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CB Travel and Vacations Great Wolf Lodge Food/housekeeping/ customer service
Great Wolf Lodge

Great Wolf Lodge review: Food/housekeeping/ customer service

M
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9:42 am EST
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I booked for Nov 6&7, 2023 for a getaway with my son. I was checked in at approximately 2 pm. I purchased a late check out with a meal plan for my son and I. We went to dinner where both my son and I started welding sick. I spent most of the night in the bathroom. I also experienced some rash/ bites on my waistline. I attempted to contact the from desk for over an hour before I went to the front desk myself. I asked to speak to a manager and the front desk informed me that no manager is in until after 8 am. I checked out at 8 am and waited in the lobby for 45 minutes to speak to management. Dues to feeling sick I packed my bags to go home. Prior to leaving I spoke to the Food manager who informed me that he would refund my meals. Finally on Nov 8, 2023 the housekeeping manager called me and informed me that they had a third party company who verified the rash was not bedbugs and that no other person complained about the food and that nothing would be done with regards to a refund. I informed the housekeeping manager that I would like to further escalate my complaint to the general manager named Shannon and he I formed me that she would have the same information for me. I still have not heard from Shannon nor have I received the food refund promised by the food manager. The customer service at this establishment ruined my vacation.

Claimed loss: $560

Desired outcome: Refund for my food and partial refund as I checked out by 8 am.

Nov 09, 2023 10:07 am EST
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525 Junction Road, Suite 6000 South, Madison, WI, 53717, US

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Hi, Marla. We're sorry to hear you had this experience with us and sincerely apologize for any inconvenience caused. Our aim is to always provide the highest quality customer service and guest experience and your feedback is an invaluable part of that process. In an effort to have this rectified, please send us your reservation confirmation number and other information to guestrelations@greatwolf.com. We look forward to hearing from you.
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    525 Junction Road, Suite 6000 South, Madison, Wisconsin, 53717, United States
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