Goodwill Industries
Reviews and Complaints

Daleville, virginia, noone tell the return rules, nowhere is writting, when you return something they dont take back, and very very rude people work there,ı am sorry but ı will never shop there again and no donation…I earn my money very hardly, noone donation to me like goodwill….,

I have 3 or 4 returns now that are older than 2 days cause I have sent over 3 emails with no response. I ran out of the house in a hurry and forgot my return 1 day, 1 return was due on weekend and I did not work (good will is near my work), another time, I simply forgot. I need the ok from corp to return a late return to the store. CAN SOMEBODY FRIGGING HELP ME? Ive been asking for almost a month here.

Why dont you just open up the fitting rooms wuth a USE AT YOUR OWN RISK sign on the door. It would make life so much simpler for us patrons

I am a weekly high dollar shopper at you Goodwill Boutique in Keller TX. I attempted to shop there today. The store is kept too hot. This is TX and it is 100 plus degrees outside and not much better in this store. They have one lousy fan blowing in it. I turned the fan on myself for a few minutes. The cashier became angry, got the manager who flew out from the recesses of the store and took the fan off me saying “ the fan is for employees in the back” only. The fan was out in the store, not in the back wherever that is. Unbelievably RUDE employees you have working there. Will not shop there again. I have shared my experience on every Social Media platform I have access to…

Tues/June 28, 2022. 9:00am-1:00pm.

I took my daughter to the outlet on Franklin in Indianapolis today so she could find some items for college. We cashed out after each round of them bring the bins out, unloaded in our car and back in. We did this 4 times. I noticed on our receipts that we were charged/rounded up for "donations". Previous visits the workers would ask me if I wanted to donate. I don't mind donating but I expect to be asked. Our 1st check out was with a young man and he did it. We then tried the young lady and she did it too. This should not be allowed.

Karen manager arden hills minnesota

I am a loyal customer of the goodwill for years. I went into the arden hills goodwill today and I have never been so disgusted in the way the manager spoke to a young emlpoyee out on the floor. Her attitude and tone was so horrible. You can tell this woman has no leader skills and bullies her employees. I thought that the goodwill was suppose to help reform the workers. Not break there spirit. How can you employ someone like this to be in charge and train other individuals. I felt so sorry for the employee. This manager walked around the store just angry. The energy in the store is off and the employees seem unhappy because of her. Its so sad to see. You need to have a talk with her and the employees and see whats going on with her as a manager. Its not ok to see.

Myself and my sister had the unpleasant task of cleaning out the storage locker of my father and my brother who passed away 12/21/21. On May 23,2022 we began to clean out the locker located in Plymouth, New Hampshire. At the end of the day we drove down to the Laconia, NH Goodwill building. We were there at about 5:25 pm. There was an employee that came out with a cart, he stood there and did nothing to help unload the U-haul van we had rented. He began complaining that we should have made an appointment if we were bring so much stuff. My sister tried to explain our situation but the two employees continued to complain. My sister was very up set and told them that they were on notice that we will be bringing loads down everyday for the rest of the week.

The following day, May, 24th my sister and a friend who had been helping us went down to Goodwill. They waited and waited and watched the two men talking to an other man. Finally the other man came out and demanded to know what was in the boxes. My sister explained to him that it was clothes, houseware items and many other, like books, puzzles etc. My sister's friend told him if they didn't want the items that we would just take it all to the dump. He then replied no, no, and he would get the guys to bring out carts. Again the men made no effort to help. One complained that they had to stay to 7:00pm to go through all the stuff we had dropped off the day before. At that point my sister made up her mind that we would not bring anymore items. to Goodwill! Instead the following day we call the Salvation Army in Laconia and they told us they would happily take everything we wanted to give them. So, we loaded up the U-haul van again with clothes, household items, books, puzzles and sooo much more. When my sister arrived at the Salvation Army there was a team of 5 employees there ready to help unload. They thanked her many times for all the items. We then made arrangement for the Salvation Army to come pick up the furniture that was in the locker. My point in telling you about our experience with the Salvation Army is for you to see the huge difference in the treatment we received at Goodwill and by the employee's actions Goodwill missed out on many really great items and furniture. I was also told that I could download the receipt because they did not have any donation receipts there. I tried and tried to download the receipts but could not. Salvation Army sent a thank you letter to me and included a donation receipt.

Found a Sony base speaker priced with tag , red, on top for $1.49 ,unknown working cond. Found a hardwood floor steam mop marked down! 4 times from $10.00 to $1.00 took both to register with other items , books, vase etc, waited in line for a timed 38 min , everything was rang up at the prices marked and I was given a total) price and when presenting amount asked for wasloudly and without reason told she is not going to sell the speaker to me at that price because the tag was probably changed and I asked if it happened often and if I was being accused of it and what made the determining factor in her professional expertise in her conclusion that I was as she claimed here is the point I was given in her exact words, because no electrical items price tags end in . 50 ever which I agreed with I also pointed out that I've never seen anything that ends in , 50,. 25, ,75 nor, 00 for that matter and I pointed out the steamer in my cart she just rang up was $1,00 and pointed out the,, 00 and asked why when it was anounced a manager was needed for it to be explained as she was explaining to me that nothing electrical end in , 50 and the steamer wasn't considered electrical but as a vacuumwhile I am showing her the plug. The manager ... At that particular moment as I as informed and cashier huddled right next to me and I heard clearly he changed the price and I'm not going to sell it to him the manager then says did anybody see him do it and she says no but look at him you can tell he probably does it all the time that's probably why he's the only one eating the mask with complete rage ready to absolutely intellectually destroy any dignity they may had read about I calmly. And very politely, to the stunned look on the faces of the couple about my age I am 60 with a dignified approach inquired as to how much was I to pay then to complete the purchase so everyone would be happy , nobody has a clue and after an hour and a half since I first got in line I just left and am a very angry person that my time

which when being used by others is 60 dollars an hour was used on my only day off this month so far I can't put in words what I'm thinking you know what put it over the edge ? The decision made as to why I wore the mask! You see them everywhere with that I just changed a price tag look they omit! Couldn't fool them!)

So 0n [protected] I went to good will bought 2 pairs of pants exact same size, needless to say there are no dressing rooms, and on the bathroom doors you have a sign that says no merchandise in bathrooms, (so you legally have to provide a place for me to take a dump, but not a place for me to try on clothes? ) so when I got home 1 pair fit and 1 did not, so today [protected] I had to drive back to goodwill and return my 1 pair of pants, and then I could only exchange they would not give my money back, then when I wanted to complain about having to drive there and the fact that gas is through the roof only to be able to exchange 1 pair of pants, in which I have a right to be upset ! the lady said I had to call your corporate office, so I asked her for the number and she did not know it ! which upset me even more, so then I tried looking up on line and there is no phone number to call directly, and all I got was this, so hopefully somebody reads this and fixes the problem ! because in this day in age the world is so Rude and out of touch with the consumer,

I am appaued at the prices and not giving the community, the advantage of the colored prices. This is unfair to the shoppers. There are a lot of young and old citizens, in this community. Also, there is no return policy on anything. A young man came in with his wife, and left everything (clothing) at the counter, because of the no return policy. Management, I believe, forgets all items are donated! Rock Springs WY 82901. I have been giving to Goodwill for years, thousands of dollars, donated, and that is just me. The rest of my family donates also, including vintage items.

I would like to file a complaint located at 220 Kilmayne Dr, Cary, NC 27511 around 2pm. A female manager about 5’5 brown hair with blonde highlights gave this short brown lady 6 large Tory Burch purses in excellent condition. She handed the handbags to her and previously slipped something under her cart basket. This happened between the clothes. It’s not like she put them out with the other bags and then the lady took them all. I was just a few feet behind when this happened along with other costumer. Our jaws dropped the manager basically handed the bags to the other lady. I did manage to capture a picture but from behind although I don’t wish to share at the moment unless requested. Based on my shopping experience designer bags are priced and placed in the display case. This is unfair to anyone that shops here and wishes to find something good.

If you tell me the things I wan to here, your not showing me the things I want to see. Apologies don’t mean anything if you keep doing what your sorry for. For a company that built their foundation around diversity and higher education for those facing barriers. Where is that truth? Do you offer scholarships for employees? Paid Education for employees? If given an genuine opportunity your employees become better.

Be reasonable with the amount of work given to employees and tell your CEO to hang those 1000 pieces of clothes you want out everyday plus the 1200 for Saturday. And then reevaluate their decision. Average racks should be 8 for quality clothes it’s pointless to hang wrinkly clothes past 8 racks. And it’s abuse to hang constantly for so many hours past 8 racks even with a break or two. Left over time should be used by cleaning, trust me some of your stores are filthy.

Actions speak louder than word and there is weight in your words. For a non profit salary should start $20. Pay your managers overtime if you have them going to other stores that are not theirs. Although I respect your decision that employees can not purchase from their stores at least give them an education, the opportunity to become something more than petty thefts.

Goodwill in La mesa California on La mesa blvd… is very overpriced I couldn’t believe it I walked out thinking I can buy it brand new for that price ! Disappointed to say the least

I was there 5/9/22

I would like to file a complaint on the Goodwill Store located 989 County Line rd, Indianapolis, IN (town of Greenwood). I shop here on occasion and I like to shop here. I am a senior citizen and usually shop on discount days. I was in the store on Tues May 3 and purchased a blouse. When, i went to purchase there was no tag, the cashier called a code 9 out over the phone. I waited and here comes a girl with a tag and tag gun to attach the tag, I was wondering how she knew what price but maybe all blouses were the same price.

I paid for the blouse after she attached the tag, I went home pulled the tag off and put the blouse on as i needed to be at a get together my family was having at the park. I went to the bathroom mirror to make sure it looked OK. Then I saw a stain which was not visible to the eye when quickly looking. I was upset and took it off, i could not believe they would sell items like this, then it hit me someone must have changed the blouse in the store and hung this blouse up on the rack. This is why it did not have a tag. I took, it back on the 5th ,Thurs to exchange. It wasn't about the money as it was no more than 4.00 dollars. When i took the blouse back, the cashier was speaking bumtly to me. She saw me approaching and before i got to her window, she said that is a return. I said yes. I was kind of taken back from the attitude, The last time, i went to the store the cashier was very nice. I explained to the cashier, i bought this blouse and need to return it. I pulled the blouse out and tag, I was going to explain what was going on and never got to as the cashier said, the tags need to be attached. I explained to her, I have the receipt and never had to have the tag to be attached in the past. However, she called another lady up to the counter. The lady said, we do not take clothes back with the tags off. I said, you have in the past. The girl/supervisor said no we do not as our policy the tags must be attached. I know in the past the store has taken clothes with unattached tags.

I just wanted to tell them what happened and exchange the blouse not money back , I did not get the chance as the supervisor told me to take my blouse and leave the store. She was mad as i said, I did not like the way the cashier was talking to me. She said, she did not say anything that was offensive. No, the way she said it. The Supervisor needs to be trained on how to treat customers.

On May 1, 2022, I visited your Goodwill located at 3840 Financial Center Way Buford Ga 30519, and while shopping was meet with race discrimination by cashier, Carol. Carol falsely accused me of removing showcase handbags which was not true, the handbags I had in my shopping chart were from the general handbag section of the store not behind any showcase. I did receive assistance from a male Goodwill employee with viewing showcase handbags. Carol witnessed this and still made an inappropriate comment out loud by stating, "those handbags in showcase must be left up front" directing her comment to me, I was the only customer with handbags in my shopping chart when Carol made her embarrassing comment, the male employee stated she did not take any showcase handbags. Carol offered no apology. I requested to speak with a manager, Donovan came up. i explained my concern and Donovan, did not take my complaint seriously. He offered no apology and only made excuses for Carol. Discrimination of any kind is unlawful. No one enjoys being targeted because of their race. Carol, the white cashier targeted me, a black female customer solely based on my skin color. The black male cashier who was assisting me in showcase, was following policy, Carol, just chimed in without any facts and made false accusations, this is unacceptable. I have been thrifting Goodwill since the early 2000's and never experienced anything like this. Goodwill needs to make certain that the people hired are not prejudice or racists.

I have been consistently purchasing plastic bins for 99 cents at the outlet in Clarksville In. Today I came up to the register with two different bins, one was a bin that had a lead the second one was a three drawer bin. I come in at this location at least once a week, the previous week I purchased a three drawer bin for 99 cents. This week the cashier tells me that they are weird about bins like this they are not 99 cents. She then proceeds to pull the bin behind the cash register and acts like I'm not going to purchase it. At this point was when I told her that I still wanted to purchase it. The lack of consistency on pricing is astonishing in the same store but also going from state to state the pricing difference is completely ridiculous as well. The State of Kentucky is more organized when it comes to their goodwill outlet and the price per pound is half the price. It's starting to look like it is worth the drive to go to Kentucky just for better customer service and better prices.

April is one of the managers at the Fort Walton Beach Fl location. She is rude, she up charges, and arbitrarily makes decisions on items on her own. I found 2 Disney, KID’S size XL tops. She decided that they were Woman’s XL even though they fit me; I wear a women’s size small. I was buying them for my daughter and her friend. They were clearly the measurements of a kids XL and were not hanging in the women’s XL and were not marked on the hanger as a woman’s XL. But she decided they were and wanted to charge me more. She only got confirmation from the lady she was training; who clearly wouldn’t argue with her. It was unfair. She was yelling and involving other customers in our conversation. Everyone in line heard her remarks.

On our 3rd trip of April 2022 to the Store. Event took place 4/29/22 (10:30am to 11:30am)



Instead of holding a moving out of state sale my husband and I decided to donate it to the Store. With the manager’s permission, my husband and I were getting ready to back up our truck onto the loading dock #1, when TB’s car suddenly cut us off by entered the ramp to drop off a female employee. Minutes after, he very quickly reversed his car and dangerously drove too close to our truck causing us to make sudden moves to avoid hitting his car. With the help of a friendly employee, we were unloading our truck, when T came by and took away the helper and told us to unload the truck by ourselves. T returned a 2nd time in a forklift, I asked to have helper continue to help us to which T responded that he needed him to do other things. That, we should continue to unload to unload by ourselves and get the receipt that we wanted. We found his attitude extremely rude, provocative, sarcastic, and aggressive. I told him that I was going to complaint to the manager and T ironically, said go right ahead, her name is L and he loudly provided his name. He further told my husband that if we had a problem he was working until 7pm. This man’s behavior was escalating, he was now threating us. and I quickly ask for the manager, who did come to speak with us and apologize for his behavior.