Goodyear
Reviews and Complaints

On sep 2, 2010 I went to this good year location 5949 bethelview rd, cumming, GA 30040 for an oil change for my Suzuki xl7.after i wait more than 10 min. the customer service representative ask me . what he can do for me?

i want to mention nobody was in the waiting line at that time.i told him i need a regular oil change. he ask me what car i have and told i have to pay additional $20 for the filter beside of the regular price. i told him i change all the time in other goodyear location but i dont have to pay for the filter. his replay was.:than go there and make the change.i am asking is a difference between location? is this right to pay additional for the filter ?

i like the prevision goodyear service but now i will be retained to use their service anymore.

I'm laughing at the coincidental complaints of these tires compared to what I just went thru. I bought the buy 3 get 1 free deal in May 2008. In August 2009 I began having problems, I regularly had the tires rotated. The first tire after only 20K cracked or split and I had to have it replaced/prorated! Three months later, one had a leak and was plugged while the second was replaced at 24K and prorated! Three months later I had a flat, again the tire appeared cracked but of course it was my fault for driving it to the service station so I could not vaidate it was a defective tire! No prorating for that one despite 2 down/2 to go at this point. That 3rd tire lasted 29K. Yesterday, March 30K later during a routine oil change it was noted that the 4th tire was complete ripping/tearing, the dealer could not believe it, luckily it was caught and did not cause me another flat/accident on the turnpike. I drove straight to Goodyear and said, this is the 4th tire in less than two years, March 2010, I will never buy another Goodyear. The manager offered to replace all the Goodyear tires with Dunlops which I skeptically agreed, better than Goodyears, right? When I returned to pick up my car, another technician at the desk (I spent 3 hours that a.m. and back to work, not an easy day) tells me that the manager may have to eat the cost of those tires because the tire they replaced was already plugged (true) and that it was probably my fault for driving on a low air tire that caused it to crack! Thanks so much! I will never go back to Goodyear again. ITS ALWAYS OUR FAULT!?

i have been member with AAA for last three year, recently i have inform regarding the promotion about " Car month Service Package"
so i contact the store Meyerland GoodYear
10532 s. Post Oak Rd
houston, tx 77025
[protected].
i got this store address through memeber service that this is a partcipating store. so i call the store they told me i can fax the copy of the coupon the store manager name john Camil( i am not sure about the last name because the manager hangup the phone on me) said he doesn't know anything about this. so i called member services again they fax me the coupon of the promotion since there is no coupon, i call them again they said we have to have a orignal copy i explain to the store manager that there is no coupon it is just a promotion runing. he said he doesn't know anything about this so he didn't want to honor the fax copy either. fine long story short the manager was really rude to me not only that wouldn't believe me to begin with after getting the fax promotion sheet he still denied the coupon. well my husband got the work done whatever he need. i want to make sure AAA understands that i love AAA services but if these are the type of people AAA likes to deal with i dont know about being a member . i personally love AAA my husband got the membership since 11- 2005 i like the service so much that i got my two auto insurance with AAA too, i was also thinking about doing rental property insurance. but at this point i am just not very happy about this process ! at this point i do want some sort of action taken against this complain!

NEW TYRE PURCHAGE DATE.16.06.09 BILL NO:109 MANOJ TYRE & ALLOYS ADDRES.SHOP NO:2 PRACHI APPRT.CITY LIGHT ROAD SURAT (GUJARAT)PH.[protected] QTY 10 TYRE PURCHAGE ONE TYRE DAMAGE ONSPORT 20 TIME COMPLAN DELAR, 10 TIME COMPLANE GOODS YEAR TYRE PHONE No'[protected] & [protected], 6611111 COMPANY SURAT OFFICE VERY POOL SERVICE
MY COMPLANE NO.Q-[protected] TYRE COMPLANE ABOUT 4 MONTH

RAMESH MALI SURAT
[protected]

was on vacation in long island ny bought car to goodyear in coram ny told them car bucking at 30 mph, were told theyn had diagonstic then called and told they did not wire to diagibsis problem, they suggested spark plugs we said fine i would like to state we told them the problem was interminent, picked our car up to only find 4 hrs later car still doing the same thing we had to wait a extra day to call on monday for them to say we didn'tn absloutey gurantee car, had to take car somewhere else where it could be propley diagonsied, car was founfd to have bad cam sensor, when i came home my mechanic has told us our car was not due for a tune-up, my credit company will not reverse the charges they feel they are valid, they nare onlynvalid becausen your mechanic'sn told us what to do, we are the customer we trust we are not going to be ripped off, i would like the charges removed, your company did not fix the problem. sinxcerley barbara paloaai.

From,

G.RAJENDRA,
EDITOR”SHAKTHI”,
No.10,
INDUSTRIAL ESTATE,
MADIKERI-571201. PHONE: [protected]
OR [protected]

SIR,

So, for I believed in Tata, but now onwards I am loosing faith in tata.
I am a journalist from Kodagu district. I am the editor of a local district level daily by name “Shakthi” which is running since 53 years. I am also the correspondent for “Times so f India” from Kodagu district.
I started purchasing tata by getting Indica V-2 and then dicor and now I am owning Indica vista. It is not at all one year completed. I got the vehicle from concocorde motors, Bangalore.N0.KA 12 N-6312..
I will start with a bitter experience from the tyre company “Good year”.Once I got front tyre problem.Suddenly, the tyre started getting bubbles and bulging. I have to travel all along from Madikeri to Bangalore concorde motors. Although I have purchased the vehicle from your Hosur Show room, I am adjusted to get the service done at your Mysore road service centre.
The concorde people informed good year representative One Ashwin who claims to be an engineer came and certified that It is impact break and not a manufacture defect. Infact I could not meet him personally, because he did not arrived in the given appointement time fixed by concorde. He came very late. After seeing the report I had contacted him over phone. I think his conversation with me was like that he himself is the Good year company managing director. He did not had the patience to hear me that’You should reconsider, It is not the impact break, because I am myself driving, and also I am smooth driver.
Why the good year company engages such rude persons as engineers in the company? Why, the tata people go for “Good year only”?”
The experience was during 31-09-09. Again, today, that is [protected], my another front tyre got bubble. I cant run the vehicle. I had messaged to good year. They told that they will contact me within 24 hours as per procedure.
If this time also if they play mischievous thing I would positively fight through consumer forum. This is just for your kind information.
Sir, why tata is obligatory to the worst “Good year company?” can you answer this?. I request you to change my both the damaged tyres immediately.
Further I want to ask the tatas why it has low quality mud flapes for indica Vista. The screws fixed are seem to be olden day carpentary work. I had to get right the loosened screws for more than 20 times. Otherwise, the flap will obstruct the movement of the tyres with unwanted sound.
I have proof for contacting your service centre to get done the “Lorry type break sound in breaks” When I reach Madikeri after service from Bangalore, the same problem continues. The auto lock system is also not working properly. Once there will be sound loss, sometimes, the auto lock system does not work properly. Several times repaired but in vain.
Sir, another major problem is when I drive during rainy season especially during night, road is not at all visible. A whitish patches type covers the windscreen, completely blocking the visibility. Some relief could be achieved only when the heater is switched on and the air through inside windscreen is moved. But, even the A.C.is not responcding to clear the windows.
Once I have to stop going with my family during night and I had to stay back in a small place, due to non visibility problem. other vehicle drivers who tried to help me also said” Why tata is like this?” To avoid problem I had got removed the tint put inside which has not yielded any good result. I don’t know the cause of the problem. It may be the fault of the front wind glass or the wiper. I had put forth this during the service which was not at all being positively responded. The incharge persons orally said all the problems are solved, but practically, I have to face all the problems daily.
Please do something to help medium people like us. I have incurred diesel expenditure to drive to Bangalore several times only in anticipation of repairs, which has become a dream. Tatas should not limit the service by some trouble some receptionists ringing us asking for marks for the service. There is no use in simply filling the forms, collecting the marks. One responsible person should be appointed in the customer service to practically do the work. Because on that day when I complained to concorde manager about the rude talk by the Good year engineer, he could not even tackle that person on behalf of Tatas. Why they fear to favour customers. Why they support the worst behaved engineers? I still remember, Good year engineer Ashwin’s rude talk and I am not the profiled person to take such bad persons advice. Being the editor of a leading daily in Kodagu I am attending hundreds of customers daily in My office with polite nature. Please teach such persons a good lesson in future.

I had an active Goodyear credit Card account that I chose to close in July of 2008. At that time, my APR was 22.36% on purchases and approximately 26 % on cash advances. My account was in good standing when I decided to close it. Recently, I received a bill and discovered that my interest rate had been raised to 24.9% on purchases and 29.9 % on cash advances. When I contacted Goodyear inquiring as to how they could raise the rates on a closed account, I was told that they had included a change of terms notice in a previous bill (January 2009) and that I had not responded within the required period to stop the change in terms. I explained that since I pay via the internet, I rarely look at the paper bill and even so, the account was closed prior to this time. I am currently seeking a way to remedy this situation, but have been unsuccessful in getting Goodyear to change the terms. I would tell anyone who is a current Goodyear Cardholder to cancel your card before this company screws you and anyone thinking about applying for this card, "don't do it". After this experience, I will never buy a Goodyear product again.

My wife took her 2000 Mercury Villager Sport to have the front end aligned and have the thermostat changed and have the sensor and cooling fan checked. She was given an estimate of approximately 3 hours to be repaired. After about 2.5 hrs my called to see how things were going and thats when Sandy told her that there was a problem and the mechanic came on the phone line and told that he had an issue with the van. He proceeded to tell my wife he had broke the thermostat housing. They were taking the van to the Ford dealership for a third party opinon about why it had broken. The Mechanic at Ford told me that the only way it would break was if the outer housing had been out of alignment with the inner housing. I took Wade West to small claims court because he kept saying that he would only pay half of the repair bill because he felt that it wasn't all his fault that the part had broked. In court his mechanic lied to what Ford had told him which he only was at the dealership once and was told that the van had not been disassembled at that time. Wade only had to pay for half the bill due to the lies that was told during the court hearing I feel that if you take your vehicle to a service center for repair and it is damaged then it should be repaired at no cost to you .

Was trying to buy four tires for my wife's vehicle, We called the store to ask if they had the tires, the answer was yes.

They moved her vehicle into the bay and remove the old tires of the rims.

The first set tires was 21 months old, the second set was over 2 years old. My first thought was go something else, they had no other tires. My second thought was old tires on my wife, s vehicle NO WAY. Therefore we asked to reapply our old tires and we would go else were to buy tires.

Is selling new but old (in life) tires protecting our good name.

We did buy new tires else where but not Goodyear

I went to the Goodyear in Moorestown, (the worse). My daughters car was towed in to find and fix the problem. They did convince me to get a goodyear credit car with a $850.00 limit. I was told that my car needed a tune up, which was okay. They called me when my tune up was done. When I went to pick up my car, I was pushed into the parking lot and still wouldn't start and I had a $800.00 bill. First I never heard of a $800.00 tune up. I refused to pay even by credit card and was told that they would take all their parts back off my car and put my old parts back on which were supposedly in the dumpster. So that was fine rather than pay $800.00 for a car that still would not start. Finally I had to get the car towed to another mechanic. I would never go or recommend them to anyone. Beware!

THIS Company has a history of DEFECTIVE EQUIPMENT
and their quality and service is substandard

FOR YOUR COMPLAINT TO BE EFFECTIVE, YOU MUST FILE WITH ((ALL))
FEDERAL COMPLAINT AGENCIES

http://www-odi.nhtsa.dot.gov/ivoq/index.cfm
https://www.ftccomplaintassistant.gov/
https://app.dca.ca.gov/bar/complaints.asp
http://ag.ca.gov/consumers/mailform.htm
http://www.ic3.gov/default.aspx

This company, retained several Nationwide Unsatisfactory Records with the BBB for Failing to Respond to Consumer Complaints (links below).

Along with having been issued 19 individual Violations from the State Enforcement Agency, 'Consumer Affairs' (BAR).

Specifically, but not limited to, violating several sections of the Business and Professions Code depicted below:

Section 9884.7 (a)(1) False and Misleading Statements
Section 9884.8 Invoice Requirements
Section 988.4.9 (a) Estimate Requirements
Section 3373 Inserting/Withholding info to cause document to be False/Misleading

Please review the Unsatisfactory BBB Reports of which this company has FAILED TO RESPOND, giving very bad experiences to your overall customers below:

http://www.bbbsw.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=46657

http://www.jacksonville.bbb.org/commonreport.html?compid=154919414

http://cencal.bbb.org/WWWRoot/Report.aspx?site=25&bbb=1066&firm=87006632

http://sandiego.bbb.org/WWWRoot/Report.aspx?site=26&bbb=1186&firm=3002332

http://westflorida.bbb.org/WWWRoot/Report.aspx?site=47&bbb=0653&firm=90030786

http://alaskaoregonwesternwashington.bbb.org/WWWRoot/Report.aspx?site=114&bbb=1296&firm=35000329

http://memphis.bbb.org/WWWRoot/Report.aspx?site=62&bbb=0543&firm=27003291

FOR YOUR COMPLAINT TO BE EFFECTIVE, YOU MUST FILE A COMPLAINT WITH (ALL)
FEDERAL COMPLAINT AGENCIES

http://www-odi.nhtsa.dot.gov/ivoq/index.cfm
https://www.ftccomplaintassistant.gov/
https://app.dca.ca.gov/bar/complaints.asp
http://ag.ca.gov/consumers/mailform.htm
http://www.ic3.gov/default.aspx

I bought 4 of these tires at our local WalMart in May of 08 and took them back in June of 08 and was told it was just the tire. I now am told that they are out of round. Good Year will do nothing about them. Wal Mart of course wants me to let them pro rate them and sell me new tires. I have contacted WalMart headquarters and complained and as of yet gotten no satisfaction. These tires have been balanced and rotated as they should have been. and I have complained all times of the vibration. I will never buy tires from WalMart again let alone Good Year tires.

I bought a used car with low miles from a neighbor, who had purchased the car new. The car had every service performed at Quail Springs Goodyear since new, with documentation to prove it. A few days after buying the car, I decided to do an oil change. I do my own service and have been changing oil on my own cars for over 30 years. When I went to pull the old oil filter off, I discovered it had been cross threaded onto the mounting bolt. The filter had to be wrenched off the entire way. Examining the threads, it was apparent that the technician at Quail Springs Goodyear had crossthreaded the oil filter, messing up the threads on the mounting bolt. I cannot imagine how incompetent this technician was, oil filters are always put on with your hands, never a wrench. The new filter had to be wrenched on also due to the messed up threads.
I went to Quail Springs Goodyear with the old filter and confronted the owner. He admited they had done all of the oil changes but denied any wrongdoing or responsibility for the incompetent work of his technicians. He was arrogant and unfriendly, and explained it was my problem, not his.
I had been a long time customer of this shop, having purchased several sets of tires. No longer. I believe I have an obligation to warn other car owners in this area about the incompetent work performed at Quail Springs Goodyear.