Great Expressions Dental Centers
Reviews and Complaints

I had some dental work performed at the Stockbridge office by Dr. Ali Mehraban. His office manager Tabatha did not submit the correct clinical narrative to my insurance company and therefore we have gone back and forth for close to a year. Each phone call to Tabatha after receiving a bill, she would claim to have called the insurance and was either waiting for a return phone call or that they wanted her to re-submit her narrative. As my bill was outstanding, she assured me I would not be charged any extra fees for tardy payment due to the fact it was money owed by the insurance and not myself. I had already paid my portion at time of service.
Moving forward, the last bill received again I called the office and spoke to a Danielle who claimed that Tabatha suggested I call the insurance commission of GA and complain. I researched the info on line and called Danielle back to ask Tabatha to submit her notes and a copy of the narrative so I could have the facts when talking to someone from both the insurance Metropolitan Insurance and the commissioner of GA.

INSTEAD, I received a letter from a collection agency.

Customer Service at any Great Expressions leaves alot to be desired. Check out the other complaints and wonder why these offices are losing business.

I went in for some work to be done, I received a root canal and a temporary cap. shortly after treatment I noticed that I had a bump growing on the tooth next to the treated tooth. I went back to great expression and I was told by a very inexperienced dental tech that it was a bone spur that has probably been there all my life, (I just never noticed it) what I am 50 years old you are telling me that this is something that's always been there ? Needless to say the dental tech did not listen. I finally went back to and spoke to the original tech who performed the service she said that the other tech was wrong and that he needs time to learn(really). I reminded her that I asked her if I needed to be on antibiotics when she did the root canal and she said no. she this is a gum problem and that the tooth will need to have a root canal and cap. She then prescribed some antibiotics, (wow) I have two bumps in the area now and I was prescribed additional antibiotics. I don't like the one dentist working so the dentist literally runs from one patient to the next, and has multiple patients at the same time. terrible experience

Great Expressions Dental is a complete RIPOFF, even after getting paid by insurance company for services they want to charge patients extra charge for their OWN records and xrays. They are digital and refuse to email another dental office just SCAM .

After being in so much pain I was forced to overcome my overwhelming fear of the dentist, I went to Great Expressions in Monticello, NY, shaking and crying the entire drive, and also the entire visit. It turned out I needed and extraction, a root canal, and a filling replaced, and I also had an abcess, all on the right side. After being charged for an 'emergency visit' I was told I would have to wait 8 days to even have the extraction done. When I expressed concern about this because of the amount of pain I was in, I was told not to worry, that the dentist would call me something in for the pain. When I picked up my prescriptions, I saw that the pain killer was 800 mg of Motrin. I called the office back and explained that I had already been taking 800 mg of Advil, and was still in a lot of pain. I was told that the "Dr." didn't call me in anything stronger, because I told him that the hospital had already given me percoset. ? I said, "He's thinking of another patient. I have not been to the hospital, I do not have percoset, and it not only hurts to eat and drink, but just my breath going over my teeth is excrutiating. I was told, "Sorry, but the doctor is not going to call you in anything else." I am currently on my 4th sleepless night in a row because of the pain, and I am simply shocked and outraged by the callousness of Dr. Collin Reid. My notion of dentists being nothing but sadists has been CONFIRMED.

Worse place I have ever worked at charging patients / insurance for services not done, charging patients / insurance for services not needed, spreading diseases from patient to patient from employees being pushed for numbers not care and due to lack of cleaning supplies.Scamming medicad every day for uncalled for treatments on innocent children. 99% of Doctors are fresh out of school or from other countries that totally don't know what they are doing to people's PERMANENT TEETH..This place does not care about patient care or employees only the $$$$$$. ! Very Sad

Two years ago I had much dental work done paid thousands for myself and my daughters. We had not been keeping up with our teeth and ended with a large bill. One daughter had a large amt of cavitys and the other only a few. I also set up a monthly amount of 300 for two years. The dental plan for myself was made and my greatest need was work on the front top teeth for employment reasons they were chipped and had cavitys. I paid the portion I owed and was told insurance did not pay there's. Meantime I had tempory caps and a huge monthly brace bill. Now I have paid off the braces and had been able to pay on the insurance bill a little but the temporary caps two have fallen and been destroyed leaving an ugly stick for a teeth.. I have been stuck with this for two years. If I had known that they did not get a guarantee ok from the insurance bill I would never have planned the work this way. I was told they had gotten this ok for the work. Now they want payment but refuse to show me the permanent teeth that they claim to have in the office and say that they don't have a dentist to place them in my mouth available and would need to place a future date and that now it is two years later and they probably will need to make new teeth and charge per tooth about 100 to 300 per tooth to have the work done. What a scam. I was asked to leave by dawn the office manager from the office and treated like a menace with no accountability for their actions. I am now in a crisis with two caps off having tooth pain and the front top missing looking just awful and embarrassing.

In December 2009 I started seeing the Fantastic Expressions orthodontic center becuase I needed braces desperatly. They are the only orthodontic center within 300 miles of my house covered by United Concodordia (hmmm…I wonder why) so I had to go there. On my first visit they were very nice and acted like they knew all about orthodontics (they are all con artists, don't believe them about anything). On my second visit, wich was "records day" i had to get molds and such. They have made 14 mistakes since then (currently its July '10). Here is the list of all the mistakes they have made: 1. they used a mold that was too huge for my mouth so rather then the typical 15 seconds for the goo to dry it took 2 minutes, or peer gaging. 2. I had the slightest cross bite and it didn't bother me at all, and you couldnt tell at all because it was on my molars really far back. I got an expander and they accidently said 28 cranks instead of the 8 extra ones so I finished up having a huge overbite on both sides of my mouth, and on the right side of my mouth my molars dont touch the top molars are sooo far over. 3. while putting in my expander she meant to be putting a sealer on my teeth, but on "accident" the fresh out of dental school orthodontist smothered adhesive all over 3 of my teeth before she realized it wasn't sealer. 4. while putting on my braces she place one of the brackets on incorrect (because they constantly sing to the radio while working on your teeth) place one of the brackets on incorrect and had to pull it off and place it back on, then 5 months later the bracket came off and now she's calling it "breakage" and charging me for it. 5. when putting colors on my braces, she forgot the bottom right side of my mouth so i had no colors on 5 teeth so the wire wouldnt stay in and it kept comming out. i had my mom call in shortly after to say that and the manager (Rose) said that it was "no biggie" and "would probably be fixed next appointment if they had time". 6. They sent in the incorrect design for the expander so they had to sightly numb my mouth and cut two arms of metal off my expander while it was still in my mouth. 4 months later and im still in pain with cuts on my pallete from then cutting. I could easily go on with this list forever. My advice is to STAY AWAY FROM THEM BECAUSE THEY ARE CON ARTISTS AND TRICK YOUR PARENTS INTO THINKING THAT THEY KNOW WHAT THEY ARE DOING! THEY DON'T! THEY WILL DO ANYTHING TO JUST GET YOUR CASH! (AND THE MAJORITY OF THE EVIL CON STUFF THEY DO IS EXTREMLY PAINFUL). my dad will not let me sWITCH orthodontists so i have to live with their crappy JOB and con artist ways but if you have options NEVER EVEN RECKON ABOUT DIALING THEIR PHONE NUMBER! I looked on google images for a picturre of the expander I have, and it doesn't exsist any where else but the weird factory they get them from… STAY AWAY!

Recently I checked my credit report and noticed that the collection agency for Great Expression has reported a defaul in the amount of $64.20. I have NEVER been to a Great Expressions Denal Center. Come to find out another adult member of my family had an appointmentn, but when my family member showed up, they informed that they do not accept our dental insurance. Without providing ANY dental servi ce, they began billing me, eventualy their collection agency started calling. Everyime I spoke with someone I would as to be provided with an itemized invoice so that I can pay the billed charges, they declined siting HIPPA, since the person who had the appointmetn was not me, but an adlt family member. Another words they want me to pay, but will not tell me what for. I refused, and now they have reported to the credit agencies, trying to discredit me. If this is how they treat a person who is not their patient, I wounder how they treat their current patients. I would stay away from these FRAUDS!

My first appointment was for a general cleaning and that is when it all started. Amidst the cleaning procedure, they uncovered that I need more special cleaning that would require $220 out of the pocket expense from my end. I had no choice but I accepted for the procedure. After this treatment my tooth ache became worse, that I had to go for follow-up treatment they said that I would require scaling and filling on right upper and lower tooth and root canal for one tooth. Since the scaling and filling procedure I'm having great sensitivity and tingling whenever I bite food till date. I never such an experience prior to visiting the dental center. Till date I had spent more than $1000 out of my pocket expense and my insurance had maxed out for this year.

I'm unsatisfied with the service I received from Great Expressions - East Windsor because of the following reasons.
1) Prior to my cleaning procedure, I had no pain or issues with my tooth.
2) My tooth ache worsened after every procedure that was done since September 2010.
3) They never explained to my questions and they referred to specialist to answer who wasn't available immediately.
4) The treatment procedure was not explained to me completely.
5) I received a worst scaling and filling procedure by Dr. Kumar. She attended two patients simultaneously and elongated the procedure time and didn't pay full attention to myself.
6) Every time I complained about the pain I experienced because of the treatment I received in my previous appointment, they mentioned some new issue with my tooth whenever.

I would never recommend this center for any body because, their procedures are costly and unsatisfactory.

This is my experience at the Largo, FL location: I scheduled my appt for 8 am so that it would not affect my work schedule. The assistant took me back to the chair, removed my temp crown, went out of the room for 10 minutes, and returned to tell me "oops, we made a mistake - this is the dentist's late day. You can either have the temp crown re-cemented and come back another day or wait an hour or so and he'll be in." I had a meeting @ 10, so I elected to come back at noon and have the permanent crown put on. The office staff is incompetent, and could not do anything without the regional directors permission; when I asked to speak with the regional director the girl replied "he doesn't like to talk to patients." They offered me a box of white strips for my inconvenience; I asked for a 50% discount (unfortunately I had paid in full during my temp crown appt). I settled for a Braun toothbrush and told them they just lost my business plus my three family members. BTW, when I was finally "permitted" to speak to the RD (Tim or Tom), he said "I don't know what the big deal was, you could have come back another day. I wait all of the time at my doctor's office." Great job!

My employer recently changed my dental coverage and I had to change dentists and found Great Expressions as a participant with my new insurance. I chose the Livonia office on Ann Arbor Trail because it was closest to my house. I had heard bad things about this company before but didn't have a choice because of my insurance. Upon arriving to my appointment everything was very nice, I have to admit, I was impressed. I was taken back to see the hygienist and had several xrays taken. Then the hygienist came in, sat down and started poking at my gums and saying a bunch of numbers. I had tears running down my cheeks it hurt so bad. She pretended not to hear me when I told her it was too painful. Then she told me I would have to come back another time for a deep cleaning because I had "pockets" and left. She never once introduced herself or even said hello! I was then given an estimate of over $400 for this deep cleaning. I sat in my car and cried, my gums were throbing and I was spitting blood. Needless to say I did not return to this office, not for this "deep cleaning" or for any of the dental work I needed. Now I was worried that I had cavities and a tooth that needed a crown ( per the dentist examination) so I needed to find a dental office that took my insurance. I had to go to another not so Great Expressions! I then worked up the courage to try again. A friend from work suggested the Farmington Hills location, so I thought I would try it out. I wanted to schedule only an exam with the doctor but was told as a new patient I would need to see the hygienist first. I explained to the gentleman who seated me that I was very afraid and my gums were very sensitive and I didn't want to have the "poking" done. He said the hygienist would talk to me about my concerns. And so she did. She introduced herself and asked me what concerns I had about my teeth and she was told I was anxious and not to worry that she would take good care of me. She explained the "poking" and that is was a periodontal screening to see if I had periodontal disease. She explained to me what that was and showed me pictures. She put jelly on my gums and called off the numbers again only this time it didn't hurt! She showed me in the mirror while she did this the areas that were bleeding and that meant I had a gum infection! And that's why I needed the "deep cleaning" which is periodontal therapy so that my disease doesn't get worse. I truly felt she cared about my health and my teeth and she wanted to make sure I was understanding the problem that I had and the treatment I needed. I had several questions and she took her time to answer each one. I had my therapy the next week. I thank my friend for sending me here. A smile and a kind heart make all the difference, and this hygienist taught me more than just the importance of a healthy mouth, but not to judge a book by its cover. Not all Great Expressions are the same.