barefootdownunder
From: Megan Kinnie
Sent: Thursday, 17 August 2017 10:08:43 AM
To: Barefoot Downunder
Subject: SEO Services

Hi Debbie,
I am writing with regard to the complaint you had issued about your unfortunate customer service experience with one of our representatives. I have reviewed your correspondence with both Tim and Greg and would like the opportunity to discuss your interactions and hopefully rectify this situation. Customer service is our main focus here at GoDaddy and I would like to make this right for you and your business.

Please feel free to email or call me at any time. My direct number is [protected]. You can reach me during or after business hours, as I recognize that you are in Australia and finding time within standard hours of operation may be difficult.

I sincerely look forward to speaking with you at your earliest convenience.
All the best,

Megan Kinnie | Marketing Coordinator
Professional Web Services | GoDaddy
[protected] (cell) | 7am – 3:30pm
[protected]@godaddy.com
cid:image002.[protected]@01D188E2.F9A52070

My customer number is: [protected]

I rang GoDaddy today (7 September 2017) to find out why they had taken a payment of £35.96 from me via my PayPal account. I was informed that my account was set to automatically renew.

I informed them that I wasn't aware that it had been set up in this way, as I did not require the domain name (penelopelifecoaching.co.uk) for more than the three years that I had already paid for in 2014. I did not authorise this automatic renewal.

I was told that because of the company's policy, I would be be refunded.

The customer service representative continually spoke over me and did not allow me the chance to say what I wanted to say. I had to say, "Please let me speak".

I asked who I could speak to about lodging a complaint. I was told that there would be no point complaining, as no one would be able to help me.

I said that the company must have a complaints policy, if a customer was to complain about the service.

I was told that they have supervisors, but that the supervisor knows less than the person I was speaking to. I was told that he was a professional, that he did this everyday and that no one would be able to help me.

I was not given the chance to speak during his rant.

I feel that he tried to bully me into not lodging a complaint. He made it impossible for me to speak to anyone else.

I asked him to send me the company's complaints policy, however, all he did was email the company's refund policy to me.

I wish to make a formal complaint against GoDaddy for, firstly, taking a payment of £35.96 without my authorisation, and for the shocking lack of customer service, the bullying tactics used to try to prevent me from making a complaint, for speaking over me as if I was of no significance whatsoever, for lording it over me as a "professional" and for telling me that his supervisor knows less than him and, therefore, there is no point speaking to them.

I have now cancelled all of the products and services that I had with GoDaddy. I find their attitude and customer service appalling, and I feel mocked and degraded having spoken to them today.

Please help me to go above the head of the customer service representative that I spoke to today, have the unauthorised payment refunded, and an apology for the disgraceful behaviour displayed by the customer service representative.

Thank you

Kathleen Makinson

On sept. 02, 2017 at 22:02 hrs pkst. I received sms from master credit card [protected]) dnh* godaddy.com pkr 48 charged me pkr 19668/=.

I did not authorize any transaction on such date or any date. I totally disowned that transaction. Kindly reversal this payment. Kindly confirmed on my email. Agha
I am looking forward to your swift and positive response.

Best regards,
Agha azhar
Email id: agha. [protected]@gmail.com

plz be careful before availing go daddy hosting. i made a portal site with wordpress. it took a month of hard work. when it was time to show and approve the project from client. the site was lost. i made many calls to go daddy but they had no clue what happened. the plugins were all disabled and were no more functioning even after multiple attempts to make it active it remained inactive and non functional.
i matched every code from my back up. it was all matching and same. at last go daddy said there's virus on your website. the easiest statement to get away from the responsibility. i had to lose all my effort and hard work.

i have tried many time to contact my site "songaction.in" is suspended without any reason.
message shown (If you're the site owner, contact us at [protected]).
I did chat with the godaddy person but they did not inform well in a better way.
they told me that they were contacting for this issue, they would call me back.
but still I did not any response.
they have called me for renewal of my hosting even I have 30 days in hand for renewal
but they were forcing me for renewal and after renewal they will pay attention on my
site suspension issue. I have lost my contents of my site (SongAction.in)
I am unhappy with the Customer support of Godaddy.

I bought a adult size jersey from vendor i was sent a kids small. I proceed to try and contact vendor numerous times about a return to sender address or PO box number still have not received anything i asked . It's been over 25 days since iv ordered this jersey from this vendor. I found him on instagram he has not opened any of my messages or returned any of my calls please help

I have been a GoDaddy customer for about 10 years and have purchased about 40-50 domain names from them and have spent thousands of dollars. I've had some problems with their sneaky billing practices in the past, but I continued to deal with them. Today they have lost me as a long-term customer due to their false advertising and bait & switch tactics. I signed on to GoDaddy to search for a domain name. When I signed on there was a banner that stretched across the site that advertised new domain names for $0.99. The details of the details of the deal stated that there's one new domain per customer; additional domains are $9.99. I search the domain name I wanted and got a 'Congratulations! Your domain name _______ is available for $0.99!' So I put it in my shopping cart and ordered a second name for $9.99. Upon checkout, I received a vague message that says 'Sorry. Just one purchase per customer. It seems as though you've used a promotion like this before.' Huh? I cleared the shopping cart and went through the process again and got the same result upon check-out. I looked at the details of the deal - looking for a statement that said 'Only one $0.99 purchase per customer PER LIFE' or something to that effect, but no such statement. So I called customer service. I spoke with Ray, then his manager Josh (8/24/17; 5:50-6:20pm PST). Both were VERY, VERY RUDE and cost GoDaddy a long-term, faithful customer over $10-12. They both said that because the wording of the deal is "One per customer" and because I purchased a domain in 2015 for $0.99, I don't qualify for the deal. Wow. I told them when there's a sale (think restaurants, store ads, retail shopping, etc.) and the deal is 'one per customer' it is for THAT SALE ONLY - with that sales' starting and ending date. Every time that sale reappears, any person can use it UNLESS it says "first-time buyers only" or "one time deal per person for life" or SOMETHING that implies a limitation on WHO can utilize the deal. But both GoDaddy reps were rude and illogical.
Is business really that bad GoDaddy that you feel you must resort to such tactics? Have you ever thought that it's because of such tactics that business is bad? The competition is winning and instead of deciding to treat your customers GOOD, you instead come up with more crafty ways to get their money? Not smart business with all the competition you have. I for one am transferring my 20+ domains that I have with GoDaddy elsewhere. But I'm not even done with what happened! Right after speaking with the GoDaddy reps Ray and Josh I again emptied my shopping cart and decided to go through the process of ordering one more time so I can take screen shots and have proof of their bait and switch tactics. When I searched for the domain name again, I got a DIFFERENT response. It said 'Congratulations, your name's available' but then instead of the" $0.99" part of the message, there was a completely different banner with a completely different message - THAT HAD AN ERROR IN IT. It said 'We can only give you one domain for $ .__, but you are welcome to buy more at regular price.' It was just plain 12 point font like the font of this complaint, and the DOLLAR AMOUNT WAS NOT THERE. I stared at it, then resubmitted my search, and got the same message, but this time the dollar amount was complete with $0.99! It was just like someone was changing the web page in that very moment! SCANDALOUS! But even the last message said "We can only give you one domain for $0.99..." SO GIVE IT TO ME! If the deal doesn't apply to me, it should have said "We CAN'T give you one domain for $0.99..." Not "we can." For any other business, the terms and conditions of promotions are written in so much detail and with such extensive legal jargon, their painful to read. GoDaddy say 'one per customer' and leaves yards of room for different interpretation, so they can say 'one per customer' means for life, where with every other business it means for the length of the sale - with DATES clearly given. Otherwise, it specifies "first-time buyers only." And what business changes their website WHILE a customer is disputing it's content? CLASS ACTION ANYONE?

The customer service department at GoDaddy is unequivocally the worst I have ever encountered. When trying to get technical help, every person you talk to tells you something different and it takes HOURS of your time on the phone to handle even the simplest problem. I dread having any problems with the website knowing it will involve at least a half a day of my time. Then there is the problem with the rudeness of the reps. I got two billings from GoDaddy this week and suddenly received a receipt telling me that PayPal had been billed for this account. I am on the POA of a Homeowners' Association and everything we do must be cleared by the members of the board before any payment is made. I called GoDaddy to try to find out who had been billed for their services. The rep I talked to was incredibly rude, including yelling at me saying that they don't keep track of this kind of thing. Tell me, what company does not have information about the billing of a customer? He insisted that no records of that kind of thing are kept and only PayPal would know. Today I got an email from one of the homeowners who used to be the webmaster who told me that they billed his account. When he got in touch with GoDaddy about this he too was verbally abused. What on earth is wrong with this company? They brag about world-class service which from what I have encountered is anything but. Don't the train their customer service reps to respond appropriately and considerately to customers?

Go- Daddy complaint. 17.08.17 fourth complaint attempt 21.08.17
Go-Daddy sold me a domain name which had very similar lettering used in all my domain names. From a distance the word Monindial (which is the word - domain I am complaining about), Looks very much like the domains I buy, but I feel totally, duped, conned and ripped off . I have domain names based on the word MONDIAL or MONDIAL SPORTSWEAR, I put my trust in go-daddy by assuming the key word MONDIAL would always be the domain the company would use to offer another alternative to the already growing collection. Complained on line and was given a call back, but excuses and ridiculous reasons were given, to my request of a refund. Called today... and waited 17 minutes for no response. If your customers are valued should they be treated this way? If you do not wish to address this issue and give a refund, escalate this complaint to the correct department. Never send me the opportunity to purchase a domain name that does not include the key word MONDIAL. I have been mislead .mark Jones [protected]@gmail.com

My PIN : 1407
today once again will issue a support ticket and goes nowhere and spend endless hours with support and nothing
Naturally I'm out away on business and here we go again.
I have a number of premium services here and spend quite a bit of money with godaddy and this is getting quite frugstrating. It's happening to all my employees as well on multiple platforms and email clients.
I am using Outlook

I was on an Annual Managed Deluxe Wordpress Site with Hosting through Godaddy. The annual renewal fee billing did not go through this month so I called support and changed it to monthly hosting and managed wordpress.

To my surprise Godaddy tried billing for the annual again. I don't uunderstand why since I changed to monthly anyways. I was surprised when I got a cancellation notice for my site.

I couldn't find how I could restore my site (even though I paid for monthly back ups last year), and one of your support agents told me it could be restored but on a paid fee.

I will not pay for an error Godaddy made on their billling and consequently cancelled my product in error. I had the same issue last year and I find your billing process is not up to date.

This is really frustrating me and and is not helping my business each day I don't have my site up, I lose $1000s because of this.

Can someone superior please look into it and restore my site from my last back up.

Someone I think maybe my ex, sign me up for a gay bear hookup website BearsNearMe.com they used an old
picture of me for the profile picture with my email address written on it. I started getting emails in my junk folder
awhile back but didn't think anything of it until I started getting nasty email wanting to F me and all kind of other
things, from people I don't know. After a few of these I replied to one and asked where he got my email address
from. He told me it was my profile picture on BearsNearMe.com. So, I went to the site and requested my password
be sent to me. I got the password and tried to shut the account down. But they won't let me until I pay for their
site for a year. I never signed up for their site I explain. Below is the email thread. They will not remove my
account unless I pay them and I am not paying for something I never wanted. Even if I had signed up for their free
membership (which I didn't) how is it that they can hold me ransom and keep my email address posted as well as
my picture for the world to see. Please shut there [censor] down. They are crooks!
My first email was on their system and I don't have a copy of it. I asked nicely for them to remove the account and
that I thought someone was using my picture and information to harass me. This was his reply:
On Aug 6, 2017, at 9:46 AM, Dan Comelo wrote:
Gee, for some [censor] who 'never signed up for the site' - you sure do have a long history of accessing it:
Can't wait to show that and the rest of your activity to 'the proper authorities'
On Sunday, August 6th 2017, 09:53:06 [protected]@mac.com wrote:
Remove the profile you have for me on email address [protected]@mac.com. I never signed up for your site and if
it's not taken down I will contact the proper authorities and have your site taken down! I own a computer company
and know how to do it. If they don't than I'm hop on the dark web and take down your whole site! [censor]!
guynxdoor
On Aug 6, 2017, at 4:38 PM, Dan Comelo wrote:
uh huh. I'm betting that when apple gives us the ip address you used, and we track that back to your isp, we'll
confirm it was in fact you.
We do not delete accounts. No one does. Not Facebook. Not Twitter. Not Microsoft. No one. There are laws in
various states and nations that require maintenance of user records.
You created the account, you inactivate it.
On a side note, if you weren't just another freeloading [censor] using the internet for free adult content, you
wouldn't find yourself in this situation. What sort of [censor] won't put a lousy $20 on the table for a year's
subscription to a site they deliberately signed up for?
Dan Comelo [protected]@NextDecadeSolutions.com

I didn't sign up for their site and they are demanding I pay 20 dollars so I can take down the picture of me with my personal email address in it. So they have my email address out in public for all to see.

On 7/30/2017 I started getting Apache server connection errors. When I called support I was immediately told that this is an issue with my site. When I asked what do I have to do with servers I was put on hold and than told that this particular server has some issues, please call back later. I called back in few hours and was again told that it is my site issue. Than the same conversation, than "yes, it is our issue, please call back". I called back the next day and was told, that this is my site issue ... than hold, than "yes, it is server issue".

Is it the standard GoDaddy response to people calling technical support - "it is your issue" when in fact the screw up is on godaddy side?

I was offered to be moved to a different server, the operation that should be fairly simple and transparent.

Imagine my surprise when it took three days and every day after I called I was told that the issue is not with the move, but with my site. I was given a hole lot of different explanations. 1. My script is not working. 2. My PHP is no longer supported. 3. I have an old server IP hard-coded into script, 4. I have malware that causing issue.

Only yesterday when I got a chance to sit down and thoroughly go through the copied DB I realize that out of 207 tables in my DB you copied ONLY 117 and all issues had NOTHING to do with me and my scripts, PHPs and malware, but in fact it had everything to do with your customer support agents very well trained to push issues back to customers and you inability to complete simple task of copying file from one disk to another.

All this caused a lot of distress to me and at this point 3 more DB are not connecting. Also I had to spend money on malware removal that had nothing to do with the issue.

To top it all off I received an email that my DB is in excess of allowed 1 GB size and will be disconnected if I do not downsize. Imagine my surprise when I opened phpmyadmin and saw the size of DB being 768 MB. Another surprise was when I called violation team and asked a rep a question about the letter. His response was "what is you did not understand? You have the letter, everything is explained there".

Are you guys in US or this is best customer service model of some third country?

At this point I stressed out enough to spend 10 minutes of my time to write this email, even so I am not sure I will be able to get a meaningful response.

Last Thursday I changed my domain for my email account. Since then, I haven't been able to get email set up on my iPhone or Outlook. I spent over 4 hours on the phone with your support with no resolution. It's clearly an issue with Office 365 but every support person I spoke with refused to contact Microsoft for additional help. So I decided to revert back to the old domain...I was told to delete the user from office365 and everything would be fine. I was promised that I wouldn't lose my previous emails. The support person also walked me through making a backup of Outlook. Well all of that was a lie. The backup was empty and all of my emails and email account was deleted from Office365. This is completely unacceptable. I cannot believe you offer Office365 without the proper support. It's a disservice to your customers. I want my emails back.

I used GoDaddy for about 11 years without a problem. I used it's services for personal items and club items. The club items were email, domain and website. Because i left the position of webmaster i wanted to move the club stuff to a separate account. This simple request was so botched i was locked out for 2 weeks. when I did get back into my account wrong names and passwords were inserted, and tried several times both on chat and phone to correct the issues. i was concerned the wrong charge card was used. I still don't know if my card is removed from their records. I could not get the "staff" at GoDaddy to fix the issues over several weeks.
I finally gave up and moved my personal stuff to another host.
I contacted GoDaddy and asked for refunds for various items. I had paid for two years of email and used 13 months. Those eleven months amount to $65 that i could use for the new host.. GoDaddy basically said "too bad, you didn't cancel with-in 30 days." No wonder he is so big, he cheats his customers and doesn't return money when he doesn't complete a contract.

Today GoDaddy turned out to be a scam. Thanks a lot godaddy. They ripped me for $2000 give or take on SSL. Some concerned guy called me from Godaddy saying that I can save money by consolidating all SSLs to one bundle. Sure, why not, right? What they didn't say is that they will charge me today for 3 years of SSL even on SSLs that were purchased for 3 years 6 MONTHS AGO. Well, you can always call support and get it sorted out, right? Wrong! To fix it and get a refund, all my SSLs will have to be cancelled, and I'll have to spend a few hours redoing all servers, not to mention the downtime. This was my last business deal with GoDaddy.

Go Daddy auto renewed my domain and charged me for this. I did not want an auto renewal and they renewed 2 weeks before my product was due to expire. I had previously tried to cancel the auto renewal but had problems with the site. Also they are supposed to warn their customers before doing this. I want the renewal cancelling and a full refund but I can't find a complaints section on the website