Great Expressions Dental Centers
Reviews and Complaints

On October 8, 2019 I had an appointment at 3:00 p.m, upon arriving ten minutes early I spoke with the receptionist at the front desk. She ask did I have an appointment I stated yes she advised me to sign and have a sit. The offices was very crowed than usual so I sat by the back door out of sight of the front desk as the dental assistance started to call people back. I set patiently to here my name call as the minutes passed than hours I notice staff member starting to pack up and go home as the crowed room started to get smaller with people. I over heard one of the assistance say we only have two people left that when I decide to get up and walk to the desk to speak with one of the assistance I stated to her that I had an appointment at 3:00 p.m. She ask what my name was I told her and than she advised me that the receptionist put me down as a know show I advised her that I sign in at 2:40 p.m and was waiting to here my name called. She apologize and ask did i want to schedule something for tomorrow I stated no. ( I waited for over 2 hours without anyone asking what I was there for).

They billed me the whole amount for my braces . The first time they billed the wrong company . The lady never answers the phone I finally get it sorted out . Then they don't update the contract so it's left on me again . I keep calling but she has the front desk not to answer my calls or take down my number . It's frustrating and that's not all they over charge me one month and didn't wanna get me a refund it's just been stressful and annoying . There's no higher up number I can call because there all so lazy .

I received dental services from Great Expressions in July and August of 2018. The service was fine but the billing manager sent the insurance claims to my children's' insurance company instead of mine. I noticed this in January when my billing statement showed my claims were declined and Great Expressions wanted full payment. I called the office and it took many phone calls to even be able to speak to the billing manager Casey. Several times I called and the voice mail box was full and when I was able to leave a voice mail, my calls were not returned. When I finally spoke with Casey, I gave her the correct insurance information. It took three months and six phone calls for her to submit the claims to my insurance company. She claimed she had submitted them, but the insurance company did not receive them. Once the claims were submitted, my balance due only changed by a very small amount. I called the insurance company and their representative told me that the claims had been submitted as if I was part of a PPO, when actually my insurance was an HMO. She advised me to file a dispute, which I did. The insurance rep cc'd me on the email she sent to Great Expression which itemized what my insurance covered. As I waited for it to be processed by Great Expressions, I received a notice from a collections agency for part of the balance due and bill from Great Expressions still attempting to collect the incorrect amount and documenting that part of the balance had been sent to collections. On 9/5/19, I emailed a Great Expressions rep who curtly told me to communicate with the Sunlife rep and who refused to answer any additional emails. I have tried extremely hard to get Great Expressions to correct the billing so I could pay the correct balance, but they do not return calls or emails. I have called and asked to speak to a supervisor. I was told someone would contact me in 30 days, but they never did. I tried to contact GE using their 'Contact Us' page on their website, but when I click submit, it gives me an error message. In the meantime, they have sent my bill to my husband and it is his name on the collections account. I find that their business practices are unethical, sloppy and unprofessional.

In regards to the services I have received, and the customer services I have received. I would no longer be returning to the location and further the return of credit funding received fron the Synchrony Bank. I would not be returning to that location or any other location that is affiliated with Great Expressions. The procedure was done in late June, the impressions were done. I have made several calls, visits and attempts to recover the dentures. The responses were horrible. The customer services is shabby. I felt horrible. I need the money return to the Bank and I am no longer interested in the services provided by Great Expressions. My name is Pansy Cummings. [protected]. Account last # 9103.

June 24, 2019

Name: Emmanuel Pradere
Address: 42 Bridgestone Lane
Douglasville, GA 30134
Telephone number: [protected]
Complaint Great Expressions Dental Company

I used to go great expressions dental clinic on hospital drive in Douglasville, and I have had an excellent Dentist that used to be my Dentist by the name Dr. Champion. I am not sure of what had happened she no longer worked at great expressions dental. To make a long story short Dr. Champion has started some dental work for me i.e. (Bridge) in which I am almost finished paying for and has a small balance left. After Dr. Champion left Great Expressions Dental a few months ago, nobody called to inform me that Dr. Champion is no longer work at Great Expressions. on 03/25/19 when I called to follow up on my dental work (bridge) that is when I found out that Dr. Champion no longer worked there, and I was also told that the Great Expressions Dental office on Hospital Drive is permanently closed and that all the work for Dr. Champion will be transferred to the Highway 5 Great Expressions Dental Clinic in Douglasville for follow up. I took the initiative to call Great Expressions Dental Office (Highway 5) a week later to be exact on 04/1/19 to follow up and was told by the Receptionist that MS. Krystal who is the (office manager) will give me a call. Two weeks later no telephone call back from the office manager, than I decided to call again on 04/8/19 receptionist took another message and had let me know that office manager will call back two weeks later no phone call back from office manager. I called Great Expressions Dental office on Highway 5 this morning 06/24/19 and was told same thing office manager will call me back. Then on 06/24/19 I decided to call customer service number and spoke with Ms. Ciara who in fact attempted to assist me by getting in contact with Highway 5 office after she got off the telephone with them, she was told that my dental work was sent to Austell office. She stated that she will have to call Great Expressions office in Austell to have them to transfer my dental work (Bridge) to the highway 5 offices and will give me a call later on 06/24/19. I feel is really unfair to have to through this stress. I am requesting to be compensated by Great Expressions Dental for this inconvenience.

This complaint is about the great expression dental center on 871 saint Georges Avenue, Woodbridge 07095.
All the people in room are always complaining about the waiting time. The appointment times are always messed up. People have to wait more than an hour for their scheduled appointment. I see doctors laughing and talking in the hallway and not taking patients. I heard a atlases 3 people says they hate this place or this is ridiculous or something negative about the customer service. They always say they are backed up. ALWAYS.

I was a patient at the Great Expression office in the Stockbridge, GA location. On April 19th I went into the office because I had a serious toothache. I saw Dr. Jones and his dental assistant. After doing xrays Dr. Jones explain that my tooth on my left side showed a crack and was the reason for my pain. So he said before I make a decision how we will take care this let me speak to my orthodontist Dr. Woods. Later Dr.Woods came in and explain to me he feels the tooth can be saved and a root canal would be the way to go. Root canal was done but I was sent home with no medication of any kind. Thank god I had medication at home that I could take for pain but 2 weeks in I ended up with an abcess in the same area where the root canal was done. On my next appointment which was a week later (3 weeks) from the root canal I still had the abcess showed it to Dr. Jones who said wow you have an infection not good so he wrote me a prescription for antibiotics and pain medication and suggest I make an appointment to come back for a possible second root canal. I filled the prescriptions took as directed the pain went away so did the abcess. So now I go to the appointment that was scheduled for the root canal on 5/28 but at that time told the Dental assistant no root canal and explain my reason and concern that my issues should have been addressed all at one time. Explain my bad experience and ask that I just get the crown put in permanently that was put in temporarily my previous visit because Dr. Jones wasn't sure whether a root canal would need to be done. I explain to Dr. Jones that I will not have another root canal done but my mouth was feeling better and I just want crown put on and he agreed. That was done.
Now I talked to the lady at the desk about my billing. When I first came in due to admin error my insurance was not available so I paid for the service with my care credit card and purchase Dental Expression $69 plan to cover x-rays. In a few days got my insurance straighten out and called and ask DE to please bill my insurance it took a while for that to happen so I call corporate who got the ball rolling. The insurance company has issued payment for all procedures but now the office is wanting to bill me for more than they should. The EOB shows the allowance amount and what they pay. The office is telling me out of the $1890.00 I paid they only owe me $866 that is so wrong. So a nice young lady at the office reach out to me I explain the situation she advise that I would need to keep up with when the payments from the insurance has been posted because she does not have access to keep up with it and she will then work with me to get matters cleared up. All of this is just frustrating because today I try calling the 866-203-6837 get all the way to please hold for a rep and then the operator says ext 711173 is full and unable to leave a message. I wasn't wanting to leave a message I wanted to speak to a person. So here we go. I did send the young lady @ my local office copies of the EOB from my insurance company for her review. Not a happy customer at all. Right now I would not recommend Great Expression to anyone. By the way I was giving GE a second chance because I had stop coming in the past due to shady work.

So I made an appointment for my 14 year old son, this was his consultation. And they examined him, said he needed them. Gave me what I need to pay. I asked, WHAT ABOUT MEDICAID, HOW MUCH DO THEY PAY? She tells me oh they don't pay unless there's something seriously wrong going on with the child's mouth...can't eat, can't talk correctly etc. So I said ok. I thought about it and I paid my $100 down payment. They told us to go eat lunch, as they were too. And to be back @1:30. While I was gone I called medicaid and they told me they should have filed a submission to them. But they didn't. So I didn't go through with getting the braces. I'm making an appointment somewhere else. I asked for my money ($100) back. And they told me I had to pay more. Like $550. I said why and you never told me ANY of that! So I need to talk to someone about getting my money back. I don't plan on ever going back to Great Expressions Dental. They weren't thorough with me, even when I made the appointment. So I'm done.

Date of the incident - 3/18/2019
Client number - [protected]

Full Description:

Hi! I'm writing this in regards to the Great Expressions in Martin Luther King BVD, Tampa Florida. Unfortunately, I had a rather horrible talk with a lady on the phone, and it's left me rather shaken because I have honestly never dealt with anyone like this before.

I just called a while ago to reschedule my appointment because something came up. When I called, I don't remember their name because I'm so flustered, but someone incredibly rude and ignorant answered the phone. Immediately I was greeted with horrible treatment, I couldn't even explain why I was having to reschedule without getting a dirty response like "uhmmm okay? Well, we ask that people call 24 hours in advance but... um... okay." Before hanging up on me, without even trying to reschedule my appointment.

I was going to try to explain to this lady that the person I scheduled my appointment with didn't tell me that you needed to call 24 hours in advance, but the person I spoke to made me feel so incompetent that I couldn't even manage to speak. So yes, not that it mattered anyway to this person, but I figure since I'm not being ridiculed on the phone any longer, I wish to not come to this office, and when I can finally find an email to send this to, I will be asking them to remove my information from their system entirely.

To everyone else that works there, to the lady that answered on the first day, they were at least kind. If it helps, I called this place at 2:42 PM, and considering usually I am never loud spoken, always polite and usually afraid of conflict, this whole experience made me feel disgusted, I personally wanted to call back and ask for a supervisor, but I know that I would probably get hung up on or treated sourly again.

Desirable resolution: Honestly, I know this probably won't get back to this office. It doesn't help that I was too upset to even remember this persons name, and that I'm too afraid to call back. But I would honestly just like an apology, but if not, I understand, every business is busy, and if that's the case, I would honestly like someone to just talk to this lady so that this happens to no one else. It's really demeaning to be talked to like that, as someone who struggles immensely with self-esteem problems as it is, this actually brought me to tears because of how awful I was treated. If someone could just talk to this person so that they don't get away with what they did today, I would honestly be very grateful.

Thank you so much for your time, have a nice day.

I have been mislead on my 3 kids appointment; started when appt was scheduled at 11:30 am today 3-5-19 taking all 3 kids out of school (one is a special needs kid) and they ALL were to return to school after their hygenist Appt (ages 14, 7, 6). When I got to great expressions 11:15 am, signed in and sat for over 40 min past appt time, I was told my 14 yr old was scheduled at 11:30 am and other 2 kids at 12 noon; I completely Disagreed as I was told 11:30 am ALL 3 kids.
Time went bye, I keept asking Why too many delay; lady in front window only asked us to wait.. finally around 12:15 they called 14 Yr old for x rays; 2 other to keep waiting. They were Short of staff or had booked Too Many patients at same time. You as Administrator should Review their booking / ofc performance timing procedures. Around 1:00 pm my 7 yr old (special needs) was called for x rays as one lady who is assistant to Braces DEPT was able to lend a hand to hygenist/cleaning DEPT. She immediately did X-rays to My 6 Yr old. We were asked to wait outside Again. At this time my 14 yr old came out ...they did not do a dental cleaning as they stated on our call when appointment was scheduled. I was very dissapointed due to Great Expression Lack of professionalism and Honesty. Finally, it was 1:40 pm (2 hours and 40 minutes WAITING) and neither one of my 2 kids were called as the staff was short/ due to lunch.
My special needs was not feeling well (very weak with upset stomach/nausea) as he had missed his lunch time; by waiting TOO LONG ...I had to rush him out of great expression office to take him to eat something and returned them to school as one of them has an important exam. Great expression ofc was NOW calling me like crazy as they noticed I had left Due to their lack of consideration and Time on us (the customer). I will escalate this to the different companies such as MCNA, etc... as I am certain that engaging and conducting business with Great Expressions with the type of Service your STAFF provides; they will highly re consider referring their clients/insured to you.

I can only hope that someone within your company "Great Expressions" takes my experience seriously By addressing this issue to the proper level of authority avoiding future injustice towards the consumer/customer.

I thank you for your time and dedication you have taken to read my complaint to the end.
Mariagabriela Grane
[protected]
[protected]@gmail.com

My teeth has some spaces in them. The dentist recommended Invisalign's. On the 2nd visit he told me to slow down the process. I had no idea why but I found out that I should have never been put in Invisalign's because now several of my teeth are loose. I'm still paying for them and now I can't finish them.. They have caused more damage than good. I was sent to the orthodontist and he referred me to the periodontist. Now they're saying that the best option for me is to get dental implants to avoid loosing all my teeth. I feel like I' just gave $5000 away not to mention the cost of getting implants. If I would have known I would have gotten implants . Now I stuck between a rock and a hard place because I can't afford the implants.

My son first visit here today 9.25.18, he is 11, the lady who does the xray told me I couldn't come back till after the xray, I said ok, when my son came back he had already seen the dentist, an the same lady was bringing me a bill about what he needs done.I asked why didn't she call me to speak to the dentist about my son's teeth, the dentist spoke up an stated he likes to build a relationship with the child without the parent, I told him that doesn't make any sense he is a minor u shouldn't be speaking to him at anytime by himself about nothing that isn't approved by me his mom, my son didn't get his teeth cleaned, I got a bill stating he needed about 4 teeth sealed an a cleaning done.the dentist said the first visit is a comprehensive exam, I never asked for an exam he is a minor all he need is a cleaning, I knew he didn't have no cavities being that he has been to the dentist last year.This by far was very unprofessional an disrespectful.They only wanted to get the insurance money.It clearly stated on their page that the first visit included a cleaning an by far his teeth are still not cleaned.I will not be returning to this particular great expressions ever.(TOTAL RIPOFF)