GoDaddy
Reviews and Complaints

opportunities failure messages notices in correct address attached to irenausss@yahoomail.com cancel all ways be trough not allows to block by Internets cafes fraudsters i, do work herring used disturbs mine programs

GoDaddy has the worse reputation in the industry for domain and hosting services. No matter who I talk to, they view GoDaddy as the scammer of scammers. They have terribly poor service, at best mediocre hosting quality, but the biggest scams are how they deal with payments. GoDaddy will keep any payment information on file and harvest the information to collect money from you for renewals or orders you have never authorized. They keep charging and charging endlessly whether you approved for it or not and they will automatically go through any payment method you have ever used and charge on that even if it is not related to the purchase of the product in question. You can never remove your payment information on the account, they have blocked that option, which means there is no way of avoiding from the company misusing it.
With GoDaddy the customer is simply never right. They will never provide refunds and argue endlessly to justify any charges they do. Customer support is so bad it's a joke. At best you get a response back that has no relation to the question you ask. And they go on and on like that so you get nowhere with them.

I've tried other hosting companies since, and never once had the bad experiences I had with GoDaddy. GoDaddy is by far the WORSE domain and hosting provider out there and truly on the bottom rung of scammers.

DON'T WASTE TIME AND MONEY ON GODADDY UNLESS YOU WANT YOUR CREDIT CARD TO BE MISUSED! YOU WILL NEVER GET ANY SUPPORT OR CUSTOMER RIGHTS IF YOU BUY FROM GODADDY.

I want to go after them as well. They have done the same thing to me and I know I clicked manual renewal. They are serious thieves!
I want want to learn how we can file a class action suit and join anyone doing so. How can we organize?

I had very similar billing problems with Godaddy.com (29 december 2009)

I got billed for renewal of Godaddy.com hosting for two years. I had few problems with my bill.
1. I had chosen manual billing before the actual billing date and removed my creditcard information, which had expired anyway, from their database.
2. My creditcard information (before removing it) had expired 07/09. They shound not have been able to bill me, as they stated themselves on a several earlier e-mails: "IMPORTANT: If the credit card we have on file for you has expired or been closed, we will not be able to automatically renew your product(s)"
3. Even the ammount of the bill was incorrect. information under my automatic renewal, which I had checked two days earlier, indicated much lower price than what I was billed.

...So they billed me even though they shoudn't have. They billed me even though they shoudn't have been even able to. And they billed me for a much higher ammount than my automatic renewal originally indicated...

I complained to them about the incorrect bill and got a detailed instructions how to get a refund. I was told that this was the only way too get a refund on the incorrect billing. Following these detailed instructions led me to delete my whole hosting account, including the incorrect 2 year renewal and my other later manual renewal. I basically lost all data on my site (last back-up 2007). After I had just realised what I had done, following their detailed instruction, I called them and they told me that they can get my data back for 150 dollar fee... I was less than happy.

I would be very interest about a class action lawsuit against Godaddy.com.

This company will never do right for you. Be careful: in the recession they have increased their guerilla tactics to keep squeezing money out of people by any unlawful means they can.

GoDaddy has the worse reputation in the industry for domain and hosting services. No matter who I talk to, they view GoDaddy as the scammer of scammers. They have terribly poor service, at best mediocre hosting quality, but the biggest scams are how they deal with payments. GoDaddy will keep any payment information on file and harvest the information to collect money from you for renewals or orders you have never authorized. They keep charging and charging endlessly whether you approved for it or not and they will automatically go through any payment method you have ever used and charge on that even if it is not related to the purchase of the product in question. You can never remove your payment information on the account, they have blocked that option, which means there is no way of avoiding from the company misusing it.
With GoDaddy the customer is simply never right. They will never provide refunds and argue endlessly to justify any charges they do. Customer support is so bad it's a joke. At best you get a response back that has no relation to the question you ask. And they go on and on like that so you get nowhere with them.

I've tried other hosting companies since, and never once had the bad experiences I had with GoDaddy. GoDaddy is by far the WORSE domain and hosting provider out there and truly on the bottom rung of scammers.

DON'T WASTE TIME AND MONEY ON GODADDY UNLESS YOU WANT YOUR CREDIT CARD TO BE MISUSED!

I'm going through the exact same problem right now with them. What our Plesk Admin tool says we've used in bandwidth (5.59GB) is not even close to what the account admin panel (1006GB) on the GoDaddy site says. What makes this even worst is that the site has only been up for a little over a week! I've tried asking GoDaddy to explain why there's a huge difference and they can't or won't.

Unfortunately, I can't put 0 stars. GoDaddy certainly does not deserve one star.
While people have many beefs with them concerning them auto-charging, over-charging, deleting their accounts or domains, insanely high reinstantiation fees (usually after they screwed up), making it damn near impossible to cancel renewals (of certain services) or other activity that is despicable, my complaint is of another nature - their website(s).
Every so often, one of my clients or my domain names requires ICANN authentication (to prove your registry info is correct & what-not), so GoDaddy automatically sends a link to click. 9 times out of 10, the link, after clicking and waiting 2-3 minutes to get to a login page to confirm your ICANN status, you are presented with an unformatted page with no login link (just a list of countries). This is due to a portion of other page elements not loading either from their site or 3rd party sites (CSS, javascript, ads, images, json, etc). Most of these elements are nothing but adverts (page spam) and, when they fail (and they do almost daily), the page will not load completely (making it impossible to use). In a nutshell, their development team appears to be a bunch of mad, drunken, monkeys banging on keyboards. It's painfully obvious that they spend most of their revenue on marketing and very little on development and no money on testing. Perhaps the developers are underpaid or the management is brain dead - either way, they are a beacon for gross incompetence in web development.
I've attached some examples of what you may encounter (first the ICANN page, then a screenshot of their help page).

We bought hosting space on 14-aug- 13 with go daddy, still (24-Aug-13) we are unable to host our site . They are unable to resolve this issue . We are fed up by communicating and raising incident against this issue .They are just saying we would resolve this issue within 24-72 hours. Please help us to host our site otherwise we have to take some strict action action against Go Daddy .
Our customer number is : [protected] and
incident numbers are :[protected], [protected]

About a year ago I purchased a domain name from Godaddy.com. There were now indications that my Credit Card was going to be held on file for automatic renewal. I never used the domain name and when my email started to get inundated with requests from go daddy.com to renew I came to the logical conclusion that my years subscription was ending. In none of the emails that they sent were there any indication of automatic renewal and I was content with letting it run out as I did not want this name any longer. On 06/06/2017 I received an email that my account was being automatically renewed for $109.18 this is after I received an email saying that my account was renewed for $2.99 which I was not worried about and was on planning on getting in touch with them as soon as I could. I contacted customer service and after an exhausting conversation with an agent I spoke to a supervisor who assured me that I would receive a refund, how ever after I filled out their form as per their instructions they still refuse to refund my money.

Still really fed up with these guys who turn a professional service into a money grabbing exercise. Every time you try and navigate they greet you with a request to upgrade, buy, change something which as you guessed, will cost $$. They are real sharks and their attitude is if you don't like it, don't bother. Even their management area is a nightmare always trying to stop you transferring domains away and stalling the process. Quite a horrible american company to deal with..ugh.

Customer service is terrible. Everyone tells you something different so they are not training their employees properly. I just say go with another site for web hosting etc. I've had terrible experiences. My site was down for 48hrs and for 3 months they couldn't figure out why my site wouldn't accept paypal. And they are the experts? They allow paypal as part of their checkout process. No one ever got back to me and I was sick of calling. I must have called every days for weeks!

I was sent an email by Godaddy.com that it was time soon to renew my account. Since I never used it I decided that I would not renew it and thus not pay the next years fee in advance. I was unable to log onto my account and after several requests I was NEVER sent help to do so such as password reminder, etc.

In contacting "customer service" all I could ever get was how to fix my problem which was really their problem. I repeatedly emailed them back that they have the problem not me and that I would not be paying for next year. Long story short, they actually had the nerve to attempt to remove from my bank account several days early, the funds for next year, while I'm hotly contesting the situation they actually had the gall to try to steal money from me early! That takes big brass ones! Then they send me a smart a__ email that if I want my service back, cause thank God my old card date provided was out of date, I would have to pay the regular fee PLUS a fifty dollar extortion fee! Needless to say if your out there people, please do not use this Godaddy company, the owner sure doesn't need the money and they will NOT let you opt out without a fight!

A truly disappointing company, Bob Parsons, the owner should read his own rules for success, they don't just apply to him. If more news comes in I will keep you informed. I have really had it with this sorry company!

I purchased Domain name and Hosting on Saturday Sept 26 2017 I looked at Wordpress decided I prefered to do the Website Tonight design. Called alot Nothing...
Had to change the Password 3 or 4 times to get into the site. Every password was only good 1 or 2 times at most. Decided since the wordpress worked a little I would use it for Hosting and when I did it kept saying adverts are not allowed since I am affilitate and when I purchsed form Go Daddy I asked is advertising a problem they said NO it's not a problem. After severel notices from Wordpress I deleted the Blog. Attempted to contact Go Daddy ( via email) 1 more time to set up the Website tonight. Never received a response, so as of right now I cancelled the Hosting and Wordpress was cancelled 2 weeks ago it should not take Sept 26, to Oct 29 to set up a website...

I used GOOD AS GOLD account to invest in domains industry, but Godaddy needed to refund some money to me.

I begged those people not to send a check by mail but made a wire transfer, in the same way I´ve sent the money. One week later, I`ve received an e-mail telling me “the check is literraly in the mail to you”.

I´ve been waiting for 3 weeks in order to receive the check, a tracking number, the shipping company´s name, a scanned copy of the check or the invoice, but nothing happens yet.

My VIP Sales Representative just answer: We have more than 3 million customers, so understand why we are doung things this way.

I can´t belive the world leader company do things like this.

I´ve wrote dozens of mails, I used the forums of their site, so I decide to worte this to tell you:

PEOPLE: DON´T USE GODADDY GOOD AS GOLD

or use it but you´ll never think about receive your money when you need it, just when they will.

I have bought 5 years of ssl certificate from godaddy india service provider, I have not utilised the product for one year and I want to utilise the same, however the same was expired and not available in my cart, spoke to their customer care services which located in india. However they have taken 5 hours with out provided any solution, and at last telling us, u can not utilise the certificate and go and buy for another certificate

Buit they did not clarify me how my 5 years valid ssl certification was how it is expired in 1 year, they have simply avoiding my exact problem and giving me trash information.

Watching the super bowl with my family.
I do not watch questionable materials with my toddler in the room! The commercial with the model and brainiac was too much, too far, and not acceptable for family viewing! Way over the top and not appropriate!
If I ever had any inclinations of giving my business to godaddy.com, I now will never use them.
There appears to be no concern for families or children! I am outraged! This is ridiculous!

I had the same experience. I've always let domain names that I didn't want to renew expire, and now all of a sudden 2 names auto renewed. I argued, and they said too bad. I don't understand why I got all the emails saying they were nearing expiration! And all these red exclamation points in my account saying they would expire. And then they renew anyway!

I did not agree to auto renewal with godaddy. They sent me an e-mail stating if I did not renew I would lose my account, so I didn't and they renewed my account anyway and charged $167 to my credit card bill.

This happen to me. Ordered 2 domains 2 yrs ago. I set it up in 07. I got a renewal notice that it was expiring and I needed to renew. I did't renew. Guess what I got. A charge of the next two yrs for the domains I don't use. I contacted them and they said they can't issue a credit. BEWARE! When you order they put you on an automatic renewel and you have to change it. I will never do business with them again and I'm writing to the Better Business Bureau.

GODADDY also host many of the scam locksmith sites. They are believed to be Israeli organized crime outfits. Nation wide locksmith scam outfits.

Godaddy has overcharged me also. I registered per their advertisement both in the search ad and on their site. I took screen shots of the ads both before and after clearing the cache and both showed that they were running a discounted price for domain registration. However, when I got to the checkout screen the discount was not reflected in the final price.

I registered anyway because I figured they were a reputable company and would refund the difference since the error was on their end. They have not refunded anything and are now issuing all types of excuses. You can not trust this company, beware. Even though they requested a screen shot of the Google ad, a shot of the advertisement on their website with the terms window open, they will not honor the terms which clearly validate my claim.

I'm going through the exact same problem right now with them. What our Plesk Admin tool says we've used in bandwidth (5.59GB) is not even close to what the account admin panel (1006GB) on the GoDaddy site says. What makes this even worst is that the site has only been up for a little over a week! I've tried asking GoDaddy to explain why there's a huge difference and they can't or won't.

KAPpm - you're an idiot

Sounds like you did you it so you should pay for it, next time think twice about what you put on your server and use bandwidth protection. Any host that your with will charge you for overage, possibly you have just started getting better SEO placement, instead of complaining you should take advantage of the increased traffic and do something with your site. If your not interested or not capable sell your site, all you need to show is a traffic report and there will be a flock of businesses that would love that type of marketing for themselves. Supriseingly GoDaddy sends me tons of messages letting me know I am even coming close for my bandwidth so start paying attention to your emails buddy...:mmm Good Night

godaddy.com is also Wild West Domains, Inc. in Scottsdale, AZ (wildwestdomains.com) and host and charge millions of web sites. They fraudulantly dupped me into buying a domain name and hosting services through christian-domains.com which are not christian. My web site CRAWLS to the point of timing out. I can't even check my email or update my web page it is soooo sloooow. I will be moving my domain name after giving them at least 60 days notice BEFORE expiration or they automatically renew you for another year!

"They didn't respond to several of my emails and gave generic, unrelated responses to my questions." This sounds just like the GoDaddy I know!

Pathetic service, and rip off, they will charge you with out notice, and ask you for huge amount when you are stuck bad, bunch of black mailers and big time waiting queue .

Yeah, how about this.. I purchased a Multi-Domain SSL for up to 5 domains thru godaddy.com. I made the purchase about two months ago and just activated it today. Now I've set up several CRT's from godaddy in the past without issue, until now.. I set the CRT up as I normally would assuming after I would still have 4 more left. Well... That's not the case, with this particular kind you add the extra domains to it. OK fine.. So I remake my signing crt request with all 5 domains in it to make it easier. I go back to go daddy control panel for SSL and figure it would be easier to delete the CRT I just set up and re-create it. So I delete the existing SSL I set up (when I deleted it it said this will destroy the CRT "BUT SAYS ABSOLUTELY NOTHING ABOUT IT CANCELLING MY ORIGINAL PURCHASE" So I proceed... I then go back to the main account page/ my products and click the SSL tab - There was no SSL product "WTF" OK so I call. They go ohh.. We're sorry about that let us see what we can do please hold for a few minutes. After about 5/6 mins "Mar Kanveya" the support rep I had gets back on the line and says ok I couldn't restore your product so this is what I did ( she tells me she issued a refund credit to my account for the SSL package I originally purchased, so now what we will do is just re-buy it) I say OK no problem. She sets it up and then tells me I owe a difference of like $75... Wait What? No No No... I don't want a new package I want the package I bout plus I didn't pay $150 for it I paid $104 cause I used a coupon code for 30% off, she gos ok do you have the code, I said yes (but it was expired) so she puts in one that isn't.. Now at this point I'm thinking everything is OK, NOPE... She then tells me ok how would you like to pay the difference now of about $30.. Again I say No No No, I just activated the product today even tho it was purchased a couple days over two months prior. She then says well the only way to issue a credit is pro-rated from the actual time of purchase.. I say, WHAT - NO, that's not what I wanted you to do "I JUST WANT WHAT I ORIGINALLY PURCHASED BACK" her response was well I can't do that, I said that is unacceptable, please just put what I deleted back. She says I can't do that either.. WTF.. OK.. So I proceed to ask for a supervisor as now I'm getting very angry. After a ten minute wait her supervisor Zach Hayes gets on the line. I explain the situation again and say I'm not paying more for something I already paid for. He tells me there is nothing more he can do, the refund credit is the best he can do. He says I really do understand it's not fair but there is nothing he or ANYONE else can do.. NOTHING.. Well in my mind that is BS - there is always something that can be done.. I protest to no avail, after about 30 minutes trying to get answers and me very very very angry I got nothing.. I refuse to pay more for something I already paid for. Again he says he understands but the way the system works there's nothing anyone can do. Well that too is BS, I own a dedicated server with a VPS I host and manage domains myself ( I was using godaddy for SSL and domain purchases, have for a long time and I know someone somewhere in the godaddy organization can fix it.) He says nope not possible. Fine let me speak to your supervisor, no I can't do that he says. Why I ask, he says there is nothing they can do either they will tell you the same.. I demand to speak with the supervisor to no avail. All he would do is provide his supervisors name "Jenae G." wouldn't give the last name.. I think I need to call an attorney, Mar Kanveya issued a refund credit without my authorization in an attempt to fix a situation but because she did that it made the situation worse. I'm not really sure what to do here, I just know I've been screwed over "Not too mention, I have 5 accounts that need SSL's that don't have them now... Really hate godaddy right now.

Godaddy is complete ripoff, nothing you put in their search is available i tried every imaginable word from [censored]tyfool.com to godaddyscam.com all were registered. sadly i lost my intended name, it amazes me why such a company is permited to operate without a lawsuit. they take the shine out of the e community and totally make it unatractive to do legitimate business online. Godaddy you are cheats

We fell for another Godaddy ripoff scheme - Domain Buy Service. We were trying to obtain a soon-to-be-expired .com that is our actual business name. We felt this would be the best way to get OUR NAME back, rather than trying to get it on the open market, once available. Godaddy claims the Domain Buy Service will attempt to purchase an existing name for 30-days. After 10-days we received notification that the efforts were ceased.

Requests for an explanation of the quick closure, renewed efforts for the 30-day term, or a refund for not fulfilling their end of the transaction have been fruitless. Godaddy's response to my requests have taken on the Groundhog Day theme - they keep replying "Due to its complex nature, your issue has been relayed to our Advanced Technical Support Team. Our most skilled technicians will be working to resolve your issue quickly and completely. You will be notified promptly upon resolution." Yeah, right, I've given up holding my breath - blue lips are not pretty...

To make the matter more interesting, we received an email from a third party offering to purchase the name ASAP for a small one-time fee. Humm, how did they know we were intersted in the .com?

Godaddy ripped me off,
I signed up with go daddy.com. It hijack my domain name and asked me to pay for a fine. Best advise for you if you plan to host w/ godaddy...be sure to purcharge your domain else where not goddaddy.com else if you make some mistakes or violate their rules.godaddy.com will hijack your domain. thanks.

We have experienced the EXACT same scenario, when checking domain names thru other registrars they are available, however when put into the godaddy search engine, they suddenly disappear...how strange is that? Looks like a class action lawsuit should be initiated against this scam artists!

Who does godaddy think they are? They now appear to be a governing board? They seem to have a vendetta against online pharmacies. They dont know what they are doing and the first thing about telemedicine? They are a hosting company and should stay a hosting company. Instead they seem to be shutting down online companies who are doing legitimate business practice. They lie and state an online prescription is not valid? Who exactly are they again, a pharmacy board? No sir they are not...

These goons tried to strongarm me into paying them for 'spam' that supposedly originated from one of my websites. Note - I do not HOST with GoDaddy . Note - I do not have an EMAIL with GoDaddy. Note - I did not send spam. Note - the spam didn't even come directly from my website or server it was simply someone who wrote up a cheap script for spamming people and my domain happened to be the originator for some of these emails.

Go Daddy tried to tell me it was my fault the spam went through and that I had to PAY THEM a 'cleanup' fee!
RIDICULOUS!

I am moving all of my registered sites to another registrar. Go Daddy - you are SO far out of line it's ridiculous!

I think godaddy are a ripoff, I have hundreds of domains with numerous registrars and godaddy is the only site that seems to be designed to trip you up. The site is always trying to sell you things you don't need and it uses language that would confuse new users making them think they were obligated to take certain services.

I would also warn potential customers that godaddy has some ripoff terms and conditions and is really inflexible.

I had a domain due to expire in july 2017, I logged into the godaddy portal and requested a password to transfer it to another registrar. I then had do dig around to find the place where you unlock the domain. Whilst I was there I noticed a typo in my whois info and corrected it.

I went to my main registar and kicked off the transfer with the auth code, but instead of receiving the email telling me to confirm the transfer I get a message saying:

"the transfer of yourdomain.com from godaddy.com, inc. To another registrar could not be completed for the following reason (S):

Express written objection to the transfer from the transfer contact. (E. G. - email, fax, paper document or other processes by which the transfer contact has expressly and voluntarily objected through opt-in means).

The express written objection may be the result of a pending or recently completed change of registered name holder. This is an opt-in process during which the new registered name holder agrees not to transfer for 60-days. This domain will be transferrable on 8/6/2017.

The language alone is enough to drive you nuts, “express written objection”, well when I called to find out who had objected it turned out that it was godaddy itself.

I have made changes to my domains dozens of times but at godaddy this kicks off a restrictive practice and what is worse is that when you inform them of it they refuse to fix it. Worse still the godaddy rep is obnoxious, keeps you waiting 23 minutes and then tells you that you should know their full terms and conditions.

Now when you transfer ownership and usually registrar there is an icann rule that says you cannot transfer it again for 60 days, but ripoff godaddy adds it own 60 day restriction when you correct a typo, the ownership did not change and even when they were advised of this they refused to be flexible and release the hold.

So now if I don’t renew my domain will expire in july and I can’t transfer away till august. Well this is one paltry domain of over 150 that I own, godaddy will rip me off for less than 10 lousy dollars but they have created so much bad will. I am a domain investor, I like to use a single supplier to make admin easier, so when domains come to expire I move them to my preferred supplier. However, once a year or when prices go up (Like next month) I take another look at my single supplier and compare them to the market. Well this stunt means that godaddy will never be considered as a supplier, moreover, I warn other buyers to steer well clear of godaddy and I urge others to spread the word about godaddy.

Godaddy, well yes daddy I am going, you may get your $10 but I will be out of here when you can’t stop me on 8/6/2017.

signed up for one mere domain name. marked NO on ALL contact info for calls, offers by email, etc. Next thing I get is spamming offers, sales, advertisement emails daily from GODADDY about 5-6 a day on top of calls. I aske dthem to stop-they refused-I emailed them about 10 times advised them i marked no contact- still continued. I make copies of everything. I went into my account there for the first time since i got in on 1/2/11 and they had CHANGED my preference to YES! I cancelled the account and contacted the BBB. They advertise ON THE WEBSITE they are members of BBB but when I contacted BBB they had no such company! KEEP AWAY FROM THIS COMPANY! WISHED I HAD READ ALL THE COMPLAINTS FIRST.

This is a warning: do not use godaddy as your internet hosting provider there are other website companies out there: http://www.top10hosts.net/ godaddy is rated the worst. I've had bad experiences with them from servers going down to trying to extort me out of $199 for sending too many emails. No warnings, just an email saying if I didn't pay $199 then they would suspend my website. I've paid for 2 years up-front and was not sending spam emails. I've sent messages to president@godaddy.com, pr@godaddy.com, and marketing@godaddy.com. Let's see what happens.

I started using GoDaddy for my Server needs a few years ago. You have a choice to select an option that doesn't include server administration, but if you have any technical support need for the product you purchased and expect to work without issues, you will not receive the appropriate assistance without being charged extra.
The reps are the rudest I've ever encountered, they use aggressive language, belittle you as non knowledgeable, therefore guilty for not choosing them to handle admin of your server and don't take one step in customers satisfaction direction.
I have purchased a VDS and today called to get them to help me fixing the issue that was preventing me from receiving emails in my business Inbox, which is affecting my operations. It was a basic expectation to have a server that wouldn't fail to deliver emails, and we haven't made any changes or even accessed the server at all. So, if it works and all of a sudden stops working, you would think that technical support would fix the issue. Not only they didn't, but used time to try and sell their 'Expert Services'.
Below the transcript of my chat with one of the numerous reps I had spoken before. The tone is the same, arrogant, careless, rude and disgusting:

System
You are currently at position number 7 in the queue.

For additional support information, please read the notice found at the top of the Hosting Control Center
3:23:57 PM
System
You are currently at position number 6 in the queue.

For additional support information, please read the notice found at the top of the Hosting Control Center
3:24:57 PM
System
You are currently at position number 5 in the queue.

For additional support information, please read the notice found at the top of the Hosting Control Center
3:24:58 PM
System
You are currently at position number 4 in the queue.

For additional support information, please read the notice found at the top of the Hosting Control Center
3:25:13 PM
System
You are currently at position number 3 in the queue.

For additional support information, please read the notice found at the top of the Hosting Control Center
3:25:23 PM
System
You are currently at position number 2 in the queue.

For additional support information, please read the notice found at the top of the Hosting Control Center
3:28:11 PM
System
You are currently at position number 1 in the queue.

For additional support information, please read the notice found at the top of the Hosting Control Center
3:31:57 PM
System
You have been connected to Dave P..

Please note: All Live Chat sessions are logged and may be monitored for security and quality assurance purposes.

**Please Note: We request that you do not send passwords or credit card details over chat.

Thank you for contacting Live Chat support for Virtual and Dedicated Servers. Your patience is appreciated, as I might be assisting multiple customers.

May I start with your name and the issue which you are currently experiencing?
3:35:58 PM
Dave P.
Hi and thank you for waiting, my name is Dave. May I start with your name and the issue which you are currently experiencing?
3:36:02 PM
Customer
I've noticed our company hasn't been getting emails, maybe none, maybe only some
3:36:38 PM
Customer
also, recently we were bombarded by emails from 6 months ago, non stop syncing
3:37:07 PM
Customer
I hope the emails we haven't gotten are somewhere retrievable in the server?
3:37:56 PM
Dave P.
What is your domain?
3:38:58 PM
Customer
xxxx
3:39:06 PM
Dave P.
Your MX record is pointed to your server so email should be getting sent to your server.
3:39:51 PM
Customer
this is a message one customer got Unable to deliver message to the following recipients, due to being unable to connect successfully to the destination mail server.
3:40:19 PM
Customer
today, after trying to send email 3 times
3:40:30 PM
Customer
to both xxx@ and xxx@
3:40:40 PM
Dave P.
Can you give me the full bounce back email? I need all of the content of the email to get more information on why it was bounced back.
3:41:19 PM
Customer
I don't know what you mean
3:41:41 PM
Dave P.
When you have a bounce back email it gives you a lot of information as to why it was sent back to the owner.
3:42:10 PM
Dave P.
It gives information like the mail server that it is trying to connect to or the bounce back was from.
3:42:36 PM
Customer
You mean ask my customer to copy the email they received back?
3:42:37 PM
Dave P.
Yes
3:42:42 PM
Customer
but how many email servers can a company have?
3:42:59 PM
Dave P.
They need to give you the email with the full header information and email content.
3:43:01 PM
Dave P.
They might be using the wrong email address or they might be having DNS issues on their end. This is why we need the full bounce back email with header information.
3:44:02 PM
Dave P.
Where do you have the domain softtop.com.br registered? I don't see it in your account with us.
3:44:24 PM
Customer
Reporting-MTA: dns;server1.xxxxcom.br
Received-From-MTA: dns;xxxx.com
Arrival-Date: Wed, 27 Nov 2017 10:59:09 -0200

Final-Recipient: rfc822;xxxx@softtop.com.br
Action: failed
Status: 4.4.7
3:44:31 PM
Customer
It is not registerd with you as it is an international domain
3:45:09 PM
Customer
Is this what you need?
3:45:14 PM
Customer
the email is correct
3:45:22 PM
Dave P.
You can register international domains with us.
3:45:44 PM
Dave P.
Did you update your dns recently?
3:45:50 PM
Customer
I didn't touch anything
3:46:00 PM
Customer
because I work with overseas customers, I know it shouldnt be this quiet, since its not TG anywehere else
3:46:52 PM
Dave P.
From what I'm seeing your DNS is setup correctly. You will need to make sure that your email service is running. You might need to reboot your server.
3:47:54 PM
Customer
why wouldnt be running?
3:48:22 PM
Dave P.
You said that email is not working. So since the dns is pointed to your server correctly the service for mail must be having issues. Have you tried to trouble shoot this issue on your server?
3:50:12 PM
Customer
aren't you my server?
3:50:29 PM
Customer
I know I bought Server services from you
3:50:45 PM
Dave P.
I am not your server or your server admin. You did not hire us to manage your server. Because of this you are the server admin and in charge of maintaining your server.
3:51:19 PM
Customer
So, you are saying that I don't have a server through your company?
3:51:48 PM
Dave P.
You will need to review the issues on the server. If you are not able to you can hire our Expert Hands to review the server. They charge $49.99 per 30 minutes of review time.
3:52:13 PM
Customer
the virtual dedicated server I purchased is not through GoDaddy?
3:52:28 PM
Dave P.
You have a server with us. But you didn't hire us to be your admin.
3:52:29 PM
Customer
You said above you were not my server
3:52:43 PM
Customer
'I am not your server'
3:52:56 PM
Dave P.
Yes it is impossible for a person to be a server.
3:52:57 PM
Customer
You know exactly what I am talking about
3:53:17 PM
Dave P.
You purchased a server from us but we are not your admin. You are the server admin.
3:53:17 PM
Customer
If there is a problem in the email ON MY SERVER
3:53:34 PM
Customer
then you need to assist me fixing it
3:53:42 PM
Customer
You can just let my business suffer
3:54:27 PM
Customer
I am not asking you to be my admin
3:54:40 PM
Dave P.
As I said earlier. You have to review the server yourself. If you are not able to then you have to contact our expert hands to get them to review the issue.
3:55:03 PM
Customer
I am asking you to address the problem that is causing me to receive messages ON the server I purchased
3:55:06 PM
Dave P.
Your mx record points to mail.softtop.com.br and this is pointed to your server.
3:55:24 PM
Dave P.
There is an issue on your server that you need to address.
3:55:33 PM
Dave P.
If you want our Expert Hands to review the issue you can submit a support ticket for them at https://support.godaddy.com
3:56:13 PM
Customer
So, if there is a technical issue on the server and I need technical support, who is ssupposed to help me?
3:56:13 PM
Customer
no, Dave
3:56:23 PM
Dave P.
This support chat is only for issues that are out of your control like not being able to access your server.
3:56:43 PM
Customer
I won't pay for Expert Hands for something that should be working fine
3:56:47 PM
Customer
Part of my server is working email
3:57:11 PM
Customer
For what I know then you could be messing up with my email so I have to pay you to fix it
3:57:34 PM
Customer
My Server comes with functional email
3:57:50 PM
Customer
thai is not functional right now
3:57:59 PM
Dave P.
Your server is accessible. Your MX record is able to connect to your server. When I use telnet to connect to your mail server it connects. This is something that is on your server that you need to address.
3:58:05 PM
Customer
and I am loosing communication with customers because of it
3:58:13 PM
Customer
What I need is this issue to be resolved, please
3:58:31 PM
Customer
I know my server is working
3:58:54 PM
Dave P.
Yes and we are not your server admin so you will need to do this on your own or you will have to submit a support ticket to get our Expert Hands to review it for you.
3:59:01 PM
Customer
But I also know the email, that is part of my server, is not
3:59:10 PM
Dave P.
yes it is and we are in charge of the hardware and you are in charge of everything software related.
3:59:34 PM
Dave P.
Email is software related.
3:59:42 PM
Customer
So, when you promise 'Server' with unlimited email accounts you dont guarantee that that would always work, unless the customer pays extra?
3:59:57 PM
Customer
Email comes with your promise
4:00:13 PM
Dave P.
We can't guarantee that a server will work if you do not know how to be an admin for your server.
4:00:28 PM
Customer
I didnt touch the Server
4:00:45 PM
Dave P.
You are the admin and you setup the server. This is not something that we control.
4:00:50 PM
Customer
all of a sudden the email stops working and I have to pay extra to get it fixed?
4:01:05 PM
Dave P.
You don't have to pay extra if you want to look into the issue yourself by being a server admin. If you don't want to review the issue on your server and you want us to review then you have to pay for our Expert Hands. Our admins do not work for free.
4:01:54 PM
Customer
You are scam artists and the rudest people I've ever chatted with
4:02:21 PM
Customer
How about being bombarded by old emails
4:02:30 PM
Customer
my problem too?
4:02:35 PM
Dave P.
If you are not willing to review your own server please at least reboot the server.
4:02:39 PM
Customer
I have to fix that too?
4:02:53 PM
Dave P.
A reboot is a quick way to try and fix an issue if you are not able to research the issue on the server. It is just like rebooting your own computer or laptop or phone.
4:03:35 PM
Customer
It would have been much nicer if you had suggested that 'pretending' to help
4:03:56 PM
Dave P.
Some times it works sometimes it doesn't work.
4:03:57 PM
Customer
Trying to get more money from customers is a policy that I see your company has
4:04:16 PM
Dave P.
You can view our standard support on our website if you would like to see what we support. I will get you the URL.
4:04:32 PM
Customer
and its absolutely disgusting
4:04:34 PM
Customer
No need
4:04:42 PM
Customer
No matter what issue you dont support
4:04:51 PM
Customer
even something that is basic like this
4:05:02 PM
Dave P.
Included Support

If the source of the technical problem you are experiencing lies within systems or technology under our exclusive management, no charge will apply.

Examples of supported technical problems:

• Your server becomes unreachable due to a network failure within our facility.
• Your server becomes unreachable due to a hardware failure within our facility.
• The hosting service setup process failed to complete successfully.
• A root user password change request failed to resolve successfully.

If you need custom work, such as Advanced scripting, programming or troubleshooting, you need our Assisted Service Plan.
4:05:02 PM
Customer
and you should support
4:05:07 PM
Customer
How about being bombarded by old emails?
4:05:18 PM
Dave P.
That is not something that we can control. Where are they coming from?
4:05:38 PM
Customer
The SERVER
4:05:47 PM
Dave P.
Then you need to be an admin and work on your server. If you are not able to then you can request help from our Expert Hands.
4:06:17 PM
Customer
So, its normal for a customer to get emails from months ago all of a sudden?
4:06:25 PM
Dave P.
That is not normal. But if your server is doing this then you have a configuration issue on your server.
4:07:03 PM
Customer
And if I didn't touch any of the configurations, you are saying that I have to pay you to investigate issues coming from your side?
4:07:35 PM
Dave P.
The issue is not coming from our side. It is on your server. You manage the software on your server.
4:08:09 PM
Customer
Ok, Dave, this chat will be online soon...we'll see who agrees with whom!
4:08:43 PM
Dave P.
May I assist you with anything else?

just so complicated and not honest in my view trying to trick you into committing to products you do not need and nothing is clear

Godaddy is absolutely a nightmare to get organized. When I try to set up everything for a new domain account there is so much clutter and external upselling that I can not focus on getting my domain set up. secondly they try to up sell you on what ever then you click to see if you may want it and bang you are not given an option to cancel and you are already in their shopping cart. It has taken me so long to muddle through what should be a 4 step process and I find my self spending even more hours trying to figure it all out. Go to Aplus.net next time quick easy and no BS product barrage

Watch out when you renew thew will prolly hold you for another 60 days. Check the fine print.

I have had my account locked out because GoDaddy had someone hack their systems in January. So they want ME to call THEM on the phone to confirm who I am so I can access my account.

I live in the UK I don't want to spend the money calling them when it's their mistake.
Now they won't respond to my emails, even though they did offer to help me via email if I had an issue calling from the UK?
I have emailed them 3-4 times without a response. I'm going crazy mad. WORST ONLINE SERVICE PROVIDER I HAVE EVER DELT WITH PERIOD!

paid for one professional email id, not showing in my dashboard

order no.: [protected]

Professional Email - Individual - 1 year(s)

1 User

1 Period

₹ 348.00

Subtotal:

₹ 348.00

IGST:

₹ 62.64

Total:

₹ 410.64

Godaddy India is unable to protect websites they have been , my web site with expired periode is under godaddy and its bee hacked and they are not taking care of it , such a shame less act

ebookingguru.com

Our email has been down for a week, we call Tech support. and then they give me time to fix the problem, never fix it!

then I called like 10 times to service tech support holding for 1 hour and then discount the phone,

not reliable, one big bad service.

My domain guidemarketing.net which I had registered with Godaddy for 20 years was sold to launchpad.com without my permission.

I'm communicating directly to the 380 hedge funds, the S.E.C and The United Nation's Consumer Protection Agencies of each country about GoDaddy's auto renewal scam and refund policy, why? You guys are all over the place & wordy. In order to file a class action and obtain certification you have to create a class of similar, i.e., in the same class which in this instance is (1) Auto Renewal Complaints (2) Refund Policy. Google: GoDaddyrefunds.net, that's me and I'm using the GoDaddy logo, and they won't sue me or cease and desist me, why? I've made their gddy stock drop 5-points beginning 2/7/22. Several years ago, three neighbors' homes surrounded my home with 5 barking, yapping howling dogs, morning, noon and nightly, so I acquired 14 roosters and one chicken, but didn't know the guy that sold me those roosters fought them and when I threw them rooster over their fences and those dogs came out those roosters kicked those dogs [censored]. One guy tried to physically attack me and two of my neighbor's received citations for having farm animals inside of Miami City Limits. Google: Jobie Steppe - - - - GoDaddy is about to be on the receiving end of getting some sand put in their Vaseline and WE AREN'T GOING TO BE ON THE RECEIVING SIDE THIS TIME AROUND!

GODADDY HAS DONE THIS TO ME AND I HOPE THEY GO BANKRUPT AND THE OWNER GOES TO JAIL AND SUFFERS LIKE HE HAS DONE TPO SO MANY PEOPLE THEY PAY THE BBB TO GET APLUS RATINGS THIS COMPANY IS THE MOST FRAUDULENT PRACTICES ON EARTH THE CUSTOMER SERVICE IS THE WORST THEY NEVER ANSWER PUT YTOU OPN HOLD THEN HANG UP AFTER 3 HOURS OF WASTED TIME EACH DAY THE ONLINE CHAT IS A STUPID BOT

GoDaddy done this to me too and when i chat its a bot and when you call your on hold 3 days over 2 hours at a time they do not care and the stupid owner is a billionaire they also pay the BBB to get A+ rating they should be in jail for all the fraudulent lies I personally never want harm or dad things to anyone but the owner I hope he rots in jail and suffers for what he has caused so many people and I wish this company goes bankrupt.

They have been overcharging us by almost double without consent.

This is how GoDaddy cheat their customers?
https://www.wgsamantha.com/how-godaddy-com-cheat-their-customers-with-domain-registration

After using Godaddy for many years, I just discovered they were charging me for 3 services (email and product) I never ordered and have never used. I've transferred 10 domains away from them and will be finished with them completely in a week or two. Outrageous service and quite fraudulent as well.