Great Clips
Reviews and Complaints

A lot of people say you are a scam but I tried you anyway. Been using store in Pfafftown NC. We had ice storm in 27105 area and I went to store at 8:45 1/14 to get haircut. Waited until 9:30, left and went to another location at Oak Summit 27105. I had a seniors coupon for $9.00 but Oak Summit said it had expired and would not honor it. I have never been back by date on ticket and they always honored at the other one. I thought all stores were the same but they are $12.00 and the first was 11.00. Not much at all but they should have told me this, the woman at oak summit saw the receipt and is bound to have seen the price, guess that extra dollar made her day! I am done with the great clips rip off, I really think you are a scam and keep us confused so you can squeeze all you can from us!

came in for a hair wash.. blow dry & comb out. This is my 3rd at this location in Monticello mn. The stylist was rough and did not care about me as a human being. She asked what kind of shampoo I used. I told her I did not know because I got my last hair wash in Mesa Az attached to Frys foods. She was very polite and professional. She took time to tell me about products. for my hair.

Also Monticello stylist LINH 1/10/19 ticket 435979. processed bill for $10.00 (which is stated on sign $5.00) She said something about she did more work (She pushed and used nails without caring. Never had a stylist be so rough. Anyway I told her I wanted to talk to manager & she said this one time she would change. I think manager was behind her... I made contact w/her. She knows I have been in before. She ripped up (refunded) lst receipt. Charged me $5.00. manager right behind her.. heard entire conversation. This is not friendly location. Need cr. but not at that locat. w/go elsewere. I am a retired teacher in this city for 22yrs.

My hair is thinning and I requested that the sides but left full NOT tapered or thinned, and that the back cut just a little bit shorter than the last time. Either this person did not listen or totally disregarded my instructions. This occurred at the Broadway salon in Columbia MO on 12/09/2018 at around 1:00 PM. I said nothing to the so called stylist since other people were there at the time and I was afraid I would make a scene! I may patron Great Clips again but will never let this person touche my hair!

I had a great haircut at this Cottage Grove Plaza Great Clips end of August and it was time again. I went back to the W. Point Douglas Great Clips Halloween morning because of the prior great hair cut. What I received was worst haircut I can recall. I was told "all over cleanup" but I was sheared. Went out to my car and saw how bad it looked, wore a hat the rest of the day. It will take weeks for this hack job to grow out.
Yes, this is my fault, for going into the W. Point Douglas Great Clips and not walking out when I saw that the prior employee was not there. I have bad eyesight without glasses and I thought all the scissors work was detailed trimming. Could not believe the close cut shearing. I have had bad luck at the two Cottage Grove Great Clips, but this shearing by the hacker is too much. Will not be going back to either Cottage Grove Great Clips.

Stopped by the Walpole great clips at 90 Providence Hwy in Walpole, MA at 3 pm to find the door locked while stylist were cutting hair, After being ignored for a few I knocked & finally a lady came opened the door to tell me they are closed because of the holiday. I asked what holiday? Halloween was the reply. I was shocked while I told her Halloween isn't a real holiday. Businesses are open, there was school, mail delivered, or Gov offices are open. I asked her where is the sign stating you are closed, all I see are hours of operation which are 9-8pm wk days. Last time I checked the calendar, Wednesday was still a wk day. She pulled the door shut & locked the door again. Apparently she doesn't care about her business making customers or for that matter, customers.

Corporate needs to make sure their franchises comply with corporate policy

Had one hair stylist who basically gave up and walked away during the middle of my hair service. Had someone else come finish doing my hair named Samantha, I was not happy with the finished result. I simply asked about the price wondering exactly what I was paying for and she yelled at me saying you can either take the 53$ for the hair straightening or 43$ for the wash. I never asked for my hair to be washed, the first stylist insisted on washing it first and said she would not charge me. Overall, I left unhappy with the service and how my hair looked, very rude girls.

I went to the Great Clips on Wise Avenue in Baltimore Maryland yesterday. I asked the lady to trim my hair and straighten up my bangs. Well she cut over 4 inches off the length of my hair she's squared the back of it off it was tapered I wanted layers put in it I had layers put in it and she did not do it. Why bags are crooked they don't blend in with the hair. I am absolutely upset with the quality of her hair cut. I would like a refund at least

My name is Parth Gundraniya and my phone number is [protected] from Vaughan Ontario. I got this haircut today at around 5:30 from great clips at 3582 Major MacKenzie Dr W Unit 2, Vaughan, ON L4H 3T6. Representative was someone named jennie. She was so rude and uptight. She completely ducked my hair. Once the haircut was done I asked her to just style my hair using hairdryer. She did it in the worst way possible. At the end of the haircut while paying by mistake I got the expired coupon from my car as the new and older one both were sitting besides each other and she didn't let me go get my another coupon . And when I asked for her name she kept denying to say it as she kept asking me why.( if her service was appropriate I guess she wouldn't have hesitated a bit to give her name). I'm never goin back there again at this location ever again that's for sure. I just think the amount I paid 20$ wasn't worth it. Not even a lil as now I've to go someplace else to get my hair look presentable. I would really hope that I could get refund for it. I'm attaching my receipt down here. My email is [protected]@gmail.com

The hairdresser said "Whoops"
She chopped my bangs into fragments and apologized for the miscommunication. I didn't have to pay for the service, another stylist (Cookie) tried to fix it, and to no avail. There is no fixing it. She blamed it on the sharpness of her scissors.
I left a tip for Cookie anyways. That was terrible, my worst nightmare come true. The stylist was nonchalant.

I always go to the same salon ask for the same Barber and the same haircut everytime. He never has any issues always gets it done perfect so that's why I always go back. This time I pointed out a couple things and he kept going shorter and shorter, I usually do a two on top with a no guard on the side and a high fade. The fade is all the way on top of my head and it looks so bad I had to go down to a one on top. I refused to keep saying anything about it because I was worried that I would end up bald at the end of the day. Not happy whatsoever I still gave him a tip for his time and because I always do but I think I may be looking for stylist next time.

5 Le Moyne Drive
Beaufort, SC 29907
Email: [protected]@yahoo.com

September 24th, 2018

Great Clips, Inc.
4400 West 78th Street, Suite 700
Minneapolis
Minnesota
United States - 55435

Dear Great Clips INC.:
This letter is to notify you of the poor customer service I received at the Lady's Island location in South Carolina. I checked in through the online app on Sunday September 23rd and arrived at the location a little after 11 am for a blowout service. I checked in with the receptionist whom then went over to the stylist to inform them of the service I was requesting. I then heard two of the stylist say no I am not doing it, which made me feel uncomfortable. Then the receptionist returned to tell me that they do not offer the service on Sunday's because they are busy with military clientele. I responded that I did not see this online or posted in the salon that this service is not offered on Sundays and could I please speak with a manager. She then asked me to give her a moment to go in the back to speak with a manager, she returned and reentered my name in the computer saying that now someone could do my hair. By this time three customers were serviced ahead of me. The receptionist asked if it matter whom did my hair I told her no, I just prefer not to have to pay and beg someone for service. She took me to a stylist by the name of Kathy or Katie whom was not at all familiar with my texture of hair but tried. Finally, the manager Ms. Major took over and did a wonderful job. This was a truly horrible experience with Great Clips and I have never experienced customer service like this ever, if it were not a Sunday I would have left. I felt belittled by the staff with exception to the manager and the stylist that attempted to blow my hair out. The manager and receptionist did apologize but this did nothing for being treated this way as a customer and I cannot see myself doing business there any more even though my hair came out great. Customer service means everything to me I am willing to drive 45 minutes to Bluffton, SC and pay twice the price rather than being discriminated by the stylist that work for your company. My purpose for this letter is so no one else would be treated in this manner. I look forward to hearing from you concerning this matter.

Thank you for your anticipated assistance in resolving my problem. Please contact me by e-mail address or letter if you have any farther questions.
Sincerely,
McKimmie Smith-Delaney

Did my online wait arrived at the salon and was next in line. Another customer came in and they were pushing me back on the list . Stylist and manager on duty decided for me to be pushed back even though they knew I was waiting. Store Lubbock, Texas on19th and Quaker . I will never recommend this establishment to anyone poor customer service I am going to report to BBB in Lubbock.

I would like to address this complaint to Mr. Rob Goggins. This complaint refers to Great Clips, Hunters Creek, Orlando FL [protected]. Ticket #494138; 3:35 PM Sunday 9/23/2018; stylist Fay. I explained to the stylist, Fay, that all I wanted was a shampoo and blow dry and to pin my hair up off my neck on top of my head or at least at the back of my head.. My hair is short, the length is in line with my ear lobes, so I didn't expect it to be difficult to do as it is not very long. Fay was nervous and didn't seem to know how to handle this request, so I tried to explain again. Then the "manager" came over and whispered into the stylist's ear while I sat there. After this manager left, the stylist informed me that her manager had just told her that what I was asking for was considered an upsweep and it was going to cost me $24.00. I was astonished as it was obvious that Fay, nice as she was, was not doing a very good job. I then told her that everything was fine and I got up, paid the $24.00, plus $3.00 tip for Fay, and left and I don't mind telling you I am furious. First of all, when that manager came up and whispered to the stylist that this was going to cost $24.00 - without addressing me or explaining anything to me, at that point what this manager was doing without a doubt, was extremely rude. I also noticed that said manager, was giving me attitude. First off, I feel like I was completely taken advantage of. I do not know this manager's name, but she obviously has absolutely no customer service talent. I was not upset so much with Fay which is why I still gave her a tip, but this manager needs to be hauled out of this salon and given some customer service training. Plus, I left with the back of my hair looking like a jigsaw puzzle. I do not blame Fay, she needs more experience and that is why I still tipped her.. But this manager should be fired. I also got the feeling that said manager was kind of enjoying making a little bit of a scene for the other stylists standing around observing all of this. Miss Manager was enjoying a little show of her power. But I was the victim here and most definitely this was price gouging. Just for your information, I am a 74 year old white all American female and I know that this manager cares not at all about her customers, but only what she can suck out of individuals, such as me, financially. As far as I am concerned, however, she's disgusting and most definitely not an asset to your organization.

I went yesterday into my local/closer great clips location, to get my usual haircut (I've been a customer for about 2 years now) and yesterday a nice lady that has never done my hair helped me.
Unfortunately she hurt me, I can assume she is newer to the profession, however I assume I'd be fine. It's been over 24 hora and now I'm starting to have white heads coming up from where I got hurt. I'd like if possible a refund or my next cut to be free. I'll just make sure to go to a different representative.

Dear Manager,

I would like to register a complaint on my haircut this evening by Catherine. I keep a short beard and my sideburns grow longer down into my beard. She asked if I wanted my sideburns lowered. I said yes. I realized she was removing my sideburns and my beard. I stopped her immediately. I explained I wanted my sideburns blended into the beard. I now have my right side with no sideburns and no beard. I said it looks awful.

I've been coming to this location for years. I'm sure I could go to another location or shop but what purpose does that serve? I'm sure my hair will grow back but that's not the point either. I'm a businessman and I do have to go to work tomorrow. I'm sure I'll be explaining this to a lot of people.

I try my best to keep my hair short and simple so no mistakes can be made. I get a #7 clipper cut all over. How easy is that? All you have to do is clean up the sides and back and I'm out the door and your stylist makes a $3 tip. You even keep notes and know ahead of time exactly how to cut my hair. Still something like this happens.

Men can tell a good experienced stylist from one with no experience. There's many that should consider other careers. I never tell them that but maybe you should.

Please remove this stylist from your employment.

Please explain to me how you address these situations.

Sincerely,

Erik Trollinger

I went to Great clips in Westside Market,
5570 FM 423,
Frisco, TX 75034

I was there for my twin boys' haircut, the stylist ‘Thry' was very rude since I had a preference for a particular hairstyle, she said she is doing me a favor cutting the hair the way I like otherwise she does her own thing... and she would not cut hair the way I asked...
Moreover, the other lady ‘Mila' saw me having stay away from the broom, since I didn't wanted the loose hair get on my feet and shoes, she with a nasty laughter brought the broom right next to my feet and this is while in midst of my boy still on the chair getting a cut and when I froze in the very corner with the chair and broom, she wickedly started telling me to move otherwise she will broom on my feet! My husband came for my rescue and told her to give me space to get out of the corner so she can get the hair ... and her laughter was super loud after that... this was completely unnecessary of her cleaning and was very obvious with her loud laughter that she only did it since she knew that it was bothering me... (I call such people evil) !
Honestly I'm not even sure if these complains even matter...
Highly disappointed with your staff...